I would first of all like to say that the people that work in this establishment are just awfully rude!! On site they have people waiting around with no host to greet them or to take the orders staffing issue clearly.
But when they did get round to showing thier face the staff did not seem to take a liking to my female friend and only spoke to me in a provocative manner, whilst taking the order. Both inappropriate and rude!
On a separate occasion I have tried to order food over the phone for a corporate group of twenty, to collect. No inconvenience there, right?
The rude man started taking my order, then just left the phone off the hook, whilst laughing in the background.
Who does this? I tried to call back and the call thinking the line was bad and he cancelled the call twice. Why answer at all if you don't have any tact or customer service ac cumin to deal with calls in a professional way?
If a customer calls your place of work you should treat them with the same manners and respect you would if they where on the premises.
I don't think the food is bad, but it is not the best, and the disrespectful, lack of manners and grace from the staff is not what you would expect from customer service. My work colleagues where very disappointed as i had promised traditional Jamaican food for our lunches. I will not be spending any more money with an establishment with such rudeness.
No amount of lunchtime specials are going to compensate for your trash attitude and unprofessional conduct. read more