Wish I had seen the other reviews here before I ordered. $300 Express Post order for an events business, everything on their site claims that dispatch happens in 1-3 days and then Express is overnight, right? No 3 days after ordering they SMS me at 3:45pm to tell me that half the items are out of stock (so much for their website's inventory system 'only 3 left' etc.) and they can replace with similar items but don't say what. I respond immediately saying replacements are fine but it's almost 4pm 3 days later, will the order get out today so that it will arrive on time (I think 5 business days is perfectly reasonable for an Express order when Amazon can deliver you a kidney in 16 hours if you pay $10 extra) to which they finally come back and say 'no our postage has already gone out today' and it won't arrive in time... no apology, no 'we should have been onto this sooner' 'we appreciate you as a customer' 'we could send X items today if you are ok waiting for the rest' none of that. Asked for an immediate refund notice (not the actual money just the notice) so that I can have the replacement items funded in the mean time and no response. Had to call (and pretty sure they declined) and was only when a different staff member had the phone and didn't recognise my number to ignore it then they answered. Again no apology or acknowledgement that this is pretty crumby business practise when it's supposed to be a recession and they all whinge that Australian businesses are being destroyed by big corporations. Well those corporations are held to the contractual arrangements they make, and wear the cost of fixing it when they screw up. not just leave people out of pocket and screwed over cause they stupid tried to buy local rather than just ordering all from Amazon and having it cheaper and actually show up. Never again, and will be telling all the events people I know who need to do up venues and rooms for parties to look elsewhere read more

It says warehouse on the sign out the front and the building appears pretty big, but the first thing you notice when you walk into The Base Warehouse in Alexandria is that it's a warehouse. It is huge. Aisles upon aisles of useless junk, stacked so high you need a ladder to retrieve it, bargain bins with cheap bric-a-brac, idle knick-knacks and useless odds and sods. Christmas comes but once a year, as does Halloween and if there's one place you can go to for all your obligatory decorations it's the Base Warehouse. Santa hats for $1 a pop! Better grab some of them. Scary masks, I'll take two! And ornaments, ornaments, ornaments. You can never have enough ornaments! Specialising in the stuff other stores tend not to carry, if you need something but can't think of where to get it. Chances are you'll find it at The Base Warehouse for cheap. read more

The Base Warehouse - Party Supplies Near Me - Alexandria, NSW

Unreliable - will never use again. I ordered some items via their Click and Collect service. After having to follow them up, I got an email saying the items were ready. On pickup, they packed the wrong item - that they didnt have the ordered item. Because they didn't tell me (seeming to hope I wouldnt notice) I now have no time to find the item elsewhere - or even to find an appropriate replacement. On top of that, they couldnt/wouldnt refund on the spot.. refund will be 5-7 days.... Not recommended if you need a reliable offering. read more

If you can't think where to buy cheap but unusual items, they're probably here. Party supplies, decorations, costumes, basic home needs. It's all very cheap and low quality, but that's what you're after of you're at a $2 shop. Definitely one of the better stocked $2 shops I've ever seen. And the only place I've found those paper "Asian" noodle boxes you see asian take-away food in, in America. read more

Placed an online order on Tuesday 25th November. Multiple calls to the warehouse to confirm status of my order. Was told items were out of stock, they substituted some and refunded another. No contact from the warehouse to tell me they were out of stock, it was only when I called that I was told. Order took a week just to leave to the warehouse! I only ordered half a dozen things! Order arrived yesterday, item missing. Another call to request a refund. Will never deal with this company again. Spend the extra $$ and go elsewhere read more

Complete Joke! Will never shop with them again! Place an online order and it took 1 week for any communication that they even received the order. Then took another week for it to be packed, Some items were wrong and only part of the order was received and has now taken 2 weeks of paypal disputes and NO COMMUNICATION from them to get my money back! I'm sure in store they are fine, but they are the worst online store i've ever dealt with! NEVER AGAIN!!!! read more

Do not use this service. What is shipped out is different to what you order. Bad customer service.

This is one of the worst shops I've been to. Customer service at the Base Warehouse is a joke. I bought some balloons & on the day I went to pick them up I get a call saying that they made a mistake & if I wanted the helium balloons arranged, I would need to pay more. I ended up not agreeing to pay which meant that I had arrange the balloons myself on top of everything else I was organizing on the day. This was not worst part ... The balloons were not covered which meant that they got massively tangled on the way to the venue. This resulted in hours of trying to untangle 75 balloons - which was very stressful. The people at this store never apologized & didn't really care - never again will I step into this place! read more