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    The Fono West

    1.0 (3 reviews)
    Open 8:30 am - 5:00 pm

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    5 years ago

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    Richmond Road Medical Centre

    Richmond Road Medical Centre

    4.0(5 reviews)
    9.2 kmGrey Lynn

    I enrolled at Richmond Road Medical Centre because it was close to my work, but years after leaving…read morethe area, I sit in the waiting room questioning why I don't just find a new doctor - it's very expensive to be seen by one of the doctors and the wait times are nigh on ridiculous. Whenever you make an appointment with RRMC, you may as well tack 30-50 minutes on to the end of the quoted time, because they are constantly late. Take a book (or maybe even a tent) for the waiting room; you're going to need it. That said, if you can get an appointment with Dr Phyll (I am not kidding), it's worth the wait. Being seen by Dr Phyll was one of the very best experiences with the medical profession I have ever had in my life. She is a wonderful doctor with a great presence and genuine care for her patients. Whenever I tussle with the idea of getting a new doctor, I'm reminded that she is the reason why I stay.

    If I could give my experience of Richmond Road Medical 0 stars I would. The treatment I received…read morefrom the medical practitioner I saw this week was beyond unprofessional and bordering on negligent. Furthermore I wrote an email to the clinic shortly after my appointment raising my concerns and 36 hours later I'm yet to receive a response; not even a simple acknowledgement that they have received my message. I'm not saying the entire practice is bad, just that I had one terrible experience which prompted me to switch my GP within hours of having left the clinic.

    Waitakere Hospital

    Waitakere Hospital

    2.7(7 reviews)
    0.8 kmHenderson

    I would love to say thank you to all the maternity staff at waitakere for everything you do I know…read moreyou go beyond for your mamas and bubs, not only did I have amazing service at waitak when it came to my own kids birthing but they also brought my grandchildren in to this world safe and sound a big shout out to Ann & Gerlidine the Midwifes and Francis the amazing surgeon she is truly amazing we really appreciate you guys thanks waitak for everything you guys do.

    Review: To begin this review, in order to bring fairness to…read moremy account, I wish to say that the staff at the reception desk were courteous. Unfortunately, that was the only positive I can state about my first visit to Medseek Waitākere Health Centre, which was also my first visit to a doctor in many years. The day was very hot, and the waiting area was uncomfortable with every window closed, so I had to open one myself just to get some air. What should have been a fairly routine appointment to obtain a Work Capacity Certificate in regards to my hearing disability quickly became stressful. Although not overtly rude, the doctor's manner felt brusque and he seemed more focused on his own agenda than listening to my concerns. Despite explaining that I have a hearing disability where clarity matters more than volume, he spoke loudly through a face mask he continuously wore, which made communication difficult. He tried to push me into having a test, which was not appropriate at the time, as I had made the appointment for a different reason. When I declined and tried to steer the conversation back to the reason I was there, he seemed put out and his demeanour deteriorated. Although I ultimately received the outcome I needed, the experience left me uncomfortable. Although I was happy with the reception in person, their follow-up to emails was shocking. Early on, they were responsive, but over time, especially regarding more important matters like confirming my registration and whether I was officially a client, there were long periods of no response. This continued with my most recent email outlining my concerns about the appointment, which I sent 10 days ago and still has not been answered, adding to my frustration. I think they lacked professionalism in following up on requests, and the doctor's attitude during the appointment, particularly in communicating with me, was poor, even though he ultimately provided what I had come for. Overall, I regret choosing Waitākere Health Centre. I was willing to take a chance because I had been referred to them, even when I saw that they had a low review score. I have been let down badly, and in all fairness, I cannot and will not recommend this clinic.

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    Avondale Family Health Centre

    Avondale Family Health Centre

    2.0(3 reviews)
    6.0 km

    Absolutely shocking practice. They have a 2.2 star on…read moregoogle review. I've been getting my medication here every month for about 2 years. At first they told me I had to come in every month for a new script as they needed to talk to me to see how I was doing on the medication. This was a lie, probably to get more money out of me, as when I come in they simply ask what I want and dismiss me. Every single time I've been there I've had a different doctor so when the chemist/hospital asks me who's my gp is I have no name to give them. This is also an issue for me, due to my social anxiety disorder, you will never be able to build a relationship or trust in a specific doctor. I've also had times in the past when I was very mentally unstable I've overdosed, of which the hospital will let the doctors know that this has happened yet they don't bat an eyelid at this and continue suppling dangerous amounts of medication to a mentally unwell person which further proves my point of the lie mentioned above because they don't really care about the patients only trying to pump them out as fast as possible. Later on when I discovered I don't need to come in to get my script is when even more issues arised. In preparation I'd call in the morning to get my script faxed through only to get to chemist warehouse late afternoon/after hours and them tell me it's not been sent through. In the afternoon I'd be able to call them again to get it sent through but that's an hour + of waiting on them at the chemist. After hours I'd have to wait till the next day which is really dangerous for the medication I'm on. They'll also have an issue if I call ahead a few days in anticipation of them messing up. When they do manage to send the script through it's almost always wrong with doses messed up so again having to call them to fix it. I've honestly had these issues more times than I can count on my fingers AND toes. To top it all off they still charge me for every call in. No script and wrong scripts. Also one of the older receptionists is really rude, to the point where I pray she's not the one answering the phone as she gives me anxiety. Wouldn't recommend to anyone at all. I'm changing practices tomorrow as I've completely run out of patience and I'm an extremely patient person.

    want to make money from you, i e been on the same medication for 5 years and they say i have to go…read morein every three months to get my prescriptions and to have a "check up" on how i am on the medication, funny this is ive never been checked they just want you to pay there doctor fees because they want your money and they really arent helpful and dont ask questions just take your money and go

    The Fono West - medcenters - Updated September 2026

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