Ordered flowers on May 3rd for Mother's day on the 12th. Got emails confirming the order, got charged on May 4th. Indicated they could deliver the Friday prior to Mother's Day as I get the demand for Saturday and Sunday. Flowers never delivered. Called Monday the 13th. On hold for over 5 minutes. "Sorry for the hold delay, the order got Overlooked". Refund to be issued, but what good is that at this point? How about we will deliver the flowers today and issue a refund. THAT would be a way to avoid a bad review and garner future business. read more

This is the second poor review I have written for this merchant. My first one was deleted off of Facebook. I ordered a hydrangea for a friend who just lost her beloved pet. Three days later, they had not delivered it. I tried several ways to contact The Flower Spot, by phone, email, Facebook to no avail. Days later I was finally able to reach someone by phone. She explained that while I ordered the hydrangea online they never received the order because they were having their Internet and phones changed over. I accepted that excuse and she assured me the hydrangea would be delivered in three more days. It is now 2 1/2 months later and the hydrangea was never delivered. No one ever contacted me from The Flower Spot. I've called numerous times and left messages, left bad reviews & still no one has contacted me. But they did delete my bad review! I finally contested the charge through my credit card. I still haven't received a refund of $77. Inexcusable. I called again today and got the owner on the phone. She told me that she gave a refund a week after I placed the order which is untrue, just last month the charge was on our credit card bill. I asked her for documentation that she actually gave me a refund she said she would email me a screenshot of the document & she was going to call my credit card company. It is hours later and I have received nothing. read more

i was delivered a half dozen of roses for Valentine's Day that was suppose to come with a bear. The roses were already dying and I got the bear 3 hours later. I called them as soon as it was delivered to let them know that the roses were dying and was told that I would get another one delivered that was fresh. I never got a new arrangement and never got a call back read more