Time for another round of the Good, the Bad, and the Ugly!!!
The Good: The price of a room, off season, was very reasonable. The staff at the front desk was an absolute delight (especially the young lady with the pink and purple hair.) Very helpful, and informative, and great to sit and chat with! The Hotel grounds are lovely, and it's a short walk to downtown, so the location is great.
The Bad: The room was pretty sub-par. The carpet was worn through. While the bathroom looked fairly fancy, it was not very functional (no counter space to put our "stuff", a weird shower setup) The room has vents for central air, but the hotel doesn't have it? It was unseasonably warm when we arrived, and someone had left the heat on (including the heated towel rack) so the room was blazing hot. We turned off the heat sources, and opened the tiny little window, which looked out onto a busy street and train tracks. The front desk provided us with 2 barely usable fans (both broken, but still technically working. One was held together with packing tape) The window has no screen, so bugs and such can fly in at will. Eventually, we got used to sleeping with an open window, and we acclimated to the traffic noise. I'll be honest, the night we arrived, the GF and I nearly checked out. If it hadn't been races weekend, and that all the other hotels were booked and/or expensive, we probably would have called it.
The Ugly: DO NOT order food from the restaurant. Just don't. Drinks, sure, but don't order food. For the entire 2 weeks we were in England, we were shocked at how great the food was. Every restaurant we ate at was great! We wondered where the "English food is terrible" stereotype came from... And now we know.
We needed some late night food, and we had no energy to hike back to town. A simple order of sandwiches. How bad can you mess up a sandwich? The Roast beef was dry, overcooked, cut way too thick. It was like eating boiled shoe leather on mushy white bread. An insult to cooking. I wouldn't have fed that sandwich to my dog. If Gordon Ramsey had seen it, someone was getting called a Donkey...
OK, time for the overall wrapup. Once the temperature in the room was stabilized, it was OK. The staff was 5 star, all the way. The food was awful. My impression of the Churchill is that it's a 3 star Hotel that REALLY wants to be a 5 star hotel... It's not quite there yet. I really want to split the difference, and give them 4, but I just can't. read more