I want to preface this review by saying that we did not stay overnight in a room at The Greenbrier, but we did spend most of the day there, and I'm glad we did. When you pull in, you will be greeted by security at the front gate. We advised them we were there for the bunker tour and to do some shopping and they gave us a parking pass and directions to the best place to park. The resort is iconic, huge and pristine. We walked our dog around the grounds and up to the main building. Unfortunately, even though they say that the resort is dog friendly, there are some areas where dogs are not allowed. So I waited outside while my husband spoke to someone at the front desk about reserving a spot for the bunker tour. When he returned, I went inside while he stayed out front with our pup. When you walk in the decor hits you all at once and, if you are a Fallout fan like I am, everything just feels so familiar and comfortable. The bold, eccentric colors and patterns, the chandeliers and unique furniture... It's all there. I wandered through the shops which are upscale and fun to browse, even if you're just looking. I bought some giant macarons which were priced incredibly reasonably and really enjoyed them. All of the staff I encountered were friendly and helpful, and even without reservations, we were able to get tickets to the bunker tour. Be advised that they made it very clear to us that getting tickets "day of" is not the standard experience, so I do recommend reserving tickets if you want to do the tour. The vault tour itself is probably closer to four stars, but it's definitely a must. Knowing there was a fully built secret congressional bunker hidden underneath this glamorous resort for decades is wild. You walk through the old dorm rooms and meeting areas and see how it was all set up so long ago. You're not allowed to take any photographs, but I did read some basic information before coming. Still, reading about it and seeing it are two totally different things. It cost well over $100 for the two of us to do the tour and that is before tip so it definitely isn't cheap. It would have also been nice to have more seating, especially for things like watching the video, etc. My feet hurt a little after the tour from standing so long on the hard concrete floors of the bunker. The only reason that we did not end up spending the night is that we really wanted to be inside some of the main buildings and although they do offer dog friendly accommodations, they are only located within certain cottages kind of on the edges or outskirts of the property. There is also a $250 fee for dogs so we decided at the time that it would not be worth it for us, however, full disclosure: we regret that decision. We definitely should have spent the night. It was a once in a lifetime experience for me and if I ever get the chance to come back here I will definitely get a room and stay as long as I can, soaking up the ambiance and anemoia. read more

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Dorothy Draper began transforming the Greenbrier in 1946 after it had been used as a military hospital, and it appears the updates have been minimal, if nonexistent, since! Slouchy couches, stained carpet pulling away from the walls. The cheapest daily rack rate on a weekday is a whopping $400+/night, not including all their BS fees: $49 daily resort fee per room and 9.75% Historic Preservation Fund, 6% sales tax. SO NOT WORTH IT! Seriously, I get keeping the iconic Draper theme, but you gotta upkeep everything to warrant that price! I stayed here for 3 nights for a conference, and had multiple interactions with staff from calling to make reservations for activities, the bunker tour, dinner at the main dining room, bowling and the conference room facilities. Customer service ranged here from very nice, cheerful and helpful to unaccommodating, aloof, and just plain rude. When asked questions about the facility or amenities, the staff would often give me blank stares or just shrug and say they didn't know. I was checked in by a trainee who did not give any direction on how to get to my room in the BOONIES (Copeland Hills) and we drove around aimlessly until we gave up and went back to valet to get directions. When I asked if I could be in the main hotel with my coworker at check in, another snooty employee (senior or the trainer, I dunno) blatantly said "no, your group is assigned to the cottages", which was 100% a lie because my coworker simultaneously checked in with another trainee and was given a room in the main hotel. The next day, a second coworker was also given a room in the main hotel. They both complained their rooms were creepy feeling, dirty and in need of some major renovations. So I guess depending on how you look at it, I had it better since my cottage in the boonies wasn't as old and was in pretty good shape. The wait staff at the conference was too efficient! I left my untouched dessert literally for a few minutes at my seat and when I returned it was gone! My fiancé did the bunker tour and the bourbon tasting. He was the only one at the bourbon tasting at 5:00pm and no one showed up for the 6:00pm either. At the end, he was given a non itemized bill for $88 (the base price was $65) and then he tipped on top of the $88 thinking that was the base rate! Clearly the astronomical service fees were already embedded in there. Throughout our stay, we wondered where everyone was. Despite being reservation only, the main dining room was at best 25% full when we were there on a Friday night. Everywhere we went: basically empty. The many random sitting rooms, the restaurants, the casino, the bowling alley, indoor pool, the bars. The only activity that had a decent amount of people was the bunker tour. There were many private events we saw set up everywhere though, and our conference alone was about 300. So maybe that's their thing. My coworkers had mini fridges in their room in the main hotel, my room in the cottages did not. My coworker called room service for ice (there are no self service ice machines) and it was delivered 2 hours later when she was sleeping. The room service delivery fee is $5 for the main hotel, but $20 for my cottage in the boonies. Why do I have to pay 4x in delivery fees when I asked to be in the main hotel to begin with? Ridiculous. The Greenbrier is old and busted and riding on the "historic" factor to draw in guests. If I stayed here for leisure and paid for this out of my own pocket, I would be even more pissed. read more

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They should give you a golf cart if they put you we are in the cottages or the Valleyview estate. Twice are room key did not work and we had to goof it 15 minutes back to the main building to get a new one. Yes I know the decor is supposed to be iconic, but it's just so outdated. It's not really that fun. The view is something to look at though! Love the mountains. They've got some nice activities and the fitness area is pretty decent with weights and machines. Falconry was an interesting excursion but the pricing is kinda crazy. The restaurants were all pretty good on the quality side but service was painfully slow for most. The breakfast buffet though is epic! read more

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In full transparency, I came to the Greenbrier solely for the Bunker Tour, thus cant comment on having stayed here as a guest. The place is much bigger than id expected with good security with quite helpful staff, even if they are difficult to understand. I arrived at about 11AM on a Sunday when an abundance of guests were checking out. As far as I can ascertain, there is no convenient parking. At least for me, it's easy to get lost and disoriented, so kudos to the helpful staff. I grabbed a bite at JJs which I needed the assistance of 3 different people to locate. Another restaurant had a 45 minute wait which I wasn't willing to do. I got a shrimp cocktail and chili which was quite good. My shrimp cocktail was $16 and a cup of chili cost $10. read more

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I visited The Greenbrier in July 2026 as part of a business conference, so this review is from that perspective, not from a vacation experience. With that said, I actively disliked 99% of my experience and was ecstatic to leave. It was the worst travel experience I've had in 22 years of business travel. 1) Even though I was part of a large group, I was put in a cottage far away from the main building. The cottage had four individual rooms and one common room which I shared with strangers. The room was incredibly dated with two small double beds, actual down pillows to which I am allergic, and a small wooden kitchen chair at a small wooden desk. I had to call a shuttle if I wanted to go to the main property where all of my events were, and I was left waiting in the rain for it. 2) Everything here is incredibly expensive. In addition to sales tax, they charge you a 10% "historic preservation fee" for every single purchase, whether it's a $5 water bottle at the gift shop or a $24 basic burger from a restaurant. They also add on an automatic 20% gratuity for meals. The negotiated group rate including fees and taxes was $420/night. I've paid much less at JW Marriott, Gaylord, and other higher end brands. 3) No one working here feels any sense of urgency to help you, whether it's the valet, concierge, or wait staff. Our valet took 35 minutes to find and retrieve our car at a non-peak time, and it took 45 minutes to get a burger and fries for lunch at 1pm. 4) The common areas are hot (the bartender had two fans blowing on him), the wallpaper is peeling, and there are clearly leaks in the roof. 5) The fitness center is only open from 7am-5pm, and the equipment is (shocker!) very old. 6) The one redeeming quality is the outdoor experience. I went on morning runs and was surrounded by beautiful views and wildlife. We also went on a group hike, which was a lot of fun. I could write more, but hopefully this is enough to convince you to stay somewhere else. If you want a really good resort experience for a fraction of the cost, I'd recommend something owned by Omni or Gaylord. I hear The Homestead nearby is amazing. read more

Mediocre customer service. Claims to be high end but totally ungracious in navigating even minor issues. Wildly over priced for the quality of food and service. Manage your expectations. If you want to golf or casino, but dont expect high end service quality read more

The staff was great, no doubt. The grounds are impressive when driving in. That is where the good ends. Although they charge over 9% for historic preservation, there appears to be no preservation going on. The outside is either rusting or pealing. The inside has wallpaper pealing, stained upholstery and warned out carpet. Some of the restaurants advertised on their website are no longer there. The food is just average. Very disappointing. We will not return. read more

The Greenbrier - Resorts Near Me - White Sulphur Springs, West Virginia

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Worst customer experience with pretty much everything. Front desk and security does not know how to talk to security. Food is ok. AC seems to not be working in the main areas. At the convention main room, plaster is literally falling from the ceiling. Little specks covering show table. They need major new management. Omni should buy this place. read more

My partner has been staying here since he was a child when his parents would come for annual wellness visits. I imagine at its peak, the resort was wonderful. I have been here for 3 days now and each day I see more deferred maintenance in the hotel. At first blush, it looks grand and impressive, but when you look closely, you see dirty doors, floors etc. The food is hit or miss. Some of the furniture is in dire need of replacement. The grounds are beautiful, and the activities are good. But the Historic Preservation Fund tacked on to every service and activity is questionable. Room service this morning would have taken 40 minutes and this afternoon, I could not get an answer after 4 attempts. I would not go out of my way to stay here again. I give Greenbrier 3.5 stars. Most of the staff are very accommodating and friendly. read more

We were at a conference at The Greenbriar. It is super elegant. They have many restaurants to choose from. There is a casino onsite and we also did a bourbon tasting. read more

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I visited the Greenbrier many times over the years, I have to say I will not be returning. I visited the Greenbrier middle of July, my first night dinner reservation was moved to Sam Snead restaurant by Greenbrier staff, when arriving to the restaurant there were many open tables. I asked for a table near the window, the hostess gave my daughter and I a table right beside all the dirty dishes being stacked up. It took 20 minutes to get service, we only saw the waiter twice , once e for the drink and food order and then for the bill. The food was disgusting. After being there 45 minutes, all the tables were still open. It was clear to me, the hostess purposely gave us the worse table she could. We left and had to go through the shops to get to the elevator, the hallway with the shops smelled of sewage, the smell was horrible and the hallway was hot, these people are so cheap they refused to have the air conditioning on, it was disgusting. Once we got in the hot stinky dirty room that had brown water in the toilet when flashing, about three to four hours later my daughter became extremely sick, probably food poisoning from the restaurant. She was so sick she couldn't make it to her spa appointments the next day. We left the hotel to get fresh air, needless to say, we canceled all our dinner reservations for the entire trip and ended up leaving the hotel earlier than we planned due to the horrible experience. The thought of eating in the greenbrier was disgusting , the place smelled of crap and it was hot. These folks appear to have zero knowledge or care for others, germs spread much faster in heat. The health department should shut this place down. On our third day my daughter was still sick but she wanted to get outside for fresh air, we decided to check out the pool. The baby pool had no water in it, kids were walking over to get in the baby pool and found an empty dirty concrete hole in the ground. Seriously these people have zero care or compassion for anyone. On our way back from the swimming pool we looked in the water well that had trash in it. The grounds around the hotel smells of dog urine, nothing is being cleaned inside or outside of this hotel like before. This place has turned into a motel 6!!! Even before leaving the hotel early in the morning, I went to the main bathroom and there was no toilet in the stalls and no soap to wash your hands. Unbelievable, it couldn't get any worse! If you're looking for a great place to stay, this is not the place anymore, this place has went downhill in the past eight months. , it's not even fit for my digs, much less humans. I spoke to management three times, they keep saying someone is going to call me who is higher up, I've heard from nobody!! But wasn't surprised after reading the other reviews, apparently they tell everyone they will receive a call from upper management but nobody never calls. Clearly these people are thieves taking money and offer nothing, not even a clean room and toilet paper. They are taking everyone for a ride, taking their money and putting nothing back into the hotel. They should be ashamed of themselves!! read more

5 star service at a 1star facility. The $100 a day fees on top of room rates was....a shock and total disappointment. read more

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Place has to be struggling. Shocked at the lack of items for purchase in the pro shop. No headcovers, ball markers, etc. Most sizes XL and up. Many shops and etc. were closed and or the same way. It was a cool experience and I understand the prestige but felt like you get charged for a half ass** experience for what used to be. read more

Best biscuits and sausage gravy I've ever had, and that's saying something because I am picky. This place is pretty interesting, very historical, including the decor. You really just have to let yourself embrace it. Bunker tour is a must do. Oh, and for those who think the decor is over the top...google Dorothy Draper. This place is stewarding her legacy. It's fine if you don't like that. The Holiday Inn is thataway. read more

My husband and I stayed here for one night last month. It was...okay. The place is (mostly) beautiful and we had a really great meal in the main dining room, but the price is too steep for what it is. There was a huge stain in the middle of the floor in our room; a little crazy considering we paid over $500 for this room. The walls are paper thin (yes, I understand they can't renovate all the walls), and the window unit was incredibly noisy. The staff, however, were all very nice. We were looking forward to staying here, but ended up being disappointed. We would not stay here again. read more

The Greenbrier - Huge stain in our room - Resorts Near Me - White Sulphur Springs, West Virginia

Such a special place! Sure it's a bit dated in spots but that makes it all the more classic. It's not just another fancy new resort. The grounds are spectacular and there is so much to do. The restaurants were great and staff extremely nice and accommodating. I'm not a history buff at all but all the history was so intriguing and fun. You don't get that many places. We didn't get to stay nearly as long as we'd have liked. It struck us as such perfect multi-generational vacation spot too. The rooms were perfectly nice and spacious. There are also nice new conference rooms if anyone needs to book a corporate event. read more

The overall 3.5 star rating for this hotel is incredibly generous. A more realistic rating is a 2 star. First, good luck with finding the hotel on Google maps -- not the hotels fault, but we drove around for 15-20 minutes trying to locate the hotel given the Google maps issues (would be nice if hotel provided a heads up that this is an issue). Second, the hotel weekend rate is $548/night + 15.5% of additional taxes and fees + $30 resort fee (which we are happy to pay for a good quality hotel), but -- given the age, low quality and how run down the hotel is -- $200-250/night would be more appropriate. Third, upon our arrival, the door man, Mike, was incredible apathetic, dismissive and unwelcoming. He is clearly a "last resort" hire as he had an "it's not my job" attitude -- we felt he was truly inconvenienced when we showed up at the hotel. I've never been able to understand why people like him take jobs that are required to interact with the public when they are so disinterested or incapable of interacting positively with the public. Fourth, upon entering the hotel, the first thing we immediately noticed was the age and low quality of the carpets, wall paper, and many other aspects that make it immediately clear that this hotel's best days are far behind it. The hotel may be historic, but it is just tired and old (and we've seen a lot of historic hotels that are incredible well-kept and modernized). Fifth, as we walked up to the room, there was a big pile of trash sitting outside of our room (see picture). This appeared to be food-related trash left out from the residents next door which is understandable, but -- based on the look and smell, our guess was that this trash had been sitting out for quite awhile. Sixth, once we entered the room, we quickly took note of the air conditioning in room is a "room unit" AC device (versus central air) that is very old and very, very loud (see picture). Add that to the abnormally loud noises throughout the night created by doors slamming and toilets flushing in other rooms, and it is next to impossible to get a good night of sleep at this hotel. Seventh, the furniture is old and aging and -- as a result -- is in disrepair (see picture). We tried to keep a sense of humor by questioning if the chair in the picture was a relic from the days when the hotel first opened. :) Eighth, we thought Arlene (front desk manager) was very pleasant and understanding when sharing the issues about Mike (front door manager) and some issues we dealt with regarding the delivery of our bags (i.e., our bags were never delivered to our room but -- instead -- were parked in a storage room where my husband had to go downstairs to retrieve after realizing they were not going to be delivered to our room) and the parking of our car (the valet "lost our keys" and couldn't find them after an extensive search but -- fortunately -- he later realized that our car had never been parked in the first place so it was still outside the hotel front door unlocked with the keys inside), but Stephanie (another front desk manager) was unresponsive (we are still awaiting a call back from her). I normally post positive ratings and shy away from posting negative ratings, but this hotel is -- in a word -- AWFUL especially when you consider the extraordinary "gap" between the incredibly high price and the incredibly low quality and age of the hotel. We were really hoping for and expecting a far better experience (this was our first time visiting West Virginia). We were scheduled to stay for 3 nights and 4 days, but -- given the number and variety of issues that we experience shortly after arriving, we checked out and wound up staying at a better hotel in Beckley (are you ready for this? We wound up staying at a Courtyard by Marriott which was -- shockingly -- much better from a quality and price ratio perspective and amazing service). I'm giving the hotel a 2 star (and I consider that a very generous rating). Net, don't stay here -- it's too expensive and the quality is just not on par with a hotel that charges this much. read more

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I've taken our entire company to the greenbrier three times previously and have enjoyed it. This time makes the 4th and sadly will be our last. The resort is literally falling apart. For those that don't know, they made approximately 3.2BILLION in revenue this past year, yet the trim is literally falling of the walls in the elevators. The paint is peeling, and just not in good repair at all. It obvious they do not care about the experience anymore. The people who service are mostly rude and unhelpful. The food wasn't good at all, and again, the service seriously lacking. My wife pulled hair out of her food in front of the waiter, and sent it back. We had to wait 30+ minutes for another plate, and they charged her full price after. When we went to check out, there's an hour plus wait for valet to get your car. You would think a 3.2 billion dollar company could hire enough help to simply pull cars up for a luxury resort. They messed everyone's bills up AGAIN. they can't seem to get the simple things right. The receipts they gave out were half printed. (Changing ink must cost to much money). So you could only half read anything. Long story short, don't waste your time or your money for a seriously sub par experience. Extremely sad what used to be a high end experience has fallen so far. Jim Justice should be ashamed of what the Greenbrier has become. read more

This was a work trip for me, came for a conference. Likely the last time I will be here, unless I have another conference here that I must attend. The grounds are absolutely gorgeous, and the fall colors were perfect. The building is beautiful, but the decor is too much. Dorothy Draper was famous and relevant in the 1940 - 1950s, but her decor currently looks busy and includes too many patterns and textures. The hotel staff was great, very kind and polite. There are several very nice stores in the hotel. I was put in one of the villas, and it was clean, the bathroom was large and clean. The water in the shower had very low pressure, though. What bothered me the most was the cost for what I got. Everything had multiple fees, including a historical fee, so I feel like the guests are being penalized with a fee, that is not being used to update the resort. Additionally, it is so hard to get to this property, that I just maybe recommend it. read more

The Greenbrier - Resorts Near Me - White Sulphur Springs, West Virginia

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This place is extremely nice. Not sure it's worth the price, but extremely nice The airport is 15 minutes away. My wife came down to be with me for one day and is now needing to fly out. The greenbrier has full time shuttles. They will only take her to the airport 2.5 hours before her flight. We even offered to pay more..... The concierge service is terrible. Let me repeat, terrible. We had to pay $130 to get a private car to take her to the airport at 4:45 for her 6pm flight. The greenbriar would only take her in the shuttle at 3:30... nothing later. It's a 15 to 20 min drive to the airport. Shame on the Greenbrier, I mean WTF. Thank you, we will definitely look elsewhere from this point forward. I mean, we were only asking for another 45 min and willing to pay more!!!!!!!!! Go elsewhere, plenty of good places in the southern US...stay away from these north easterners read more

We were at the resort a week before the Valentine's Day to explore and have a relaxing time. We took the Amtrak from DC to get here. They have shuttles from the Amtrak station to the resort. It's not that far. Takes about 5 minutes. Once we arrived at the resort, we were directed to the reception area. We were greeted a glass of champagne and some water. Checkin process was very smooth. The bedroom was very beautiful. Very comfortable beds and bathroom was nice and clean with lots of amenities. We then tried to get a reservation at their famous Asian restaurant. Unfortunately, they had one at 9 pm which is way past my dinner time. We decided to checkout the American restaurant and had nice shrimp and grits for dinner. After our dinner, we checked a card tricks show. Highly recommend it. Ask the concierge's for show recommendations. We spent first half of the next day at the spa. We worked out a bit. Gym area is very small but there's hardly anyone using it so that was good. After the workout, we swam for a bit at their beautiful swimming pool. There was a Hugh school basketball going on this weekend so there were a lot of young athletes at the pool. We then spent few hours at the spa. Spa is beautiful with a lot of amenities. Nice steam room and sauce. They have various hot springs options and massages as well. Every thing was very good and extremely relaxing. After few hours at the spa, we grabbed some sandwiches for lunch at the main lobby area. Not much for lunch. We earlier had breakfast buffet which was extraordinary. Great service as well. Between lunch and dinner, we went on a carriage ride. Carriage ride could have been longer, but it was so cold. Maybe they cut is short because of that. But the beautiful lady giving us the tour of the area was very informative and recommended is that summers are the best time to visit. For dinner, we had reserved a table at their main dinner restaurant. It's a suit & tie kinda restaurant. We had a nice 3 course dinner with some cocktails and wine. For the entree, we had seared diver scallops and rack of lamp of Persian rice. It was so good. Well, we absolutely had a great weekend getaway. Highly recommend this place! read more

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Ridiculously overpriced. Cottages are NOT equipped as advertised even though we paid $1000 a night! They charged $150 to launder (not dry clean) a half of a small bag of small items: some golf shirt polos and some underwear!! The restaurants were expensive and mediocre. Save your money. They won't be in business much longer if they keep operating read more

This was my first time staying at the Greenbrier and it's honestly very hard to rate. It was fun to get all dressed up and experience a night at this historic property, especially since the resort offers so much to do. However, I would say some aspects of the overall stay don't match the price points they are charging. Most of the food, the room and the property were 4/5. The bunker tour was 5/5. However, most of the staff interactions were 2/5. The valet staff were incredibly rude - and that's your first and last interaction with the property! The old and young women working at the coffee shop were beyond rude, and they charged insane prices for stale food. Breakfast in the main dining hall was incredibly slow and the food was so so. It was also $100 for two people who each got one entree and one coffee... On the other hand, our server at Prime 44 was a delight and the food was well-priced and tasty. read more

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Highly recommend driving right past this place. First off, it's super expensive for gaudy decor, terrible service, and subpar food. I was told today that room service it not available due to having a single waiter. Ok... so I'll go to the lobby bar... but be warned... they require a jacket in the bar (highly recommended) even though there's people sitting at the bar in hoodies. I ordered my $18 wings and have to wait for 45 minutes to get them. And they were cold. Rooms are terribly appointed, old, and beat up, and they have random doors with house clean supplies all over the place. Employee uniforms are old and dingy, and not a single one of them are smiling. The AC in the room is so loud you can barely sleep, and it cuts on every 1 to 2 minutes and runs for 10. I'm sure this was a sight to behold in its day... But sadly, it has lost its sparkle... 50 Yeats ago. read more

The Greenbrier - A sample of the beautiful decor. - Resorts Near Me - White Sulphur Springs, West Virginia

I've watched way too many Hallmark movies and wanted an experience that would be unforgettable. The weekend before Christmas, our family took the Amtrak train from Virginia to the Greenbrier Resort. The train itself is an experience, some good and some not so much, but to use it as transportation to a historic hotel really adds charm to your trip. To accommodate the train schedule for departures and returns, we planned our stay from a Friday to a Sunday. I'll talk about the train in a separate post as this is all about the hotel. When we arrived, it was already dark and was greeted with transportation provided by the hotel. You don't have to call, they always send someone to the train depot-just in case. The hotel is literally across the street from the station. It is lit up beautifully! When you check in, you are greeted with a glass of sparkling wine for all adult guests and check in was a breeze. We did not book an upgraded room but can say that the room was more than spacious for our family of three. Absolutely no complaint on the room size or accommodations but realistically, you don't come here to stay in your room. We were fortunate to eat at almost every restaurant and our family all had different favorites based on taste. I personally preferred the Draper restaurant while another loved the main dining restaurant. Each family member enjoyed all the restaurants and it was fun to have to dress up for dinner and make it feel a little fancy for the holidays. People make an effort when attending dinner here. The pool was busy but the hotel had more than enough life guards to accommodate the size. People were kind and shared seats to be able to watch kids, no one was holding chairs all day similar to other stays. The bowling alley was a nice touch for the family, the arcade in the bowling alley was just okay. It kept kids busy but would have preffered it stay old school there. There are enough items throughout the entire hotel to keep the family busy and something for everyone. A shopping interior street, an outdoor ice rink, many musical shows throughout the entire hotel to include when you get off your elevator. We were greeted many times with not only hotel employees but many guests who would jump on the hallway piano near our room and play a tune! Even the casino offered a beautiful and graceful show in the evening. The hotel schedules events all throughout the day so it's worth reviewing the daily calendar of events. Christmas tree lightings, family photo sessions, high tea's and many, many more.... I must admit, it was pricey. However, it was an unforgettable experience for our family. We will cherish the memories of our weekend getaway by train for the rest of our lives. I'd say it was absolutely worth it. read more

The Greenbrier - The entryway of the hotel. - Resorts Near Me - White Sulphur Springs, West Virginia

The grounds are just gorgeous. The staff is super friendly. The room is clean (if not a bit dusty and grimy in some hidden spots, as we discovered when my toddler lost something underneath the massive bed). The wallpaper and furnishings are busy, but quirky and unique to the history of the resort. The food is pricey. The pizza is mediocre. The Easer buffet was delicious. The afternoon tea service is a nice afternoon treat. The morning coffee service is appreciated. The welcome glass of Prosecco was a nice touch. The schedule of activities is inaccurate. This is likely a one-and-done, but my arm might be twisted to give it another try if the opportunity presents itself. I thought $35+ for a small little simple pizza was a little absurd- especially when they told me they are too busy to deliver it and I would have to come down and pick it up. I thought the extravagant Easter Buffet was really well-done and my son loved the cute desserts. I was disappointed that the published opening time (10 AM) for the President's Cottage Museum was not correct. By 10:30, we no longer wanted to wait, and were ready to get on the road. My little boy couldn't wait much longer than we already had. The grounds are well-kept and my son loved the playground. This review is somewhere between 3 and 4 stars, but I am rounding up and giving the benefit of the doubt. Especially because the staff is so nice. Some of the front desk workers may be new, because they didn't realize that the 1100 rooms were on the M level and not on Level 1. We wandered for a bit until I figured that out. But they were kind enough to let us check in to our room pretty early, and that was great! There is something for everyone here. The resort makes you feel like you've stepped back into a different era. I wish I could have done a Bunker tour, but there is an age cut off of 10, and my son is just too little (understandable, because he would not have really appreciated it anyhow). I am so happy I got to visit this massive resort. Thank you for a nice holiday weekend for our little family. read more

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Booked online for Christmas stay special. Book 2 nights and get free breakfast each day and $100 resort credit. Checked out and they charged $128 each day for breakfast for 2 and no $100 credit. Brought to their attention and refused to honor it. No help with luggage when we checked in and had to haul luggage 100 yards to cottage and up 20 steps. Then found old pair jogging pants in room and old food in fridge. Brought that to their attention and was still sitting outside when we checked out. Completely messed up our dinner reservations and had to take what we can get. They include 20% gratuity and 10% historical preservation fee onto everything... even a bottle of water. Probably because service is so bad they have to charge it. Old and outdated. They're definitely not spending that 10% HPF on preservation read more

Arrived early to enjoy the pool only to be told we had to have a reservation and we could not go to the pool unless there was a cancellation. We went to eat at Tree Tops Cafe beside the pool. Half the chairs were empty and very few people in the water. We asked again if we could go to the pool since it was so empty and were told "no. We have to save these spots just in case people arrive". Absolutely ridiculous!! If you must make a reservation you should also have to secure your reservation by a certain time or it is released. read more

Very overpriced for the quality of food and service. Not worth the stay. We were here for a 3 day event and stayed two days prior to make it a vacation. We stayed 5 days but only had to pay the 2 nights we extended. Our trip was over 4k including a $1000 dinner that we paid for in cash. The last day, we had to wait to leave around 4 and we did have a late check out at 1. My daughter ended up being sick with a fever and the hotel refused to extend our late check out with paying for half the room. I think they did throw in a discount. But after paying 4k for over priced food, drinks, activities, etc. i refused to give them more money. The hotel is empty, we weren't taking away another room from someone. It would have been nothing to let my daughter sleep for a few more hours as she wasn't feeling well. Hopefully the new ownership will fix things like this because as it is now, it's not worth the stay. read more

Beautiful experience always! Everything was perfect from start to finish. Staff is amazing, very attentive. Food was superb.

Such a historic resort. You will feel like you have stepped back into a glamorous time from the moment you arrive. So many things to do. Shopping, bowling, events daily!!! Casino, escape rooms, movies. Can be expensive with the taxes, resort fees, and historical fees.- , but they have off season deals . Definitely somewhere to go at least once in your life. Do the bunker tour when your first arrive! Crazy history hidden for many years. read more

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The Greenbriar is the most perfect hotel that I have had the privilege of exploring. Every single detail is taken care of, it's also very beautiful and whimsical! There are so many activities and many great restaurants! The bunker and carriage ride tours should definitely be on your list of activities! I would give it 10 stars if I could. It's simply magical!! read more

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Coming from 3:30hr away, this was an experiment into going to some different places. But it has been on my list and was a present for my birthday - so off we go. We came right in-between the spring planting and the summer planting, so the garden beds weren't like you would usually see on postcards - which is fine, but if you are there to specifically see those plan early spring or Mid-June for summer. The grounds were nice, southern charm and some vintage accents. The decor is very elegant, lots of original style prints and colors, and the staff was very friendly. They have daily inside and outside tours for guests, as well as different experiences you can book. They also have the golf course which is beautifully maintained and we got a chance to walk by. Taking both the outside tour and inside tour was a great move, enjoyed hearing about the history of the place, how it came to be present-day etc. For the paid experiences we did the Jeep off-road experience and the bunker tour. The Jeep experience I was a bit taken aback by but I adapted and delivered and really enjoyed it. The bunker tour was also really cool to listen to the inside aspects of the resort and how it was designed. I liked the various food options, as well as the casino - would recommend each. At first I thought the dress code would be stricter but I only saw one person popped, in which case they just gave the guy a jacket to enter the casino. Really liked coming here - another casino off the list and a great birthday present. If I came back I wouldn't mind playing a round to say I have, maybe trying other food place or two, whichever. read more

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My mother is from White Sulphur and I have been coming here since I was a baby and it saddens me every time I step foot in here now. It's falling into complete disrepair. It's dark, dingy, and smells extremely musty inside. My allergies are terrible in here, which makes me wonder if there's a bunch of mold or dust in the air. The shops are going downhill, and there's hardly any merchandise in the doggy store! The bathrooms are gross and the wallpaper is falling off the walls. They need new merch, it's been the same for 10 years. Maybe it would have been better if they had auctioned off the building like they were going to last week. Maybe someone could have restored it to the glory days. They have good coffee and ice creams and jam, though! That's a plus. It's very nostalgic coming here and the employees are always very kind. read more

First off let me say I enjoyed my stay only because of the friends we were meeting there. The Greenbrier itself was a true disappointment. Our room was dated and beat up. We arrived to find someone's underwear on the floor in our closet. The carpets stained and the furniture well worn. Wallpaper tearing off the walls and mold on the ceiling in the bathroom. Our first dinner was in the Italian restaurant and the food was awful. Not authentic Italian by any means. More Olive Garden but worse. The first night we couldn't sleep because the room was so so hot. The air conditioner was running but no cool air coming out, just a lot of noise. We told the front desk about it and we had another hot night the next night. We called again the next day and I was in the room when the maintenance guy came up. He said the unit was totally frozen and from what he could see in the computer no one was ever sent to the room after the first night. He said he was going to see what he could do to unfrost it but he said the unit was so old nothing might work! REALLY??!!! The next morning, after another sleepless night we checked out at 7AM because we couldn't wait to get out of there! My husband did say the golf course was great. I went to the spa for a massage and that was very nice. The dinner at Sam Snead wasn't bad and our dinner at Prime 44 was good. But for what the charge for everything you can get the same meals anywhere else. Would I ever go back again? NO!!! I got home yesterday and decided to do some research on the place. If I had read what I read before making our reservations I would have never gone. They hire foreign students on some special visa. They pay them minimum wage which in WV is under $10 an hour and they house them in old run down properties in the area. Then they deduct $100 a week to live there! There is a lady in the town who has started a mission to help these poor kids. The Greenbrier is using these poor kids who are coming here to learn and open up doors for them when they go home but for a year they are overworked, underpaid and abused by the Greenbrier. I find that repulsive. They also don't pay their regular employees well and no longer offer them health insurance. The Greenbrier is no longer "America's Resort" in my opinion. It's a disgrace on so many levels! read more

What an amazing historical place to see. We had a great day seeing and learning all about the history here. A historical treasure to be sure. read more

The Greenbrier - Resorts Near Me - White Sulphur Springs, West Virginia

As a life long West Virginian and visitor to the Greenbrier it pains me to write this review. The Greenbrier is a source of pride for our state but it has been ruined under its current management. We just checked in yesterday, the AC was broke so we were miserable all night and today they brought us a portable unit, so now we have to yell to talk to each other. This morning we turn the water on and it's brown and nasty. We had to brush our teeth with bottled water for gods sake. Plumber says it was a main line break so we should be on a boil water advisory but nada. We go to the pool and find out they still require a reservation for the pool!!!!! They started that during COVID but for some reason continue the practice. I have never stayed anywhere that you needed a reservation for the swimming pool. The new philosophy here is apparently to make guests please management, not other way around. I'm irritated and embarrassed for our state! After coming here for 42 years I hate to say, I will not be back! read more

We always stay at luxury resorts. We requested housekeeping with extra pillows, towels and toiletries. Came back this evening - found 2 extra pillows thrown on bed.. no trash removed, bed not made, old towels on bathroom floor , no clean towels or toiletries. Extremely disappointing that housekeeping did absolutely nothing but drop off pillows. This is definitely not what is expected at a luxury hotel. If you have a choice, definitely choose Nemacolin or Salamander for exceptional service.. Greenbriar does not deliver when it comes to service read more

The bath water, lavatory water and to8let water were brown and very unsanitary. I can't imagine why the health department doesn't close the entire resort. Prices are much higher than advertised after fees are added. The rooms and furnishings were in poor repair. I would never go back. read more

we have been consistent visitors since 2009, hosting corporate events as well as our our family vacation. Sadly, the entire experience continues to decline whike the cost continues to increase. From pools that are routinely closed to crazy overpriced average food, its got some major problems to address. read more