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    The Clock Specialist

    4.5 (129 reviews)
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    Updated 2 months ago

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    4.5
    (167 reviews)
    Jewelry
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    Thank you for fixing the clock I gifted for my sister for her new house! Bought it not working, now it's working and it's beautiful. Thank you for all the knowledge on this grandfather clock!

    Ring, how it came in (left) versus how I picked it up (right)

    10/10 experience, he went above and beyond to make sure I had an excellent experience and I truly cannot commend the character of the shop more.

    Watch

    Replaced the leather band of my favorite watch and it looks like new again. Great price and service.

    Cihan Y.

    Normally i don't write reviews at all but they literally push my limit. They don't know what they are doing. I took my clock them because it was making a noise and they said they fixed it after A MONTH and I took it home and actually it wasn't fixed at all. It was making the same noise maybe they just put some wd-40 or lube. So i took it back and they said they were gonna take care of it but its been over A MONTH and still nothing. I called them how long is gonna take and response was it is gonna be ready when it is ready. They didn't even say sorry. They don't even give me an eta. Long story short i got my clock back and they lost the mechanism . My clock was actually working and now i dont even have the mechanism. They are super unprofessional and unorganized. Literally messed up my clock instead of fixing it. Don't waste your time and money. Beware!!!!!

    Clock
    Christine M.

    Clock no longer goes for a full 24 hours, before needing to reset chains. New chains not properly installed in correct positions. Sometimes it will not work properly at noon, does on partial dongs.

    Store with some great vintage wall and grandfather clocks

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    8 days ago

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    Greg A.

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    17 days ago

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    Greg A.

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    16 days ago

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    Greg A.

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    3 months ago

    Overpriced. I came in to have 4 links removed from a 19 dollar watch. Charged me $33!!!

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    Greg A.

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    2 months ago

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    3 months ago

    Very quick and professional service for my watch replacement at a reasonable price. Highly recommend.

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    Greg A.

    Thank you Derek, we appreciate your business!

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    4 years ago

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    Greg A.

    Thank you Brendan, it was a pleasure to help you guys with your clock!

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    Greg A.

    Thank you Tim, glad you guys got to enjoy the clock during Christmas!

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    3 years ago

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    5 years ago

    Needed new Watch batteries for a few of my nice watches. Quick and reasonable cost. Found my new neighbors battery spot for Burbank!

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    4 years ago

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    Greg A.

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    Page 1 of 4

    Ask the Community - The Clock Specialist

    Hi, can you identify this antique wall clock? thanks a lot. just copy and paste the link below to address bar.…

    Yes. This is a German-made mini Vienna-style Junghans brand 100-year-old 8-day wind-up clock. It… Read more

    Don’t See Your Question? Ask Away!

    Review Highlights - The Clock Specialist

    Greg, the owner, is very knowledgeable about clocks and was able to identify the age and manufacturer of mine.

    Mentioned in 45 reviews

    Read more highlights

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    Kind straightfonward, honest. great service and selection. Friendly. Will recommend to anyone…read moreinterested for sales or services. They even allowed me to use the Wi-Fi.

    This is why you can't trust reviews. My grandfather had a Sessions mantle clock that he probably…read morehad since the 1930s. He passed away in 1970. Flash forward to Thanksgiving 2024. My cousin had given this clock to my sister, and my sister knowing my interest in genealogy, gave the clock to me. It wasn't running right (some movement, but it would stop, also it chimed endlessly. I took it to a local jewelry store, where they had it for about six months before telling me they could not repair it. I realized I needed a special kind of clock repairman, so I did an internet search and found Hopkins Jewelers, in Burbank. This was early May, 2025. They had excellent reviews. I liked the shop. Very old school. Clocks lining the walls. Clocks to be repaired all over the floor. Sure, chaotic but definitely looked like a shop that could handle a nearly century old mantle clock. The owner said give him three months. At three months I called and he said he had looked at it but still trouble shooting. Here's the thing, having the clock, my grandfather's clock, was the important thing. Having it work like "clockwork" would be a bonus but not if I risked this place going out of business. So after another three months I decided to go in and if he hadn't fixed it I would thank him for his time, pay him for whatever analysis he had done, and retrieve my clock. Well bottom line, he basically did not want to return it to me. He didn't actually refuse but he kept tinkering with it for probably two hours, telling me it was maybe this thing wrong, or that thing wrong, but to leave it with him and he would continue working it. I agreed to this (big mistake). So after 11 months of him holding my clock I went back to the shop where he tells me it's fixed. We had put in an original stipulation that he would do a maximum of $500 work into it, but he plugged it in, showed me the second hand was keeping time, charged me the $500 and away I went. I plugged it in at home and for the next ~2 hours it worked, then the hands stopped moving (except the second hand, figures). I called him up and basically he is asking all these questions, so I responded why didn't he check it before telling me it was fixed and charging me $500. Basically he wants me to return the clock and let him work on it again. I am not going to do that, I have my clock back and I am going to write this review so that you don't get ripped off like I did.

    Burbank Jewelry Outlet

    Burbank Jewelry Outlet

    4.9
    (247 reviews)
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    I reached out on Yelp to ask for a quote to set a pair of loose diamond round earrings in 14k white…read moregold. I was quoted $300 for 1.5 carat total weight. Please keep in mind, at the time of the quote, gold was valued at $5100 per ounce and when I visited, it dropped to $4600 per ounce. I came in, and was told it would be $400-$450 because my total carat weight was in actuality 1.58. I let them know about the estimate I received, to which she angrily said, this is why I hate it when they do online quotes, because people don't know what sizes they have. And then she also got upset because she doesn't know who gave me the quote because of the way Yelp profiles are set up. My mistake for the sizing, but it's not even a full 1/10th of a carat weight. An extra $100 for 0.08. I would understand an increase relative to the weight, had it been 2 total carat weight, that's completely reasonable at half a carat per $100. She said it costs $200 to source the settings, and it doesn't include the labor to polish and clean the item. She started stuttering when she was trying to justify the pricing, so I knew she was lying. A quick google search tells you differently, and they have access to warehouse pricing, so let's be real, she chose to arbitrarily charge more because she felt like it. I left and went with another local jeweler, where they gave me the exact same setting for $300. Don't take what they tell you at face value, do your own research, and make sure you don't get swindled by this business trying to take advantage because they think you don't know any better.

    Burbank Jewelry outlet is efficient, honest, and dedicated to a great customer experience. I first…read morebegan coming to them with minor repairs and now I come to them with my every need. Just like any curious jewelry enthusiast, I explore jewelers and designers, yet none stand out as greatly as Burbank Jewelry Outlet. Prices are fair, design work is impeccable. What I also appreciate is that they will tell you when something is unrealistic. Not every wish is recommended by a professional of their craft and I respect them for that and always being informative. HIGHLY RECOMMEND!

    The Clock Specialist - watches - Updated July 2026

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