My 87 yr old mother chose this facility on her own, without consulting with family members or doing…read moreresearch. She is in the Bradford (Shreveport) as I write this review. Her first impression was positive since she had been in the hospital for weeks. The room was nicer and the bed more comfortable. Initially, the staff seemed pleasant and helpful...then reality set in. She's been there two weeks. Here are some facts for those thinking about this center: Mom has: - Had her meal tray set on a night stand she couldn't reach and left there - Called for help going to the bathroom and waited over an hour (while taking Lasix) - Been wheeled to a group room since there's no therapy all weekend, and left in the wheel chair for 4+ hours with nothing to do and no one checking on her. During that time, the Lasix went to work so she sat there soiled for hours. - Been wheeled to the dining hall and put at a table by herself, further contributing to the sense of isolation she's feeling. She can't move on her own and wasn't asked if she wanted to eat with other patients. - Been given food she normally doesn't eat because of medical needs--fried chicken with skin on it, 3 carbs on multiple meal plates, eggs/sausage repeatedly at breakfast (did have some oatmeal/grits). - Not seen the doctor since her admission (who is reportedly coordinating care with her PCP). After having an emotional/psychiatric type episode, we requested her meds be reviewed and a psych-evaluation be done. Eight days later, all we know is they drew blood a week ago, no other communication with the family on any of that. - Had sleep disturbed while aids were gathered in the hall "gabbing" (night shift). Shame they couldn't spend that time preventing infection and meeting patient needs. -Had some days with one session of small motor manipulative activities for her physical therapy. While there is some benefit, she needs gross motor strength and mobility gain. Putting wood pieces in holes and clipping clothes pins is not helping her legs get her to the bathroom. One may also wonder if Medicare is getting billed for multiple sessions when only an hour of hand-eye, small motor skills are done for the whole day. Does an hour of pegs and pins justify 24 hour care paid for by our tax dollars? - Developed mouth sores she's never had. Not sure if the oxygen tube should have been changed or the failure to assist her with nightly denture care is part of it. Last night Mom and I were talking and she told me she dropped her denture cup. She called and asked for someone to get it for her, put the water in it and add the denture cleaning tablet. An aid she described as "snotty" came in, picked up the cup and set it on a table and left. Dental infections can contribute to heart, pulmonary and other medical conditions (which she just got out of the hospital for). I hung up with Mom & called the Bradford. The phone rang so long I wondered if it would be answered at all. I asked for the supervisor or manager on duty. There was a silence...guess there wasn't one. The nurse who answered the phone was very polite but seemed unclear what to do in response to my request for a supervisor, but said she could help. I told her the situation and asked that someone be sent to the room to get the dental care needs met. She said she would take care of it. Half hour later, no one had been there, so mom went to sleep without getting necessary oral hygiene care again. Does that meet the legal definition of negligence if infection spreads to her heart or lungs? I'm hoping the doctor and administrator are given the messages to call me and reply. My next step, is to drive in from out of state and get my mom out of there. I find little value in 5 star reviews with no substantive content, some by people just visiting. Personally, I want to know how the patient is being cared for - physically, emotionally, medically and psychologically. The content of this review was reported "by the patient". Use this as you wish. Now my mom will let us check things out before she chooses a facility the state has ranked as a "one star" institute.

Horrible place!!! The place looks nice and clean and you can tell it is a modern facility. The…read morephysical therapy for rehab in excellent. But.....the patient care is as bad as it gets. They aren't mean they just ignore you completely. My mom had 1 shower in 3 weeks, her sheets changed 1 time, upon my insistence. Food is just bland. Typical hospital food. They will not answer the phones. I have tried for as long as 3 hours during the regular working day and never get anyone to answer the phone. The youngest lady at the front desk is the rudest person I have ever seen. At lunch time, all the computers at the nurses station had big food menu's on the screen. They come in with arm loads of take out food and eat with their fried chicken spread out all over the front reception desk and the nurses station. This ritual is repeated at dinner time. It is pathetic, horrible, could not even get paper towels holder filled for days on end. One shift blames the other shift for all the neglect. I tried in a nice way to ask for necessities and they would patronize me and say we are right on it, but it never got done. Please do not take your loved one there if you can have any other option. I was so disappointed, I had wished it would be a decent place for my mom to get rehab. I took her out after 2 weeks. I needed to get home health so she could get a shower and sleep in a clean bed.

My father briefly stayed here as he recovered. They offer private rooms and good service. The smell…read morecould be better I hate the strong urine odor throughout the facility. The night time CNA are very unprofessional and unwilling to do there jobs without being instructed.

The facility is beautiful. The care doesn't match it. Funding doesn't match the need for great…read morecare. Finding great caregivers does. There are great nurses here, but very few caring nurse aides who do the actual hands on care. Physical therapy is passable. My mother was here three times. This is the last. She demanded to be taken out.

I'd give no stars if I could! This place is a hell-hole of death! Do not leave any family member or…read morefriend at this deathtrap. I brought my father out of this place in May 2020 after three months there, against all of their suggestions, as they wanted to transfer my father to a skilled nursing facility. I am so glad that I demanded that he will be transported home and nursed back to health by home health and competent physicians. Thank God, my father made the four-hour transport to my home. After less than 24-hours in my care, I called Paramedics to take him to the Emergency Room at the hospital in my city. My dad who walked into Willis Knighton Pierremont ER, sent to long-term acute care on the 8th floor five days later, and then released three months later, was in horrible shape, with his infected skin trying to kill him. The Houston wound care doctor documented thirteen (13) wounds, some unstageable or at Stage 4, and contractures beyond 90-degree angles. You could tell the LifeCare (or PAM) staff had left my father in fetal position on his left side to die. No one thought the family would ever see the gross negligence of this facility as it planned to send him to skilled nursing with no one seeing the evidence. The case manager Marcy committed fraud by writing up his home health orders with Stage 1 pressure ulcers, so much that when the Houston home health agent read Shreveport LifeCare's description of my father's physical condition and compared it to Houston hospital's physical condition report, they commented that "We could only go by what LifeCare wrote in its orders, which obviously was false information." To date, my father has only one wound left that is almost healed. His contractures are almost gone. Look at it this way - My father got 13 wounds in 3 months at LifeCare, and my father has gotten 0 wounds in 18 months in my care... My father was not in LifeCare for Covid-19; he was in there to fight MRSA which he got during his Pacemaker insertion surgery. However, he got caught in the No-Visitation at facilities because of Covid, and it created the Perfect Storm for gross negligance at LifeCare. The infectious disease doctors who serve this LifeCare probably never even looked at my father. They never contacted us. They never wrote any notes on his file except "comfort care" and being Covid-overwhelmed is no excuse for these doctors giving permission for negligence. The internal medicine Dr Wen Liu and assistant Misty are a joke, and they will be reviewed elsewhere. The only time they showed any interest was in May when I said I was not sending my father to skilled nursing. Then they jumped into action to cover up neglect and try to talk me out of caring for him in my home. All of a sudden, Misty could FaceTime with me - wow - and was determined to try to show my father was way too sick and it would be too overwhelming. What a joke she was! And the only reason internal med Dr. Liu agreed to send my father to WK, just one floor below, so the cardiologist could see if Dad was a candidate to remove the Pacemaker with MRSA was only because the Houston Cardiac Electrophysiologist personally called me and said "Get that Pacemaker out of your father. It's killing him. Tell them to bring a Cardiac EP in, and he will immediately know what to do." Well, I practically jumped up and down to get this done. Guess what - the Shreveport Cardiac EP did know what to do - he took the MRSA contaminated Pacemaker out and inserted a Micra Pacemaker into my father. The Cardiac EP down here said my father was a good candidate for removal, yet the infectious disease doctors at LifeCare kept writing 'not a good candidate' in his files that the Shreveport cardiologists could not get permission to see my father themselves. WITHOUT my demanding to Dr. Liu to Get it done! Send him to the 7th floor! I won't go into the staff who like to play games with us when we tried to get information on our father. One night they say "You need a password." "Next night, they say "You're not listed as one of his children." Then if they did relay info, you could tell they were just reading out of a file. Once in a blue moon, we would get an angel nurse who took the time to let Dad talk to us on the phone or she'd tell us what he'd been talking about to her, and we knew he was of sound mind by just his conversations. When I was bringing him home, the new shift nurses did not know I was staying in his room because he would be leaving with me the next day. I never saw the morning nurse until I finally called the nurses station at 9:00am, asking where the nurse was - where are my father's meds, why is my father still laying in his urine and feces with the wounds dressings soaked and exposed to the urine and feces. Boy - the nurse came running when she heard my voice, in fact, three nurses ran in the room. Then the charge nurse came, then idiot Marcy case manager. Hey - I guess I got someone's attention - caught the negligence red-handed...

Dr.Cline has been my doctor for almost 8-9 years…read more They are always professional and try to keep appts on time. They have gotten backed up at times, but that's expected. I like that they have CT, X-RAY, LAB AND SURGICAL SERVICES on site! One stop service.

You can't get into this place without a doctor referral. Annmd told rmthats 24 to 48 hours. I have…read morebeen going here since it opened. Since my internal med doctor checks my psa I haven't needed a specialist in 3 years. Now im very ill I have to wait a few days to see my doctor. Go to a Willis Knighton clinic!

I have always wanted lip filler, but the price has always scared me off, I have really small lips…read moreso I assumed it would be really expensive for me. I talked about it to a coworker and she told me about the jadeclub and how affordable it was. So I made a consultation appt at 7:30 am before I had to be at work at 8. I ended up getting a lip flip, and one syringe of filler, spent $45 with jadeclub & the payment plan. I was out of there in time to make it to work at 8. I am so happy with the results, I felt almost 0 pain and they look great. I didn't even experience bad swelling or pain once the numbing wore off. I am so happy w the results and will 100% keep returning. Thanks Ashli!

Courtney... Is AH-MAZING. Super wonderful staff, super wonderful work.read more

Lifepath Hospice is owned by the same company as Heritage Manor nursing facilities in the…read moreShreveport area. If your loved one is in one of these facilities and needs to go under hospice care, Lifepath is your only option unless you move the loved one home or another facility. Many of the care providers with Lifepath were rude and failed to introduce themselves before they treated or bathed the patient. They did not show kindness or compassion. My loved one was fully mentally with it until his last day and he (and our family) was not pleased with the treatment by the caregivers with Lifepath Hospice. If we had known just how few days our family member had left on this earth, we would have brought him home with one of the highly recommended hospice companies in this area.