I have now visited this place on 2 occasions and both times have taken friends. I ordered deserts with our hot beverages... Carrot Cake, Red Velvet Cake and the Apple & Blueberry Pie. Each time I've ordered a desert here for my guests and shop assistants have suggested to heat it up in the microwave...
Honestly... who heats up Carrot Cake or Red Velvet Cake when they both contain cream cheese?
My carrot carrot cake was so dry that when I stuck my fork into it (needing some force) the Cake just broke-up into pieces like a brick being hit with a sledge hammer. I discretely returned this to the counter and politely expressed my disappointment. I expected an apology and immediate refund but instead they were insisting to freshen it up in the microwave. I advised them that they cannot sell food like this to a customer without risking a liability case and I would like my money refunded... A request they painfully met.
I then returned to this same cafe on Friday 7th April 2017 with a friend. I ordered 2 teas which came in mini teapots that looked filthy. Definitely in need of a good wash. I also ordered a slice of the Apple & Blueberry Pie and a slice of the Red Velvet Cake with Cream Cheese... once again I was asked the question, "would you like them heated up?"... I said in a stunned manner, "No!!"
The waiter then brought the deserts to our table and I watched in embarrassment as my friend was trying to gracefully insert her fork into the Red Velvet Cake. I couldn't help noticing the cream cheese filling running out of the cake as if it had been melted so I asked if she would mind if I tried her Cake... I had to insert my fork with force only to watch this Cake also crumble like a brick. I tasted this cake and it was crunchy.
I then decided to try my Apple & Blueberry Pie... once again I was finding it extremely difficult to insert my fork into this cake. I finally managed to break off a piece of this cake and tasted it. The filling was like a very tough jube (chewy jelly candy)... inedible!!!
I apologised to my friend and once again returned these discretely to the counter while trying not to draw the attention of other customers. I politely made my complaint and highlighted the fact this is now the 2nd time this has occurred in their cafe with 3 different cakes. I expressed to the waitress that I knew that this was not her fault but the owner needed to hear the customers complaint as they cannot keep serving food like this to the customer. This time I received an apology & refund for the deserts.
I thought against doing this review for several hours but reflected on the fact that the owner had not taken my complaint seriously the first time this happened.... I've since visited the toilet on numerous occasions overnight with the runs so hopefully this review will make the owner change the way they run this business..
Tip: There are plenty other cafes in Mascot... I recommend you try them unless you like sitting on the toilet for hours read more