I found the carphone warehouse to be indifferent to their customers needs. I bought a Blackberry Torch & didn't get on with it, within 3 days of getting it I wanted to exchange it for a Bold. Brentwwod store told me I couldn't exchange as I had bought on line, when I rang my online number I was told that I could exchange it in store. I went to Basildon Pipps Hill store & spent one & a half hours there and was told that unfortunately I couldn't exchange it although Ryan was very understanding but helpless to do anything. It would appear that as soon as you use your phone your rights are no longer available to you as you have committed to that contract which would appear a little unfair. The head office told me that you need to try the phone without the sim card, otherwise you are committed, how many people are aware of this I wonder???? My experience of dealing with the Carphone Warehouse has been very negative and I would most definately avoid them in future. read more