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    The Grout Doctor-Eugene

    5.0 (2 reviews)
    Closed 8:00 am - 5:00 pm

    Services - The Grout Doctor-Eugene

    Grout cleaning

    Re-grouting

    Grout recoloring

    The Grout Doctor-Eugene Photos

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    7 years ago

    Business owner information

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    Christina P.

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    7 years ago

    Business owner information

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    Christina P.

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    Carter Family General Contractor

    Carter Family General Contractor

    3.0
    (12 reviews)

    Carter Family General Contractor took my friends $10,000 down payment and never followed up with…read morepaperwork (copies), updates as to status of project and GHOSTED HER on ALL FOLLOW UP PHONE CALLS. I have contacted local news stations asking them to do a piece on them. Will follow up with Better Business and file a complaint at bbb.org.

    Carter Family was a Nightmare. We are currently in the process of filing a complaint with CCB…read morebecause we were overcharged almost $14,000. The work was spotty. There were constant "change orders" for things like an additional $2,600 for touch up paint on trim and other things that should have simply been part of the contract. Our $73,600 contract ballooned into a $93,200 contract with no significant changes made to the work.  It took them 7 months to remodel a bathroom, paint, install laminate floors and they still weren't done when we finally asked them to just not come back due to workers never showing up. They have no secretary and try to manage everything through an app that does not work. Payments through the app didn't go through so we had to just send a check that the company could not or would not keep track of. There is no way to directly contact Ryon. All you can do is text and he will say "I'll look into that" and then you will never hear back. He literally said "I will get back to you ASAP" over a month ago now. They left a ton of trash from the remodel on the side of our house. We had to clean up after them at the end of the job. And then there was just weird stuff... like they painted the walls in semi gloss, they would just leave doors open--not just unlocked--open when they left for the night. Our plumbing started leaking and pooling in the basement near the shutoff valve they were using and they never told us.... Altogether it was just a legendary bad experience.

    The Grout Doctor-Eugene - groutservices - Updated July 2026

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