We have a Buckstove wood burning stove which was installed, then after a remodel reinstalled (2009 and 2024 respectively), and today had an inspection of the stove at the start of the winter season. The communication was the first thing to note - phone calls, text messages to confirm the appointment. Then the morning of a phone call to let us know the men were about 45 minutes away. They arrived as stated, noticed a broken baffle and firebrick which were obvious to see, quoted us a price, had those supplies on their truck, and all was repaired and in good order in 45-50 minutes. They looked at the inside of the flue, checked the structural integrity, cleaned up after themselves and made it cleaner than before actually....great job all the way around. By comparison, we had tried earlier in the season to go with a Miami/Grove fireplace shop, but it was horrible and we never did see them. That group had made if for a day, 1-3pm. When I called the office they didn't know where the crew was. I called again at 4 and the office lady said she would call the crew. About 4:20 I got a call from the tech and said he would be about 25 minutes. That came and went and about 6:15 he said he would be there about 7:45-7pm - by that time after wasting a whole day inconveniencing us, our work and much more, we said forget it...and called who we should have in the first place, The Fireplace Shop in Joplin - tried to buy local to Grand Lake area, but learned our lesson well. Great job Joanie and Kevin at the Fireplace Shop in Joplin! read more

Was told on the phone that they had what I needed and was quoted $50. When I drove all the way down there, they had neither what I needed nor was it 50 bucks. They tried to sell me to when I was told one panel would suffice. They would not honor their prize, even after I called them back. Crappy attitude. read more

The Fireplace Shop does an awesome job at keeping our fireplace clean yearly, answering our questions, and giving us solid advise to keep things in tip top shape. read more

Less than great customer service. Do not expect them to call you back. What I was needing/wanting was only in the $5000 range, which I think is small for them - Anyway, I got the feeling that I was a waste of their time. read more

From start to finish, excellent customer service. Install was smooth with no issues. High quality products to choose from, experts to guide the way to help me make a decision. Would highly recommend. read more

Scheduled a chimney cleaning and was given a date a month out. Was called a week before the service and was told that they could move me up a couple days. I accepted and changed my schedule to work from home that day. They were supposed to arrive early afternoon. After 3 calls to them I was informed at 3:00p.m. that they had someone out sick and could not make it that day. Understand being short-handed, but not getting a proactive call is not acceptable. Don told me he would call me back within a few minutes of my last call and let me know when I could be rescheduled. After waiting 24 hours for a call, I called them back only to be told I was going to be scheduled for another month out. This is equally unacceptable since I had already waited a month. Apparently they either don't have enough help or do not need the business. Going back to Flames for my fireplace and chimney needs. I will be sharing this with my extensive network of friends and family as well. read more