Living is not like it's proclaimed in the website. Meals aren't 5 star. No…read morelonger provide a dinner roll due to monetary constraints. Shuttle bus no longer is first priority for medical visits. Keep reducing amen and staff but rent increases yearly.

Review for Laurus Home care staff at Storypoint in Naperville, IL…read more "I am a former employee of Laurus and feel it is my responsibility to share serious concerns regarding the treatment of residents. During my time at this facility, I witnessed neglect, verbal abuse, and physical mistreatment of residents. It was distressing to see residents being treated without the care and dignity they deserve. I urge families and prospective clients to exercise caution when considering this facility. The residents deserve a safe and compassionate environment, and I hope that bringing attention to these issues will prompt necessary changes for their well-being." Families and love ones please check on you love one and please find the time to purchase camera equipment for your family member to be installed in his/her/theirs unit.

I have lived at Monarch Landing (ML) for almost 8 years. I love Monarch Landing. I moved here for…read moresafety and security reasons, as well as for social interaction. I have not been disappointed. All security at ML are EMT trained by Edward Hospital. I can belong to as many social groups, as I want. The library at ML is tremendous and is used by many residents. The majority of activities are resident driven. The staff at ML are caring and compassionate. They have the residents best interests at "heart", while they maintain a stable financial environment.

Staff can be neglectful and lack of empathy towards residents. F&B department is a mess especially…read morethe Director.

My stay at The Springs was a nightmare. The facility is severely understaffed and the staff they…read morehad was, to say the least, unprofessional. There were times that I would wait over an hour for pain medication. The food was awful, mostly carbs and very little protein. They also lost several items of clothing in the laundry.

I'm sharing this because families deserve to know the truth about the systemic failures and…read morefinancial incentives that can compromise the care of their loved ones. My mother, Joanne Geraci, passed away on December 6, 2024, after being failed by both Central DuPage Hospital (CDH) and Monarch Landing Skilled Nursing Facility. We were assured that my mom, who was non-ambulatory, oxygen-dependent, and required assistance with basic needs, was being transferred from CDH to Monarch Landing for rehabilitation--not hospice or end-of-life care. This assurance gave us hope, but it soon became clear that this transfer was less about her recovery and more about financial and logistical incentives for both institutions. Here's What Happened: 1. CDH's Role: * My mom was discharged from CDH in critical condition despite being on flagged medication (morphine sulfate) that exceeded safe dosing guidelines due to her renal impairment. This medication likely masked her true condition, enabling her transfer. * CDH presented the transfer as a step toward rehabilitation, but they failed to communicate or execute a clear care plan. It feels like they prioritized clearing her from their facility over ensuring her safety. 2. Monarch Landing's Role: * Monarch Landing accepted her transfer despite lacking the resources to care for someone in her condition. She was placed in a room without basic safety measures like bed alarms or guard rails. * Within hours of arriving, my mom was found face-up, naked, and unresponsive on the floor of her room, without her oxygen cannula. 3. Financial Incentives Over Care: * Skilled nursing facilities like Monarch Landing have financial incentives to accept patients like my mom under Medicare reimbursement programs. However, they are not required to prove they can meet the patient's specific needs, creating a dangerous gap in care. * CDH likely benefited financially by discharging my mom to a subacute facility rather than keeping her in the hospital to stabilize further or await the delivery of her prescribed Tyvaso therapy. Why This Matters: My family was misled by both institutions. We trusted that my mom would receive care focused on her recovery and dignity. Instead, she was sent into a situation where her needs were ignored, and she died in undignified and preventable circumstances. If your loved one is a patient at CDH or being considered for transfer to Monarch Landing: * Demand clarity about their care plan and condition. Don't allow vague assurances. * Question whether the receiving facility is equipped to meet their needs. Don't assume they are prepared. * Be aware of the financial incentives at play. Ask why a transfer is being recommended and whether it truly serves the patient's best interests. Families deserve better than this. My mom's life mattered, and I will continue to fight for transparency, accountability, and systemic change so no other family endures this pain. Sincerely, Joe G.

I live out of state and I am responsible for my elderly father's well being; a very challenging…read morerole at times. I urgently needed to find a new home my father and was fortuneately referred to the cottages of New Lenox. The representatives I spoke with were extremely professional and understood my father's needs and my concerns. They were able to immediately begin the transition of care of my father and his dog from his original facility to the Cottages of New Lenox with me being thousands of miles away. He has been in the care of the Cottages for several months now and I am very impressed with the care he is receiving and the staff at the Cottages of New Lenox. His past facilities were slow to respond to issues and were late with his medications or never dispensed them. At the cottages the staff to patient ratio is excellent and I am confidant he is given his medications on time. Communication with the RN and the Executive Director are phenomenal. I am very happy with the staff, the facility and the positive energy they bring to their work. Thank you all for what you do!

I worked in senior living for the last several years and I cannot say enough about AT Naperville…read more You can really tell they care deeply about their residents.

This is such a great facility for my mother. Staff is very caring and attentive. When my mother…read morewas not feeling well due to a new medication, Patricia went above and beyond (as she has many times) and made sure she was comfortable and able to sleep. She has developed a very caring relationship with her which I truly appreciate.

I was just contacted by a nice woman in CA having the same issues with Tonya and VSB as I did a…read morelittle over a year and a half ago- struggling over months trying unsuccessfully to get the substantial refundable deposit back after turning her deceased parents' unit back to VSB. I let her know how I resolved my near year long issue- by contacting Tonya's boss directly and working with him through deposit return. Be advised that this place will hang on to your deposit money as long as they can, after your loved one passes or moves.

My mother has been living at the facility for a year now, and she loves it. She is in the smallest…read moreapartment available, but it is more than adequate for her. It has a large living room, bedroom with walk-in closet, full kitchen with range/oven, full size fridge, dishwasher and microwave, and a bathroom. There is also a stackable washer/dryer. The staff is very attentive. The nurse noticed that that she was not taking her medications at the right time, and informed me right away. They also alert me when she need additional medication. The staff is very polite and they communicate well. The activities are setup like a cruise ship; there are lots of things to do with others if you like social events, but you can stay in your room if you'd like. In addition to weekly trips to the grocery / drug stores, there are also special events like concerts at North Central College, a movie on site every Sunday in the Great room, and Wii Bowling tournaments. In December, the residents took a bus into downtown Chicago for lunch in the Walnut Room at Macy's and a Christmas concert right after. The food is varied and tastes good. Residents can choose from a Deli/Cafe, Bar/Lounge, or formal sit-down restaurant foe their meal choices, and meals are included in the monthly fee. The campus is great for walking, especially once the weather warms up. There are walking paths with benches, so it's easy to get some exercise or find an isolated spot to read a book. There are gazebos outside the restaurant so dining al fresco is an option. All in all, it's a good fit for mom. She has plenty of opportunities for interaction and she is enjoying her time there.

My mom had great care at Park Place rehab and now stays at the independent living. It is very…read moreclean and they have a lot of activities. The staff is very welcoming and the food is good. There is a nice variety of options for dinner.

My father is currently a patient in the skilled nursing rehabilitation facility which is amazing…read more He needed further rehab after a stroke; he spent 2 weeks in Acute Rehab but needed more time and care prior to returning home. The small 2 story rehabilitation center is truly wonderful. Erin Kelley the Admission Director is extremely helpful and sent me a detailed email prior to my father being transferred with all the names and phone numbers of essential personnel that i needed. She included his room number along with his new phone number. Also, all the therapist are great. Overall, an amazing place and experience.

HarborChase communicates to its members that if one is to be in transition (dying), that one…read morerelative who is not a member of HarborChase is allowed to sleep at HarborChase one single night in order to spend time with the dying HarborChase member during their last moments of life. When my grandmother was in transition, she displayed the following symptoms which included an inability to eat, inability to move, inability to take medication, inability to speak, and inability to open her eyes. She was on her deathbed which was provided by Hospice. Somebody named Donna stated to me "Your grandmother is not in transition, and therefore you are not allowed to spend the night with your grandmother." At 2:20AM that very night, my grandmother passed away. HarborChase does not adhere to what they communicate to their members. This is a place of dishonesty.

I am a harpist that was hired by Harbor Chase to play for their residents for a Thanksgiving…read moredinner. There was difficulty with the contract and the person that hired me, however, upper management became involved and worked to resolve the issue. The staff was professional in resolving a challenging situation, which is much appreciated. The residents and community are inviting and welcoming, the food was fantastic, the space is lovely, and I was grateful to be able to add my music to the event.

This place is the BEST!!! The Sweetest Residents Love here!!! The employees are handpicked with…read morekindness, empathy, compassion and patience. I love this place!! It's near and dear to my heart!! I would give this place a 10 if more stars were up above.........5 stars is just not a good rating for this Fabulous facility of caring hearts!!!! Marcy is a hands on Administrator! She truly cares about Heritage Woods! I've seen her work in all areas and departments. There is nothing she can't do in my opinion.........

Worst decision we ever made to place our mother here! to bad we have to wait for hindsight to see…read more20/20. They put on a great show at tour time and its downhill from there ... once inside With insurance and SS money they get over $6,000 a month and provide literally only meals to our mother! but dish out a ton of heartache!!. They dont deserve one star!

This place is under new management and when my family member who lives at Essington place in…read moreJoliet., told me the changes they make under this new management they removed all most all former employees and the food is not as good and the new activities coordinator is not as good as the last one she foget what she doing or does not do anything at all. Now they no longer have someone there 24/7 the residents are by there self at night they now are hooked up to an emergency call button. Ok everything changes under new management. But when my family member told me that is place has no regards for there safety even when residents go to management several times with a concern for the safety of a resident and management refuse to check on that resident because this is independent living and I will not check on this resident. I'm writing this review because if you care about your love one do not go to ESSINGTON PLACE IN JOLIET. No one check on this former resident until three days later when a different manager came back from vacation.