The Body Shop is located on the Upper floor of the Liverpool One, next to Q Park and opposite Apple, while also being close to the large department store John Lewis. Having ongoing issues with cracked lips, I called in here to see if they had any samples or natural products I could buy which would help with that.
The store inside is set up like my nearest branch at Manchester Arndale, which is the only other branch of the chain I can recall visiting.
The prices here were pretty high for what I'd basically call premium toiletries and accessories, with nothing which looked likely to justify the higher price tag, other than when I asked a few questions about a lip balm to a member of staff, they seemed to try and make it worth the money but a lip-barm which was small, like the size you could get a few of (around 4?) in a little gift set for £1 to £2 in a supermarket cost £5 here which in my opinion is unjustifiable.
Samples of certain products didn't seem good for hygiene, for example, the lip barm allowed you to rub it on your hand but considering it's also been rubbed on other people, that isn't as good as perhaps using a sample you can just press down or spray, such as a cream or aerosol, so especially in a store like this with the price needs to be justified having products you can sample easily without these hygiene issues is important.
The staff here seemed quite helpful and friendly, admittedly the high pricing isn't their fault.
The store smelled nice, it has a relatively nice and modern feel, but due to issues with some products including the sampling and prices it is far from perfect or fantastic, admittedly I'm not the target market for this store so I'm going to count that into my overall rating that this place is far from terrible, considering it had a nice feel with some decent products and friendly, helpful staff I feel it deserves a three-star rating at least. read more