This isn't about THIS store. I'm sure everyone there is friendly and helpful…read more This is about ordering online. I went on the Black Friday sale and selected a board game to be delivered to a store. As it was a gift, I didn't want the recipient to accidentally open it when it arrived at my house. After hearing nothing on the supposed day of delivery, I called the store. They said it was in transit and would arrive in a couple days. I can only guess this was wishful thinking. 8 days later, I called online customer service. I waited on hold for 40 minutes. This is where the total gong-show begins: It was never even shipped. Supposedly, it's "in stock" online, but they just can't ship it. "Why?" you may ask. Well I suppose that's just one of the many mysteries of life. The cynic in me thinks they boosted their Black Friday sale with things they don't actually have. Which is illegal, by the way. It's against the Consumer Protection Act to have false sales. I tried navigating their website's "Chat With Us" feature to get some help. It's automated and entirely broken. It asks for your order number and your postal code and then just...quits. At least I know Indigo's AI will never contribute to the Skynet future from the Terminator movies. This thing is dumber than rope. It does literally nothing but waste your time. Which I'm realizing is probably the point. As to my experience on the phone with a real human after all that holding time: The CSR online assured me the issue would escalated. She said I would get an email in 2 hours confirming this was being dealt with. 48 hours after that, I still hadn't been contacted. I called back. I waited on hold for an hour and then they closed and I was disconnected. So, I woke up early and called them as soon as they opened on their time. 6 am my time. 20 min of hold. Then I was told that the issue was escalated, but that escalating it means I'll be contacted in 7 to 10 business days!!! Will they ship the thing they supposedly have? God only knows. Will it go out of stock while I wait? Probably. They are still selling it on their online store despite being unable to actually send it to one of their stores. This isn't a new product that is hard to get. It's been around for years. Will I get it before Christmas? Lol. Unlikely. I think what IS likely is that they'll try and refund me and they won't honour their sale. Just a giant waste of my time and energy. It's back up to $70 and I supposedly got 30% off. I can't stress enough that this isn't the fault of the people at this store. This is on Indigo's terrible online portal, pathetic customer service, and seemingly fraudulent business practices.

This Chapters is at the Stone Road Mall. It is different because it has both a street entrance and…read morea mall entrance. This location has a large Kobo display, and an excellent selection of magazines on current events & politics. I suspect this is due to the fact that it is close to Moo U (University of Guelph).

Love this store! They have a great selection and the staff is always super friendly!…read moreI highly recommend this store to lovers of comic books, board games, manga, or other various geeky things!

Full-service comic and gaming shop, with a great selection of graphic novels, including a seriously…read moreoutstanding section of comics for kids. Knowledgeable owner and staff. This place has won awards for its service and wide-ranging stock.

Ordered a simple salad and soup but they are both fantastic, a little pricey but the portion is…read moregood; seems quite busy so reservation is probably a good ideaz

The value is in the movies they show and the intimate setting. Very nice people and good service…read more They are spending a lot of money renovating everything and the outcome will be impressive.

I went to this store looking for two books, I found one, the owner searched his computer and took…read moremy name and number so he could notify me when the other book came in. In these days when you can go to a store and not be able to find staff let alone get help with what you are looking for, or be expected to ring yourself through if you do find what your the product you wanted it is very refreshing to find someone as helpful as this store owner!

Janus Books carries unique and interesting titles for readers who want to find high quality…read morelesser-known semi-mainstream books. You will see a few, but you definitely won't find this shop piled sky-high with Danielle Steel and John Grisham titles. However, if you're lucky, you can find a nicely kept Kerouac, Gertrude Stein, and all the Austen and Bronte titles you can wish for at reasonable prices. Tip: Janus IS NOT the store owner's name. (They should add that as a subheading underneath the shop sign) :P

I phoned the store and spoke to a very tired voice that sounded very uninterested or uninformed…read morewhen she told me they had nothing by the authors of the six books I wanted. Her good bye sounded more like a good bye and good riddance.

This small second hand book store seems to defy the laws of physics. The sheer volume of stock…read moreshould not be possible in such a small store front. At times it can be very difficult to navigate the isles but for me it's worth it. A wide range of genre and a proprietor who really knows his stock makes it my first choice for secondhand books.

The last time I was in this area, Indigo was still being developed. Three months later, it's nice…read moreto see that construction is done and Indigo is open. I was excited to visit the store before seeing an afternoon movie. When you first open the blue doors, the decor is pleasing to the eye. It's cozy. I walked immediately to the new books display and started reading Leonard Cohen's collection of poems. I love the electronics section, which has everything from Fitbit trackers to record players. Naturally, there are plenty of Kobo readers. I held my composure and did not buy another to add to my mini collection of two. The cookbooks section is divine. One of my favourite restaurants that I frequented a ton in Winnipeg, earls, has its own cookbook. I want it so badly! I love this Indigo. It's now my favourite one. There are plenty of areas where you can sit down and read. I love the knitted mittens and scarves that you can buy. The paper shop section screams my name, as I have a thing for picking out the most thoughtful card that I can to friends and family members. It's such an inviting place to spend some time. Starbucks has been open for a while here. I like that the designers knocked a wall down, so you can freely walk between Indigo and Starbucks. I will need to come back and get the panda personal humidifier, simply because it's so stinking cute! (356)

They didn't have what I wanted. However, it was very noisy. What I did like though was that there…read morewas a tiny table with many chairs where you could 'peacefully read'. I don't know if it was peaceful however because I didn't go there, but there were a couple people who made it seem peaceful enough. Ill give this Indigo a 3-star because it wasn't my best Indigo experience.