Needs part for washer and they had me taken care of right away. Part was in stock and staff friendlyread more

Our dishwasher wasn't working for two weeks -- it would leak on the floor when it was run. Finally…read moreable to get a technician out on a Monday. He "diagnoses" the problem but has to order a part. Fast forward to Friday, a second technician comes out to install the part. After spending a max of 5 minutes on our dishwasher, he wants me to sign a paper saying that he did the repair and then leave. He hadn't even run a cycle to test that the repair worked. I had to insist that he test the dishwasher to make sure it didn't leak. He eventually agreed to that but waited no more than a couple of minutes then left. Thirty minutes later he is gone and there is water on my hardwood floor. [I should also note here that this technician spent as much time in my bathroom as he did working on my dishwasher. Yes, yes he actually did.] So I call the store and speak with the owner. He was apologetic and nice -- said that he wanted to find a timely solution. He asked if he could call me back after speaking with his general manager. An hour and a half later, no call. So I called back again and spoke with another individual who said that she would have the owner call me because he was with a client on the sales floor. Forty minutes later, no call. So I call back again (call #3). I explained that I was trying to speak with the owner and what had transpired -- to which I was told that the owner and general manager do not speak with each other -- and she puts the general manager on the phone. If you think I was frustrated and not happy now, you have no idea because this was nothing compared to what I dealt with next. The general manager gets on the phone and proceeds to berate me because that "was the tenth time he had to speak to me today." Can you say delusional? I have a call log to show three calls! Not ten. And I spoke with the owner, not him. So the general manager then proceeds to tell me that I am a difficult customer and he refuses to fix our dishwasher -- that I can call someone else. Are you flipping kidding me! Never, ever have I received such abysmal service -- and been treated sooooooo badly! I wish I could have given a rating of zero stars because that is what this company deserves. Do not use this company!!!!

We have used Ryan of Appliance Help Center for a couple of different appliances at our home. The…read moremost recent was he repaired the burner on our stove and the cost was so reasonable. He is always so friendly and honest. I highly recommend Appliance Help Center. We would not think of calling anyone else.

From the owner: Here at Appliance Help Center, we provide appliance repair services, no project is too big or too…read moresmall. We also offer an in-home option where we will come to your home to facilitate your repair needs. Come visit our store or call us today!

Helpful staff, timely delivery and setup. We knew what we…read morewanted going in and they had the machine in stock.

We had an old dryer that stopped heating up and drying clothes. We called Purchase Appliances on a…read morerecommendation to have it looked at and repaired. The first repair man came out and said it needed a new timer. That visit causes $116 we had purchased appliance order the timer and that was another $218. The second repair man came out and installed the timer and the dryer still did not work. He could not find the problem. That visit cost us $175. They sent a third repair man out and he could not fix it either. Could not figure out what was wrong with it. No charge for that visit. At this point, we have $509 in a used dryer that does not work. We headed down to the store to see what our options were. They had a used dryer at their store that they were selling for $300. They gave us $250 credit for our dryer which had a new $200 timer on it. So we ended up putting in an additional $50 to get another used dryer. Then they delivered and installed the dryer we bought from them for $155. When they came to install the dryer, the cord on the dryer was not long enough to reach the plug in our house. I made a trip down to Paducah to pick up a longer cord and they charged me $40 for it. I told them I didn't feel it was fair for me to have to pay for the cord after all we have gone through and the expense we have gone through but they would not budge. The cord started out at $45 and they knocked it down to $40. So now we have $754 in a used dryer. We could have bought a brand new one cheaper. And they thought I was being unreasonable asking them to cover a $40 cord for the dryer. They took no accountability in their part of not being able to fix it. A clothes dryer is one of the simplest appliances there are out there. It's hard for me to believe somebody couldn't fix that thing.

Not a good company to fix your appliances. Rude, overpriced, and not dependable. 0 starsread more

This review is long overdue. We purchased a Frigidaire refrigerator from Lowe's in Paris, TN and…read morehad issues from day one. Frigidaire set us up with Sears Home Service to begin with. For an entire year (full length of manufacturers warranty) they could not fix the excessively loud grinding/ squealing noise that the icemaker made. They kept moving appointment dates out month by month on the night before our appointment until finally Frigidaire told me to call Ward Elkins Inc. out of Murray, KY and tell them that Frigidaire could not repair our refrigerator. Jorge came and replaced our icemaker and it worked for a couple of weeks then started making the same loud noise again. When I called them about the problem Jorge was quick to respond again. I'm not sure if it was the same icemaker unit that he replaced it with this last time or if he found an alternative but he fixed our problem. It's been 4 months now and it's working perfectly with no loud obnoxious noises. Jorge also educated me on a few things pertaining to our icemaker and using it with well water. Things that we should have been told by Lowe's or Frigidaire. So Ward Elkins Inc repaired a refrigerator that both Frigidaire and Sears Home Service was unable to repair. I would very highly recommend them for appliance repair and if we need any repairs ourselves going forward, then we will be giving Jorge a call. He was friendly, professional and provided a bit of education as well. He fixed what the manufacturer couldn't even fix.

I don't even know where to begin. Decks appliance repair is definitely five stars all across the…read moreboard! Very swift service! I had a washer that needed to be fixed. After Santee came out and inspected the washer. It turned out it wasn't able to be fixed. However, the nice young man knew that I had just moved in my place and needed something quickly. So, instead of leaving me empty-handed he actually sold me a washer that was way better than the one I had. The washer was very good quality and A very decent price. I highly recommend Decks Appliance repair. You can't go wrong with this company!

I had an excellent experience with Deck's appliance repair. I called that day and he had it fixed…read morewithin a few hours. My LG had gone out. He even had one in stock that installed within a few hours.