I am not one to write reviews as I understand they are often negatively skewed and can be the result of a freak occurrence, but my experience at this venue is one that I leave to simply warn other prospective cliental.
I would not wish the treatment i received at this establishments on anyone. Amazing venue, however it is thoroughly let down by the service and staff. Upon arrival, my I.D. wasn't even glanced at before being granted entry.
Absence of adequate floor staff meant that health and safety was not at the forefront of the venues priorities, tiles in front of the bar covered in alcohol and broken glass.
I will be the first to admit when I am a hazard to others and myself, but tonight of all nights was not that. After having two drinks, I was asked to leave after slipping on bar tiles, physically pushed out of the venue by not one, but 3 security guards. With the agreement that I could return after 'sobering' up I was left on the side of the street alone. With the venue at capacity, security where looking for any excuse to ask people to leave. A lack of communication in regards to numbers and capacity levels cost many patrons the enjoyment of their night.
After waiting 2 hours to return in to the premises, I was met with the runt end of the Managing Security Guard who was taking the hatred of his job out onto its patrons. Duty of care out the window, I was harassed verbally and physically assaulted - pushed and shoved numerous times. This was happening to numerous other patrons, all asked to leave on grounds of intoxication yet all cognitive enough to have calm and collected conversations with the security management and still refused re-entry. The managing security guard even went as far to try and fool patrons into blowing into the end of his camera and radio saying that it was a 'breathalyzer'.
I am thoroughly disappointed by the overall service and treatment I received at this venue and will not be returning. Staff can make or break a business in the service industry. It is 10x easier to maintain a customer than to bring in a new one, but this venue has made sure that many of its patrons will not be coming back. No matter how nice your music, facilities or amenities are, for a venue of this caliber and price point, i would expect much much more. read more