I have subscribed to the News for 45 years. It is not perfect, but it's all we have. I realize print media is on the way out, but I am sticking with it. It is sad that it's not printed locally anymore, and thus the delay on many stories. It is still MUCH more trustworthy than reading your "news" on Facebook. read more

For a year and a half the Buffalo News has been ACH'ing unauthorized charges from my bank account. When contacted about this practice they would only credit me for two months refusing to credit the rest of the charges. This amount totals 229.87. The reason this occurred was due to the difficulty my husband had getting in to his subscription so he contacted customer service. They unbeknownst to him set up a seperate account with an email address that was similar to his but not real so he would not realize he had two accounts and then started charging him for the duplicate account rather than fix his original problem. Stealing from people is criminal. The bottom line is they have a despicable customer service policy. read more

THE BUFFALO NEWS IS NOT WORTH THE COST OF THE PAPER IT IS PRINTED ON - many days late in news and without thorough local content other than sports. For an industry that is failing and trying to pass its subscribers on a web version the internet website is actually WORSE. Many features don't load or come back in error. You can't even chat without encountering errors! Paper delivery is also bad - it is done by people that don't care - delivered sporadically and not based on temporary stops. Put us all out of our misery and shut down in bankruptcy! read more

This newspaper has turned into a weekly VERY OVER PRICED local daily LOL. On line access is worth $1.00 a week atmost.

Do NOT ever subscribe to the Buffalo News! They will continue to charge your credit card after canceling your subscription. They are crooks and will blatantly break the law and repeatedly charge your credit card after canceling. read more

for me, it's been unwatchable for years now..can't put my finger as to why I watch channel 4 then switch to channel 7 for the nightly news. David is the best sort spoken great guy. as for channel 7 local news, I think they need to clean house and start over. read more

is there a Zero rating. Once a decent newspaper, now it's not. Its more like a Circular for ads. And the total left bias in 95 % of the articles is a joke and an insult to the general population. Let's be fair, there are millions of conservatives and independents in this country. Can the 'news' not be so prejudicial . Can't stand all the Trump bashing. How about some unity. And with regards to the downsizing of the paper and over abundance of ads..........where is the discount?? I have bought the delivered paper for years and recently its looks more like a neighborhood paper. My current subscription ( which has been active for a number of years, more than i can remember), will be cancelled. Lately the only enjoyment has been the puzzle page and that they have tried to minimize. That a sorry state for this 'one decent newspaper' read more

Nothing, no point doing business with this sham of a local newspaper. Printed in Cleveland, stories reprinted from other sources, minimal local coverage, time to move on. read more

Tries to get subscription on line, impossible. Horrible experience . The last one really hard to get to read, bounces all over the place

Had to cancel the Buffalo News yesterday, had gotten the paper for 40 years.Paper keeps getting smaller, and last price increase was ridiculous, added 50 cents a day. Over 1000.00 a year for subscription. Only sad thing is we had a excellent delivery person, gonna miss him. read more

I signed up for the '$1 for 6 months' deal, and set a reminder in my phone to cancel my subscription a week before the deal ended so that I wouldn't forget to cancel it. Cue one week before my subscription was over: I logged into the site and tried to cancel my membership, but there was no one-click option to do so. I tried removing my payment method - not allowed. I found the 'cancel your subscription' instructions and emailed the address shown requesting to cancel my subscription. I told them why I was cancelling (their site is severely ad-ridden and they frequently publish the same stories for several days). I even included my account number and on what date the subscription was due for auto-renewal to make it simple for them. At the end of my email, I added: 'I will be screen-shotting this email as proof for my credit card company that I cancelled a full week before the renewal date so that I can dispute the charge if you fail to cancel my subscription.' Five days later I got a canned auto-response from The Buffalo News about how they receive a large number of emails and they'll need some time to get back to me. No mention of cancelling my subscription on their part. Two days later - BAM - there was a $29.99 charge on my credit card for a digital subscription. I emailed them again, and again, and again and they would not refund me. They responded with 'we received your vacation hold request' which is ridiculous for a DIGITAL subscription. They asked why I was cancelling (even though I had told them in my original email why I was cancelling) and they still did not refund me. I filed a complaint with the Better Business Bureau and THAT seemed to get their attention. They finally refunded me today, a full month after telling them to cancel and to not charge me in the first place. I think I will buy a $5 gift card for myself, create five different email addresses, and use that card to purchase their current '$1 for 3 months' offer. Then after 3 months they won't be able to charge the card because it'll be out of funds. Then they'll know how I feel. read more

its worse than not good, how about atrocious! Let's start first with the business that they are in.....the printing business. Well how come the print BLEEDS from one page to another, making some articles and puzzles unreadable. I guess its because of the cheap quality of paper you use. And I'm not a printer! The cheap paper also makes the corners of each page 'curl up'. Now let's talk about not being able to speak with a Human or having a customer service person at your Buffalo office. I have tried multiple times almost daily for the past week to complain only to have 2 people from the Phillipines tell me that I will receive credit documentation via my email. No such email exists. Its shameful and embarrassing that you call yourself a NewsPAPER read more

On January 5, 2022 I paid I $312 For a 12 month subscription to the Buffalo news Sunday paper only. This subscription had an end date of January 15, 2023. The Buffalo news mailed me a "second notice" (I never received a 1st notice)on September 25, 2022 for a 12 month Sunday only paper subscription ending September 24, 2023 for $442 , we decided an increase of $130 for 52 papers was too steep. On October 31, 2022 we received a "final notice" for the subscription. According to my records our paper was paid until January 15, 2023. We ignored this and opted to wait and just let our subscription run out. In November 2022 we received a phone call from a collection agency. I explained to this collection agent that we paid our subscription and our paper was paid up until January 15, 2023. He was very rude and hung up on me. I then called the Buffalo news at this time. I explained that my what my paperwork indicated. I was assured that I would get the next two months of papers that I paid for and I would then like our subscription canceled. We didn't receive a Sunday paper on January 8, 2023 or January 15, 2023. We thought we were done with the paper. Now we have received papers on January 22, January 29, February 5 and February 19. On February 18, 2023 we received a letter from a collection agency (based in Ohio) stating that we owe $107.66 as of December 25, 2022. I called the Buffalo news on February 21, 2023 to confirm that my subscription was canceled as I requested back in November. After waiting on hold for 45 minutes they disconnected my call. I called back and after repeating that I wanted to speak to the billing department three times the automated system didn't seem to understand. I tried a different option at this point. I said "vacation hold" which was recognized. I was told that they couldn't find my account. I was put on hold again to wait for an agent. I now know that my subscription was most likely canceled because they couldn't find my account. I have received 4 Sunday papers that I didn't ask for or want. I have been put on hold for another 45 minutes and now and have opted for a callback. I attempted to log into our account and had to request a new password. Note: We had attempted to use the digital newspaper that we were entitled to but that never worked properly. After logging into our account it was showing that we owed $107.66 and our account was expired. I attempted to contact the Buffalo News with the contact email link provided. That doesn't seem to work. read more

My neighbor and I paid for a three month sub., not one month later both of our sub's are canceled. Phone hold time is one hour and when the news CSR answers , it is claimed that they are unable to hear and hang up. DO NOT spend your money on this RAG read more

Since the content of the Buffalo News has decreased and the price has increased we wanted to cancel our 7 day delivery to Sunday, only . I received a response indicating a Sunday- only delivery would cost $ 56.33/month while 7 day delivery would cost $ 36.83. That would be like spending $4.00/ dozen eggs, but one would cost $ 6.72, a 68% increase. We are canceling our entire subscription. 'All the news that's fit to print' one or two days after it has happened isn't worth that price. read more

attempted to call to ask for another paper since mine was in a snowpile soaking wet and shredded. customer service was useless ...must not rain in India...the lies and excuses started..after delivery time blah blah. plus the paper is a rag. with 50 percent being useless ads read more

Got a chance to take a tour of The Buffalo News building and production plant - What an experience! You get to meet the top brass and all the players involved in getting the paper out each day. It's amazing how it's all done and how important Buffalo's local subscribers are to the operation. If you get the chance to take a tour (usually offered a couple of times per year) don't hesitate. It will really open your eyes and you'll find a new appreciation for our city's newspaper read more

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I paid the reduced rate a one year digital subscription a year ago in order to gain access to four specific articles. After emailing to cancel the subscription, I got an email today that the DIGITAL SUBSCRIPTION billed me for $160, even though I unsubscribed months ago. I never received any communication that 1) I was about to be billed, or that 2) the rate increased more than 8x. Accessing the account has been troublesome since the beginning. I cannot recommend enough that you do not give any money to this paper with extremely shady subscription and business practices. read more

The buffalo newspaper has gotten smaller and more expensive over the years. Customer service is awful. Every time I call to complain about not getting my delivery I end up hanging up because I am on hold for so long. When I do get through and ask for a supervisor they never want to put me through. Probably because a supervisor wants them to handle it. Should fire that person. I canceled my subscription today. Sometimes even my E additions are incomplete not to mention we would physically get the Sunday paper and it would be missing ads. It's a shame because I used to enjoy reading the paper. read more

After many years of a daily delivery subscription, it got too expensive for me last year and I switched to just Thursday-Sunday plus digital. Lately I cannot even access the digital content through links in the emails I receive, no matter how many times I reset my password or logout/back in as they advise. In addition, I received a bill for $935.99 for Thursday-Sunday delivery for the upcoming year, a large increase from the promotional rate I negotiated last year. This seems ridiculous to me. How can anyone of average to low income afford that? Will newspapers just be for the wealthy? I tried to call to negotiate a lower rate. After being on hold for 46 minutes, my call was disconnected. I called back and after a while was able to select having them call me back. About two hours later, my phone said I had a call from Dubuque, Iowa of all places and I almost did not answer. It was a customer service rep from the News. The best deal they could offer was $17/week = $884/year or digital for $13/week. Still too much, especially when I can get digital news for free from many other sources and I'm currently getting the NY Times for $4/month. I canceled. Such a shame, since everyone needs to read in-depth news coverage from a reputable source. I much prefer a print newspaper, but this is not worth the aggravation or expense. There isn't much original news printed anyway, other than an on-going story about a decades long cold case murder involving a likely cover up by the Catholic church that is being presented over the course of several day as more of an entertainment feature than real news. I will miss the Refresh and Gusto sections more than anything else! read more

The Buffalo News. Arguably the largest US local newspaper. It has survived the competition (Courier Express among others), caught the eye of a bazzillionarie (Warren Buffet), and won three Pulitzers Prizes (ok, the BNs journalists have, but you get the idea). They founded both local radio and tv stations as well, which they no longer own. WIVB (Channel 4) WBEN (930) WYRK (106.5) WTSS (102.5) They used to be an evening paper (back when the Courier Express was the am one), then for a while they were a morning and evening paper (eventually leading to the demise of the Courier I believe), now they are a morning paper. It will be on your doorstep by 6:30, usually way before. Or of course you can be a digital only subscriber. They have had some ups and downs, but the past few years (its 2014 as I write this) they have been on the upswing. The paper carries good articles, both local and "world views". They have a robust Sun newspaper. They have good writers and a terrific cartoonist Adam Zyglis, whose work has gone international. Overall this remains a local paper that has perhaps not evolved as quickly as they could have in the new digital age. However, these days they are worth reading, even if you do it all online. read more

Buffalo Nudes would be a more interesting paper, but that doesn't exist so this will have to do. The pros: It's been going forever and is a very important paper. It's well-respected. It has a large readership. It brings a lot of attention to small local places and gets some of the food and music recs right. The cons: Like ArtVoice it never really bothered too much with my music, always going for hipster stuff and jazz stuff or already-established pop like GGD. It's full of spelling mistakes. Some of the people that work there are less than friendly. However as the institution and influence that it is, and for its good points, I give it a solid 4. Although I have a solid 7 plus for you right here. read more

The Buffalo news has gone downhill the last 6 months. Delivery is often late, it's thinner than the town paper, and the price has gone up. They are lucky they are the only paper in town.... Too bad the currier express is gone read more

Good luck addressing any issue you may have with their service. Customer Service is one of the worst I have ever encountered. If you call, wait times are well over 30 minutes, if some one ever answers. If you leave a message for a callback, they do not respond. read more

BEWARE! Don't subscribe. Leftist propaganda and if you try to cancel, they make it impossible. I had to call my credit card company to get them to stop. read more

I've been reading the Buffalo News for decades. After their constant price increases and degrading customer service I deleted delivery but continued to purchase the Sunday edition locally. Due to the biased content and price increase to $4.50, I will no longer patronize them. Such a shame because it used to be a great paper. read more

WORST CUSTOMER SERVICE EVER! HOME DELIVERY IS TERRIBLE. To place a complaint or speak to an "agent" I waited 35 minutes on hold. I never receive a credit for newspapers not delivered, their policy is to extend the delivery dates instead of an actual money credit. What a racket! read more

Worst Customer Server Ever. Don't even bother calling their number no one picks up and their audio announcement is all screwed up.

TBN is as close to unreadable as a local newspaper can get. To call this a "news" paper is a stretch. Sadly, it's the only game in town. Nearly the entirety of Section A is composed of reprinted articles from the Politically far-Left NY Times and Washington Post. The same sort of thing goes on in the Editorial Section, where the vast majority of syndicated opinion pieces take liberal and progressive points of view. Even the local cultural and arts writers feel comfortable mixing their left-leaning feelings into their articles. I'm a Democrat, like most Buffalonians, and I understand that most Democrats are liberal. And I understand the concept of not biting the hand that feeds you. But come on TBN, can we please have a more balanced view? read more

It's now 4 days and no paper. I have been a customer for over 40 years!! I call and call and complain and NOTHING happens except a credit. They had the nerve to tell me that they didn't get the complaint. read more

Great newspaper for a mid-size city. Especially like their in-depth political reporting!

Several times I have tried to correct spelling. BufNews argues the point. Currently my issue is with their list of top ten reads. They list no compilation source. Read today's Top Ten. The list includes "Anna Quindlens" "Still LIVE with Bread Crumbs". The actual read is called " Still Life with Bread Crumbs". Lovely book. read more

Why does my paper have to be late almost every week. My complaints never produce any results. The Buffalo news promotes home delivery and that is all they do. I have complained so many times, and no results. Why does a loyal customer have to tolerate this mediocre, late service. I have received no results just "lip Service". When I call I am told they will look into the matter, and nothing happens. ALL I WANT IS MY PAPER. read more

The Gusto (Friday) section has entertainment listings (and ads) that hightlight area attractions and activities. It can also be accessed online. read more

I have been a long standing customer for many years. As of recently there have been missed deliveries. The first time I called and left a message to notify them of the missed paper and requested a copy of that day's paper. I did receive a voice mail the next day that my account will be credited. In the past I have never seen that credit when this has happened. Now again today, no newspaper. I called, was placed on hold listening to music for over 5 minutes, I then hung up dialed the number again, explained to the person who answered what had transpired, she reconnected me. I again listened to music for over 5 minutes until someone finally answered. I explained my dilemma of not receiving my paper and just wanted a copy and that the delivery person be alerted to the fact of several missing newspapers in hopes this would be remedied. Now a "manager" will deliver my newspaper tomorrow. I know mistakes happen, but shouldn't be repeated, not spoken to with courtesy when I finally got someone on the phone. I otherwise have enjoyed receiving this newspaper, unfortunately it is the only one in this area worth anything. read more

Three times in 16 days my paper wasn't delivered. Customer service seems to have scripts on what to tell complainers. First time they had production delays. Interesting, all my neighbors got their newspapers on time. Next, they missed me, but had until noon to deliver. Paper came at 11:15 AM. Today, since I called after nine I could get a credit or have my paper delivered tomorrow. Since I have a weekly subscription, I can't understand why I can't get a paper every day. Requests to have management contact me are disregarded. read more