HSBC does all the normal things a bank does, but what really struck me when I last went in was…read moretheir poor customer service. If I go in the Halifax and there's a long queue, someone usually comes over and asks me if they can help or shows me a machine I can use. Not so in HSBC. There's always a queue when I go in, and it's very slow-moving. Note: this is for the customer service desk, so if you want to see a advisor. If you want a quick deposit or withdrawal, it's not so bad. I went to open a society account, so we needed to see an advisor as a group. We were told quite impatiently to sit down in the corner and fill out some forms, as if were were wasting their time. They didn't provide pens or any explanation, but we filled them out and waited. And waited, and waited. We were there for over 30 minutes and saw everyone who'd been in the queue behind us go in. Eventually we joined the queue again to ask what had happened and again they looked at us as if we were really causing them an inconvenience. The advisor was much nicer when we did actually speak to him, but the customer service was appalling before that, and it's those people who create the main impression.

Does what you'd expect an HSBC bank to do. I prefer not to go into the bank these days, but if you…read moreneed to the staff at this branch are helpful and friendly, and dont make you feel too small.

I've never found HSBC very friendly and although this branch isn't too bad, it's still not as…read morewelcoming as some other banks. Still, what you really need with banks is safe money, and HSBC has never given anyone I know any worries. In the current financial climate, who knows, but they often have some good savings accounts and they're quicker with paperwork than some other banks I've attempted to open accounts with.

I joined this bank in 2001 in Manchester and they are one of the best banks. The High Wycombe…read morebranch is very well staffed by intelligent, polite and helpful staff. Always smartly dressed in their uniforms the customer services they offer, in my opinion, is one of the best. The bank is brilliant and you walk in to a very clean surroundings. Looks business-like too.

Abbey is one of those standard banks that does everything okay, but doesn't really stand out, to me…read moreat least. It was taken over by Santander recently, so will probably be stronger than it would have been in the current financial market. But hey, you probably know all that already. In terms of practicalities, there are a couple of other Abbey stores in Oxford, and they're all over the country, so it's a useful bank to use. The staff in this branch are usually very friendly and helpful and they are happy to offer advice without you committing to anything. The branch is quite small, but I've never had to queue very long, and it feels cosier than some of the banks in the centre of town.

Brilliant customer service from Kev. Very professional…read morecaring and competent. We were delighted with the service at the High Wycombe branch. .

The HSBC High Wycombe is in a good central location right on the high street. It has recently been…read morerefurbished and whilst it's a bit bright for me it does look new and clean. There are ample cash and paying-in machines but in comparison very few cashier desks so be prepared to wait for a while if you need to speak to a human.

While the staff are helpful and friendly I always feel that it is a bit colder than my local Didcot…read morebranch. It could be because they are always seemingly busy when I go in so are probably a bit harried but they are still friendly and helpful. Usefully, there is a bank machine both inside and out so if you don't want to withdraw money in the full view of everyone outside, you can go inside for the relative privacy there.

I bank with both Abbey and Barclays, and I much prefer the Abingdon branch of Abbey to Barclays…read more It is in a very handy location in the precinct, and always seems quiet and tranquil. There are hardly ever any people waiting to be served, and there are always advisors available to speak to if you need advice. There are 2 cash machines, one inside and one outside.

I popped in here to sort out a problem with opening a bank account and they were really helpful. I…read morewas seen within a couple of minutes and instead of being sent to wait in another queue or to some back room, the person at the service desk dealt with me directly while the people behind were seen by someone else. They looked up my details on the computer and seemed really keen to help, despite it not being the branch that had caused the problem. Even when they did not know an exact answer, they gave me an approximation and were very clear. A refreshing change from the vague politician-style answers you often get when they're not sure what to say. It only gets 4 stars because the building society itself was really slow in setting up a bank account, so my money was in limbo for months.

I like them a lot. They're very straightforward…read more On a couple of occasions they've pointed something out that meant they owed me some money. I would never have noticed if they hadn't brought it up. I doubt they're perfect, but they stand out from the crowd.

There are two branches of Lloyds TSB in Abingdon - the one in Stert Street is a small satellite…read morebranch with limited opening hours - it closes at 2 pm and after that you have to go to the main branch in Ock Street. Given the choice, this is the branch I visit - it's quieter and you rarely have to queue. The staff are friendly and efficient and you can do all of your everyday banking here. There's even a cash point inside, so you don't have to visit the counter if all you want is cash. If you need an appointment with one of the special advisors - business banking, mortgages, opening new accounts etc,. - then you have to go to the main branch, but if you're in and around Abingdon and just want to pop in quickly then this one is ideal.