At first I would say it was great having all my kids here learning the staff but over the years I got to see the real deal the STUFF you CANT HIDE ..the skeletons in Your Closet .PLEASE read all the way through if you are putting your kid here .I have had all my kids here in this school. But recently something is changed with the staff and the owner very discriminating against people with a darker skin tone .your more prone to losing your job if you bring your kids here because they keep making you pick them up .I recently took my son to doctor and when I goin the next day or two she tells me I THINK HE HAS THIS OR THAT when they aren't professionals I went to go to doctor and he was fine as I stated I go back to take him to doctor and ghuess what was said to me and it needs to specifically to state what was done even though we had took him to the doctor so I had to text the doctor put in another appointment and when he was off for the day they goes he's been fine this whole morning it's like they don't know how to deal or don't want to deal with our kids .they be coming in all healthy but come back to my house sick but the moment I send my kiddos they call in me in a hour to get them so how can I see lil Bobby or max with snot down the face ear wax leaking and coughing and get my child sick and I ain't the only one who feel like this place has been very discriminatory towards "OUR PEOPLE" don't put your money into this school the kids come back hungry like they don't eat a lot of sickness like they don't clean everyday or need better cleaning supplies and budgeting for food and supplies as well . I been dealing with this for years but it's time to stop turning the other cheek ."I FEEL LIKE THEY ARE RETALIATING BECAUSE ONE OF THE TEACHERS WAS REMOVED *** "AND USE ANYEXCUSE IN BOOK TO NOT KEEPTHEM IN SCHOOL AND THE OWNER HAS A NICE PASSIVE AGGRESSIVE ATTITUDE REAL GREAT FOR A BOSSS THATWORKS WITH KIDS AND PARENTS AND ONCE YOU SAYSOMETHING BACK BEST BELIEVE YOU WILL BE HEARING GET OUT OR YOU WILL BE TRESPASSING THIS ISNT THE PLACE TOBRING YOUR KID IF YOU WANT THEM HEALTHY FED AND ENJOYIMG LIFE IT TAKES A COMMUNITY NOT JUS ONE RACE OF COMMUNITY THE WHOLE COMMUNITY TO PUT A STOP TO IT ALL .I BEEN IN MULTIPLE TIMES AND SEEN KIDS UNATTENDED OR NOT ENOUGHSTAFF AND FALLING OR PLAYIING WHERE THEYSHOULDNT BE JUST TOSAVE A PENNY DONT WASTE YOURS LIKE I DID MINE FOR YEARS AND NOW IM GOING TO LOSE MYJOB OVER THIS EVERY WEEK FEELS LIKE HE HOME WITH ME THEN I GOT HOURS AT WORK HOW CAN I PAY BILLS OR DO ANYTHING DONT MAKE THE SAME DECISION AS ME YOUWILL REGRET IT !! (Ps it's been revised for your liking since you tried to team up against me with your staff ) updated !! read more

My son attended the ark in hookset for 4 months. Originally my son was a student at the Londonderry. His time at Londonderry was cut short because the ark could not afford a third location. You would think there might've been some sort of notice that they provide the families that have sent their children there, been loyal and given thousands of dollars to them, however they gave us about an eight day notice 3 holiday days ans 2 weekend. they informed us that they would not be reopening after the Thanksgiving break. Because they told us the days before Thanksgiving there was limited amount of time that parents could call other daycares or schedule any tours. Because of this extreme unprofessional action we ended up taking him to the hookset location. We were told that "many" of the staff members would be going to the hookset location, but that was dishonest. Very quickly we saw that it was not ran the same way as Londonderry, even though it's the same business. My son's main teacher was "laid off" and somehow my son knew before I did, which was a problem for me. I then had a four-year-old very upset and I didn't know how to help them because I was not told by the school for days. They had a staffing change with his main teacher and did not tell parents for days! I told the school my son was sad his teacher "went to a new school" that same day she was laid off and I told the school I was upset that they told children that their teachers were not returning before telling parents. I was dismissed and called in for a meeting with the new director Casey and the owner( over zoom). The meeting interrupted my workday. 20 min before the meeting I was asked to move the time of my scheduled meeting so they could schedule a tour with a prospective student. That was not an appropriate request to make because your prioritizing a possible student over a student that you already have and failing. The meeting was a waste of my time. Issues were dismissed or lied about. Both the owner and Casey are tonedeaf, and condescending. Casey spent time saying being a parent was the reason that she could not communicate his teacher had left and also the reason that they couldn't communicate in person that the Londonderry school closing. When you're working it doesn't matter how many children you have it matters how well you do your job. They both refused to tell me that the kids knew and told me that my son is just "super smart" and figured that all out by himself from his Teacher not returning that afternoon. After that teacher/also prev director was let go, many other staff members left and all that were from the Londonderry location left within roughly 2 months. I brought up concerns about children being inappropriate and violent, playing violent games and was told that's a "typical" daycare thing. I then said I wanted parents talked to and the new director Casey informed me that she already pulled "all the dads"of that class to the side before this meeting. This made me question, I think a lot of kids in that classroom are also picked up by their moms so that didn't really make sense and it also didn't seem very truthful. Then more staff left this mast 2 weeks. He now has no preschool teacher in the classrooms and a new "teacher" is there almost daily. they don't seem to care to make the kids comfortable or feel supported there. I tried talking to the school about how much notice was needed they wanted me to refer to the handbook that says a two week notice has to be given or you have to pay for the two weeks. when I said that we weren't given a two week notice when the Londonderry school closed and I would hope that they'd be fair and honor a one week notice as they gave they said that they did give a two week notice and continue to deny that they didn't give a two week notice even though I have the actual brightwheel message from the school. Since this "director" Casey has taken over it seems to absolutely have gone even more downhill. Staff is visibly unhappy and they're not able to build meaningful connections with the students. It also makes me wonder how the kids are being cared for during the day. If staff is leaving every week there seems like something else might be going on. I would not recommend sending your kid here to the hookset location and I definitely would not recommend the director in their current role or the owner read more

The Ark Learning Center teacher pushed a door into my child's nose with enough force to cause a nose bleed. Please note he is 3 years old and 32lbs, in my opinion this was excessive force. Parents be vigilant and do your homework before choosing a daycare, I do not recommend bringing your children here. read more