Great place.. needed an appointment ASAP and they were able to take me the following day. I got the crochet braids with Senegalese twist and I loved it. One of the ladies that worked there informed me that the hair I brought for my twist was too short and that it would not look right being that I was going away for military and needed it to be able to put it in a bun. There was a hair store a couple doors down and she followed me there and helped me choose the right hair. The lady that did my hair was understanding and didn't do my crochet too bulky. She didn't braid too tight and was really fast, I think it only took 2 hours in total. I got a wash & blow dry added for 10$ more and my hair was 90 so, I paid 100 in total, great place & I will be returning. read more

Started having some of the braids pull back around the edges after the first week. I avoided pulling my hair back too much in hopes this wouldn't happen...so quickly Unfortunately, as the Google reviews warned, the braids fell out after 2 weeks and my hair own hair is also falling out. My poor edges. I won't be returning...back to the drawing board. Friendly, efficient and skillful service. I just got my hair done today (ie the day I am writing this post) so I will swing by again and edit after I keep the braids in for a while. I stayed with the same hair braider in NY for almost 10 years before I moved to VA, so when I find quality service that I love, I pretty much stick with yah and don't bother shopping around. After moving to VA I was absolutely appalled by the prices of getting hair braided by professionals so I did my own hair for about a year and a half (with one visit to a mediocre home braider) but my time is becoming more and more valuable to me so I decided it's time to just suck it up and pay for the service. I saw a co-worked rocking her braids and she forwarded me to the braid lounge. I really like that they get the job done so quickly by working as a team. Initially, when one of them started, the braids were being placed really tight but all I had to do was tell her to loosen up a bit and going forward it was all good! So just let them know what you like and they'll work with yah! I definitely plan to be back if these bad boys hold up their quality for the 6-8 weeks I'm planning on keeping them. I'm slowing getting over the cost because I must say, these look really neat and good.... read more

When I walked in I was greeted and immediately serviced. The young lady doing my knotless braids was friendly and knowledgeable! I cannot remember her name off the top of my head, but I believe that she was new. If I learn her name, she'll be the only one i book with, she was amazing! She was also very gentle with my hair, checked in with my multiple times to make sure I was okay, and worked very quickly. The young man working at the front desk was also very professional and offered those of us getting our hair braided something to drink or something to snack on. I also saw him sanitize and wipe down different stations and areas in the salon, which was great! My hair looks amazing and I will definitely come back to The Braid Lounge and recommend them to anyone else looking to get some braids done! read more

Don't spend your money on unprofessional and unhygienic service. Don't come here they are nasty. This business is disgusting and so are the people in it. They had people sick with no mask on braiding hair during covid. I got my hair braided here and at the end of the service, I noticed a braider wiping her nose and trying to touching my hair. I have no clue why she thought this was ok. I contacted the owner because I had already paid before the end of my service and I was alone at 3am with this girl and her man was on the way. I was told I could review the footage with the owner so we could discuss a refund. The owner told me the girls nose wasn't running as soon as I told her what happened and I'm like I literally saw her wipe her nose in the mirror so your words mean less then nothing cuz why would I believe you over my own eyes. She would not trust my word even though I'm a customer who paid over $400 for a service because " people are always trying to scam them". After she watched the footage, she then refused to send it to me. Then said that I was no longer allowed to come to the shop to watch the videos after talking to her lawyer, and she no longer wants to give me a refund we discussed. Shes refusing the refund because it's an admission of guilt and that's also why she is saying that she's no longer going to watch the video with me so I can point out when it happened. I was literally alone in this shop from midnight to 3am so it's not a privacy issue. The owner would rather lie and be disrespectful than handle this situation professionally and admit the girl was wrong and apologize. All I wanted was an apology and for her to offer to make it right because I had to wash my braids. Like if she offered me an apology and a touch up I would have been ok and kept my mouth shut and she could have kept the money. This is literally a principal thing, and I wasn't seeking to get anyone fired. I literally tried to handle this privately because I support small black businesses whenever I can. African braiding shops already have negative stereotypes and I didn't want to feed them by posting my experience. I liked my braider and she worked hard and did good work, but she was being nasty and I didn't catch on until the end. I have an autoimmune disorder so I literally was so anxious behind this and I prayed myself calm because I was so angry but I'm trying to change my mouth mind and attitude. I'm so disgusted and saddens by the way this was handled when I went out of my way to be kind and not yell and scream. Like I didn't run to social media or anything and post the braiders name or face. The braider was Roanoke by the way. I should have called the cops and acted a fool, because being considerate got me nowhere. I wouldnt take my dog to this shop. I really tried to be nice but now I'm warning people away. You can't expect professionalism from uncivilized people. Like I've NEVER met a business owner less professional and who lied so blatantly and was combative instead of apologetic when hearing a complaint like this from a customer. read more

First, the braider strolled in 20 minutes past my appointment. She then proceeded to blow dry my daughter's hair....she was so forceful! My daughter was in tears! As she braided her hair she would rip her fingers through her REAL hair to untangle it! NEVER AGAIN! They are overpriced! They were overbooked! She spent the whole time on the phone! read more

I was referred to this shop by a friend. I was very disappointed. The braider was late. I was told the hair was included and if you had to purchase any there would be a flat fee of $20. I was charged $20 for having short hair that was fine but then they didn't braid the entire backside of my head. So why charge me $20. It seems like the extra fees they charge covers the cost of the hair so it's not really included. The atmosphere changed once the owner walked in. Lot's of smiles and I was even offered water. To top it off I was there with a friend and it took 9 hours. This may be a good place for some but I expect good communication and service for my money. I will not be returning. read more

So I googled places to get braids done because I needed something quick to get my through the week. I wanted two French parts with a middle part, I show the picture and the lady says she wanted to do something else... which uhm hello it's my hair! Then I show her a picture of it and she damn near throws a hissy fit over what I want. I needed my hair done so I'm like okay I'll see what a side part looks like. She's ridiculously aggressive and my head hurts. I won't ever go back. Also before she started my hair she sneezed and didn't wash her hands. I'm so upset I spent my money here. Don't bother. read more

I've been coming to braid lounge for years and the owner is really sweet. The shop it's always clean and the two ladies that did my hair were very considerate and kind. The shop also have military discount. read more

Deserves No stars if it were possible. The actual first interaction that customers coming to this business have, is a receptionist that is absolutely rude and unprofessional! Sometimes the one person or people that control appointments and responsible for helping with questions can actually make or break someone's experience with a business. If I owned this business, I would be getting to the bottom of this complaint. This lady is affecting potential clients because she has no professionalism or class! This complaint is actually written after SEVERAL visits. I will NOT RETURN. read more

First time visiting won't be the last, I love my hair. The receptionist was great as well. The vibe in the shop was amazing.

Braids way too tight. Had to take them out that night. Got there and the lady I had an appointment with just started working on my hair...didn't say hello or nothing. Another lady came over to help- I think she's the owner. she's awesome go to her.but the one I had an appointment with was horrible. Prices are way too high. If u do go, buy your own hair. What they had was a hot mess. That's another reason why I had to take it out. Too tight and cheap hair. read more

I have been here twice before and I got Senegalese Twist. Both times I was satisfied. I went here on FRIDAY June 8th to the college park location to get feed in braids. I was happy they could fit me in last minute however, my feed in braids literally lasted two days. By SUNDAY my real hair was coming through the braid. My real hair was not properly tucked. It is very noticeable because my real hair is light brown. To add to that she kept combing through my NATURAL hair with a very small tooth comb! I wasted $90. I probably won't return. I would suggest more communication throughout the whole process. You literally come in, show them a picture and they start. Their work is normally beautiful. This was a RUSH job. read more

The Braid Lounge - Picture was taken on Monday. 3 days after it was done. - Hair Salons Near Me - Virginia Beach, Virginia

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Very painful!!!!!! I just moved to VA from Cali so I've been trying to find a good braider after having the same one for the past 5 years. This is the second place I've been to here and have encountered the same problem at both. The braids are very nice and neat but I am in sooooo much pain! There were 4 braiders on my head at one time pulling my head in every direction. It seemed as if they had NO consideration for the pain they were causing me because they weren't gentle at all when moving my head, or parting my head, or sectioning off my hair. The prices are a little steep as well and go by the length. It starts at $180 for just below the neck then go up from there. I hope my hair doesn't fall out read more

Yesterday was my first time in the shop and first time getting senagalese twists and my experience was wonderful. First off, this is an African braiding shop which is wonderful because everyone knows Africans do the best job braiding. Second, I am in the military and once I told them that they knew exactly what size braids and the length to fit properly in a bun. Turns out the owner is prior Navy which is a bonus to me because I love supporting other vets. It took them 5 hours to complete my braids and I couldn't be happier with the result. In addition, the shop is very well decorated making consumers feel very comfortable throughout the braiding experience. I will be going back and will be telling all my friends about it. If you are looking for a professional and efficient African braiding shop, this is the one you need to go to! read more

The price changed when I got there. They were friendly and the environment was comfortable except when they kept talking and talking and talking in their own language and even turned the TV down and just kept talking. That was irritating. Free WiFi was great. My hair is pretty its just a lot of hair being pulled from one braid to another which is causing pain. Their work is ok. I've had better. BEAWARE OF PRICE CHANGES. Clarify before they start braiding and be prepared to be talked about. Its a African braid shop don't expect anything different or special! read more

If i were rating them just from the beauty of their work I would give them 10 stars. Unfortunately, the service is 1! I have gotten braids from here 4 times (once a year). And i kid you not, EVERYTIME i leave there i tell myself im neverrrrr going back. But you really cant beat their prices compared to other shops in the area. These people DO NOT listen to you! I have not gotten one thing i have requested since I started going here!! The size is always too small and my hair is EXTREMELY tight which causes hair loss around my crown. When i ask them to loosen it they argue and say it's already loose. When i say I want my braids bigger they argue about that too. I would not recommend going to them to anyone. The price is what kept me going back but it's really not worth it if you have specific things you want done to your hair. if you don't want your hair to be pulled out go SOMEWHERE ELSE!!! read more

This was my first time getting braids in a couple of years. I should have listen to the other reviewers. They braid way too tightly. I've only had my braids in for about a week but I am so worried about the damage I will see when I remove them. read more

I have been to several places to get braids in the tidewater area but this place is one of the best. It's my first time having crochet braids done professionally and the ladies did an outstanding job with my hair. The base cornrows were neat and they weren't extremely tight but they were still neat. The salon looks great and the ladies who work there are very welcoming. I came in about 15 minutes ahead of my appointment time and there was no wait time. They started on my hair immediately. I will be back in the future. read more

Do not go to this place! I sent my daughter there after I had called and was quoted a price for long braids. I was told that they had a special going on and quoted a price for the special. I was further told to purchase additional hair for the specific length that I wanted for her. When she got there she was told another price which was the "kid rate!" When I called to dispute this, I was told that it was an error and that the rate I was quoted would be honored. Then upon completion, the length was totally different and my daughter left in tears. Again, I called and was told that I was given a higher rate quote for the long braids and that it was a misunderstanding on my part. To add insult to injury, like always they start talking in French to each other so that they can get their story straight. Good thing I know the language and understood what they were saying!! Stay clear of this place....highly unethical and unprofessional. read more

Nice job. A little pricey. They do a lot of stopping in the middle of the job. Talking over or about you to other staff but polite when they address me. read more

I got my hair done today at the Braid lounge and I thought that both the employees and shop environment was professional and clean. When I walked into the shop to make an appointment originally , she asked me immediately if I needed help and what kind of style I would like. I was the first morning appointment at 9 AM and she was there on time and promptly started my hair. I received cornrows in the front and box braids in the back. Both were neatly parted, done good but not too tight where it hurts your head. She got me in and out, with no breaks. I'm happy I found this shop, as I'm picky about customer service... as well as hairstyles and I feel she did a really good job. I would recommend this shop for any braids. read more

I recently got box braids and it was my first time going here and my overall experience was good. I booked an appointment for when the shop opened. I came in and was able to get my hair started right away. Shortly after one of the ladies started my hair, another lady came to also work on my hair. The customer service at this salon was really good. The staff was friendly and asked me how I was doing throughout the braiding process. The only reason why I didn't give it 5 stars was because they braided extremely tight to the point that it was starting to hurt really bad. I'm not tendered headed at all but when there is two people doing your hair at once and both are pulling at your hair, it gets very uncomfortable. Also once I got out of the shop and was home, my hair was extremely heavy. At some points it was starting to hurt my neck. Also, I think I have too many braids. I have had my hair braided multiple times and never had my head felt this heavy and it's too many to put in a ponytail. The last thing that I was a little skeptical about was the price. I understand it says the starting price is 180 however over the phone they don't tell you that the length makes it shoot up to 220. Even after the discount I paid more than I expected. Like I said, my overall experience was good and my braids look amazing, there are just some things that I would consider before going back or maybe try a different style next time. read more