Mr Graham, who I am assuming owns this store, is a dishonorable, unprofessional, pugnacious,…read morerepugnant, and overall repulsive personality to deal with. I terribly regret "working" with him (in quotes because he did not actually finish the job that he is so clearly incompetent at).
I had paid $750 for three 14inch x 14inch artworks to be framed, on October 15, 2024. I was given in writing that this would be completed by the first week of November. After the first week of November passes, I call them on November 8 to check on the status of the order since I had not heard from them. On the call, Mr Graham notifies me that the frame I ordered was on back order and he did not have the work done yet (mind you, when I had placed the order, they had called their supplier to check regarding the availability of the frame, since it was an irregular frame). He further informs me that the work should be done by November 11.
Not having heard back from him on November 15, I once again called to check the status of the order. On the phone, he gets short and tells me, "I have four customers waiting in line, I told you I will call you once the work is done." They are willing to accept new customers without completing the work for prior orders.
On November 18, when I call again to inquire on my order, I told him that I will be leaving on November 22 and would need it before them. He goes on to tell me, "it should be complete by end of day today, but definitely before the end of the week." My mistake for believing that. He further tells me that I will be offered a partial refund for the delay.
Come November 21, his associate, Jezzelle Westmaas, calls me twice though its during work hours so I cannot answer and call her back within 30 minutes, twice. She had not picked up but I saw she had left a 2minute+ voicemail, with no words. I assume it's to inform to come pick up the frames, since it is close to 6 weeks that I had placed this order.
On November 22, I go into the store to pick up the frames. Mr Graham says only two frames of the three are "complete" and that he did not have the frame for the third. In fact, they were not complete. They did not have any hanging mechanism on the frames. When asked about the hanging wire or hooks, he tells me, "it's going to take 10 minutes to install them." I let him know that if it needed ten minutes, it could have been completed in the near 6 weeks he had the frames. At which point, he informs me, "get out of the store, I am not giving you any money back." Unlike him, I had not raised my voice or been short with him during our conversation. When I am about to leave, he tries to tell me, "let me at least give you half the money back."
Mr Graham -- after the way you spoke with me and told me to "get out," why would you expect me to speak with you any further, when you are clearly at fault? Just look at the manner in which he response to people in other Google reviews if you do not trust me. Later, he texts me offering a refund (see attached screenshot). Please, Mr Graham, don't worry about the refund as I have initiated a fraud claim with American Express for the full amount for incomplete service provided by you.
To add insult to the injury, see the photos of the shoddy framing work that he was able to complete. The frames are dirty and unusable. I will be finding someone else to salvage this job.
PS: if you do somehow end up at this store despite all the scathing reviews, notice the utter and haphazard disarray they are in before giving them your business.
