I had a great experience at Home Depot. I stopped in to look for some home improvement supplies and was impressed by the large selection of products available. The store was clean, organized, and easy to navigate, which made finding what I needed much easier. The employees were friendly and helpful, and they were willing to answer questions and point me in the right direction. I appreciate that Home Depot has everything from tools and building materials to garden supplies and home essentials all in one place. Overall, this location provided a smooth and convenient shopping experience. With the great selection, helpful staff, and easy layout, I'll definitely be coming back for future projects. read more

Not many people around for help place was kinda Willy Nilly and disorganized only 2 self checkout lanes were open

Clean, organized store, and I've always been treated well here. Plus the Saturday kids crafts are great

I was shopping in the nursery Home Depot to buy some plants. I was approached by a nice lady who started out with a compliment. That's where I need to be more savvy. The lady was doing a survey asking about water quality. I said my water is fine. She said OK I'll mark you down as fair. I said no, I don't have an issue with water quality. She said they were giving away a gift card and she had a Home Depot apron on, so I figured she worked for the store. Don't fall for it. They will call you a lot. They are in fact not Home Depot, they are a 3rd party selling something. I called HD office and they said they cannot stop the calls. Isn't it enough that I was going to HD to spend money? The flowers I bought were nice but I'll probably go elsewhere in the future as I want peace on my phone after going to the store. Just letting folks know, FYI. read more

Beware of bait and switch! I ordered a 13500 watt rated generator for store pickup. Delivered was a 13000 rated generator they claimed was correct. One size smaller. They could not reorder because every time they ordered the correct size, the smaller unit showed up. Hoped the purchaser did not notice but I did. Will purchase elsewhere. Just got a contact from Home Depot management wanting more info by clicking a link Guess what, the link doesn't work! read more

I ordered a wrench I needed to repair my car, they said they had it in stock. I made the mistake of paying for it online expecting an email that it would be ready for pickup. Never received it. I found out days later that the order would be at their store a week later. When I called the recording checked my order and said it was at the store. I would get an email when it was ready, I called the next afternoon and was on hold for twenty minutes, then informed that the wrench would not be there for a week, I tried to cancel the order but was informed I couldn't do that until they had the wrench. Stay away from this store, I drove over to Advanced Auto and picked up a wrench so at least my car is now running. read more

Hard to find people, difficult to have assistance on any particular department. Help at this particular store is worse than any other store. Difficult to imagine since it's a better neighborhood than the Maddison store! I have tried to avoid this particular branch, and will continue to do so! read more

Horrible! we have been loyal customers of other stores for years because HD is SO AWFUL! Every time we try to give them another chance we regret it. There customer service is atrocious. Had brand new chainsaw-with proof of purchase - and she refused to even ATTEMPT to help us. Don't waste your time. Go to Lowe's or other store. ANY other store. read more

Incompetence all around! First off they labeled all of our paint cans the wrong color labels. Then we wait weeks for a washer and dryer to be delivered. The day of the delivery we wait all day, driver says he's on the way. An hour and a half later they text us saying the delivery was attempted but they couldn't deliver it. No one attempted any delivery and now we're stuck waiting another 2 weeks. Why put up with this with Lowes next door? read more

I've been doing all of my home renovation projects through this Home Depot and have always been treated kindly and respectfully. Don't agree with the star rating so I thought I'd help. read more

If anyone at Home Depot has a clue about customer service they hide it very well. Order product on Friday to be delivered on Monday. Waited all day. No delivery. No product means I am paying people to stand around. Called and was told that the "guy" who delivers never came by to pick my order up. Asked for truck delivery for the next day and was told it was impossible because he was already booked. No sense of any service even attempted. Was told the next available date was 4 days later. read more

My experience was with their delivery/installation services. I purchased a dishwasher a couple of months ago. When it was finally delivered, the installation guy had trouble installing it. Then when he finally got it installed, he informed me that he couldn't mount it...that I would have to do it myself. ??? I contacted the delivery/installation services team and they sent someone out to mount it.....2 weeks later....... Now after having the dishwasher for a couple of months, it just quit working. I contacted Bosch and they told me that there could be an issue with the electrical/junction box that the installer hard wired the dishwasher to. Now I have to get s local Bosch appliance repair company to come out and check it out. I WILL NEVER USE HOME DEPOT AGAIN FOR APPLIANCE INSTALLATION!!!! THIS HAS BEEN A NIGHTMARE. read more

The staff here are always helpful and friendly. The selection is good, but not as good as I would prefer. If they kept more items in stock, I would gladly increase the rating to 5 stars. I realize Covid-19 has hurt HD and other businesses, but it would be helpful if inventory was a little more accurate. This goes for all the HD stores within an hour of this store. I've had to travel to multiple HD stores more than once to find what I needed to complete a project. read more

I've been getting wheatstraw bales (20)for a couple of days now and the people there are lazy and be having attitudes. Just cause I asked to get the dry ones cause I don't want the wet ones ? He gave me an attitude and was mumbling stuff. Worst service ever. Please get back to me. I asked to speak to a manager and he told me the manager right there. So the manager didn't do none. read more

Had a lovely lady named Donna in The appliances Department at Home Depot in Hendersonville TN helping me find a small chest freezer. She looked on the computer to see if they had them and they didn't so she looked at other retailer stores in the area to see if they had them. I bought a bigger one cause she went over what is her job to help me . She was the only person who greeted me and acted like I was in the store. Everyone else just walked by me fast like I was going to ask them to do something read more

Every merchant has customer service issues from time-to-time, but it's how they respond to those issues that remain in their customer's minds. I've spent a lot of time and money in this Home Depot lately. I've founds things I needed and experienced frustrations when I couldn't find exactly what I was looking for. But the take-away from this whole project is how I was treated by the people in the store. I recently bought a washer and dryer, and after I got them home, we decided we wanted pedestals. I went to the store and asked if the delivery fee included installation, and the sales associate told me it did. So I purchased the pedestals and arranged for delivery. Home Depot uses different company to do their deliveries, and when they arrived, they told me that they don't install pedestals unless they deliver them at the same time as the washer and dryer. The delivery guy was unimpressed when I told him that I was promised installation at the store. As I was dialing Home Depot's customer service line, the delivery guy asked if I was keeping them or refusing them, so I refused them. I called the customer service line, and they promised that someone from the store would contact me shortly. That someone was Bill, the Merchandising Manager. He had already researched my sale and confirmed that the delivery does not include installation. He asked how I wanted to resolve this, so I said that I really wanted the pedestals, but I was not able to install them myself. Bill arranged to have the pedestals redelivered to me, and the delivery company was not happy about that. Then, two people from the store came and installed them for me. They did a great job, and we have the laundry room we wanted. It is this type of customer service that will keep me coming back to Home Depot long after my project is complete. read more

The door department took nearly two weeks to turn in their measurements, and then the contractors never called to schedule the installation. We selected a door with internal blinds upon the recommendation of the door department guy, George, because in all his years he has NEVER seen them break. The internal blinds are nonfunctional even before we installed the door! read more

Absolute Fail!! We ordered a refrigerator on Sun. 6/25, for delivery, today, 7/1....we called this a.m. to confirm delivery-- and found out that the order had been CANCELLED! And, our card has been charged for this cancelled order!! What makes this even more aggravating is the unprofessional treatment by Todd- insinuating that we didn't know what we were talking about; then telling us while the company has several of our model in stock , they are in KY and that delivery wasn't happening today; and we had 2 choices- 1. Accept a "loaner" fridge or 2. Cancel the order--We don't understand how the order can be cancelled and yet we have a receipt showing payment in full. We won't be going back- We wish we could give 0 stars. read more

I'll try to make this short. I ordered (& paid about $1500) for a door on June 30. It's now September 14. They called a month ago (on the supposed day of installation) to tell me that an error in ordering means they have to order a new trim part and it would take longer. They'd already had the door for like 2 weeks, but hadn't bothered to check to see if they had all the right parts. I keep calling every two weeks or so to ask someone in Door Dept when my door parts will be here. No one knows, but it could take a while, because reasons. I've received emails every few weeks that SEEM to indicate that the trim piece will be available sometime in October. October? And then they'll call me to try to schedule an install of my door? I mean, if an ordered door typically takes 2-3 weeks to arrive (like I was told), then it would be ready to be installed in July. Mistakes happen, & I got an "I'm sorry" from a couple people at this store, but I don't feel like my business is super important to the people in the store (otherwise couldn't they get that piece Amazon Primed up here and get this job taken care of or something). It shouldn't take 1/3 of a year to get a door on a house. Edit* In early October, the trim part arrived and they tried to secure an install that fit my schedule. We finagled a time that could work. The door looks good. Not satisfied with how long it took to get this project done. If time of install is no issue for you, then you're good here. I was told it could take up to a month, and it took a little over 3 months total. read more

I wish I could give this store less than 1 star. I went in yesterday to buy countertops and appliances (a several thousand dollar job, which is a LOT to me). After waiting around for 30 minutes I finally searched for someone - anyone - to assist me. That's when I was told that there isn't anyone you can talk to regarding countertops on Fridays. Yes, you heard that right...during "normal business hours" you cannot buy a countertop on a Friday. They told me to come back the next day. NOPE. I went to Lowe's and got the service I should've gotten at Home Depot. They lost my current and all future business. read more

Do not order anything online from Home Depot. I ordered a 500 pound Husky workbench from them on 11/4 to be delivered on 11/13. It was left on a skid in a damaged condition (frame bent, bottom buckled, unable to open drawers) blocking both of my garage doors late at night on 11/6. Contacted Home Depot Customer service by telephone and email and they keep promising to pick it up and refund the $850 dollars but have done nothing as of 11/20/18. On 11/17 they emailed me with yet another number to call for customer service. They expected me to take this back to the store where I paid for delivery. Anyone know how to get Home Depot to honor their product and delivery and promises? I'm still out $850 and can't use it. UPDATE: 11/21 Home Depot called and took care of this matter and I'm completely satisfied with the men who came out. Still a little ticked that it set in front of my garage doors for 3 weeks before I got someones attention, but once corporate got involved the matter fixed within hours. Thanks to Home Depot. read more

My son and his wife started the process over 2 months ago to have hardwood floors installed by them. Delivery takes forever and after delivering the wrong flooring initially my son and his wife are still waiting for this to be made right. The only way they get updates is by calling the store every week This is not what I call customer service! read more

Has what you need for home repair. You better know where the item(s) is located in the store because you won't get much help unless you search for an associate to ask. Trying to find an associate to ask a question can be a challenge at times. read more

Horrible place to go to for anything! I highly recommend Lowes that's next door. This Home Depot isn't as near as helpful as Lowes. Not all Home Depots are the same either. This one just has management problems and employee problems. Don't waste your time walking in to this place unless you are willing to take all day. read more

Went to buy a dryer waited 45 minuets before someone waited on me had to ask twice, when it came time for delivery I had to wait a week was told it would be delivered between 1 and 5 they didn't show up till 6:30 of course I had plans and they were ruined read more

Really not nice customer service. I was ignored the whole time finally found someone who would barely give me time and then they sent me to someone else in another part of the store and they never even showed up. Finally left after being ignored read more

I am a former Home Depot employee. They hire you at the peak of the season, and give you over thirty hours per week. With those hours, you can almost make a living.[ They pay only eleven dollars an hour.] After about two months, when business slows down, they want you to quit, and they force you to do so by reducing your hours to less than fifteen per week. If you ask for more hours, they'll talk about putting you in a different department where you can work more, but they never do. To call them disingenuous is much too polite. They flat out lie to your face! They use you , then toss you aside like garbage! Boycott The Home Depot, and get your home improvement needs at Lowe's. That's what I'll do from now on!! read more

Purchased $40 worth of hinges for our new kitchen cabinets on my debit card. After trying them out a week later and realizing they were the wrong ones, I went back to Home Depot in hopes of finding the correct ones. I told the customer service lady I wanted to exchange the old hinges for new ones and she left the hinges with my receipt attached at the end of the check out counter where the credit card reader is. Found what I thought were the correct hinges (Can't find any assistance ever) and exchanged them, or so I thought. We then headed to Lowes to look for new knobs in hopes of finding someone that could actually help us. Upon assistance, we were told that the hinges we had just purchased at Home Depot were wrong and showed me the correct ones. So, I bought the correct ones from Lowes and planned to return the wrong ones back to Home Depot. Went to the same lady that had checked me out earlier that day. Told her these hinges wouldn't work either and handed her the receipt. Told her I just wanted the money back on my debit card (which was my method of payment for the first hinges) since I had just bought the correct ones at Lowes. She proceeds to tell me my only option is store credit. I told her my first original purchase was paid for on debit so there's no reason I shouldn't get refunded back on my card. I asked her to find my original receipt so I could prove this to her, and she tells me its gone. I was confused asking how? considering they were returned less than an hour ago. Says once again that its "gone." My mother starts digging in the trash can beside the register and found my original receipt crumbled and stuck to gum. Prove to her my original purchase was paid by debit. Ask for manager. Turns out, the lady had done my first exchange as a store credit. Instead of doing a normal exchange, she had refunded the first hinges onto a store credit card and purchased the second set of hinges with that same store credit card. (Hinges were same price) Manager tells me I should have "paid attention and told her I did not want store credit" WHEN IT WAS AN EVEN EXCHANGE. Now I am stuck with a store credit card to a store I will never set foot in again. First of all, why was my receipt just crumbled up and thrown into the trash? Second of all, why is it my responsibility to make sure the cashier follows THEIR OWN REFUND/EXCHANGE POLICIES. From now on, its Lowes. Don't have time to deal with rude cashiers that do not even know what their doing and managers that side with their uneducated employees instead of the customer. Lady cashier: Denise Manager: Bill read more

Bought a washer and dryer set on 12/15/16, with a Guaranteed delivery date of 12/31/16. Got a call today (12/30/16), from the manufacturer that our delivery was pushed out another week to possibly two weeks for some trucking issue. Told the rep not my problem, you've had two weeks to get it here. Said a few other things too... Called Home Depot in Hendersonville and asked to speak with the manager. Bill answered and I told him what was going on and that I expected a washer/dryer set tomorrow as promised. He said he'd check then call me back. Didn't happen. My wife called about an hour later and spoke to manager Mike, explained what was up. I called about 2 hours later, got Bill, he told me the same story I got from the rep. Told him I don't care, his problem, make it right. Find us something else or give us an upgrade at no additional cost.He said to come in and see what was in stock or get a refund. We went in, asked for the manager, got some guy named Sam. Told him why we were there. Asked if they were going to make it right, upgrade, or refund. He told the returns desk guy to give us a refund, turned around and walked off. Told them I blow them up on Yelp and here I am. I will never set foot in another Home Depot. BTW, went to Lowe's in Hendersonville and they hooked us up!! read more

This store is really pretty frustrating. We just moved into a house so we've had to come here frequently, and it just always feels like what you need is out of reach/blocked off or that the employees are struggling. Most of them are nice, but all in all, it just doesn't feel like the store is well managed. read more

I was supposed to have a washer and dryer delivered between 2:30 and 6:30pm. I called their logistics company a few minutes before 4 to see if they could give me a closer estimate since I was supposed to get my kids tonight. The girl on the phone told me they were 40 minutes away from me. It's now 6:30, and no sign of a delivery truck. They have not called to say they are coming or that there is a delay. I tried calling the office again before 6, but they were closed. So now I won't get to see my kids for the next four days because I have to sit around here all night in case they just show up a couple of hours late. I rearranged my deck, moved my car, rearranged the kitchen so it would go smoothly. For nothing. So now when will I get my delivery?! I'm supposed to spend the day with my elderly mother tomorrow before having to work three 12 hour shifts in a row. So am I supposed to cancel and just wait on these guys to show up whenever? Will I have to reschedule for next week and maybe still not get what I ordered? I'm so angry I'm nauseated. How thoughtless to not even call. read more

I'd like to give a shout out to the people who work here. Mainly the person in the paint department, outdoor power tools, outside with the plants and grill dept. I went to Lowes several blocks from HD looking for a concrete sealing solution and I was passed by several employees. When I look at them they avoid making eye contact for some reason. To make a long story short I came here to HD on a busy Sunday morning because my husband just power washed our driveway and we need more sealant. I went to the paint dept bc I know that's where they keep it, I was politely approached by an employee asking what I need and got the Behr concrete sealing wet look jug. I thanked him, paid for it using self checkout and out the store I go. I was literally in and out of the store. Thank you HD for a stellar customer service! read more

Customer service is rude. Don't bother. Go to Lowe's just down the street. Their prices are better and they are very helpful!

Really nothing amazing or dissapointing about this home depot. Nothing stood out to me as great or awful. I would go there again however my one concern is that hopefully the employees will at least try to seem concerned about helping me and don't look at it as an inconvenience upon themselves. This was with just a couple employees though, all the others did just fine. read more

Heather Noble, the Dept Supervisor for the doors & windows dept was extremely helpful. We'd had a very frustrating experience at the Madison location and went to Hendersonville for a second opinion. She saved us a ton of money and knows everything about doors. We appreciated her so much and left as happy customers. read more

Ordering custom blinds and having them installed was an awful experience. The guy at the store didn't know what he was talking about. The guy that measures combined the width of two adjacent windows instead of splitting them without asking. When we noticed this at the store while ordering our blinds, the sales consultant said it would be fine to just split the distance equally in half. I had to explain that this wouldn't work because of the need to leave a gap between the blinds for them to function AND because the blinds meet another set of blinds in a corner. I told him they would hit if not measured properly, and they still weren't measured properly so we're waiting on a proper width reorder. I told him just to have it delivered to the house and I would install it because scheduling with the installer took forever. So when we noticed that he combined the window width the store consultant called the measurer and told him while we were there. The measurer then said he wasn't coming back because it wasn't his fault and it was our mistake. We had to get the store manager involved. Then, when he came out to measure, he admitted it was his fault! When the installer came he had a valence wide enough to cover both windows, which was never ordered. For the problem windows in the in he corner where the blinds hit, the installer slid everything to one side by an inch so they would fit. This made the blinds extend past the window by an inch when they should have been flush with the window. Instead of asking, the installer mounted this directly to the wall without asking in hopes that I wouldn't notice. When I did he said he was just trying to make things work for me. So now I'm waiting on that blind to be reordered and I'll have to fill the holes and paint the wall where he installed it improperly. The remaining blinds are all off in one direction or the other by 1/4", which is aggravating. So, all this said, it took around 6 weeks for this project. I received an email when the blinds arrived at the store, waited a week without hearing anything, and then called the store to inquire on the status. They responded that they had just been sitting there for a week without action. I've always been a loyal Home Depot customer but this is unacceptable. read more