We don't have a HD in Athens, so we drove a 100 mile round trip to this store. Among the purchased items was a pack of '3' light bulbs. Once I opened the package at home, I found that only one bulb was still in the package. I called 08.23.24 to seek a resolution. The person answering the phone claimed to be a manager. He said he had no way of mailing the missing bulbs to me. If I was willing to drive the 100 miles again, they would replace the missing bulbs. I ordered another package of the same bulbs online with free shipping, from that store, despite his denial of this ability. What a shame! What very poor customer service and experience from HD! read more

The Home Depot - Be sure to check all packages before leaving the store!!! Buyer beware! - Nurseries & Gardening Near Me - Corsicana, Texas

I placed a pickup order at this location, on my way to another city. It was my first time using pickup and I was nervous. After some calculations I realized I wouldn't be able to fit all the supplies in my truck in one trip. I called the store and asked if they could split up my order for me. They had no problem with it. Both times I showed up. My order was waiting for me. I was in and out so quick. The customer service here was phenomenal. One of the best Home Depot experiences I've ever had! So so thankful to Randy and everyone else who helped! read more

Great customer service, very professional and nice. Ordering online and picking up at the store is very convenient. I have bad knees and, unfortunately I can no longer walk through the store. I love shopping at Home Depot. read more

You are on your own here. People walking around drawing a paycheck doing nothing. Try to get some materials loaded if you are a contractor! 45 minutes to get 35 sheets of plywood after buying them. Ridiculous !!! read more

Management wouldnt honor clearence item even though its listed online as clearence. 599.00 pool umbrella and the box is beaten all to pieces . Worker called him and he never came to look or see tjat i had it pulled up on line as clearence at full price but said see instore pricing and waa told not on clearence! read more

Bought a warranty for our fridge. It's been 6 weeks without a fridge. The parts are still on the counter and the fridge is dead. Home Depot and sears repair have just promised repair and done nothing read more

I spend way too much here. Much better staff than Lowes. Seems like the people here actually like their jobs

Worst home depot ever. Since it's close to home we have no choice but to go to this one. Every time we vi it's a terrible experience and today was the last straw. We waited in the paint department over a half hour with no one helping us. I had to go to the customer service department to see if anyone worked in that department and the person who did said oh me and laughed. Its really disappointing how unprofessional and how no one cares at all. I will never go back ever. If you have a few hours to spend just standing around then this is the place to go to waste time. read more

There was a hailstorm and I had a leaking roof, leaking on antique furniture. I called Home Depot SW San Antonio Tx. They sent someone, put a tarp over it, measured it and were gone. Within a short time I had a new roof with a payment I could live with that included insurance. I have 4 water heaters, 4 toilets, 2.5 miles of PVC water line and a lot more from Home Depot. If you need it they have it. I think they are wonderful. read more

I went to return an item purchased by a contractor who was no good and left the job half done. I had the receipt and wanted to get in store credit. I explained this to the cashier. Then she put the money back on the crooks credit card. I explained that I paid upfront for the items. The manager was brought over and told me these were stolen goods. I had no ownership over the items that were purchased because they were purchased with his card. They called the cops on me. I'll never shop here again read more

I have been shopping at the Corsicana, Tx store since it was built. I have always been frustrated because I could never find someone who could help me. Either, there were not enough employees working or they were complete oblivious to where items were located. That is until two years when I ran across an employee named Virgil. I don't know what his last name is, but all I know is that I will not shop the store unless he is working. This gentleman is courteous, knowledgeable, and extremely friendly. If he can't help me, he knows who to call. While the young people are at the front visiting with each other, and really don't show any interests in helping. The older employees at least try to help. However, I highly recommend that if you are going to Home Depot and need some help, ask if Virgil and see if he is working. He is the absolute best employee at this particular Home Depot. Bernie C. read more

We have had the worst experience ever from a store. We were sold a glue down carpet which they said we did not need a mat for. Then we had the person from Home Depot to come and measure and check everything out. She did not mention that we would need all new base board. So the installers come out to put the carpet in and they see the problem right away! We spend3 hours talking with Home Depot the whole time the manager there is tell me he is have a rough day sorry but that is not our problem. Then we speak with another employee of Home Depot and he said come to the store and we have mat here in the store you can buy. So we make our 30 mile drive to the store. And they tell us no you can not put down this mat will void the warranty. We tell them that is fine we will sign something saying we understand about the warranty. Will guess what they told us No! So now we have to hire a carpenter for new base boards and a painter. And Home Depot said no problem we will help with all of that. Not true they are giving us 15% of the wood forget the carpenter we are are tuck with that bill. We will never walk back in that store again! Terrible! read more

No staff self checkout only unless your contractor. Staff was all in small groups talking to each other. If you want help here you maybe disappointed read more

Nice Home Depot. Received warm welcome from the front cashier right after entering the door. Everything looks organized and clean. Good store. Thank you. read more

The Home Depot - Nurseries & Gardening Near Me - Corsicana, Texas

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I very seldom have a good experience at this Home Depot. The employees typically are not helpful at all. When I go there I try to find either Alan or Bernadette. They are the only people there that care anything about customer service. read more

They're perpetrating the biggest scam on their customers with these extended warranties when they're not able to honor them. They ask all these customers for their information at the time of the purchase with these extended warranties they don't keep them in the computer they refer you to third-party entities and even the manufacturer when they are selling the extended warranty. Managers and staff don't know how to get the ribs resolution or which avenues that you need to take to get resolution. And even as we found out with my parents having the receipt and information and documentation that they didn't keep most of the stuff in their system and the and the going through the conflict of resolving the issue is even more disheartening didn't even have to spend multiple extra dollars to buy the warranty that is not good at all on the paper that is printed on. Go to Lowe's Sears of someplace else so we can start showing Home Depot they need to change this process read more

i agree. when you look for someone to help they head the opposite direction. if you do find someone they tell you they don't work in that department but i'll get you someone. up's they got away. waited 15 minutes ...... still nobody. suggestion lowe's. great service. read more