Me and my husband Anthony went to the Good feet store today and we saw Trent. The overall experience from the time we walk in was amazing. Trent was very polite and welcomed us in and he helped my husband tremendously. We laughed, he got to know us a little. If there were stars to give I would give them.The team at this store definitely rock!!! I highly recommend this store to anyone who needs good support and shoes. read more

My sales representative was well trained. They will not refund even when my podiatrist told me not to use them any longer. It caused more damaged. The store credit is a joke. It's not for the total and most socks and shoes don't apply. STAY AWAY FROM THIS AWFUL COMPANY read more

Absolutely not!!! I wanted to give them the benefit of the doubt, but they only sell one brand of shoe.... That apparently hurt my feet... I tried a few sizes.... They all hurt me!!! Store doesn't care.... Will only give store credit for a shoe that hurts me!!!! Do not go there!!! They only care about profit!!! Not customers!!!! read more

I purchased the inserts about 2 years ago. At first, they seemed to be working, but for the past 6 months, my back has been hurting more often, and my heels have started to hurt. I finally had to go to the foot doctor because I could barely walk. When I told the doctor that I had the inserts from the Good Feet store, he said, "Don't ever put them in your shoes again". "They are the reason you are having foot pain. I paid $1300 to have my feet get worse. I want my money back. Michele Ellison read more

The Good Feet Store 0:29 0:04 View all The Good Feet Store 4.7 (535) Orthotics & prosthetics service in Raleigh, North CarolinaOpen Overview Reviews Photos About Google review summary 5 4 3 2 1 4.7 (535) Reviews All feel45 sales39 foot pain26 system26 +6 Sort by Most relevant Newest Highest Lowest Amy Gupton 5 reviews My first visit was very informative. I never really thought about your feet being the platform that holds up your entire body and how your platform needs to be correct to properly support your body alignment. I had the best specialist, ... More Daryl Dressler 1 review a week ago New I came into store with an appointment. There were many, many walk-in customers. I had an appointment at 2:30. I was with a rep by 3:00 pm. ... More The Good Feet Store (Owner) a week ago Thanks for the review, Daryl! Please let us know if we can help in any other way! william mitchell 5 reviews a week ago New Went in to get some good shoes or help with my feet. They had 6 pairs on display so I was a bit confused. The salesperson was certainly nice and showed me a pair of brooks and measured my foot. No price. Then showed me the insoles. $1500.00 ... More The Good Feet Store (Owner) a week ago We are sorry your experience was anything but great. We'd love to hear more about your experience so we can better serve our clients moving forward. Please email us at CustomerCare@thegoodfeetgroup.com so we can connect and learn a little more. Hope to talk to you soon! Carl Richardson 2 reviews 2 months ago I recently visited the Good Feet store Raleigh location after hearing their ad on the radio. I made an appointment and was able to schedule same day. Once I arrived I was greeted by a cheerful employee who told me that I'd be helped by ... More 1 The Good Feet Store (Owner) 2 months ago Thank you for the positive review, Carl! We are very lucky to have Mariem on our Good Feet team and we're so happy to hear that they were able to help you. Please let us know if we can help in any other way! Amy Gupton 5 reviews just now New My first visit was very informative. I never really thought about your feet being the platform that holds up your entire body and how your platform needs to be correct to properly support your body alignment. I had the best specialist, Anthony Rey, who was very thorough at educating me about having good feet alignment. I purchased the system and can already feel the difference. Thanks Anthony Rey for educating me and putting me on the right track to lessen pain in my hips and knees. read more

Update: emailed RE: Sandra's request from The Good Feet Store Customer care on 11/1/23 and have not heard back as of 11/10/23.

Valarie Mayrant Was My Support Specialist..And Her Customer Service Was Awesome!! Everything Was Great Awesome Atmosphere And The Bathroom Was Super Clean read more

This place is a scam. I went into the store spoke with friendly very talkative salesperson named Valerie. She took imprints of my feet and took my foot size. She gave me the entire spill and let me try on the different "inserts" because legally these are not orthotics. Orthotics can only been given from a medically professional who writes prescriptions. What they sell there for $1549 is the equivalent of what you will get from any place that sells both odor eaters and inserts. I was almost taken by these people but the Lord had other plans. Is he told me as she walked me to check out that there were no refunds just a 60 day store credit if I didn't like them once I left the store. I still pressed on because I was desperate to be rid of my knee pain. I got to the register to pay part with my FSA CARD but it just would not go through tried 3 times which was crazy. Please do not buy from these folks if you have foot pain and need orthotics to see a podiatrist who is covered by your insurance and can order you some orthotics custom for YOUR FEET. Now when I see that commercial and the guy says his doctor directed him there it sounds suspicious. They have over the counter INSERTS nothing more nothing less. Don't waste your time or your money going to this place. read more

Awesome customer service. Valerie met me at the door and very attentive to all questions. She was extremely knowledgable of the product. I look forward to future visits. read more

If there were a zero, I would give this a zero. I would question any review that gives them 5 stars. STAY AWAY FROM THIS STORE !They charge close to 2000$ for these insoles! You do not get your money back! The sales associates are not podiatrists or specialists in any way. They show you these 3 different types of "inserts" that are used for various occasions. They sell you on the fact that this will correct your feet problems, your gait, your general posture. In reality, these are not custom orthotics that will fit your specific foot and problem. I used them for a couple of weeks and found that these actually hurt my feet. I took them to a Podiatrist who took one look at them and said that Good Feet are "scam artists" and sadly, he has seen a lot of patients who were "suckered" and most of them were the elderly. He scanned my foot and made me a custom orthotic which was less than $400! Please, Please, go see a Podiatrist if you can or use the Dr. Scholls system but do not even step "foot" in this store!!!!!! read more

RUN AWAY!!! I was so angry after going to this store! I had stopped in a couple weeks ago on a whim and the wait was long, so I decided to make an appt. and return. Before I left I asked the man who was working there what the approximate costs of the Good Feet orthotics is and he was very evasive (NEVER a good sign) but when pinned down he gave me a range of $250 to $400. I have had 2 pairs of REALLY custom orthotics and the last pair cost me $400 8 years ago, so I thought the price was reasonable. I went in 2 days ago and spent almost 2 hours with the woman. It is a 3-level system and they tell you that you must have all 3 pairs. I saw no use at all for the "relaxing" pair (if I'm relaxing I'm probably not wearing shoes or slippers to put the inserts in), but the woman refused to give me information about buying the sets separately. She finally told me I COULD, but gave no more info at all. At the end of 2 longs hours (in the middle of conversations with me the woman just started talking to other people and helping them across the room). I'm sorry, but I scheduled my appointment and expected her full attention. She certainly seemed less than interested in my issues than those of people who were being helped by other salespeople. So the appointment SHOULD have taken between 45-60 minutes. I was there TWO HOURS before the woman FINALLY (after at least 4 requests) gave me the price list. I'm lucky I didn't pass out! The prices for their "system" START at $1400 and go up to some ridiculous amount like $3800 (if you want an extra pair of Dr. Scholls-like pads). I told her I was sorry that I had wasted her time and left. But I'm REALLY mad that they wasted MY time!! First of all, their orthotics are "kind of" custom. They choose from a variety of pre-made orthotics and hope to find one that fits you. There is a huge difference between "Custom fitted" (Good Feet) and "Custom Made" (by a medical provider). If you go to a DOCTOR and get a recommendation for orthotics, the medical ones are SO much superior to these ready made ones. They make an actual mold of your foot and send away to get it made to accommodate your exact foot. Good Feet has you step on a paper that shows where your pressure spots are, but not how deep your arches are. They are nowhere near as good or as comfortable as REAL custom orthotics. And Good Feet's is at least 4 times the price. Yes, you get 3 sets that do different things (training, maintaining and relaxing), but really only one well built, custom set is necessary. If you have never had real orthotics, it may seem like a lifechanging experience to walk with less pain. But remember, these are NOT custom, and custom orthotics will feel SO much better than Good Feet's. Do yourself a favor and bypass this upselling and evasive company and get true custom orthotics done by a medical professional at a fraction of the cost!! read more

I had a beautiful experience at the Good Feet Store. Tae was very understanding and patient with me. He help me to fulfill my needs. Thanks Tae read more

I was referred to the store by a salesman at my business who swore by their product. I have terrible flat feet and tendonitis so I figured let's try it. We got waited on at exactly our appointment time. We were helped by Royal who was amazing. I was barely able to walk going in and while trying on the insoles my pain completely improved. He explained all their policies and that their were no refunds but store credit which I already knew. We got the whole set, which will be worth it if my pain goes away vs all the money I spend on dr visits, supplements, injections, etc. They also didn't try to force us to buy any shoes but did mention it if we were interested. I highly recommended trying them out but they are expensive, go in knowing that. But they do come with Warrenty! read more

Valerie Mayrant gave me good customer service and really assisted me. She was very professional and pleasant. Thank you Valerie for all you do. read more

I went in for an adjustment fitting at the Good Feet Store off of Mercantile Drive in Raleigh. Tae Mills was the specialist who helped me. He explained the mechanics of the three different supports to where I had one of those "light bulb" moments. It finally makes sense to me as to why it is so important to follow the adjustment schedule "system." I took a break from wearing these inserts that I bought four years ago and I started having problems again with my feet which is why I finally went back in for an adjustment. Tae gave me the schedule as to when to wear each insert (strengthener, maintainers and relaxers. Tae was very friendly and knowledgeable and I would highly recommend making an appointment with him! read more

The reason for the low rating is because they advertise an opportunity to try in the store but what you aren't told is that the trial orthotic arch supports that they let you "try out" are the ones they prepare just for you to buy that day without a chance to determine if they will work over a trial period. There is a no refund policy only "store credit" the whole kit of three different insert pairs cost me over $1300.00 so once you try you buy. I think this is a racket. I'm not saying their product doesn't help a certain segment of the population with feet issues but it's a bait and trap sales approach. There is not a trial period again you try you buy or better you bought. They don't say anything about it or financial terms until after you walk around in them. I then asked are these the ones that are for purchase and they say yes these are custom for you and they are not "trialed". I felt completely duped and had. I had too much trust but they were sneaky. Besides if I want store credit am I supposed to leave with 1300 worth of Brooks athletic shoes? COME ON!!! Buyer Beware on your PAIR read more

I had a great experience Valerie was very helpful. she did a great job explaining the everything

I bought shoes at the good feet store on January 13, they told me we could exchange them within 30 days, after using the shoes for two weeks the shoes were still hurting I could no longer use them, on February 8 I made an appointment to exchange them, the manager refuse to take them because "I used them". bottom line, do not believe the warranties! Maria D read more

Work on cement floors 8 hrs a day. My feet was hurting tops and bottom. My knees were and back felt the same. My mom had a friend to go to Good Feet store in Raleigh. Mom pushed me to go. Did not belive it would do anything for me. But have to make mom happy so we went. When I had my feet prints don't that was not a dood picture. So Daniel my salesman put me in the insoles. And walked around the store. I could tell a difference. So got the 3 pair. And went to work the next day. Wore them from then on. The amount of time the paper told me to. And Daniel actually called me 2 times asking how it was going. Set up a time to go back again. Had feet printed again and wow. Could not believe how much different feet liked after just 3 week. Please try them out. And ask for Daniel. He is a great guy. And good salesman. Love yall. read more

Oh wow! I knew I needed support but didn't realize how much. Feel better already after spending time with Valerie. She was amazing, knowledgeable and patient with ALL my questions! I had both knew, foot and back issues ans she was so kind and gave expert advice. Ask for her when you visit. Thanks Valerie and the good feet store! read more

I visited the Good feet store in Durham on Fayetteville Road. I had first called to ask if they sold orthotics, and was told that they did. I got there and a salesman by the name of Ken presented me with an arch support and a flimsy cushion. Previous to this, I had shown him my REAL orthotics and told him I have arthritis in my left toe joint and was looking for something to wear while at home so I wouldn't constantly have to switch out my orthotics. An arch support and cushion will not help my condition, and if he were an honest individual , he would have said that. he told me to take these home and try them for a week, and if it didn't work, come back for a refit. After 2 days, I had more pain than before. therefore, I returned the following week. They refused to give me a refund, only a gift card. I can not use their products. It is false advertising for them to claim to help arthritic feet, and they over charge for their products. I never should have spent $350.00 plus tax in their store. I feel like a fool, but I am 82 and wasn't thinking straight that day. I agreed to purchase 2 pair of athletic shoes with the gift card. But I am still out $177.00. A reputable company would refund the remaining value of the gift card. The BBB has a D plus rating for this Durham store, and social media is full of negative reviews of them. They do not deliver what they advertise. I wish I had checked online before ever going near them. Buyer beware! Stay away. read more

BEWARE - these people are not doctors and they sell inserts at outrageous prices that do not work. I am 74 years old and fell for their absurd sales tactics. I reported them to the Attorney General's Office as well as BBB. They expect you to walk a few feet in their store and try those things out. When I told them they did not feel good, I was told it would take time. Yeah, it took me 2 hours after I left to have the worse back pain and leg pain and my feet were in bad shape. I called them within 2 hours. I went back and all they did was take away one of the inserts and gave me another one that matched the same one I had. They sold me on a 3 insert program and for the life of me, do not understand why they do such a thing other than it gets them more money. It does not matter if you are in severe pain. They don't care. The commercials are very misleading. Do NOT fall for their tactics. Go to a Podiatrist. I did later and carried those inserts with me. I was told by the doctor - "you are kidding". These are not what you need. Lesson learned, but I will never give them any type of good review. They do not deserve being in business treating people like this. If you attempt to do any business with them, take a good look at your receipt before signing because there will be "no refunds" on it. Just refuse and run as fast as you can. read more

They were so accommodating when I dropped into the store really just to ask a question about if arch supports could help me. I'm a wedding planner and will walk over 10 miles a night at an event and before the arch supports my legs would hurt to the point of me not wanting to walk anywhere the next day. It took my body 2 weeks to adjust and get used to the new way of walking with the supports but after that I was in less pain on a daily basis. It was wonderful, after an event I would feel good, the next day wouldn't be a big deal at all. I love that I can change the inserts into all the different shoes that I wear. Changed my life. read more

I worked retail for many years....oh the joy of concrete floors......say hello! to plantar fasciitis. When i woke up in the morning i had to hold on to the bed just to be able to walk to the bathroom. As cheesy as it sounds, I had seen a commercial for the good feet store, so i went there in hopes of fixing my feet. The staff were very knowledgeable and fitted me with a pair of insoles for my shoes. Before you walk in the door, you should prepare yourself for the sticker shock. I didn't realize it was going to be around $400 for what I got. But....alas it was. HOWEVER! before you write it off as not worth going, let me say that it really isn't a bad deal. 1. Within 2 months I could walk pain free in the morning. 2. It's been 4 years, and my plantar fasciitis has not flared up again! 3. If the insole goes flat or warps, or breaks within 5 years, you get a new pair free. 4. After 5 years, you can buy a new pair for only $50. Truly I say unto you, it was well worth the investment. Especially now that i can walk pain free....what a treat! read more

I took my high school age son in today and was helped by Scott Campbell. He was great with my son, and he made the experience of dealing with a teenager go smoothly. We were in and out of there with his orthotics in hand. It was a great experience! read more

My father has been dealing with terrible foot pain for years and has tried everything to help ease the pain. He started with drug store insoles, then purchased various insoles online with hardly any improvement. He finally found Good Feet by searching online and was fitted for a pair of custom orthotics and he says it is the best $300 he ever spent. Pain is completely gone now while he is walking and he is back to normal. Highly recommend this store. read more

Total waste of money and time. I was in so much pain, that I was desperate for help. The cya forms they made me sign should have been my first red flag. The ugly shoes I had to buy were okay for the first few days, then after that, no change. The insert that was way too expensive was a generic starter which did not fit accurately. I did all the exercises, icing, rolling, resting, etc. I work retail which does not help either, but I have to work. I am very disappointed that I wasted my money and life, hoping it would help. read more

Caveat Emptor... Be advised that once you give them your money, their are not returns. I learned an expensive lesson. Your money is best spent going to a podiatrist and getting properly fitted for a proper pair of inserts. It is not any more expensive to go that way. No relief from several tries at getting a pair that helps with foot and back pain. Try the Dr. Scholls kiosks at Walmart to see if those inserts help first. Much less expensive and just as good. The advertisements are more than disingenuous. This review is actually for the Southpoint store, no listing to review. read more

On 12/11, I went to the Good Feet Store to potentially see about getting some custom fit orthotics for my flat feet, the salesman (Jon Ellis)sat down with me and showed me their "3 Step System" they have, measured my foot, then had me do some ink imprint of my foot, he then brought out Orthotics from the back, they were not custom fit, instead they are Models (Flex 5 1/2, Diamond W458, Relaxer GF31) after trying them out, I decided to buy the product, Jon prodceeds to start the selling process, I go to the bank to get the money to purchase, I come back and he starts filling out papers, the first he gives me is what I thought was a simple sales receipt, I sign the receipt and hand it back, while I am doing that, he starts filling out what he told me was a Warranty information sheet, hands it to me, I sign it and hand it back; it was only once I got home did I see that both of these papers had parts of the "No Refund" policy on there, Jon never mentioned anything to me or my girlfriend, who was there with me, and never told me that what I was signing on the 2nd piece of paper was, along with a Warranty Policy, was a "No Refund" policy, Jon Ellis, also took it upon himself to check off the three boxes on the sheet of paper, the 2nd box on the paper states that "Yes I understand the Warranty and No Return Policy" and while he may understand it, he never allowed me to check that box off, nor did I ever initial on the Receipt paper beside where it says "Initial, I agree to Return Policy" because he never explained it to me or told me to review that part of the Receipt or Paper I was given to sign...had I been made aware that I couldn't get my money if not satisfied even 3 hours after the purchase, I would have walked out and explored other options I paid with my debit card, I also spoke with the store manager, a Mr. Ron Sheckells, on 12/12 when I went to try and find a solution in the store to get my money back, he referred me to the store owner, a Mr. Darrell Kueltzo, whom I emailed on the morning of 12/12 and have yet to hear back from as of the time of this typing (12/13) read more

We were repeat customers. My husband had lost his inserts & needed replacements. He has flat broken arches including a surgically rebuilt one! Orthopedic inserts are expensive but, if your feet hold you balanced, it can be a 'quality of life' issue DRAMATICALLY improved. Between us we'd spent a lot of $$$ 9 yrs before. You're entitled to replacements within a timeframe, at a discount price & I am sure we were outside that timeframe. Well. You guessed it. Prices had increased. However they sold us the pair of inserts (1 is a maintenance/relaxer & other other is the trainer/workhorse which improves your foot over time. You wear it for increasing 15 min. Increments to prevent muscle bruising - FOLLOW the instructions!) They discounted my husband's having pulled up our receipt from their records. I'm not giving 'this' store 5 stars because while personnel is delightful the manager could improve his personal interaction skills, (a lot). Know that there is an absolute no money back policy. So ask questions and follow directions for training your feet. My experience with plantar fasciitis was fantastic! I worked my way to full time & pain was abated! Then I moved to using the maintenance pair of inserts under my insoles in my Easy Spirit Traveltimes. (Clogs) 9 yrs ago & I never looked back or experienced the pain again. SURPRISE: the older sales person lady looked at 'my' insert & pointed out that they had flattened out a bit, over time. And so they were a flatter then the new ones which they 'traded' me for under $13.00! And the new ones stood me taller, balancing me taller!The 'trade' is important as they return them to manufacturer & you pay less. Expect to spend a lot of $$$ but expect your 'quality of life' to be improved. #plantarfaciitis #goodfeet read more

this place is highly unprofessional. i don't recommend anyone go to this place unless you're not of color. for the people that are of color , i don't recommend this place. tuesday i made an appointment for 11 am. i walked in early (10:30 am) thinking that they will take us in early since no one was in the building. since i had an scheduled appointment i didn't care too much about the wait since i walked in early. as i waited for nearly an hour no one greeted me nor told they would be with me . when it was 11:15 i got up and asked them what was taking so long because they were dealing with walk ins instead of the people with appointment. when i asked the lady when will they get to me she said one moment. i told her that one man that was working on took walk ins over me that was in there waiting patiently for them to get to me. i ended up leaving after sitting down for 2 hours. when i walked out no one told me anything as in " have a great day. " . they didn't care. all i am saying is this is highly unprofessional and i wish i could have provided a video / picture. good feet store pls do better. and idk why you guys sell those ugly shoes that are 40 in a regular shoe store for $400. read more

My wife bought a pair of $150.00 Propet shoes for diabetics. (An ugly pair of shoes.) Price charged is full MSRP for them. Could have bought these on Ebay for $40.00. My podiatrist recommended I buy a open back shoe due to a heel pressure sore. She tried to return them, but their policy is no exchanges, no return, no how no way even though I never wore them, so I'm stuck with a pair of expensive shoes I cant wear. Just be aware they are very expensive and there are no returns, exchanges, sales or discounts on shoes. read more