I was driving along Baseline Road when i had to stop for a red light as i waited turned to my right…read moreand saw Sean's Auto Sales. The first thing that impressed me was the selection and quality of vehicles. As , i was early to pick up a friend i turned into the lot got out of my car and took a look at what was on the lot. I found a 2015 Lexus that looked exactly what i was looking for. Next was the part i think everyone dreads and that is calling to get information about the vehicle. The coolest thing was I actually spoke with the owner he didn't pressure me or ask personal questions he just answered my questions. I looked around online his asking price was more then reasonable so decided to make appointment to take for test drive. He offered for me to take the car by myself but i asked him to come with me as i drove found a few issues. Which , i used to deal with him so got the car exactly what i wanted to pay for it. Now what really surprised me and made me write this review is just how well he treats his customers. He actually does more then an actual Ontario Safety Check requires. So even though by Ontario standards the brakes didn't need to be replaced he replaced them Plus rotated the tires and balanced them. My Rating by Stars Outstanding Deal * 5 Stars Service * 5 Stars Trust * 5 Stars Process * 5 Stars I highly recommend Sean's Auto Sales and I will return when I am ready to buy another car.

Poor scheduling and communication from Ottawa Honda Service…read more My car wouldn't start due to an ignition key cylinder issue. I had it towed in the day before my Wednesday appointment to give them a full extra day. By Wednesday afternoon, no call. I reached out and learned they were running behind because 4 jobs had carried over from the previous day. I rented a car, expecting mine back Wednesday or Thursday. Thursday: they diagnosed it and said parts would arrive Friday. Friday: Vicki in service told me parts were in, but they couldn't schedule a technician for the key coding--even though they had someone for the install. No guarantee of Friday completion. I extended my rental to Monday. Monday: still no guarantee, but they did finish. When I picked up the car, Vicki wasn't there. I asked two staff members about the delays. One said she didn't know; a male colleague chimed in that they were "waiting for parts." I pointed out that Vicki had confirmed parts were there on Friday. He had no reply. I said I'd write a review instead of waiting for a callback--and neither staff member seemed surprised. That lack of surprise tells me this is routine for Ottawa Honda's service department. So here's my question: if a dealer's service department can't schedule properly, doesn't apologize for repeated delays, and gives conflicting excuses when confronted--should you trust them with your car?

On June 15th, I scheduled an appointment due to an electrical issue with my Honda Pilot,…read morespecifically observing sparks when the vehicle was powered off, followed by an alarm activation and screen anomalies. Given that my vehicle is still under warranty, I was informed after a 2.5 hours diagnostic period that the issue was a loose bolt in battery, when i went to work iexperienced recurring beeping and sparking. This is a safety issue this shouldn't take it lightly. I will no longer be utilizing the services of this dealership. Now every time I park my car I have to disconnect the battery which is unacceptable for the car under warranty. UPDATE JUNE 17TH 2026. I TOOK IT TO DEFFERENT HONDA DILERSHIP AND THEY DIAGNOSED WITHIN 30 MIN. IT'S A MULTIPLEX SMART MODULE PROBLEM. OTTAWA HONDA SHOULD HIRE MORE PROFESSIONAL AND EXPERIENCED MECHANICS.

Great service, fast appointments, great prices. Very satisfied. Would highly recommend. Owner Bob…read moreis very polite and knowledgeable.

I can't say enough good things about Bob. We rely on him for absolutely everything car-related. He…read morealways has time for us, (even when he's very busy), and the turnaround is very fast. He's honest with me, and his rates are 100% fair and competitive, especially compared to big commercial places. Also, he REALLY goes the extra mile to help out if you're in a jam, and makes sure you have all the information. I 100% recommend him!

Following a serious highway collision some years ago, my ex-wife and our 14-month old son at the…read moretime were permanently impacted, myself with neurological issues. For a sleep issue, nearly nine years ago I started on a hypnotic sleep medication. I only recently realized that it can impact cognitive function through long-term use, but not before having bought an Audi Q7 here from Mr. S. in 2023. The $875/month price tag was more than I ever thought I'd spend on a vehicle, but I was able to manage it. Fast forward to early this year with five years left to pay off the Audi. My 14-yr old and I went out to look at trucks for fun -- which we did every month as he is a truck enthusiast. He chose Import Car Centre. As we entered the lot, we saw a 2023 Toyota Tacoma beside the trailer, which my son started talking about with Mr. S. My mind is still reeling as before I knew it, I was signing papers to buy this. I do know this: - I had 5 years left of payments on the Audi - I had recently retired (and told Mr. S. this) - Mr. S. told me they would put on the application that I was still working (so lied to the credit company) - I was not offered the Carfax report (I paid for it myself later) - According to the report, the 2023 Toyota Tacoma had actually been sitting on their lot for nearly a full year - When I asked for the weekend to consider this, I was told there is a lot of demand for the truck and it could be gone over the weekend. BS. - The cap over the bed has a huge tear in it - The tires were nearly gone (confirmed by the Ontario Ministry of Transportation) - I gave them $5000 down payment, and now pay $550 every two weeks for the next seven years for what amounts to a debt consolidation loan. When following up with me to finalize, and I talked about the vehicle, Mr. S. rudely said, "The only thing I am interested in is your direct deposit information." This says all one needs to know about this place. Stay clear of the snake pit.

This was my second experience at this dealership. The first experience the owner went above and…read morebeyond for my Wife and I and although we were not ready to purchase a vehicle we said we would be back. We did end up going back to the dealership and putting down a deposit of $500 on a vehicle. We were super excited and were looking forward to picking up our new vehicle. We decided 2 days before we would remove the winter tires and rims to lower the payments and winter is soon ending. I reached out to the salesperson and they agreed to have them removed from the sales agreement but would charge us a re-stocking fee. We both understood the inconvenience, although were never under the impression that we were doing anything wrong by deciding to have the winter tires removed as there was sufficient time and we were already spending over $50K on a vehicle and would have certainly provided positive feedback to friends and family. Unfortunately, things took a turn for the worse when we overheard a conversation between the staff on a voicemail that was left on our phone without their knowledge as he forgot to hang up the phone. The voicemail consisted of many insults and was extremely unprofessional with use of swear words towards us. When the decision was made to back out, there was no apology or consideration given for how we felt following the voicemail. My wife and I are left uneasy and in shock over what could have been a civil end to the deal. I have sent two emails to Import Car Centre requesting a refund of my deposit and to this day have not received the deposit or simple an apology for the way we were treated.

Au contraire, Hongyan H. I took my Ford Escape hybrid in…read moretoday for a minor repair. Sophia ordered the part for me, called me when it arrived and John drove me home and picked me up when the work was complete. I recommend asking for Sophia by name, You will not be disappointed.

Worst Service Experience Ever! I wish there was a negative star…read more Review part 1: I am a 2017 Ford Focus SE owner, bought from Lincoln Heights in June 2017. The vehicle has already had transmission problems twice and a steering assist fault until October 2024, and the mileage just hit 89700KM. The second transmission problem and the steering fault happened within two weeks in October. The repair was costly, and the experience was bad due to their unprofessional admin progress, overcharging, and carelessness. The manager's arrogance, judgemental attitude and irresponsible communication made it even worse. The first transmission problem occurred in June 2020; the mileage was only 38201KM, and it was fixed under warranty. The second transmission problem occurred on Friday, Oct.6th, 2024, on the highway, showing engine failure and services needed. The first thing I did on Monday, Oct. 7th, 2024, was bring my car to the service centre because I realized it could be something big due to the orange engine sign. I did appreciate they accepted my car without an appointment, and the car died right in front of their office door, showing it was going to be dangerous if I kept driving. I was given an oral estimate of a repair price of $3500. If I would like to trade it in, they offered me $1000. Because the mileage was only 89135KM, I decided to save the car. (By the way, I just referred one of my friends to Lincoln Heights, and they bought a hybrid Ford Escape there 2-3 weeks ago. ) The bill turned out to be $4160.81. I paid it off. The steering assist fault occurred on FRIDAY, October 25th, 2024, in rush hour while driving through a big traffic crossroad. While I did a normal right-turn, the steering wheel was stiff, and the car was nearly out of control I had to stop it to avoid hitting the telegraph pole. The beeping sounds of cars came from two directions because I blocked two lines. Fortunately, nobody was hurt, and no accident happened. I decided to bring it back again to Lincoln Heights because I need to figure out what the issue is. When I arrived, I was told I needed to make an appointment before I brought my car in. After I mentioned the recent repair, I got a chance to talk with a tech. They agreed to take my car, and they promised they would check it on the same day and let me know the repair cost asap. Please notice here: it is on Friday, October 25th, 2024. I received an Email at 1:23:55pm, the same day that showed their estimate was $3061.16, and there was a possibility to get a discount based on the following communication. If I would like to trade it in, they only offered me $500 maximum. I still decided to fix it. They told me they were going to place the order right away before 4:00 pm, and my car should be ready next Monday, October 28th, 2024. On Monday, October 28th, 2024, I received a phone call from them telling me the parts had not arrived because they made a mistake when they placed the order, so my car could not get fixed until Wednesday. I argued with them, and I got two days' car rental covered by them. In my opinion, it is unfair that I had to pay for their mistake. On Tuesday, October 29th, 2024, I received a phone call from them telling me the delivery was delayed because the parts were going to be sent to them by another Ford department, etc and I car could be fixed as soon as they received the parts. On Wednesday, October 30th, 2024, I received a phone call from them telling me the parts had arrived, and my car would be ready on Thursday. On Thursday morning, October 31st, 2024, I received a phone call from them telling me my car had been fixed and I could pick it up, I told them I was going to pick it up around 4 pm. When I arrived there, I was shown two copies of the materials, the first one was a new service estimate as follows: The second one was the fees I needed to pay, and they were as follows: I was told I had already got a great discount, and this bill already covered the two-day car rental as they promised. I had never been told by phone or noticed by email about the new estimate of $3952.30, and they charged me way more than I expected. The CORE CHARGE shown on both bills seemed suspicious! I googled it, and the CORE CHARGE meant a deposit fee, etc. and should not shown on the bill. I refused to pay the full amount, and I requested a conversation with somebody in charge. I suggested paying part of the bill and leaving my credit card information to drive my car home. It was late, and it was Halloween. I had a heavy backpack to carry, and the car rental store nearby had no car left. I promised to come back the next day, Nov.1st, 2024, in the afternoon to get the problem solved by talking with the manager. The advisor phoned the manager, however, the manager insisted I need to pay the full bill if I would like to drive my car home. I was a little bit disappointed, but I understand her refusal. She might be afraid I would run away without paying the rest.

Best car buying experience ever! I've bought numerous cars over the years but have never enjoyed…read morethe buying process until now. From the moment I walked in every staff member I interacted with was patient, helpful and friendly. Previous car buying experiences always left me feeling as if I was being sold a car that someone wanted to sell me. At Campbell Ford I found a sales person that went out of his way to find a car that I would love. Joe Corda is that sales person. Joe took the time to listen to what I did and didn't want in a car. I don't care about fancy tech. I prefer to drive a car rather than have tech that does most of the work for me. The feel of the drive and connection to the car is where it's at for me. Joe understood where I was coming from. His knowledge of the tech made it easy to understand what tech I would need to work with and how to use it. He also turned off all the bits that take the fun out of driving. In short he made sure my car tech was customized to my needs while eliminating the frustration and time it would have taken me to do it myself. Joe was also patient in exploring and providing options in regards to leasing vs buying as well as all other aspects in pricing. Nicky in finance was also super patient and left me the time and space I need to decide on whether I wanted to include rust proofing, a maintenance package and/or an extended warranty. I greatly appreciated never feeling pressured in any way. The exemplary customer service made my car buying experience not only stress free but downright fun! I can honestly say that if it wasn't for Joe I would not have bought a car that day. That's exactly why any car I buy in the future I will be buying it from Joe.

Campbell Ford On Monday June 29th, my mother called me and…read moreasked me to come over as her key fob for the car was not working, we figured the battery was dead. Due to her being 84 years old, she is unable to open the fob to get the spare key out and open it to change the battery. I went over to her house, changed the battery in the fob and it still didn't work. Soon after I realized it wasn't the key fob it was the battery for the car. I was going to attempt to charge it with a portable charger so we could get it going and go get her a new battery which I could replace for her. However when I looked at the battery it is in such a place that only a mechanic can remove and replace it as you have to take out large parts in order to even get to the battery. She called Campbell Ford who told her to get it towed to them, not to try and boost it and they would look at it, advising the two would be $200 and then whatever work she might need. I made arrangements with a tow company for $150 and they brought her car to Campbell Ford the next day, Tuesday June 30th. My mother called me later that day to tell me her car was ready, so I went to pick her up. When I picked her up she told me that the lady on the phone told her that her key fob was broken and she would need a replacement which is $400 plus tax. I thought that was a bit odd, her key fob has nothing to do with a dead battery. We get to Campbell Ford, her bill, to replace her battery was $740, plus the $150 tow is now almost $900, for a dead battery! My mother then asked the lady at the counter to explain about the fob, she looks at the notes and say the fob is no good, she will have to use the spare key inside the fob and leave the fob in her car in order to start it. My mother explained that she can't get the key out and the lady at the counter shows her that they had taken the key out so she could access it and that if you didn't push it all the way back in it would easy for her to get. So my mother says to the lady, well I guess I'll order a new key then, but I told her not to, I wanted to check something first. They had also told her that they had changed the battery, which I had done the previous day. While my mother was paying I opened the key fob and right away noticed the battery was upside down, we went to her car, I flipped the battery and low and behold, her key fob works.  My mother never would have thought to check the battery in her fob, she would trust that a mechanic at a dealership would know what they are doing. She was ready to fork out another $400 plus dollars cause using the key and leaving the fob in her car was too much of a pain for her. She would have spent about $1300 for a simple battery change, they had even told her not to try and boost the battery, to bring it in, which also makes no sense. I sent her home and went back to speak to a manager, Chris Tranmer was who I spoke to. I asked him how it was that a mechanic at a dealership didn't know how to put a battery in a fob properly, that my mother was told her fob was no longer useful and she needed to buy a new one. On a side note, there were notes pertaining to the key fob, the lady at the front read off them as did Mr.Tranmer, but they were never provided to my mother. I explained to him that I changed the battery the day before and wanted to know what the mechanic didn't even think to try the battery both ways even though it's very clearly marked which side goes up. I further explained that my mother, who is on a fixed income, was about to spend another $400 plus dollars after already spending $730 on a battery replacement, which was bad enough on its own. Mr.Tranmer couldn't think of how that could happen and said he would message the service manager as it was end of day. We went into his office where I requested his card, we sat down and he went over the notes. At one point he questioned how my mother got the key out or saw the battery if she couldn't do it because she's 84 and it's too hard for her. I asked him if he was calling me a liar and told him that I explained to him that I changed the battery the day before and I opened it for her and then the mechanic had the key out for her when we picked it up because they knew she wasn't able to do it herself and the lady at the front explained all this, pulling the key out for my mother and explained how she had to use it and how to start the car with a dead fob, he continued to read the screen for a while and said he would have to email the service manager and look further into it. I advised I would be calling back the next day. Thursday, (Wed was Canada Day) I called and left a message, I got a call back from a male stating he was the service manager, he stated it was a mistake with the battery, he tried to make a narrative that we put the battery in wrong, I continued to challenge him, that this is a dealership, that a mechanic should know how to change a fob, just excuses, they knew exactly what they were doing. So Shady

My family and I have had various work done at Yeung's over the last five years and have never been…read moredisappointed. This guy knows toyotas/hondas like the back of his hand. Prices are super competitive and the owner is super friendly. Highly recommend!!

William and his team make people feel right at home. excellent service. friendly honest auto…read morerepair. Thanks Yeung Auto Imports

If only there was a zero star option. 1st, the sale: the…read moresales guy lied about the comprehensive "paint ship and dent" coverage. He clearly stated it was anytime something occurred. It was only after I brought it in that I was informed there is a $2500 lifetime max...which is basically two parts of the car. Scumbags. 2nd, service; with the exception of one minor interaction when the service guy from BMW was handling service at Mini, dealing with Service there is absolutely Horrible. As part of a recent insurance claim where they had to install a new roof, we got the car back with 4 warning lights on and a roof that would not open properly, then would not close at all. I called Mini and got nothing but excuses and BS. My wife loves her Mini, but after the last 2 years of dealing with these clowns, we'd never buy another one again. Shameful behavior and business ethics.

Needed a part for my Cooper. Went to the website, and was glad to see they had an online ordering…read moresystem. From the time I placed the order, to the time I picked up the part, the whole process was seamless. Very efficient communication. The in-person experience was just as good. I was welcomed warmly, my part and paperwork was handed over/processed quickly. The cashier was very friendly as well. I will be recommending this dealer as much as I can!

Great staff, friendly, and know their stuff! Highly recommend dealing with this dealership for you…read morenext car.

reviews·4 photos a month ago…read moreI would not recommend anyone to buy a car from here. I bought my car on December 24, 2024, during snowy weather. The day after delivery, I noticed something was wrong with the roof. Once I cleared the snow, I saw that the paint was damaged. ... More Photo 1 in review by hiren patel Photo 2 in review by hiren patel Photo 3 in review by hiren patel Photo 4 in review by hiren patel 7 Prio Auto Sales (Owner) a month ago Hello Hiren, We're surprised to see this review, especially considering the facts don't match your claims. You purchased the vehicle on December 14, 2024, after personally inspecting and test-driving it multiple times. Our photos from the listing clearly show the vehicle's condition at the time, with no visible roof damage. In your review, you've posted photos -- one taken during the winter with ice on the roof, and another more recent one where you're standing in front of an open garage wearing a t-shirt. If the vehicle was parked inside that garage, the snow and ice would have melted shortly after delivery, and any roof damage would've been visible right away, not five months later. The picture that you took with the ice on the roof clearly shows the damage. Also, to be clear: no one from our team told you we don't cover cosmetic issues. That statement is false and misleading. We always aim to be fair and transparent, but in this case, the timeline and evidence simply don't support your claim. We cannot be held responsible for damage that wasn't reported within the first 30 days and that may have occurred afterward. Thank you, Prio Auto Sales Team zeidan121 2 reviews·2 photos 3 months ago I had an amazing experience at Prio Auto Sales! From start to finish, the team was incredibly kind, helpful, and professional. Jamaal, Huda, and Ben went above and beyond to ensure I found the perfect car. They made the entire process ... More 1 Lianne Hillebrand 3 reviews 2 months ago I'm in the au

Dylan Sousa convinced me with pressure to sign for a high mileage car i never got to see with high…read moremonthly payments, TWO days after signing before even seeing the car I messaged him and said now that i consider the insurance i'm eligible for with that car I really can't afford the payments and will not move forward because I genuinely can't and he threatened to sue me instead of accommodating me. Saying his manager would say the same, they've already brought the car and got it safetied. The car was in Scarborough, I messaged him at early morning two days later i believe they're even lying about that unless they're also finding a sleazy way to pass safety quickly. Do not trust them!! Can't take no for an answer even before this, I should've noticed earlier. Keep in mind with monthly and insurance i'd be paying $900 A MONTH, would you make anyone take that kind of deal for a car with 150k mileage?? Also he misrepresented a lot of things, didn't mention what trading in the car would look like in a year but said i should be confident I can and get a new car, didn't explain what the warranty covers just "everything" didn't say the price of it, again I haven't even seen the car so i'm sure there's more. He also placed my first payment date a day after i'd be able to see the vehicle for the first time and wrote a false delivery date which won't be needed now Don't visit here !

The only place you should ever buy a car!!…read more I want to say thanks to Rob for educating me on my credit profile and helping me get into a much better car. I was very impressed by the level of customer service I received from such a small dealer. I also want to say that I have met the mechanic they exclusively use for all their cars and was very excited to see how picky he is. The dealer has been great and and taking care of everything just like they should without any arguments. Thanks Approval Genie !!