Terrible customer service. If you buy anything from this place, you'd better hope it never breaks…read moreor has any defects because these people are absolutely impossible to contact and take forever to call back, if they EVER do. And they aren't too keen on respecting warranties either, bring it up and they try and give you the run around. Go to ikea instead. Or anywhere. Just not here.

Massė Furniture has been my #1 furniture store since the 1980's so I'm very familiar with their…read moreexcellent customer service and detail to whatever I'm looking for. I've always purchased all of my good, dependable Maytag appliances from them and they last for 20+ years, then I go right back to them for new ones. I've recently purchased a Palliser leather sectional (11 weeks for delivery) an Ashley white wood bedroom set (on delivery 4+ weeks still), decor pieces, rugs, lamps. I go for the quality pieces and I know that if I stick with the best brands, that cost a little more, then I'm happy for many years. I deal with Debbie Ingram; she's been there a long time and she's great! Cousin Roger always beats the prices that she quotes me, so that's super awesome too!

When I found out I was pregnant it was time to up the amount of furniture I had in the house…read more Suffice to say I only had a bed, which was how I got into this mess in the first place! I thought I knew what I wanted, and that was to NOT go to Leon's or the Brick despite their low-interest (or no interest) financing options. And I really wanted to try going local. At first Poirier Furniture felt a little intimidating. But we overcame our nervousness of entering a "fancier" furniture store (again, we were avoiding The Brick and Leon's so anything other than that was fancy), and started sitting on random chairs, evaluating them based on comfy-ness, fluffiness and how high the backs were. We were approached by an employee who immediately helped us understand that there were different price ranges, and that we were most welcome to try them all out. Delivery was free, he specified, and they could even hold an item at no charge in their storehouse (which is on the lot). Even though I gave away my interest in a particular couch, they were very good at giving us a discount (my spouse requested a pregnant-lady discount, which they did!) and throwing in the pillows that were used to highlight the couch on the floor. Over-all, I found the little store actually had a wide variety of couches that suited our needs. And in the end, even if we wouldn't have found what we were looking for, the friendly service and the advantage of being locally owned really showed itself. I would recommend checking them out to anyone.

Best customer service around. Professional, quick, reasonable pricing and appliances come with…read morewarranties! Stop here first for pre-loved appliances. You'll be glad you did.

From the owner: We are a local store dealing in new and used appliances, used furniture and more.read more

This furniture store it's a little hidden gem located in Malon New York. If you are looking for…read moreclassy furniture, different types of furniture, a relaxed atmosphere, and friendly staff, you need to visit the village furniture store in Malon. Walking in I was met by the owner and her helper and they were so Friendly and just told me to go into their huge beautiful show room and Just leisurely look around. Talk about a show room, It is decorated for Christmas and it just makes you feel happy and comfortable while you're there. Kudos to the owner for showcasing her beautiful furniture store. Kate from Ogdensburg

Really nice furniture and accessories, set up beautifully so you can imagine how it will look in…read moreyour home. The people working there were so kind and helpful, and really knowledgeable about their furniture and accessory lines, and don't pressure you. They work with your budget and offer great customer service and financing. A really great place to shop.

Zero Stars - We ordered an ottoman on February 8th, 2020. On June 6th, it arrived, and was the…read morewrong one. It sat in their store for over a week. The only way we found was by calling them. On October 8th the proper one arrived. Again, it sat at their store for over a week. We called them, they didn't call us. Zero attempt at communication from them. They tried to blame Covid-19. However, we have furnished our entire house from other sources, with little or no delays. It shouldn't take 4 months to get the wrong ottoman, and then another 4 months to finally get the right one. It would also be nice if they'd pick up the phone and call their customers.

Monique's home and garden furniture resells items purchased from other stores. I know this because…read moreway back in 2005 I worked at ClubPRo Pools, I was a student at the time working part time. Monique came into the store and bought 13 gazebos, because she was buying 13 she demanded a discount from the store manager. A month later I visited her store and saw the gazebo on display in her store for hundreds of dollars more that what we're selling them for. There is nothing wrong with her business model, Monique has a knack for displaying the items she sells. She has a good taste in the products she chooses to buy and resell. All the items in here store look very nice. If you are looking for nice items and only want to visit one store to find them and don't mind paying quite a bit extra, then think of Monique's as your personal shopper. However for me personally, I prefer not to pay more $$$$ for something I can go buy or order for much less. It was in 2013-2014, when my wife was looking for bar stools for our kitchen we had just finished renovating. She told me she ordered some nice chairs at "Monique's" My wife was not familiar with monique's business model... She called and canceled the order that same day but it was too late, she offered us a store credit, minus a %10 restocking fee. After a quick search online, we found the "exact" same barstools for a lot less. Yes it was from a Store in the USA, but even after the exchange rate AND the duties and paying Monique a %10 restocking fee, we still saved over $100 PER CHAIR. Now we were left with the problem of having a store credit from a store that sells everything for more than any other place. My wife did go in that store on multiple occasions trying to find something that was decently priced, Everything was hundreds $$$ more. We decided on a coffee table. That exact same table was also at Masse furniture and Ashley homestore. Monique had a sign above her cash register "Price match guarantee" I showed her a picture of the table and price tag at Masse furniture and requested a price match. She refused, stating that Masse furniture and Ashleys were stores that were going out of business and were liquidating their products....(it's 2019 today, Masse and Ashley are still in business) We all had enough of trying to deal with each other, Monique dropped the price of the coffee table to match what we had as store credit. This was a horrible shopping experience for all involved, we were all rude to each other and I think we are all glad to never see each other again. She might have gained a couple hundred $$$ from us for her overpriced furniture. But I think this review will help save many others hundreds of dollars by shopping elsewhere. (in her reply below, she mentions I was a competitor?) I was a student working at club pro pools for 1 summer season in 2005, since then my work has been that of a waiter, pilot, automotive technician.

Avoid this place at all costs imho not to be trusted! all sales are final FOR A GOOD REASON!read more