I went in a couple weeks ago and was extremely overwhelmed with what I needed to find, this lovely worker named Alyx was very helpful and pointed me in the right direction. Other workers didn't seem to have the knowledge she did, I had asked a couple before. Thanks Alyx!! read more

I would like to share a very disappointing experience I had at Home Depot, located at 5801 W Loop 289 Acc Rd, Lubbock, TX 79414, on August 11 around 7:30 PM. I went to the Customer Service desk to request a price match for a freezer. The female employee who assisted me appeared unwilling to help from the beginning. When I tried to explain my request, she acted as though she could not understand what I was saying. I even opened Home Depot's official Price Match Policy on my phone and showed it to her directly, but she still refused to assist me and told me that she did not know about the price match policy, despite the fact that I had the policy right in front of her. I do not remember her name. She was a shorter, older white woman. What was most upsetting was not simply that my price match request was initially denied, but the way I felt I was treated and spoken to as a customer. As an Asian customer, the interaction left me feeling that I was not being treated with the same level of respect and willingness to help that I would reasonably expect from a customer service employee. Eventually, I asked to speak with a manager. Diego then assisted me and resolved the issue very quickly without any problem. I sincerely appreciate Diego's professionalism and willingness to help. I hope Home Depot will review what happened and consider whether its employees are receiving adequate training on both company policies and customer service. More importantly, employees at the Customer Service desk should treat every customer with patience, respect, and professionalism, regardless of their race, ethnicity, accent, or ability to communicate perfectly in English. I am not making a definitive accusation of discrimination, because I cannot know the employee's intentions. However, the way I was treated made me feel uncomfortable and disrespected, and I believe Home Depot should take this concern seriously and look into the situation. read more

Do not rent a vehicle from here!!! My husband and I rented a flatbed truck from this location and our experience was TERRIBLE! The vehicle was filthy with trash, spilled coke on the inside of the windshield and literal bird poop on the inside of the truck! The truck itself had so much play in the steering that driving in the wind of West Texas felt very unsafe. The truck seemed to have no shocks. The brakes also were an issue. Terrible! Do NOT rent a vehicle from here! read more

I was able to talk to someone on the phone who was incredibly helpful. She was able to get my order taken care of and was really kind and answered all of my questions to make me feel confident I was getting what I needed. She was also patient by looking up all of the delivery information, even though I decided to opt out of it in the end. Amazing customer service and I thankfully didn't get stuck talking to AI and then on hold like when I tried to call Lowe's multiple times. read more

Customer service here has always been great but today Jabaree was so respectful and helped us with every detail of the job I was looking for. He took the time and answered every question with good insight. This man is definitely a hard worker!! Thank you! read more

I needed 36 12 x 12 paving stones. Pushed my cart up to the garden center entrance just as a store clerk started to close the entrance gate. She told me she was closing and I would have to go around. It was 3:00 pm. What !!! I'm in Home Depot at least 3 times a week. Not anymore, they have lost my business. I rate this HD a zero. read more

do not work here , the managers know nothing about respect they all talk trash behind your back and judge you .Dont even get me started on the rude employees who don't get held accountable for being rude to other employees even though the policy is no bully zone . 0505 is a joke, doesn't go by the rules.They praise bad employees and fire hard working ones . during the day you can't find anyone to help you to save your life they will just walk past you like you are invisible. Theft is so crazy even the employees pocket things then ZMA THEM . Over night crew comes in and starts throwing boxes on the isle floors Or just walk around avoiding the managers Even go as far as huddling together and talking about other employees . Got other employees trying to get fellow employees fired just so they can move up from part time . HR even came once to talk to everyone but they sent in the most clueless employees to speak to them instead of the ones who would love to speak loud and proudly how horrible of a place this store has become . Atleast when Lisa was here bullying got put to a stop and everyone felt noticed even customers . read more

I want the managers to know that every single time I come into the store there is positive hard-working employees and every department they are always friendly they are very knowledgeable and helpful and I just want them to be recognized and appreciated especially the ones in the appliance area the fasteners area the paint area and then all the tools but I will mention every employee that I encounter gets two thumbs up and a big pat on the back I give everybody a five-star rating read more

I am beyond disgusted and disappointed with the experience my family had today at Home Depot. This situation was an appalling display of unprofessionalism, dishonesty and poor judgment by the female manager on duty this morning(11/30/24). The inappropriate behavior that was witnessed today was a direct result of inadequate management training by Home Depot. read more

Customers service rep said "There's nothing we can do. You have to get with the people on the website." After placing an order for a washer and dryer, that was scheduled to be delivered three days later, they never showed. I called the store. The response above is what she told me since I ordered it online. So I got with the online people. They said they're not in control delivery delays. 10 minutes after hanging up they sent me a random text saying your order has been rescheduled for 2 weeks later. Frustrating enough.... That was followed a week later by a random text that said your order has been rescheduled again... adding another week. Finally contacted someone via text message, that told me there was a delay in shipping. That's it. No resolution & no help... just a wait until it eventually shows up. Three weeks without a washer and dryer is fun. Obviously will not be ordering anything from Home Depot again. The only reason I ordered from Home Depot in the first place is because they had the earliest delivery date. Funny, but I've never had this issue ordering something from Lowe's. Multiple delays with shipping, poor communication and very poor customer service. Too bad you can't give a zero star rating. Do not recommend. Off to the laundromat again. read more

Bought a Maytag dishwasher, excellent price. Purchased on 1st expected on 8th but wasn't delivered till 15th. Paid for waterline kit and new electric cord. Didn't have with order when went to pick up, had to ask for them and they had to go get some off shelf. Ordered in Black , when our own hired plumber opened box it was stainless steel. Very frustrating but will keep it cause don't want to wait for another 15-20 days for yet ANOTHER one. read more

It is almost impossible to actually shop inside the store itself. Aisles constantly closed or blocked. On at least 3 occasions I have left and gone to a competitor. Most recently I was attempting to shop for electrical supplies and here came the flagger and the forklift. Forklift driver hit numerous items. As it became apparent they wanted in the aisle I was attempting to shop in, I gave up and decided to get items in an adjacent aisle. By the time I got there, this aisle was also blocked. Seriously can't they stock shelves after hours? Gave up and left. Guess they don't care about customers read more

I called twice today for tool rentals, initially he answered the phone "tool rentals hold please" in an extremely rude tone, didn't wait for me to respond, immediately put me on hold for over ten minutes and when I called again just didn't even bother to answer. It rang so long the phone hung up. Do not recommend calling for any reason, they obviously don't care about phones, only if you're in person. read more

Came in looking for a rake to do yard work at my sons place. Found what I was looking for and would have loved to browse the beautiful plants but I wasn't there for those...the lady that checked me out was very nice and wished me a blessed day..I always love that read more

Absolutely no accountability. We were seeking help with a kitchen design project and waited an hour for someone to help us. We were assured the designer would be back but s/he never showed up. There were 3 other couples waiting also for assistance. We tried contacting a supervisor and also got the run around. No one wanted to hear our frustration. We ended up leaving disgusted. While we probably dodged a bullet by not transacting with the Home Depot, it is still frustrating and disappointing that they could care less about their customers. We plan to never shop there again for anything. We're certain they won't care anyhow. read more

Had the best experience today at The Home Depo. After going through "Snovid 2021" here in Texas we needed some plumbing supplies. Thinking we'd be very fortunate if we found what we needed and finding someone to help us wouldn't happen. Well... we were pleasantly surprised that a store associate was right there and made sure we got what we needed. Thanks for making this one of the smoothest things we've done in a long time. read more

I went to the East Lubbock store today (11/18/2022) to order ceramic flooring. They had difficulty finding the product in the store (even though the website showed it was in stock). I spent over half an hour while the associates tried to find it. They couldn't find the tiles, but agreed to deliver it to my home. An hour later the store called to tell me they actually did not have the tiles in stock and would not get them again. I told the person who called, "I'm very disappointed to hear that." The person from the store then asked when I can come back to the store so they could refund my money. No effort to try to keep my business (over $900 purchase), and in fact seemed more interested in finishing the phone call as soon as they could. I'm going to look at purchasing my floor tiles somewhere more interested in actually earning my business. read more

I had a bad experience with an order placed via Home Depot app, next day went to pickup via curbside. These were typical day to day items, mop, broom, mop bucket. Was only able to pickup 2 items the other would be delivered to my home. Not what I expected. Request to cancel order and response from A rude hateful employee was NO. I reported this issue to Corporate Home Depot and requested a response from Corporate due to appears local HR has a history of neglect and response is always lip service. Till this day same situation with Home Depot corporate. Very disappointing this employee is extremely rude and hateful. Interesting that she conducts herself totally against Home Depot values but yet behavior towards customers is allowed. read more

It has been a HUGE nightmare dealing with Home Depot!!!! On December 17th, I ordered a dryer from them. I scheduled the dryer to be delivered on December 28th because we went out of town for Christmas and we'd be back home by then. On December 28th, I called and was told that my dryer was on backorder and that it would be delivered on December 31st. I called again on December 31st and this time I was told that it's on back order until January 28th. First of all, there's NO EXCUSE for anyone to have to wait a month and a half to get a dryer!!!!! Second of all, we're moving to another apartment complex on January 29th and our new apartment complex comes with a washer and dryer. This was in December of 2020. read more

I want to give a shout out to Reyna who was working at the self check out area. She was under staffed and the item I bought didn't have a tag on it. The line was getting long and people were angry. Totally not her fault and she handled the stressful situation with grace and I really appreciate your help. Thank you, Reyna!!!! read more

Absolutely horrible place. Went in a bought dryer two weeks ago. We were told it would be here August 17th. Guess what no dryer. Call there customer service desk and find out oh, well that model is on back order until September. Go in today to get a refund and low and behold we can only give you the money back on the debt credit card used or a paper check either way it'll take three to five business days to get your money back. So now I have to wait another week before I can go get a dryer from somewhere else. Never coming back to HD. read more

I ask 3 employees to help me find a tool I needed. They all told me where to go and I still couldn't find it. I saw this lady I believe her name was Tiara who works in the appliance area. This employee has helped me the last 3 days because I have large products to complete right now. She has even come and ask me if I needed help. So today I saw her and I walked to her. I knew it was not her area but again she was so helpful. She looked up the item and it says there were 15 items. The reason why I couldn't find it was because it was out of stock where they were suppose to be displayed. She found the box up high in the shelf and went and got a ladder to help me get the tool I needed. Then she restock where the tools were supposed to be. Even in this time where there are not enough employees in many business I was grateful that she works there. Because I was about to leave and go to another store to get what I needed. Thanks read more

Needed three air conditioners and David was the guy to talk to! Not only was he knowledgeable but stayed after his shift to help us. Thanks David! read more

Terrible experience buying carpet at Home Depot. After spending almost $4,000 on carpet, and waiting a over a month for it to be installed, my installer showed up and refused to move any of my furniture. I had no heavy furniture, just the basics, we even broke down all of our beds. It was up to me and my 16 year old daughter to move everything or he was going to leave and force us to reschedule. They advertise "All Inclusive Whole Carpet Installation" included with your carpet purchase which is supposed to include "furniture moving" and "no surprises". If you want a quality professional experience, don't use Home Depot. They do a good job of selling you on the "whole" package, but just rip you off and take your money without providing the service you paid for. I will never buy anything at Home Depot ever again. They have lost my business. read more

Dude anti maskers everywhere using the self check out and no one cleaning after them yuck

I called to simply see what availability was on a product and not once, but TWICE they hung up on me. This was specifically in the flooring department. Horrible service. read more

Need tools now! Price for convenience. Busy in the afternoon, especially at the tool rental. Lenient return policy Pros Convenience Returns Cons Price Occasionally busy Unrelated to my review, but random occurrences: 1: Random strangers trying to recommend their sketchy 'award winning' construction services to you. Example: Are you buying a water heater? Here's my card! no. 2: Caught people stealing items from my cart, asked for directions where I got the stuff in my cart, and tried to recommend me to their landscaping services. Haha no thanks. 3: Grumpy lady calling names after my 16ft wood bumped into her cart. read more

Home Depot has always been so great with returning items! I have made several purchases that needed returning and they have always been so great about it! For me, there is nothing worse than having issues about returns! read more

What kind of business are y'all running here? Customer service here is absolutely ridiculous. I was there at 6am today only to walk up to an employee disrespecting another employee right in the front of the store. I walked up to the service desk for returns to find a manager flat out ignore me and walk off. His associate waited 2 minutes before assisting me without saying one single word to me. At the same time, she was extremely rude to a coworker(which apparently is a requirement to work there). The two items I went in for were priced wrong which I found out when I was checking out. I've said over and over that the Home Depot does not strive to impress customers. I only went there because I had to make some returns and I 100% guarantee I will not be back. Seems like it's not the best strategy to treat customers and employees bad when your competitor is less than a mile away with excellent customer service. read more

I stopped in here when I was in Lubbock since my local Hone Depot was out of cinder block. I needed 12 cinder blocks for a project. The nicest lady in garden helped me find them, and while I was choosing she went back to work. Totally ok. But the male employee that sat on his phone and watched me while I loaded all 12 of these into a cart was not ok. And the two employees in the parking lot that watched me load these from the cart to my car and none of these employees offered even once to help. I'm totally capable of loading these, but I really thought part of customer service was to at least offer to help. Extremely disappointed in this experience. read more

The employees in the store are the best. Wether it's helping you in hardware or going to the pro desk for some grade A service. All this and get my favorite part is that sweet Milwaukee girl with an ass that won't stop. read more

Was shopping for paint at Home Depot on the loop. Jessie at the paint dept has always been so helpful. Will always make sure he is there when I shop for paint. He is courteous and extremely helpful. Thank you Jessie. It's always a pleasure. read more

I'd been struggling to find the right plumbing parts I am replacing (for a bathroom sink) and had no help from a competing store (rhymes with hose) -- a Home Depot associate by the name of David approached me and helped me out, even showed me what I had brought in for comparison would work, with just a small part... and he went and got that for me. I avoided additional frustration and cost because he helped. David went the extra mile - great customer service. Thanks! read more

This store has the worst customer service I have ever experienced. They are willing to lose a customer and a sale rather than help you. Also never pay cash for anything over $500, they will not give you your money back and will mail you a check that will take over two weeks to get to you. Managers are not trained and can't do anything but what the computer tells them to do. Also the delivery service they use are unprofessional and you don't get a choice, they only have one. Will never spend another cent in this store. I gave one star because it won't let me post with none. read more

I'm a contractor, and finding the big carts for lumber is typically more difficult to find at this store vs the HD on 50th.

Just go to Lowe's the customer service here is trash. If you don't mind waiting 45 minutes before someone shows up to help you and has no idea what you're talking about this is the place for you. read more

This isn't the greatest Home Depot I have ever visited, but they generally have what you need in stock. I also picked up some nice flower bulbs and garden decor here. The store is big, has a huge display of appliances and home interior stuff. They also usually have some seasonal clearance items in the front, like shelves, solar lights, storage bins, that kind of stuff. I have my eye on some of the power tools too, great selection there. And I bought a grill here too for my patio, it was better deal and features than the other stores I visited (Academy Sports (a close second), Southerlands, Gander MTN, WalMart, and Target). The employees are fairly helpful, I did notice that they don't follow through that well when you need help. Example: You ask where something is, they say "Aisle 8, left side" but don't show you where the miniscule item is located on the massive aisle. The employees are cheerful overall though, which is a nice change from some stores. I do have a gripe with their garden section, many plants looked all dried up, like they hadn't been watered in days. And their selection of value priced garden dirt/mulch/etc is not even close to as cheap as their close neighbor, Lowe's. read more

service sucks you ask for help and all you get is BS and send all over the store to the wrong place or they want even help you

I like shopping here and it's usually not so busy that I avoid it. However, I will say I prefer to at least have the option of having a human being check out my purchases, instead of the only option being self check out. That being said, I can always find help out in the aisles, and they keep it clean and pretty well stocked. read more

Hit and miss, it's just not always easy to find help. They do have a good selection though. Home improvement stores are really just a preference, they are pretty much all alike. read more