Louie is a bait and switch scam artist. Beware, as he also operates Sonoma Overhead Doors (bought them out), not that the reviews there are much better. I wouldn't be surprised if he gave himself yet another rebirth under a different company name considering his terrible rep, so be careful. This guy sold me a premium door and installed a completely different door. Thankfully I paid with a credit card and pulled my money right out under from under him. He threatened legal action and lied about contacting a lawyer. I called his bluff, as I DID contact my lawyer and confirmed he was 100% in the wrong. His employee messed up his scam and clearly wrote the exact door that I paid for on the contract we all signed. In fact, a representative from the garage door manufacturer came out, took one look at the contract and said "you can take him to court", straight up. Louie later claimed he had that same contract with everything crossed out. Liar. It wasn't crossed out on my copy. After calling Louie on his BS and not falling for his threats, I finally got the style of door I ordered, but not the insulated glass version I paid for, nor did I get the contracted battery backup garage door opener he promised. He gave me a 1/2hp with no backup that I learned is insufficient for this door's weight. So he stiffed me on insulated glass and the opener. I have completely remodeled two homes now and have worked with numerous contractors; generals, plumbers, electricians, tile craftsmen, masons, roofers, flooring pros, painters, you name it. Louie is easily and by far the biggest nightmare I have ever had the displeasure of working with. Stay far away from this crook. FYI, all phone calls with Louie were as unprofessional and petulant as you can imagine, with profanities and insults passed out liberally. read more

We woke up the other day and learned that the spring on our garage door broke. We called several service companies, all had one week or more weights. When we call the garage door pros, they quickly sent someone to our house within two hours, and on the third hour, our problem was solved. Brand new springs, a few other nice adjustments, and the garage door worked perfect. The service tech was polite, professional, and helpful. Now I'm thinking of getting garage doors from them in the future! We highly recommend. read more

Garage Door Pros had repaired my old garage door before and given that I was so happy with their work I called them to install a new door. The old one was 30 years old! They installed the new door and replaced the battery backup system. With fires now becoming the new normal, I now have peace of mind that I can get out. read more

Just wanted you to know that for my garage door opener appointment Scheduled from 2-4 I waited until 4:20 and with no call or show-up I had to leave. I got a call at 4:35 and had to tell him he missed the appointment. I was buying a replacement opener at that time at Home Depot and installed it myself. Not a very good first impression of "Garage Door Pros" or the "Service Magic" that represents them. A professional would have called if late. The only ratings they show on their website are highly positive. Not credible given the kind of response I received. And by the way - they only list their address as: Garage Door Pro's Hopper Ave Santa Rosa, CA 95403-3151 But the directory information shows them on Steele Lane as I put in the info for this review. No idea where they really are. read more

I shopped all over Santa Rosa, looking for a deal on a new Garage door, Home Depot where expensive & then they wanted to sub it out to what seemed like some handyman to install it. So I found the Garage Door Pros online, the gave me a fair price, turned up on time & did an excellent job. Would highly recommend Louie & his guys. G. read more

I had a broken garage door spring. All in all the service was just fine, they kept their appointment time and did the work quickly. My complaint is that they offered a $200 voucher for $155 through yelp. This was a big reason i chose the company. But when i tried to use it they said it was only good towards the purchase of a door, although this wasn't stated anywhere on the voucher. The lady at the company said this happens often, it felt like it might be a semi deliberate bait and switch. They obviously aren't concerned about correcting the misinformation on yelp. I don't like being conned. There are enough other competing businesses that offer similar services, i'd prefer to deal with companies that are a bit more on the level. read more

Our garage door had a major meltdown on Friday when we came home from dinner. The door would not shut all the the way down. All of the sudden, part of the top bar thingy for a lack of better terminology, crashed down outside the door while the other end was still lodged on top inside the door. I yelped for help! Garage Door Pros came up and I prayed that they were still open after 8 pm on a Friday night. Sure enough, I believe it was Marty who answered the phone and said she can send someone out on Saturday at 11:30 am. I yelped for joy! Um, me being a type A person and not very trusting, called again Saturday morning to reconfirm the appointment since our car was stuck in the garage and we were trapped. Marty was super nice and said not to worry, the technician will be at our house as soon as he can, he had two other stops before us. Gene the tech called me at 9 am and said he can come early and showed up around 9:30 am and within 1.5 hours, he was able to fix our garage door! He was very professional and knew what he was doing since this was not your typical garage door easy fix. We still need to replace two panels to the door since it was damaged when the door crashed down. I can't thank them enough for the quick and excellent service we received. I highly recommend them. read more

Just had the spring replaced on my garage door and I could not be more pleased with the service from the Garage Door Pros. They called ahead to make sure I was home, showed up on time, we're very polite, did the job and left in 15 minutes. Highly recommend their service. Per von Knorring. read more

Thanks to my overly active sons who leave baseball bats, helmets, walking sticks and skateboards in the path of my garage door, I've had Garage Door Pros out to my house twice in the past month! Always prompt, courteous and professional. Highly recommend. read more

They did a great job converting our tilt-up to a motorized roll-up. They put up the door in only a couple hours and explained every detail of it before leaving. No complaints whatsoever. read more

The Garage Door Pros - Very happy with the new door. - Garage Door Services Near Me - Santa Rosa, California

I called these folks at 9:30 this morning; they were out by 11:30am and had the damage fixed within one hour for a reasonable rate. I'm a contractor but would not have known where to start with repairing my girlfriend's garage door that, ahem, I bent through some carelessness. These guys knew what they were doing, had the right parts, put everything back together and did an assessment on the old Genie garage door opener that was part of the problem that caused the damage (no sensitivity settings). I would highly recommend Greg and Jorge for any repairs or installations. No drama. Easy to do business with. I like these guys. read more

After three weeks of Garage Door Pros fixing one problem and creating a bigger one (before leaving), they finally came back and fixed the issue. Frank is the one guy over there who knows what he's doing. read more

Randy told us he would be here at 930am to give us an estimate for a new door. We canceled plans and rearranged things to be here. 30 min late, we finally call him and he says "I'll be there when I get there". When we stated "So not 930 like you scheduled w/us yesterday?" He responded with "Nope and I'll just look at the outside and give you an estimate." Did not offer to show us styles to choose from, no colors. Nothing. Their office phone is also horrible and makes it difficult to communicate with them. read more

There I was feverish with the flu and my garage door would not open; I could not get to my doctor. I called Garage Door Pros of Santa Rosa to come out and fix it. When they arrived, they told me that they could not fix it, but they would sell me a whole new opener, track, etc. They gave me a confusing, fast talking pitch without showing me a price sheet or showing me what my choices were. In my feverish state, I told them to go ahead with the new unit. They did show up on time and did a workman-like job installing the new opener. When I recovered, I questioned the $950 price and was told that was what it was. I contacted two other garage door opener companies and found that their prices for the same unit installed were $560 and $645. When I went to their office I was treated very disrespectfully, but was told that if I showed quotes in writing they would consider a partial refund. Of the two quotes, one was from a Liftmaster Premier dealer precluding their suspicion that the lower quotes were from unauthorized dealers selling either counterfeit or reconditioned units, but obviously, this was not the case. I submitted all the requested information by email and did not receive a response. I then sent them copies of the quotes and letters - they did not even open the envelope, they just sent it back to me unopened! Garage Door Pros is an overpriced and unprofessional organization; and disrespectful of their customers. They take advantage of your situation. They are so sloppy that I did not receive a bill of sale for my warranty records until I asked multiple times. And I subsequently found that my old Liftmaster could have been repaired as it just needed a part. I emphatically do not recommend them and advise you to work with a reputable company. read more

This review is more about pricing than the service. I do have to say that I called them and they did come out as promised to look at a broken spring on my double size roll up garage door. The service technician was very nice, assessed the problem and then gave me an estimate for the replacement of 2 springs (actually you should have both replaced and not just one of the pair). The estimate for just the 2 springs came to $689.00. That did not include the installation (we never got that far). I said "no way, I'm not paying that". He placed a call to the office and got the price down another $125.00. I said "no way" again. While he was there I used my phone to Google garage door springs. I found many places that sell them for +- $50.00 each. I guess about then is when he figured it was time to find another sucker. I Google'd "replacement garage door springs" when I got in the house and ended up buying the exact set of 2 springs I needed at a cost of $97.00 delivered to my door. The site made it very, very easy to order the correct springs. I also found a "handy man" that installed them for $75.00 and did a beautiful job. So, total job was $172.00 and not over the $850.00 I'm sure I would have been charged if I had gone ahead with the purchase and installation from the Garage Door Pros. Do your homework folks before you agree to over pay for products or services. Again, the service that I received seemed to be very professional and courteous. Just the pricing was way off base. read more

We had an expensive garage door installed one year ago. Due to personal difficulties, I reported a problem covered under warranty, but 5 days late. the service charge of $197 for minimal visit to correct a minor problem was extremely excessive and owner refused to accept a reasonable compromise. we will never use this company again because of this. Capt. Rick S. read more

Zero stars would be more appropriate. They never showed up half the time or when they said they were going to. They installed a major system and it barely ever worked. They seemed unable and unwilling to fix it. We (my contractor) and I decided they probably did not know how. And they certainly did not care about it at all. read more

My garage door came off the tracks due to a tangled cable, so I contacted the Garage Door Pros. They were prompt and untangled the cable and reset the door. However, the next day the same problem happened again. I called since it was a repeat problem and under warranty, and they promised to contact the repairman to come by. I received no response, so I called their main office. They eventually stopped answering. I called on a different phone, and they pick up. I restate my problem and they ask "why are you calling on a different phone?" They obviously had no intention to honor their warranty, and I haven't received any response since then, even after leaving multiple messages. When your garage door is stuck open and night is approaching, you start panicking when the repair shop just leaves you in the dark. I would not recommend them. I had to get another servicer to come in and replace the torsion springs and cables at additional cost. read more

Terrible...I called them for an estimate on a new steel roll up door. They came out looked measured and I never heard from anyone again....

These guys are fast & very nice. They gave me a great deal. I called around and met with a few other people before hiring these Guys on the spot. They even hooked my keypad up for me. Thanks so so much for a job well done. Fast & honest service is hard to find but these guys have it, ALL!! read more

I emailed a bunch of garage door companies who could install my new opener to replace my ancient one and Mandy at the Garage Door Pros was very sweet and emailed me back right away with an opening in their schedule. I thought they had a fair price, and their crew was clean, courteous, polite and very knowledgeable about the product they were installing as well as future updates I could do to my garage. They even work Saturdays which is a plus with my busy life. Thank you to Mandy and the team. I LOVE my new garage opener! read more

I'm so impressed with this company! We heard a noise last night in the garage but weren't sure what it was. Well, we went to leave for brunch this morning and the door refused to open, so both cars were stuck. I found Garage Door Pros on yelp and gave them a call at around 9:30am. The woman who answered the call was friendly, helpful, and proactive. She scheduled a time for us between 12-2 but said she would find out if the technician could come by earlier. When she called back, she confirmed between 12-2. I then got a call from Jason at around 10 saying he would be able to come by within 5 minutes. He came by, was very friendly, knew exactly what was wrong right away, gave us an estimate. The whole repair only took about 30 minutes. Now, the garage is not only fixed, it is better and quieter than before. I highly recommend this company to anyone, I am so happy I called! read more

Very happy with the work I had done. I had a spring break for my roll up door. I called them and two hours later my door had new springs. They know what they are doing and very fast at it. Door mechanic Greg was great. read more

Called this morning and made an appt. after using Garage Door Pros 2 other times to replace the spring on garage door. Spoke to a lady initial starts with "M" and told her last replacement was done April 2017 and on my paperwork it shows we had a 4 year parts warranty. We ended up having a 234 x 30 installed. "M" stated we don't accept the warranty because we can't say how many times you open your garage for wear and tear. So I called another company and owner stated that they should honor the warranty and for it not to last even 4 years shows it sounds like they used low quality wiring. This afternoon I called to cancel my appt. and again spoke to "M" she asked my why and when I stated because you are not honoring the warranty and she comes up with an excuse of, "It,s not showing up on my end about the warranty so can you take a picture and send and we will honor the warranty". I told her too late. Why didn't she say that this morning. Will never use them or recommend them to anybody. read more

Garage door pros was great! Highly recommend to anyone looking for garage door service. My garage door has a 2 spring set up and one of them broke. Called several garage door companies for rates and scheduling. Garage Door Pros not only had the best price but they were also able to get a crew out to my house extremely fast while working around my schedule. While shopping for pricing I spoke with the Owner Louie directly. I was really impressed that the owner of the company was willing to get on the phone and answer my questions. Greg and Jorge showed up early after calling to make sure they could come early. They were professional, clean, efficient and very nice. They replaced my springs and lubricated and adjusted the whole system. They also answered all my questions so I could properly maintain my garage door going forward. Dont bother looking elsewhere. Go with Garage Door Pros!! read more

I will never go through another company! I own a property management company and have replaced or repaired over 50 doors over the years. Garage Door Pro's are amazing! They have great pricing and are not some one man operation. ALL of their tech's are professional and educated. They also have a beautiful show room! I ended up buying a custom door from them for my own home. read more

We highly recommend this company. Service was excellent, and the technicians were skilled, supportive and professional.

We have used garage door pros twice now. Both times we had exceptional service. They were on time, friendly and reasonably priced. Very thankful! read more

My garage door came off the track because of a mop and broom handle getting stuck in the door. I couldn't get out to go to work. Looked up garage door repairs and found Garage Door Pros. I called GDP and they had repair guys out in 20 minutes, fixed the door for a very reasonable price. Great job GDP!! read more

Garage Door Pros did a great job! Gregory was very personable, professional and friendly. Would definitely recommend this company to friends. read more

Awesome guys! Highly recommend. Show up on time. Know what they are doing. PRO'S say it all.

Fast, efficient and friendly. I called Garage Door Pros Friday night, they were at my house first thing Saturday morning. They replaced my springs, balanced and serviced our door and got rid of our endless squeaking all for a great price. It's tough to find reliable, professional service, but these guys hit the mark. I would highly recommend Louie and his team. -Brian read more

They just replaced the broken springs on my Garage door. Gene did a great job! Great service!

I came home after being away and my garage door was half way open, it had been that way for some time. I called Garage Door Pros to come fix it but they would only do so after charging $197 to come look at it, expensive I thought. When Louis, the owner arrived he said my wall button was bad. When I asked what the warranty was on the unit he said 5 years, but because he installed it in 2013 it was out of warranty. He said he would order the new wall button and get it replaced. A week went by and I called, Marty in their office said she had sent me a proposal, so I asked her to re-send. When she did it was for $725 to install a new wall button and 'service' the door. When I saw the wall button model number I looked it up on the LiftMaster website and discovered that there was a Product Warranty Alert that extended the warranty to 2023. I wanted to discuss this with the owner, Louis Aviles, but he would not call me, all communication had to be done through Marty at the office. I wrote them an e-mail, Marty called me back. She said the warranty replacement was for the garage door owner to do, not Garage Door Pros. I purchased this door for $4,000 in 2013 and I have to do the warranty work? To charge $197 to come look at it and then propose charging another $725 to fix it is outrageous. Stay away from Garage Door Pros, the only thing they are pros at is ripping you off!!! Zero stars is more appropriate. read more

Other reviews are suspect. The service took 3 appointments before they finally fixed the door. First, they missed the entire appointment without a call to let us know. Then someone showed up with a wrong part. Lastly, their customer service was rude despite how inconvenienced we were. read more

Our appt was supposed to be from 8-10. I get a call from their office at 7:31 saying "are you home? .. The guys rang the bell but no one answered." Ummm EIGHT to TEN. So I called my husband who was home (still sleeping, and hence didn't hear the bell - if they did in fact ring it), and he put on some pants real quick, went outside, and no one was there. So I call the office back to track them down. 10 minutes go by, and I call my husband to see if they showed up yet - nope. Then husband calls me back 4 minutes later and says this young 20-something (maybe even younger) comes strolling in, with a sideways hat, looks up and says: "You need a new one... $425" (motor seized, too old, parts for it aren't made anymore). So let me get this straight... you show up more than 30 minutes early, AND before 8am which is fairly early and my husband and 2 year old son were still sleeping, then you look at the door for 10 seconds and give us a $425 quote? They won't be getting our business. UPDATE: We ended up going with Home Depot. WAY better price and it went very smoothly. read more

We scheduled a service call to look at our garage door opener that was relatively new and not functioning properly. It took the tech 30 seconds to tell us he couldn't fix it and we needed a new opener. He proceeded to "sell" us an opener and additional parts upwards of $800 for a standard door opener. I was in shock and even more so when he gave me my bill for his "service call" of $105!!!! Oh, but if I scheduled the work for his outrageous estimate within a one week period he would apply the service call fee. Completely ridiculous. When I called his office later that day to speak to someone about my dissatisfaction I was told I would receive a call back, but no one has called. I expect to pay a service call but this was really inflated and never disclosed up front. Total bummer . read more

Called at 3pm on a saturday with a broken garage door spring, came over in less than a hour and replaced the spring, nice folks and a good experience. read more

Garage Door Pros recently installed a brand new garage door for me. They were very accommodating for the specifics I wanted and even painted the door for me. It looks great. Many complements from my neighbors. Customer service was excellent and pricing fair. Thanks Garage Door Pros. Maureen-Santa Rosa read more

Our garage door opener stopped working this morning and decided to call The Garage Door Pros although I was skeptical due to the 2 negative reviews. But I was told they would be here between 1 and 2 and Gene showed up at 1:45! After he assessed the problem and told us we needed a new one (not a surprise since the old one had been in for well over 15 years), he had a new one in and had given me instructions all within an hour. The service I received was incredible and they come highly recommended! read more