Food was great, got the orange chicken would recommend. Don't get it if you don't like too sweet things, its very orangey. Service was great, it did take 40~ish minutes for our food to come out, but it was Friday and busy so I don't mind. It was quite loud, couldn't really hear my family. Then again busy and a Friday night, I don't mind. read more

Oh, girl -- nah. It pains me to leave two stars for an iconic culinary institution like The Cheesecake Factory. No doubt -- let's all take a moment to reflect on The Cheesecake Factory's contributions to our culinary history. Divine meals, extensive menus, cakes -- made of cheese. Give 'em an Olympic medal! Burp. But -- during my dining visit, bruh -- nah, vibes were off. Like, way off. Way, way off. First, the wait. You guys -- I came here at 2pm on a Saturday and waited for 45 minutes for a stupid lil' seat so that I could chow down. A midday wait-time like that is unfortunate + gross. The folks working the host stand seemed overwhelmed by all the overwhelm.  Finally sat down -- got a booth! Oh, yes! Darlene -- yes, yes! I was sat in a booth -- and booths are great. They're every earthing's preferred dining arrangement. But my elation did not last long, Rufus. Dudes + dudettes -- the server was slower than tortoise recovering from an invasive rotator cuff surgery. I sat in that booth waiting and sometimes grazing -- for, like, another 90 mins! That's cruel. (Cheesecake Fact. be cruel now.) My fries were cold! My food was average! My patience was low! My mood was grouchy. Oscar da Grouch. IDK -- eat here for the dope menu + options, obv, but dine at your own risk, Harriet. This place is cuckoo bananas. read more

Stopped here on a Saturday night and it was really busy. We said we would wait 20-30 minutes for a table but it was more like 45. Which is fine. Then the service was quick but they forgot my fries with my meal and then she forgot to bring them. I only got them when I was all done my sandwich. Our food was good and we always like all the options at any Cheesecake Factory. The person who I was with got a bowl and the amount of steak on the dish was very small. Normally the portions here are so large so I was surprised. Overall it was nice but not my best time at a Cheesecake Factory. read more

The Cheesecake Factory - Desserts Near Me - Burlington, Massachusetts

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Horrible!!!!! Waited an hour for my food when everyone else (9 people) got their food!! Said sorry multiple times and took it off the bill but still I NEED MY FOOD. read more

Amazing food, even better drinks. I definitely come here for anything but the cheesecakes but I always leave extra full! I recommend the fried mac and cheese, I could eat it for days! read more

The Cheesecake Factory - Desserts Near Me - Burlington, Massachusetts

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I got food poisoning here after my shrimp scampi dinner. I was not pleased. Our server was nice. Portions aren't as big as they used to be IMO read more

I've been to this Cheesecake Factory location in Burlington several times over the years. It's never quite a 5-star experience, so don't ask me why I keep coming back, haha, I guess I know what to expect at this point and the food is usually good. Came in for a quick bite with a friend and we ordered a few things to share: the fried zucchini, baked brie with truffle honey butter, crispy Brussels sprouts with parmesan, truffle honey & balsamic, parmesan truffle fries and the carne asada steak. The food was actually really good, no complaints there. It was my first time trying Brussels sprouts as I've never really liked them because they look like mini cabbages. The carne asada came with rice and corn. Very good. I love their whole wheat bread. I could go there and eat just that. Drinks were a miss this time. My friend ordered a Cosmo and didn't like it, she said it tasted like bottled juice. I got the passion fruit margarita, which was very strong, but not in a good way. The alcohol overpowered the flavor, so it wasn't really enjoyable. Service was hit or miss. It was busy, so our server seemed a bit flustered (understandably), but we didn't have any plates when our food came out and had to ask for them multiple times. We waited about 20 minutes to be seated, and the food took about 40 minutes to arrive after we ordered. Overall:, the food was solid, iffy service, and a little chaotic but that kind of sums up the Cheesecake Factory experience, doesn't it? read more

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Usually my experience with cheesecake factory is average to good, however this time was not great. We were there for a friends birthday party and our server was giving us some serious attitude asking for more bread. Now we were a party of 5 and one basket of bread isn't really enough for everyone. We also waited about 30 minutes for our entrees after we placed the orders which took 15 minutes for a server to acknowledge our table after we sat down. Total time 45 minutes before we had food other than bread and water/beverages. To be clear, the restaurant was not very busy even though it was dinner time, plenty of vacant tables around us. It was a weekday night. We were hungry and this restaurant is known for their bread. I didn't think it was unreasonable to ask for another basket or two. When the entrees came out, I felt that the pasta dish (Carbonara) that I got was overpriced and not very flavorful. It had also cooled off quite a bit, warm to lukewarm temperature. I usually get the fish and chips, but wanted to try something different this time around. Unfortunately with this experience from the server, time spent waiting, and quality of the food and pricing, I will most likely not return for a long while. read more

The Cheesecake Factory - Desserts Near Me - Burlington, Massachusetts

Great time celebrating a friend's birthday. Manager was super accommodating getting us a booth rather than the original table although it was a busy night. Food was good and my non-alcoholic drink was delicious. Our server was outstanding and remembered that I mentioned my friend was celebrating her birthday by bringing the carrot cake with happy birthday. A great night! read more

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Our waitress was great. She was kind, knowledgeable and patient. The coconut margarita was delicious, not too sweet and not too sour. It was my first time trying the steak Diane. I always get the Louisiana chicken pasta, which is always delicious but I told myself to try something new this time. I do regret that decision because the stake Diane was OK. The tiny steak pieces weren't what I expected and the meal lacked salt, which was an easy fix of course but it tasted fine otherwise... just wasn't anything to write home about. I do want to mention the meal also came out cold. Not freezing cold, but it was definitely sitting there for a while which was a bummer. read more

The Cheesecake Factory - Steak Diane and Coconut Margarita - Desserts Near Me - Burlington, Massachusetts

I have been coming to this location since I was little. Incredible environment even after years so I am not surprised how well it is still doing. Whenever I come here I have to get their chicken bellagio. The chicken is very well made every time. The noodles were a bit bland so I would recommend adding some seasoning. We had trouble figuring out what else to order so we went with the fish and chips because you could never go wrong with fish and chips. We decided to try something new and got the baja chicken tacos. We loved the flavor and would recommend it. We didn't get a cheesecake this time because we were too full. read more

The Cheesecake Factory - Chicken Bellagio, Fish & Chips, Baja Chicken Tacos - Desserts Near Me - Burlington, Massachusetts

The servers here are great!! Very attentive and super nice. I ordered the: -herb crusted salmon with mashed potatoes and asparagus: the salmon was perfectly cooked. Just an FYI if you're not into creamy tart sauces, it comes with a lemon sauce so order that on the side if that doesn't suit your palette -steak Diane and chicken Madeira: I wasn't the hugest fan of this dish since it was sweet and I was expecting savory. I did like how there was mozzarella cheese on top of the chicken though!! -tiramisu cheesecake: tasty! How can you go wrong with tiramisu? If you're looking for cheesecake recommendations I highly recommend the red velvet cheesecake. Thank me later! read more

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My wife and I went for lunch. Put are name in and waited patiently. Fifteen minute wait time While we waited three groups who put their names in after us were seated. Fifteen minute wait became forty five minutes No apologies given. no explanation. I guess this is how they treat customers now. Great way to lose a twenty-five year customer read more

It's been awhile since we have been here but we decided to stop in on a Saturday, the day after black Friday. We were told we would have a 30 minute wait and we decided to stay. About an hour later my husband went up and asked about our place in line. They had somehow skipped us. At that point, they gave us the next available seat. I was feeling pretty sick when we finally sat down as I hadn't eaten yet that day and it was now going on two in the afternoon. It was still crazy busy so it took a few minutes for our waiter to arrive and get our drink orders. He arrived a few minutes later with bread and took our orders. I was very thankful for the bread lol. I flagged him down and asked for more soon after. It was quite awhile before the food arrived, but it was all very yummy. I had the bee sting flat bread and my daughter had the cheese. Hubs had nachos. My daughter and I ordered peppermint cheesecake for dessert but food had finally kicked in so we took half home. We were there about 2 hours and a few minutes, which is linger than we had spent in Boston, but we did leave full and I will be back. read more

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I haven't been here in YEARS! But decided to take my nephew for a little after school treat. He said...dessert is too fast, let's get food too! So that's what we did! He ordered kids spaghetti and meatballs and DEVOURED it! I had the kids sliders, the perfect small portion and very yummy. For dessert I had the s'mores cheesecake and he had the MASSIVE chocolate cake! Our waitress was FANTASTIC. He said he liked her tone, which I thought was so sweet - she really acknowledged him and had patience with him ordering for himself. We had a great time and he said it was a 5 star dining experience. When he grows up he wants to be " a YouTuber, golfer, or work at the Cheesecake Factory." Sounds like a core memory to me! read more

3.5 stars! We came on a Monday night and not shockingly it was busy. We were seated right next to the kitchen which was very loud and at times our booth was slammed with what seemed to be containers of dirty dishes causing more noise and a startle. We ordered an oreo milkshake, friend zucchini, fried mac n cheese balls, orange chicken, tex mex eggs, and oreo extreme cheesecake (not pictured). The oreo milkshake was big and satisfying, but heavy and filling. The fried zucchini were cooked to perfection and nothing is better than the ranch on the side. The mac n cheese balls were delicious, especially with the vodka sauce. As for our main dishes, the orange chicken is exactly what you would expect from Cheesecake. It lacked authentic flavor and only a couple of bites were taken. The tex mex egg rolls were fresh and delicious, the avocado crema was a perfect pairing. Lastly, we got our cheesecake to go and it was packed with the oreo flavoring and really hit the spot. Our waitress Jessyca V. was absolutely amazing and such a sweetheart. As busy as she was, she was very attentive with all of her tables. She took excellent care of us. read more

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We ordered the Chicken Jalapeño Fritters, Fried Korean Chicken, Salmon, and the amazing Tiramisu Cheesecake. The ambience was vibrant, cheerful, and bustling. While the service was a bit slow--understandable since the place was full--we waited around 15 minutes for a table. Overall, it was a great experience, and I'd definitely like to visit again. read more

The Cheesecake Factory - Chicken jalapeño fritters - Desserts Near Me - Burlington, Massachusetts

Overpriced, slow service. I wouldn't recommend to come here and spend 150+ and almost 3 hours read more

The Cheesecake Factory - Carrot Cake not worth the cost - Desserts Near Me - Burlington, Massachusetts

We went to the Cheesecake Factory in Burlington tonight with our two young children and my brother in law. We had some issues with the timing of the food and drinks -- they took an overlong period of time to arrive. But honestly, that's not the issue. The manager stopped by our table as we were paying the check to see how everything went. I told him that we weren't happy with the timing, and he got very aggressive with us. He went over to the computer to check when the items were ordered, and when they came out, then came back to the table to argue the issue. We weren't interested in arguing and just wanted to leave at this point -- but he kept going. He hovered over the table telling my brother in law that "he needed some manners". I asked him to please leave us alone, the children were getting freaked out, but he wouldn't go. He had some strange obsession with proving his point that the food and drinks did not arrive late. Again, that's not the point; if they consider the timing to be normal for them, that's fine, we just don't have to go back. The point was his aggressive, rude and defensive attitude. Will definitely never return to this location -- and will double check reviews before ever visiting another. read more

I would give them a 3.5 for this review and I love me some Cheesecake Factory. We had the Thai chicken wraps (delicious like always), the fried cheese (1st time, will get again) , I had the chicken piccata for my meal another hit, my daughter had the salmon, corn and mashed for her meal and she loved it also. NOW: This is my 2 time trying to get the sampler platter (1st time March 24, 2023 & April 19, 2025) of the rolls, and needless to say I won't try it again. First time was at Cambridge Side Galleria, now this time was in the Newbury area. I am posting pics from then and now read more

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The service that my friend and I had a couple days ago was incredible. Our server, Skarlyn (I'm not sure if I misspelled his name), was very attentive and pleasant the whole time. He recommended dishes and cheesecakes to us, and refilled our waters and drinks without us having to ask for them. As a server myself, I notice when service is terrible or fantastic, and he really went above and beyond for us and all of the other tables he was taking at the time. The food was excellent, as usual. I ordered the fettuccine alfredo with shrimp and my friend had the four cheese pasta with chicken. Both were amazing. The server recommended the salted caramel cheesecake and that was also delicious. I'd definitely go back to this location if in the area! read more

I always loved Cheesecake Factory. It's been a long time since I been here but I was kind of disappointed with the service. We requested a table for 3 adults and 2 kids and they squeezed us in for a table of 4 ... Once we got sat and had our drink orders taken it took them 20 minutes to come back to take our food order. At that point there was no bread no drinks. We ordered our food. Waited another 10 minutes to find out drinks and bread on a tray behind us. There was no server bringing that over to us and we watched it sat there for another 5 minutes. Then finally the server brought it over to us. The bread was already cold. It took a very long time for the food to arrive and we had to ask random servers passing by to take the empty plates because there was absolutely no room. Food was good when it came out but the service was just not good. read more

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I went to the Natick with friends for my birthday. I ordered the salmon bowl and so disappointed with the small portion and the salmon was very small . Not going back a very disappointed birthday dinner . read more

I took my grand here to celebrate her 9th birthday. The lighting was much too dim; I had trouble reading the small print in the menu. R ordered the spaghetti and meatball off the kids menu and a strawberry lemonade (she had a refill); I ordered coffee (not fresh, stayed muddy with the addition of cream) and fish and chips. R enjoyed her meal; I did not. The fish consistently fell out of the coating and was totally bland. The fries were placed under the fishy so they were somewhat soggy. And what I took to be coleslaw was absolutely tasteless. R ordered a slice of fudge cake most of which she had to take home. The bill came to $62.49 plus tip. I won't return. read more

I love the Cheesecake Factory, and this is a really good location! It's conveniently located inside of the Burlington Mall, and there's ton of options. Great option for dining if you're not feeling the food court. I love their egg roll sampler, and Mac & cheese burger. So delicious, I will definitely be back! read more

Stopped in for some lunch before starting to shop around the mall. I will say the hallway to walk to the front did have a little bit of as stinky sticky smell. Like a chuck e cheese or McDonald's playground. It was definitely already bumping and helped with it being a nice day outside so both indoors and outdoor patio was full. Since I was by myself I chose to sit in the bar area. I got Joe as a server and he was so nice, so attentive, tried to do things for me like check on if they had seltzers even though they weren't on menu or write that I wanted light cheese on my flatbread (even though the kitchen did not follow note) My downside about it was how much they charged for a bullet rye, I usually just get it neat and at most places is a little cheaper than cocktails however here it was as much as a cocktail!! And with no frills. So I wouldn't order that again there and would think the prices would be a little more fair since they're such a big company. I would definitely come back because of the service from Joe! read more

Food is great! Service was speedy. The atmosphere is always eye catching. Will keep going back for more always!

I met a business acquaintance for dinner. Have eaten at Cheesecake Factory restaurants in Massachusetts and other states for many years. I viewed the menu and as before a large selection , but I am not a fan of large menus . Restaurants with quality dishes focus on what chef does best vs. many options. Some of my prior favorites dishes were gone. The Hungarian goulash I think was called was my favorite and gone. Appetizers were same old ones get cheap type non descriptive type things like egg rolls , nothing unique. Rest of menu all run of mill pasta dishes, way over priced meat or steak dishes... again I'll order a 48 dollar fillet steak at a steakhouse not here. Other items, burgers, tacos, sandwiches... tin of mill stuff. Salads looked ok, but again ... are they known for good salads? Anyway... ordered the honey truffle chicken dish which came with asparagus, mashed potatoes. Was 27.00. As anticipated... run of mill nothing special dish Minimal chicken size pieces heavy breaded honey taste wax I guess ok... I tasted no truffle flavors . Few dinky pieces asparagus not grilled, salted, seasoned... huge lump of nasty mashed potatoes with no flavor, butter, tarragon...dish wax a 13.95 dish at 99 restaurants, Applebees and chef skills of a high school kid starting out cooking grill at Chilis... Nice interior restaurant, seating , feel of a quality dining experience with lousy food. Nothing now attracts me here but the cheesecake deserts. Next time, a Quality Frank Peppes pizza next door a better dinner and then a desert visit here for a cocktail and cheesecake . I see they are still offering inflation pricing, reduced food distinctions to low end . Concept needs adjustment. I saw rewards program offering and read about... looks like no real benefits unless you order delivery with door dash ?? Doesn't offer points for dollars spent at restaurants, points, no benefits for at home products, no anything but a free cheesecake on your birthday... ohh with a purchase tho? Another half baked program here... ohh well I'll buy their Cheesecake at Costco and BJs I guess. Manager responded and not sure they read review... We didn't order egg roll sampler. We did not enjoy the truffle chicken, lump of mashed potatoes as stated in review. We didn't order Cheesecake just visit. We won't be returning. read more

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We came to the cheesecake factory from Concord, New Hampshire for our favorites! We enjoyed the Buffalo blast, the New England clam chowder and Parmesan crusted chicken. Everything was delicious. In previous reviews, I read several negative reviews about the service. That was not the case for us! We had incredible service from Joe P. He has kind, helpful, knowledgeable and friendly. He personified professionalism and warmth. He made my husband and I feel right at home. Heading to the cheesecake factory in Burlington, Massachusetts? Ask for Joe P.!! read more

The inside was clean and awesomely decorated as all Cheesecake Factory's are. The bistro burger was cooked great and truly excellent, the avocado tacos were unique and good as well. The service was good. read more

The Cheesecake Factory - Avocado Tacos Bistro Burger* ** - Desserts Near Me - Burlington, Massachusetts

Just like most chains the dining experience here is always a mixed one. Some days service is good, some not so much. Have been dining here the last 15 years and have tried a lot of dishes over the years. We noticed that they recently changed their menu but unfortunately none of our family favorites made it to the new menu :( The sweet corn tamales were my all time go to and they removed them!!! :( Avocado egg rolls used to be good and taste wise they still are, but lately they always come out soggy. read more

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Today is a Saturday and a holiday so you can imagine how PACKED it is. We were expecting a 1 hour to an hour and a half wait at least, however, the wait time for a duo like us was only 15-20 minutes! We were shocked. We ordered Street corn to start, and four cheese pasta and fettuccine chicken Alfredo for our entree. The street corn was absolutely addicting with its flavorful mix of cheese, spice, and sweetness of corn. I can only imagine what the real elote tastes like. The four cheese pasta came with a dollop of mozzarella cheese and it was so easy to mix and so creamy afterwards. The fettuccine was also very creamy. I prefer my pasta soft so the Al dente wasn't really for me. I'm just sad that they took my favorite pastas off the menu. I really missed the flavors of the neopolatana and Cacio e Pepe pasta. Usually Cheesecake Factory never disappoints. read more

The Cheesecake Factory - Fettuccini Alfredo - Desserts Near Me - Burlington, Massachusetts

Came here with a friend because we were suddenly craving cheesecake factory bread. We ordered the crispy brussels sprouts, and I got the tuscan chicken (skinnylicious). The brussels sprouts were good, and was crispy enough. The tuscan chicken was decent, chicken was a little dry and it mainly is a lot of chicken and vegetables. Good choice if you want more protein in your diet. Service was decent. Their EXPANSIVE menu is sometimes intimidating and food is hit or miss. The inside is and has been outdated for awhile now. read more

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Food was okay. Getting a reservation was a bad and officious process. But when we got there our reservation had not been recorded. We didn't need it because of light attendance. read more

In a word ... Disappointing! We were at the Burlington Mall for another reason and decided to catch dinner at the Cheesecake Factory. In the past, we have always enjoyed the large menu variety and the food but our experience was far different than how we remembered. Our server was excellent. Very attentive, pleasant and engaging. We both ordered chicken plates. Chicken Piccata & the Crusted Chicken Romano. The Chicken Piccata was terrible. Shared it with my wife who agreed it was not good and nearly half of the plate was left behind. The Chicken Romano was equally as disappointing but at least it was edible. I ordered a dinner salad that never arrived; but thankfully didn't appear on the bill either. Atmosphere was ok, its normally very loud but we knew that going in. read more

Guys. This is gonna sound weird, but before this week, I had never eaten a meal at the Cheesecake Factory before. I'm a 44 year old woman... how is that possible? Anyway, I'm not the biggest fan of chains in general, but sometimes it's fun to go to one, you know? And I really wanted to try the food. Yeah, I know it's riddled with calories and it's basic. But hey... I felt like I deserved it! Anyway, the chicken Madeira dish blew my mind. It was so damn tasty. The mashed potatoes had skins in them (so good!), the asparagus was crisp and cooked perfectly- not at all "woody" like bad asparagus can be. The chicken was tender, smothered in cheese and mushrooms, and to even attempt to describe the sauce is making my mouth water, dude. So I gotta stop. The dish was huge, so I had leftovers, which meant I got to eat this delightful dish again. SCORE. My husband let me try a bite of his French dip cheeseburger, which was also tasty. He loved it. He, too, had leftovers. Portion sizes were certainly decent! Waitstaff were attentive and friendly. Not a single thing for me to say that would remove a star, so I gotta give it 5! read more

The Cheesecake Factory - Chicken Madeira - Desserts Near Me - Burlington, Massachusetts

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Wanted to give a 5 star review mainly to negate Jay M's very long boring entitled 2 star review. He went knowing he already did not like it there. He just wanted to vent. Hope he feels better, and I had a good laugh reading it. Food was great. Service fantastic as always. Prices are on par or less than similar places. Always enjoy it there and will return soon. read more

We went there yesterday after a doctors appointment. I had a California omelette and it was perfectly prepared. The entire staff was lovely and professional. The place looked fresher than the last time I was there and the ambiance was fun and cozy. read more

Came in at 2pm on a weekend with no reservation and got seated in 20 minutes which was awesome. The brown bread is always just amazing. The eggroll sampler was also pretty good. The chicken dish with capers was fresh and light. The plain cheesecake with raspberry sauce is ALWAYS my go to. It was big and glorious as always inside. read more

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My coworkers and I got lunch catered from here. I decided on getting their Spicy Chicken Chipotle Pasta with shrimp added per my friend's recommendation as opposed to my go-to jambalaya. Although the pasta was way too al dente, I did enjoy the spice and flavor of the chipotle sauce itself. Chicken was a little rubbery but I did like the shrimp texture. Overall, typical experience as with most of these chain restaurants. read more

The Cheesecake Factory - Spicy Chicken Chipotle Pasta with shrimp added - Desserts Near Me - Burlington, Massachusetts