They was very friendly and couteous, and went the extra mile to help me out. 5 star!!read more

for the love of GOD do not shop at this store. I have never had an experience as bad as I did with…read morethis location. I purchased a couch in August and mid October I have still not received it (when i was told it would be at the latest the first few days of September). After almost 3 months of continuously calling this store my couch has finally arrived (after again being promised that it would be here Friday, then Monday, then Tuesday) but they will not deliver it until Thursday. After all this hassle we have gone through with them they are unwilling to offer us any bit of compensation, not even free shipping after we've waited 3 months for this couch. we now have to pay SIXTY dollars plus taxes for a couch that I have had to bend over backwards just to receive. so please do yourself a favour and ignore this store AT ALL COSTS. The only pleasant part of this dilemma has been the ladies who work at the desk answering phone calls, they have been very helpful. As for Alex (the salesman) please do not give that man any of your money if you ever want to see a product.

Buyer Beware! Warranty vs. Third Party Insurance…read more Hey all, review time for Dave's Appliance and 'Excelsior Guardian Angel Service Plan.' (AKA - Phoenix AMD and AKA - SOS Warranty Services Inc.) In the spring of 2020 my husband and I decided to purchase a high end front loading washing machine. We wanted to support local and decided to purchase from Dave's Appliance in Saint John, NB. For peace of mind we also purchased a 5 year combined total service plan (repair or replace). Actual definition of a warranty: a written guarantee, issued to the purchaser of an article by its manufacturer, promising to repair or replace it if necessary within a specified period of time. Now, just to put things in perspective, we purchased an Air Fryer from Canadian Tire. Eleven months later, it broke. Warranty (replace or repair). The sales representative at Canadian Tire replaced the air fryer and gave out a new 1 year warranty to cover the new air fryer. Car insurance - if you've ever had a claim, they authorize the repair or they give the insured the payout. Two entirely different things. Which does the following sound like? Warranty or third party insurance? We used the machine for approximately 3 1/2 years. Then it broke. We put in for a service call. That went great. Next day service. Repair man said, should be replaced. We tried coordinating with the woman at Dave's Appliance service department. Found she was indifferent, lazy, no follow up to let us know how our claim was progressing. We had to ask for the 1-800 number so we could call the 'warranty' company and see what was what. It gets better! Dave's Appliance sales representative dropped the bomb of full disclosure on us. They (warranty people) are not going to just give you a new washing machine. They'll do a buy out price for what it's worth and that's an in store-credit. HUH???? The 'warranty' people decide what Dave's Appliance will be paid for our defective washing machine. The $ amount becomes our in-store credit that must be spent Dave's Appliance. The sales representative's take it or leave it, this is how it is attitude, was obnoxious! It gets even better! We had also been calling the 'Warranty' people. (They have three names depending on who we called or which receipt we were looking at. We know they all spewed repair or replace. Nope!) First, very different answers in every direction from each person we spoke to. Major red flag! Second, it was finally admitted to us (and I had to drag it out of her), that this was actually third party insurance from a company with no affiliation with any manufacturer of appliances whatsoever. It's like car insurance. They approve an amount for repair or write the appliance off. (In our case, washing machine was 3 1/2 years old but parts not available. Write off. Unbelievable. Plus it took over 3 weeks of back and forth to get a decision.) Third, the warranty people have a signed contract with Dave's Appliance and several other retailers. As per their signed agreement, Dave's Appliance has sole discretion if the credit from our defective washing machine can be transferred to a different retailer. We can't replace out defective washing machine anywhere but Dave's Appliance. It gets better again! Being given no choice, we used our in-store credit to purchase a washing machine for $100 less than our defective machine. Think we got the balance of the insurance payout? Nope! Service gal played with the numbers to cover the cost the delivery. Hinted she did us a favour. Not true! Translated, she grabbed another $60 for team Dave's Appliance! Guess what, it got better! Since they 'replaced' our defective washing machine with an in-store credit, the 5 year warranty we originally purchased is now null and void. We were asked if we wanted to purchase a new 'warranty plan'. I don't think so!!! What an absolute disgraceful scam! We try to support local businesses but we are done with Dave's Appliance and 'Excelsior Guardian Angel Service Plan.' (AKA - Phoenix AMD and AKA - SOS Warranty Services Inc.) Third party insurance masquerading as an appliance warranty. From this review, we hope to get the message out - buyer beware! If a retailer, large or small, tries to sell you an 'extended warranty', ask a lot of questions starting with the obvious - is the warranty company directly affiliated with any appliance manufacturer??? Challenge the retailer to call it what it is, ... warranty affiliated with a manufacturer or third party call centre insurance. And, if they're selling insurance, insist on knowing who gets the buy out money! Regards, Debbie and Ernie P.S. Unfortunately I have to give it a 1 star review minimum, otherwise it would be a 1/2 star rating

I purchased a washer at Dave's about 3 years ago and a plastic gear wore out ($50 part). The…read moretechnician came out and changed it on Nov 16th ($167) A few days ago the same thing happened to the washer as the clothes would not spin the water out. When my husband took out the part today (Feb 23rd), I got him to take a picture and I went in to Dave's Appliance after work. Brenda said she could "fudge the date" for warranty but I had to pay a repairman to install it or I could not get a replacement. That makes no sense. I would be paying more for the repair than the part and I would have to wait days for a repairman to become available. I asked Brenda if this was worth a bad review and she asked me if I was serious. So here is my review. I will be ordering this part online and most likely need to change it every 3 months. I did ask the gentleman in sales if there was an owner I could talk to and he told me that he was not allowed to give out that information and I would have to deal with Brenda. So this 1 star is for you Brenda and to Dave's Appliance for poor customer service and retention. Perhaps the owners - Karen and Grant Nielson should stand behind their online advertisin At Dave's Appliance, we take pride in offering customer service and satisfaction, not just at the point of sale, but with after-sale service as well. Drop by to meet our team today My advice - don't bother. Lisa Dixon, Rothesay, NB

Absolute worst customer service. Called on Monday to see if someone could come out tolook at my…read morestove. They said they could put me in on Tuesday, which is fine. Waited all afternoon for them, Even left work early. I missed their phone call, that they did not leave a voicemail. And instead of trying to call again within a few minutes. They just canceled my appointment. Why would I cancel my appointment? I need my stove to work. I want to cook things again. They told us because we canceled our appointment, (which we absolutely did not) we could try to get in later in the day. No one showed up. The lady on the phone was incredibly rude. I still have a broken stove. Never use this company!

I'm not sure how many people work at this place but the only person I spoke to was completely rude…read moreand incompetent. I had to repeat myself several times and she wouldn't answer my very simple question. She'd ask questions to which I just told her the answer 2 seconds earlier and spoke very condescendingly to me when she was the one unable to give a direct answer to a very simple question.

called to have a repair done on my washer and he also seen that the dryer was making a noise he…read morechecked it out and tighten a bolt on the tension we called to get the washer and he didn't even charge us to fix the dryer the technician was out within 5 hours to get it fixed

18 days ago I wrote to you about my son's freezer that I believe Erin had looked at in May and we…read morehad been trying to get a hold of him since then you did call Ryan at 506 977 1884 and someone did come back and look at his freezer and stated that parts were needed and gave him a quote however to date no one has since contacted him to let him know what is up or down. I would very much appreciate it if someone could contact him again and let him know what is going on, Thank you in advance.

We were looking for a new sofa and while in the middle of a big mess up with Wayfair decided to try…read moreour local Nothin' Fancy in Digby. Being in the middle of a pandemic we called to find out when they were open, came in, looked at some sofas but didn't make a decision that day. The guy there was wonderful, wish I could remember his name. Told us to take some time and lets us know he would have more in soon and let him know if we needed anything. A few weeks later the pandemic was worse and we were having an even harder time finding anything, called Nothin' Fancy back and spoke to the same guy and decided to take a sofa we had looked at while there. He was absolutely wonderful, did the whole transaction over the phone and had our sofa at the door within hours! What's more we absolutely love it! I have had quality issues with Nothin' Fancy furniture before in Halifax but this sofa is super sturdy, made with great materials and is super comfortable and being a few months later it has still held up really well. I am really in love with it and very happy with our purchase and our experience with the Digby store!

From the owner: Your Independent Atlantic Canadian Furniture, Appliance & Mattress Store. One Year, No Interest No…read morePayments Store Wide. Family Owned and Operated Since 1974.

Anything lower than 1 star ? Had them in for a quote over 3 weeks ago never heard back from them…read more Have called them left messages and no return calls... Very poor customer apparently... Apparently they don't need your business..

From the owner: For over 45 years KENT has provided the service, knowledge, and products our customers need to…read moreaccomplish their building and renovation goals. Our team mission is to be the best source of home improvement products in Atlantic Canada.