Subpar customer service. I put a deposit down for a key fob to be made and was not called to tell…read moreme the key was at the business. When I did arrive, a guy tried to make program the key but couldn't so I was left with an option to order a new key fob and wait a week or more or choose a key with less buttons. I chose the key fob with less buttons only because I wanted to be done with this process, I was already there over an hour! Left with a programmed key but now I have a left back window scratch that goes from the top of the window to the middle, my lights were left on inside and for some reason my pen was unscrewed??! I'm happy to at least have a key fob, although it's not what I ordered and the experience was not welcoming. I should have trusted my gut about this place.

Came in to get my car key fixed. Customer Service was very kind and efficient. They explained to me…read morethe process and had my key ready really quick.

J&B Lock was excellent to work with from start to finish…read more He answered my call directly (no call center), which was a great first impression, and was able to come out the same day/next day. Communication was straightforward and easy. The work itself went above and beyond what I expected. I initially thought I had four locks to change, but he ended up handling all six. He also proactively offered to replace the deadbolt, including adjusting the strike plate, doing the necessary chiseling, and aligning the door so the bolt closed cleanly. He made sure everything was keyed consistently, fixed alignment issues with the door and hardware, and even addressed a turn knob that wasn't seating properly -- all without hesitation. Overall, he was efficient, detail-oriented, and clearly takes pride in doing the job right. Very easy to work with. I would definitely recommend J&B Lock.

I write this review to showcase the man behind this business. John Stewart…read more Two weeks ago, I was asked to go to my good friends house to check on her. I got to the home and had no way of getting in as the key that was to be used for Emergency was not where it was suppose to be. The officers said they could not go into the house even though I was requesting a welfare check. Soon after the officer left, I called a family member of my friend and she did not have the right key to get in. I quickly did a google search for a locksmith in the area. Fortunately, I got John. John was able to open the door and we found my good friend decease. Naturally, I was upset and so was the relative. After calming down, I went out to pay the locksmith for his service. This man gave me a hug and said he was so sorry for my loss and said he would not accept payment under these circumstances. He called the police and everyone else that needed to be called. I can not say enough about this man as he showed compassion and concern. I want every person to use this man as he didn't have to do what he did and I am forever grateful to him. So if you need a person who cares about what he does, call him. He is caring and good at his job. I want to give him 10 stars but it won't allow. Thank you John for supporting me at the worst time in my life. Thank you , thank you for all you do...

The technician was polite and knowledgeable, but this company warranty are not covered in full.read more

I needed to replace a lost key fob. So happy I found Wilson Lockworks on Yelp. I emailed Kevin…read moreand got a quick quote and then we set an appointment. He came to my house right on schedule and programmed a new fob and cut the valet key within a half hour. Very reasonable price that was significantly lower than the dealership. Highly recommended!

Brian was able to schedule a next day appointment and called when he was on his way. He was able to…read moreprogram two new key fobs and cut the key blades for my 2014 Chrysler Town & Country in about 50 minutes in my driveway. The final total was within the range he quoted over the phone and very reasonable. Brian was very patient while I checked to make sure the keys worked in the door lock, the buttons worked properly and the fobs started the car. My only oversight on my part was noticing that these fobs do not include buttons for the side doors, but that's not a big deal. This job would have cost much more in terms of time and money at a dealership. Payment over Zelle was quick and easy. Very happy with my experience!

Better than expected. They programmed the new FOB for my Chrysler Town & Country and it worked…read moreperfectly. The cost was much, much lower than the dealership would've charged.

Ryan was great to work with and provided complete follow-thru. I actually first used him at our…read morefamily house in Riverview in the Spring 2023, and then this month for a family house in Southgate. Very responsive, professional, friendly, and does work the right way. We even had a little glitch related to the hardware I provided for installation, and he did want he had to do to complete the job properly. I would use him again when needed, and I would recommend him to all my friends and family.

Whata joke!! Save your time this guy can't even bother to return a call!!…read moreInconsiderate unprofessional I would even say a liar because he never returned my call after he said he would!

Easy to make the appointment and the tech was very friendly…read more Smooth experience all around.

I read reviews for Big D after they were recommended to me…read more I spent over 20 minutes on phone with yhem giving information on lock type, key numbers etc. A time was st for 19am next day. Next dat at 11:10, I called to see if yhete was an issue because no one showed up. After the person answering the phone checked the work , he said I was not on it. Needless to say I did not reschedule!! Sorry, appt set for 10am *there was an issue *checked the work board

Responded fast. Was at my location in under 15 minutes. Had the problem solved within 5 more of…read morethat. Very good service.

I needed my house rekeyed after moving in and my daytime availability is spotty. The owner has…read moregreat hours and availability and was able to get it done on pretty short notice late in the evening. Good price, fast, and professional. Would definitely call him again.