Worst experience in my life.
My helmet was stolen from the street, so I order the exact same model from this company (same size as I had before)
After 3 weeks waiting I received the helmet. Unfortunately the size didn't fit, When I asked them to exchange it, they wanted to charge $40 Aud (that's 20% of the helmet's purchase price)- I was like fine, that's not worth for it, I will use the small size...whatever. Than I realised that the helmet's sun visor is faulty - I couldn't open it (as I mentioned, I had the exact same helmet before- so I know it very well how does it works) When I told them that the helmet is faulty they gave me 2 options:
to send back the helmet (cost on me -$15 aud) and pay for a delivery of a new helmet (cost on me - $15 aud)
Or to drive to their warehouse to return the helmet (1.5 h driving - my time), FYI: they haven't had a new helmet at they store so I would still end up without a working helmet that I paid for.
the helmet been sent back to them (of course on my costs) - they advised me that it's not faulty - I just don't know how to use it and they won't send me back my faulty helmet neither, as Im refusing to pay an additional post cost again...so I ended up without helmet and without my money
Pls think about it twice before you buy anything from them! read more
