I don't usually write these, but the reason I chose Trichology was because of all the great…read morereviews. I didn't have a good experience. The girl who cut my hair was kind of rude and wasn't even going to straighten or style my hair until I asked. When I asked her any questions about hair care she said "I don't know". On top of this, I absolutely hate my haircut. I brought in pictures and asked if the cut would work with my hair (she said, "it's really all preference"...?) and it apparently doesn't.

What's not to love? I called and was able to book at appointment within the week, I came in and…read moretold Linsey what I wanted and she nailed it, and there was super great service and conversation the entire time! I took off about 7 inches and went from long to lob. She knew exactly how to do the cut in the most up-to-date and stylish way, and gave me options as we went. I showed her pictures for inspiration too. Her price was extremely reasonable for my wash, cut, and style. She took her time too which was nice- sometimes I feel that when you get just a cut you are rushed through, not the case here. This was my first time to Trichology but definitely not the last!

Maly does amazing work. I've never had so many compliments on my hair within such a short period of…read moretime.

Maly is the best! I wasn't 100% sure what I really wanted for my hair and she took the time to…read moreexplain to me what the process would take and what would work and what wouldn't work. I appreciate her honesty and my hair turned out great! I went with a short bob cut with purple highlights and get compliments everywhere I go. She is so easy to work with and she is very responsive when it comes to questions and setting up an appointment. I'm always excited to get my hair done with Maly!

The best hair place I have been to for a long time! I absolutely love Emma she does such a great…read morejob on my highlights!

I just moved to Logan and I was very nervous about finding a new stylist because there is always a…read morechance you and that stylist just don't click but that was not the case here. This place is right next to Angie's diner and the parking is located in the back. I called on Monday midday and had an appointment for a trim with Deyanira on Wednesday. After my trim and our conversation I decided to book another appointment to get some highlights to hide my grey/white. I was able to make an appointment for Friday and it was nothing but enjoyable. I LOVE my artist and she really listed to what I wanted and made it happen. The shop is nice as well and they have complementary water and coffee out in the open in front. Everyone is super friendly and you can tell they care about their customers. If you need a new artist go see Deyanira and she will take care of you! She is new to the area as well and an awesome addition to this shop. She is def my stylist here in Logan!

Micheal was awesome! Super nice and easy going. Great stylist! One of the first haircuts I have…read morebeen genuinely happy with!

it seems she has been trying to delete my original review so here's a new one…read more first of all i am honored to receive the famous "hope u heal" line u reserve for all ur bad reviews. guys this is an example of her condescending tone since our original call. i also want to say that although i do think Ariana's read on the situation was spot on and perfectly articulated, i had absolutely nothing to do with it. she is a complete stranger. if i were recruiting people to leave reviews, u would have more than just one couple things in response to ur last message: - a haircut this bad should be obvious to someone claiming to be a professional. - I dont think being a loyal customer entitles me to a refund, i think a bad haircut does. - i only mention being a recurring customer to emphasize 2 things-- the way you treat loyal clients with a **good track record**, and lost revenue for a business who *themselves* stated cannot afford a refund. - I was very careful to specifically not use the word shelf and that was intentional. - Ive had big short hair, i've had two wolf cuts, & i know how to style it. I would never request a jelly or anything resembling one. ever. (not that that's what this is) - I didn't request a blow-out. I was OFFERED one. Maybe it's not something y'all should offer in the first place if u will blame clients for accepting and use it to deny refund. - I wasn't shown the back of my hair, esp. not in final form. being in front of mirrors does not change that. this is low IQ. - I nearly accepted ur "resolution" bc u gave me no other option and i was genuinely trying to work with you. but ultimately, like i tried explaining on the phone, it would not have actually solved anything for me. simple as that. - yes actually... I did leave satisfied.. bc I didn't notice? and it's almost as if... that's the whole issue ???? hello ?? i want to make it clear that although i was preparing for a chargeback, i remained very polite and still tried my best to resolve this directly with the salon. i even tried to meet her halfway by suggesting a partial refund but she was not making the same effort, and became progressively rude. It's clear we're operating from fundamentally different premises. maybe that's the root of the problem here. Your position is that there's nothing wrong with the haircut itself and that I don't know how to style it. ok, I'll bite. for the sake of argument, let's assume that's true.... It still doesn't change the fact that this is objectively not the haircut I asked for or agreed to receive. on that basis alone, I am owed a refund due to service not as described. it doesn't matter if u think u can "make it better". improving something bad doesn't make it good, just makes it less bad. if you had any ground (or documentation) to stand on, u wouldn't have lost the case. having a "policy" does not mean you can do whatever you want. There must be exceptions for certain cases when mistakes are made. and you need to have discernment to know the difference from when someone's abusing the system. but that requires competency (in your field and in life), humility, and good faith. when a customer has been wronged, the burden should never fall on them to figure out a resolution that works for the business. It should be the other way around. why do i even have to explain this. If I were in your position, I would be mortified to hear a customer had this experience. my priority would be to understand what would make the situation right for them and do everything reasonably possible to make that happen. I personally would have offered a refund AND an adjustment. But ironically, that means taking accountability... fortunately for all of us, u have proven it yourself that you have never been capable of this (just a quick search to see how you respond to every bad review on here and Google) and to assume premeditation/malice is a really disappointing take on this situation and makes zero sense. why or how on earth would i plan to have a bad haircut? but if that's what were doing, i can do the same.... maybe you offer blow-outs for plausible deniability on haircuts gone wrong? maybe i wasn't shown the back on purpose so i wouldn't notice? i agree there are no winners or losers here, because at the end of the day i'd rather have my hair than a refund. but because i was so polite throughout the situation, you took advantage and at the end basically shoo'd me away & expected no consequence. the last text message you sent me speaks for itself. even a stranger was upset for me. by the way... I reiterated my points via email, not to rehash anything, but to have it all in writing for the case :) i've attached photos of my original review from Google, KJ's response from Yelp, and Ariana's review as well because it tickles me and they threatened to take it dow.

Rafa is a master craftsman. I was interested in a new cut, but was not sure exactly what I wanted…read more He listened carefully and made a recommendation that I agreed to. I was very pleased with the end result. Tremendous attention to detail and finishing touches. Highly recommend.

This place is great. I called in for an appointment and I was given one the same day. Very…read moreprofessional and I felt right at home. I will be back for sure.

I have been going to Kallie for over 3 years and so does my husband. She is efficient, friendly and…read moreresponsive. The salon is clean and the other stylists are also friendly. I was surprised to learn that they are a full service salon -perms, color, highlight and waxing. They are a great value for your dollar. Another plus is great parking and close to home! You can call and schedule an appointment or take your chance on walking in. Be prepared to become a regular!

Absolutley LOVE LOVE LOVE this salon. Such a fun group of people, awesome service and prices and…read morethe new wax for eyebrows is absolutley the best. Worth the 30 min drive everytime.

New location with the same great service as their other locations. Friendly staff and a super nice…read morehaircut.

Great service. Very friendly. I really like the way they are attentive to what you want done to…read moreyour hair. Will definitely use Great Clips again.