Went in for the first time this afternoon. very friendly and helpful staff. I will return.read more

When I lived in the neighborhood I used to love to come to this location, everyone always seemed…read moreknowledgeable and helpful. Well not this time, I arrived on 7/13 at around 12:30. Store was totally empty and I one customer service person was standing outside. Not a big deal figured she was just on break, so I go inside with her asking about their vape selection as I suffer from severe anxiety and was hoping to get something to help, her very first suggestion was to go to dispensary 33 down the street to get THC marijuana products. I tried to explain that I don't handle marijuana well but was looking for suggestions for helping with anxiety for which she had not a single one, I try to ask about delta 8 which is new to me and the difference between that and other CBD products for which she didn't have an answer. I ended up picking a few items on my own without any guidance from the customer service person and left. Spent $120 on items that I hope may help but who knows. I doubt I'll go back again anytime soon especially when you have other stores with very knowledgeable staff. Really disappointed to see how the store declined

Discovered this place a few weeks ago & grabbed my usual bottle of vape juice. All was fine until…read moremy second visit. The packaging looked eerily similar, but was in a box. I didn't think much of it as this brand has changed their packaging previously. (They went from glass bottles to plastic.) Sadly, upon opening this when I got home, I realize not only was it the WRONG brand, the bottle is HALF the size. I was given the wrong juice altogether, with Sapphire Nic to be added... when it clearly states on the packaging that the juice ALREADY contains nicotine. I was also charged more for this. I guess I should stick to ordering from online vendors. [EDIT] I just bumped up my review upon a third visit this evening. Thankfully they're open late! Going back, I wasn't expecting much. However, upon speaking to someone else & explaining the situation, I was at least allowed to exchange the previous purchase. (Most shops I've gone to do not allow refunds or exchanges.) I left a happier camper than when I first walked in & that's all I could've asked for.

Open late. Selection huge and always in stock. Pricier than most but still worth the commmuteread more

I always come here for my cigarettes, and the service never disappoints. The shop is clean,…read morewell-stocked, and the prices are fair compared to other spots in the area. They've got a wide selection of vapes and accessories too, but I mainly stick to cigarettes and they always have my brand in stock, which is a huge plus. The staff is friendly, quick to help, and they don't try to upsell you on things you don't need. It feels like a neighborhood spot where they actually remember regulars. Parking is easy, and the checkout is fast--exactly what I want when I'm just stopping in. If you're looking for a reliable shop for smokes or vape supplies, this is the place.

Love this store ! Not only are the staff amazing but so are there prices and my cigars are always…read moregood ! Never dry ! They offer alot of wide selections !

This place has everything from budget friendly options to high-end stuff to build out your dream…read moresmoke kit. The staff are friendly and it's well laid out.

Is everyone afraid to write here or something? Tell me you've never rolled a fag?…read more The selection of rolling papers here is amazing and they're ok key with pricing compared to the other stores that cost 2x more. They must have 20 types of Rizzlas...And they have the prettiest glass to But I prefer smoking my tobacco from the greek in paper rather than a pipe. They've got some hooka's that I'm going to price shop compared to some neighborhood ethnic stores(andersonville, devon ave) and after the Yelp Hookah dinner - maybe we'll all go shop together!

One of the few knowledgeable, tobacco shops in the area. Go to Lou's it's the place to choose..read more

CBD cartridge was defective. Exchanged it. New cartridge works but doesn't taste the same as last…read moretime. Started to cloud and leave residue on side. Floaty stuff in the cartridge and tastes nothing like the last cartridge of the same flavor. I don't trust them anymore but historically they have been good. Their supplier is either scamming or they selling returned cartridges snd customers are scamming them. Mario Carts in packages with a different brand name. They are selling fakes here clear as day. Get your CQ in order

Love coming here…read more Amazing customer service Clean store Welcoming and exciting to visit nirvana Fabian and Mike knowledgeable on the product Also I wish i remember everyone name but great job and keep up the good work I value everyone help and friendship

Their products are always dry, old and weak. The place is very expensive too. The employees are…read moreextremely creepy and rude.

No working phone number. Their posted phone number is not in service. I am trying to save time by…read morecalling to inquire if they carry the replacement pods for my vape.