They was very friendly and couteous, and went the extra mile to help me out. 5 star!!read more

for the love of GOD do not shop at this store. I have never had an experience as bad as I did with…read morethis location. I purchased a couch in August and mid October I have still not received it (when i was told it would be at the latest the first few days of September). After almost 3 months of continuously calling this store my couch has finally arrived (after again being promised that it would be here Friday, then Monday, then Tuesday) but they will not deliver it until Thursday. After all this hassle we have gone through with them they are unwilling to offer us any bit of compensation, not even free shipping after we've waited 3 months for this couch. we now have to pay SIXTY dollars plus taxes for a couch that I have had to bend over backwards just to receive. so please do yourself a favour and ignore this store AT ALL COSTS. The only pleasant part of this dilemma has been the ladies who work at the desk answering phone calls, they have been very helpful. As for Alex (the salesman) please do not give that man any of your money if you ever want to see a product.

I have a bad review or complaint against your company I called Moncton,NB and Saint John,NB…read more And I seen your flyer and it says 149$ for a Queen Size bed signature sleep aid I drive all the way up to Moncton 9nly for them to tell me it's not 149$ it's $228 yet it's in your flyer for 149$ .....I was livid for only them to tell me it is for the set or something like that ..... I wasted 120$ for gas to Moncton from Norton NB as I have a dodge ram and it's hard on gas then drove from Moncton to saint john to them to tell me it's again not the price 149$ EA .PC so I or one would think 149$ for the mattress I was so livid I am never shopping your place in either locations ever and am telling my family and my wife's family to not stop there ever again or buy from you guys ......my family and extended and friends are not ever buying there again ever !!!

I bought a home in June and basically purchased a homes worth of furniture from this store. The…read morestaff were amazingly friendly and helpful. I love everything I purchased and will be a regular customer.

I would highly recommend NOT doing business with leons. My fiance bought AND paid for a christmas…read moregift (and delivery) 2 months in advance, only to be told the day it should have been delivered that it was no longer available (they sold it to someone else). The sales person was extremely unprofessional (swearing) and yelled for someone to give a refund and get him out of the store. The manager proceeds to say they will bring one from moncton but then asked if we have a truck to pick it up tomorrow..... Um..... Delivery fee was already paid! Oh I should also mention how the manager made it a point to say we ARE NOT VALUED CUSTOMERS because other people spend more money there.

This is my second time dealing with Simply Furniture and I could not be more pleased- everything…read morefrom excellent help in the store to timely delivery! The service was both friendly and helpful. I am a shopper who really ponders over decisions and I never felt any pressure, but was actually encouraged to take my time. As I shopped around at other stores, I found that the prices at Simply Furniture were very reasonable. I have purchased a love seat and a chair. The sofa that I bought 8 years ago is still in good condition.

I would not buy anything from this store. I bought leather chairs and couches along with an…read moreextended 7 year warranty. The dye on the leather has completely worn off and it looks terrible. I contacted Rob at Simply Furniture and he advised me that the warranty company had gone out of business and there was nothing he could do. So now I am forced to pay for the repairs out of my own pocket on top the almost $500 I spent on the warranty. So please beware of this business and others like it.

Buyer Beware! Warranty vs. Third Party Insurance…read more Hey all, review time for Dave's Appliance and 'Excelsior Guardian Angel Service Plan.' (AKA - Phoenix AMD and AKA - SOS Warranty Services Inc.) In the spring of 2020 my husband and I decided to purchase a high end front loading washing machine. We wanted to support local and decided to purchase from Dave's Appliance in Saint John, NB. For peace of mind we also purchased a 5 year combined total service plan (repair or replace). Actual definition of a warranty: a written guarantee, issued to the purchaser of an article by its manufacturer, promising to repair or replace it if necessary within a specified period of time. Now, just to put things in perspective, we purchased an Air Fryer from Canadian Tire. Eleven months later, it broke. Warranty (replace or repair). The sales representative at Canadian Tire replaced the air fryer and gave out a new 1 year warranty to cover the new air fryer. Car insurance - if you've ever had a claim, they authorize the repair or they give the insured the payout. Two entirely different things. Which does the following sound like? Warranty or third party insurance? We used the machine for approximately 3 1/2 years. Then it broke. We put in for a service call. That went great. Next day service. Repair man said, should be replaced. We tried coordinating with the woman at Dave's Appliance service department. Found she was indifferent, lazy, no follow up to let us know how our claim was progressing. We had to ask for the 1-800 number so we could call the 'warranty' company and see what was what. It gets better! Dave's Appliance sales representative dropped the bomb of full disclosure on us. They (warranty people) are not going to just give you a new washing machine. They'll do a buy out price for what it's worth and that's an in store-credit. HUH???? The 'warranty' people decide what Dave's Appliance will be paid for our defective washing machine. The $ amount becomes our in-store credit that must be spent Dave's Appliance. The sales representative's take it or leave it, this is how it is attitude, was obnoxious! It gets even better! We had also been calling the 'Warranty' people. (They have three names depending on who we called or which receipt we were looking at. We know they all spewed repair or replace. Nope!) First, very different answers in every direction from each person we spoke to. Major red flag! Second, it was finally admitted to us (and I had to drag it out of her), that this was actually third party insurance from a company with no affiliation with any manufacturer of appliances whatsoever. It's like car insurance. They approve an amount for repair or write the appliance off. (In our case, washing machine was 3 1/2 years old but parts not available. Write off. Unbelievable. Plus it took over 3 weeks of back and forth to get a decision.) Third, the warranty people have a signed contract with Dave's Appliance and several other retailers. As per their signed agreement, Dave's Appliance has sole discretion if the credit from our defective washing machine can be transferred to a different retailer. We can't replace out defective washing machine anywhere but Dave's Appliance. It gets better again! Being given no choice, we used our in-store credit to purchase a washing machine for $100 less than our defective machine. Think we got the balance of the insurance payout? Nope! Service gal played with the numbers to cover the cost the delivery. Hinted she did us a favour. Not true! Translated, she grabbed another $60 for team Dave's Appliance! Guess what, it got better! Since they 'replaced' our defective washing machine with an in-store credit, the 5 year warranty we originally purchased is now null and void. We were asked if we wanted to purchase a new 'warranty plan'. I don't think so!!! What an absolute disgraceful scam! We try to support local businesses but we are done with Dave's Appliance and 'Excelsior Guardian Angel Service Plan.' (AKA - Phoenix AMD and AKA - SOS Warranty Services Inc.) Third party insurance masquerading as an appliance warranty. From this review, we hope to get the message out - buyer beware! If a retailer, large or small, tries to sell you an 'extended warranty', ask a lot of questions starting with the obvious - is the warranty company directly affiliated with any appliance manufacturer??? Challenge the retailer to call it what it is, ... warranty affiliated with a manufacturer or third party call centre insurance. And, if they're selling insurance, insist on knowing who gets the buy out money! Regards, Debbie and Ernie P.S. Unfortunately I have to give it a 1 star review minimum, otherwise it would be a 1/2 star rating

I purchased a washer at Dave's about 3 years ago and a plastic gear wore out ($50 part). The…read moretechnician came out and changed it on Nov 16th ($167) A few days ago the same thing happened to the washer as the clothes would not spin the water out. When my husband took out the part today (Feb 23rd), I got him to take a picture and I went in to Dave's Appliance after work. Brenda said she could "fudge the date" for warranty but I had to pay a repairman to install it or I could not get a replacement. That makes no sense. I would be paying more for the repair than the part and I would have to wait days for a repairman to become available. I asked Brenda if this was worth a bad review and she asked me if I was serious. So here is my review. I will be ordering this part online and most likely need to change it every 3 months. I did ask the gentleman in sales if there was an owner I could talk to and he told me that he was not allowed to give out that information and I would have to deal with Brenda. So this 1 star is for you Brenda and to Dave's Appliance for poor customer service and retention. Perhaps the owners - Karen and Grant Nielson should stand behind their online advertisin At Dave's Appliance, we take pride in offering customer service and satisfaction, not just at the point of sale, but with after-sale service as well. Drop by to meet our team today My advice - don't bother. Lisa Dixon, Rothesay, NB