I normally love The Body Shop. Recently (in the last year or so), I've taken to being an absolute skincare freak - I have really sensitive skin that dries out easily, so after visiting 1 particular Body Shop (one in San Francisco's Westfield Centre, amazing if you ever visit SF) I've become obsessed.
MUST. KEEP. MOISTURISING.
In comparison to other Body Shops I've been to, this particular one is a little bit on the smaller side. However, it still gets the job done.
~ Atmosphere:
As I mentioned, it's a bit smaller than other Body Shops so the selection is very limited. However, it's still worth a browse and the staff here do keep this place clean and smelling like heaven. There's plenty of free samples for you to try and the store is mainly organised by fragrance rather than function. For instance, you would have a shelf dedicated to the cocoa butter scent (my personal favourite) and they would have cocoa butter body lotion, hand moisturiser, and perfume all in the same location.
I really like this setup because if you're obsessed with one particular scent, you can come out with a huge haul with everything associated with that scent.
~ Customer Service:
The staff are friendly. When I walked in, I was immediately greeted and asked if I needed any help but I declined. The only negative aspect is that they were a bit unprofessional, chatting loudly about their personal lives and some drama that was going on. Not very great when it comes to creating a pleasant environment, instead I just felt a tiny bit awkward.
However, I can't hate on them too much since like I said, they were friendly people.
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Basically, as far as Body Shops go, this is on the less impressive side of the spectrum. However, it still has a decent stock for basic needs and gets the job done. read more