I had a plumbing issue with my shower so I had to get a cartridge and a valve. Day 1: Hard to find service, but eventually got someone to help. Found the shower cartridge and went home. Found out my valve wasnt in the best shape so went in the next day. Day 2: Margarita did an amazing job helping me find the valve that I needed. I'm running an older model so the parts were on the cheaper end. read more

I had a great experience with Adrian at The Home Depot. He helped me cut pegboards down from a single panel, which ended up saving me money and avoiding unnecessary extra purchases. What stood out most was his patience. It's not always easy to find someone who's both knowledgeable and genuinely helpful, but Adrian was both. Really appreciated the support. read more

Curbside service is so slow. Been sitting for over 25 minutes and still waiting. Purchased was made this morning and now it's late in the afternoon for sand and citronella candles. Good price, but I t service needs improvement read more

The plumbing department was very helpful today. I needed help finding a overflow tube for my toilet. Margarita was incredibly helpful and was nice enough to help me make sure what I was buying, had the parts needed. read more

Stopped in to review the flower collection and to my surprise it was a nice e variety to choose from. Who knew?? read more

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Pass by 3 employees at different sections of the garden center this morning while browsing for some plants. Each one greeted me pleasantly inquiring if I had any assistance . Although I didn't find anything that I already didn't have in my collection , hopefully closer to springtime more varieties of plants for indoors. read more

The Home Depot - $6.98 - Nurseries & Gardening Near Me - Rancho Cucamonga, California

Shout out to the young lady with the purple hair for exuding the true meaning of customer service. She took care of my inquiries and had the patience to demonstrate to me how the product worked. read more

I've been coming to the Home Depot in Rancho Cucamonga for over a decade, buying everything from fridges, flooring, marble, shower doors, and tools to plants and other household items. Today, I came by for some organic soil, and, as always, they had a great selection--this location never disappoints when it comes to stock! They recently added several self-checkout stations, making it quicker and easier to get in and out. I've had a Home Depot Commercial Card for years, which makes both purchases and returns a breeze, with returns allowed up to a year later. Plus, I regularly receive 5% discount coupons, which adds even more value. The store is always clean, well-organized, and the staff is consistently friendly and helpful. Whether I'm stopping in for a quick item or tackling a big project, I know I can rely on this Home Depot to have what I need. Highly recommend this location! read more

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Home Depot and Maytag sucks I purchased a Maytag dryer from Home Depot in Rancho Cucamonga, CA less than two months ago and it doesn't work. Home Depot will not refund my money. Service has been out several times. The washer is having issues as well. read more

SERVICE - I had a very disappointing experience at this location. I came in quickly for one item and passed a couple of employees who greeted me. As I continued walking, they made disrespectful comments and called me a "weirdo," apparently thinking I couldn't hear them. When I turned around, they were looking at me, smiling and laughing continuing the ridicules. I became upset while explaining the situation to the manager, and I apologize for my tone, but the interaction felt completely unprovoked. I was simply trying to grab one item and continue running my errands. read more

This is not my go-to home improvement store, but I have frequented here on occasion. It definitely feels more catered to contractors to me. I have had success in finding some plumerias in the nursery and other gardening needs. Recently, we needed to get some keys duplicated and were referred to Home Depot for vehicle keys. They had the minute key kiosk as well, but we actually had to ask someone for help in making the vehicle keys. The gentleman warned us it may not work, but he did have the right key in stock and it was only $7/key so it was worth it to me to give it a shot. Upon completion, the keys looked identical, so we went ahead and got a second key made as well. Checkout was a breeze with their self-checkout line. They also have lockers available for picking up online orders which are actually pretty fun and cool to use. I appreciate having the option to duplicate keys here! read more

RE: HVAC install order No. H6960-305840, Case No: 38013155 Formal complaint to Home Depot for home improvement services. Zero-star grade I spend $25,000 on a new HVAC and furnace with "100% satisfaction guarantee." When I tried to return it before the one-year guarantee was up, Home Depot refused and blamed the subcontractor they hired. Endless calls, no resolution, no refund. Home Depot hides behind third parties, breaks their promises and leaves customers stuck with overpriced equipment. They do not honor their guarantees. Avoid their home improvement services at all costs. read more

I was in need to get a tool that was locked and ask twice a young lady with curly hair and glasses by the keys section,she told me she will call someone and nobody came so I talk to a lady by the self payments units and she call on the loud speakers and the lady who I asked before came,why she did not come at first when I asked her??? I wait almost 30 min just to someone come and open 2 locks!! In the mid time another young guy passed by me and even asked me if I need something! It is very sad how young people working there do not know customer service!! read more

Today is Sunday and I was planning to perform some home improvement. I walk into the lumber section to get help from two guys, one in a fork lift and the other one directing traffic. I ask for help to try to get a piece of wood to replace my cabinet bottom due to water damage. Olda walk up and immediately took me to the cabinet section, the piece we needed was big, she then bought me to the shelving section and we found a piece that we can use to cut to size. We made are way to the lumber side, the guy directing traffic calls Michael to help us cut the piece to size. Thanks Home Depot team, especially Olda for being a woman and knowing more than those guys. read more

The Home Depot - Thanks Olda - Nurseries & Gardening Near Me - Rancho Cucamonga, California

Every time I come to Home Depot, I always have a great experience, from the employees being super helpful and friendly to going out of their way to provide you assistance is something that I appreciate more than you can think. I went in because I had to get a electrical circuit breaker finder and a representative was able to help me very quickly, I then went to check out and was able to check out very fast which I was very pleasantly surprised with. This was actually cheaper than a competitor starting with L. The selection was great and everything was stopped completely. There was nothing that was not stocked in this building so that was very nice to be able to see. read more

I really appreciated the service I received at this location in the paint section. Mariel was patient and knowledgeable about the best way to start my project. She found the perfect match to my original kitchen paint color! Thank you for taking the time to help me read more

I was very happy about my experience last night. I even thank the ladies after checking out. These were the phrases I told them. "All of you are so awesome, kind, attentive and very polite. Thank you and credit to management for guiding and training everyone in giving all customers the best TCS ( Total Customer Satisfaction). I just wanted to share that I have learned when I was in college taking Business Managent from my Management 101 ptofessor. That "I will take a week, a month a decade to get a cusyomerdepending on the business , but then it will only take one second to loose one. Please recognize the professionalism of Mr Cameron from Garden Section. I was naive and ignorant when it comes to gardening and he politely and was very patient and also went the extra mile in explaining and edicating me of all the things I needed to know. Thank you HomeDepot!!! read more

As contractor today I went to purchase an angle grinder. Around 4pm. Couldn't find a soul to open the gate didn't have a QR code to call someone. Went around to the other side got the QR code scanned it to get an associate. Finally I walk around waiting for associate after about 5-10 minutes. I see an associate walk past the aisle pressed a button and kept Walking. I thought he would turn around but kept walking away. You lost 300.00 today. Why wouldn't you ask people in the aisle if they needed help or walk down the aisle. I could have chased him down but I figured if he's too lazy to walk down an aisle I'm too lazy to buy. Customer service is so bad now. read more

I went there this afternoon around 3:30 p.m. and wanted to purchase five of the 2x8x16 Ft Kiln dried fascia board. They keep it up on the rack way out of my reach. I asked four different people everyone knew I wanted someone to help me but there was no one there to help. And they said they would contact the manager I waited another 10 minutes. After 25 minutes I finally gave up and went to Lowe's. It was a $400 purchase and the Home Depot push me right out their door and into their competitors. Bad business! The profit on that sale would have paid for an employee for the full day let alone the 15 minutes that I needed. They don't hire help they don't train people they don't bring him into the store they don't put them on the schedule. This is the worst run Home Depot in the area! So sad! read more

I am so very disappointed in home depot. Went in for a refrigerator and the lady continued telling me she was late for lunch. She was distracted the whole time . She told me you'll be back and I replied no I won't. Too bad because I need new flooring also. Waited thirty minutes to speak to a manager and they sent Brandy. No one really cared. ‍ read more

Kevin in appliances is extremely knowledgeable and patient. He's a wonderful asset to Home Depot offering excellent customer service. I really appreciated his time helping me order appliances & even when I came back an hour later for a price adjustment, he went out of his way to do it, although he was off. read more

Terrible. Went and asked an employer if they could help get down a $300 animatronic for us. They said they would call someone from garden over. After waiting for 30 minutes no one came. They lost a sale and I'm super disappointed since many workers walked by and didn't ask if we needed help read more

Customer service at the Rancho Cucamonga store is terrible. Bought a gift card at Ralph's and when I checked out it said zero balance so had to go to Customer service where I was informed by the manager this ALWAYS HAPPENS with their gift cards..took 40 minutes to get it straightened out waited for a manager to come up front then I was told by the manager on leaving you better use up the balance quickly before someone steals the balance!! Never going back to this store ever. read more

This past Sunday i brought a paint # from Sherwin williams for them to match. Done this many times at lowes. There was 2 ppl working I had a young Hispanic who tied not to look at customers waiting but I made eye contact so he then said can I help. I handed him the number and said I want two gallons of this paint. Wow did I get a ear full on and onHe went well maybe we can Match it, I'd say possibly 90%. I told them I've never had such a problem before.And again he repeated the same thing like he really didn't want to do this. He didn't ask me oh what color can did you have at home? I said. Seriously, you're asking me that question?I gave you the number I would like you to match the The paint and once again the same old thing. He put so much time in talking.I guess because it was easier than Mixing the paint it was too difficult for him. I left and I went to lowe's And they matched the paint.Why would this happen? To drive to park to walk in the store To wait just to have to turn around and go to another store really? Management needs to know. read more

Not always the easiest to find someone to help you, but it's a major chain hardware store. Do not expect personalized service, just decent prices and good selection. read more

The Home Depot - Custom cut - Nurseries & Gardening Near Me - Rancho Cucamonga, California

Well here you go... I purchase a refrigerator from Home Depot about a year ago, price around $2600, a Samsung. Several months after delivery I noticed a crack in lower panel. I contacted SAMSUNG and I was told that it did not affect the operation of the unit. I contacted Home Depot and was told NOT THEIR PROBLEM. Call SAMSUNG back and they now said the one year warranty had expired. I would avoid purchasing any type of appliance from HOME DEPOT or Samsung. They will give you an endless runaround. I was told by SAMSUNG it was in all likelihood was cracked when shipped to HOME DEPOT, so not their problem. read more

The Home Depot - Nurseries & Gardening Near Me - Rancho Cucamonga, California

Just recently we have been having plumbing issues in our house. While husband stayed home to control the situation, me (the wife) ran to home depot not knowing what I'm looking for. In a panic thankfully I ran into a gentleman named John, I specifically remember him because he helped me twice. He helped me pick my selection of items I needed, but not only that he told me how to fix it. I am so thankful for John in the plumbing department, he has amazing customer service and I also seen him greeting others and helping. He needs employee of the month! Because of him I know go to the rancho THD. read more

I must say service sucks at the rerun desk the lady with tattoos on her hands and red hair had the worst attitude ever! And I must say the professionalism from her so called supervisor took no action and gave me an even nastier attitude. Home Depot step it up and get rid of these people. read more

Disgusting "customer service". I would highly recommend going to a different locations. If I could give this place less than 1 star I would. The employee Michael from the paint department asked me to wait which was fine I understand. After 15 minutes he comes back to finally assist me but then tries to skip over me to help different people there is a line and he had acknowledged me, that's fine maybe he forgot so I tell him and he starts berating me saying he is not going to help me because of my attitude. I've said a total of four words to this man just hey I was next. He throws and absolute tantrum. I ask to speak to his manager this seems to be a normal occurrence because she couldn't care less. She sends me over to a different employee and here's the reason I'm writing this review. I go to the other employee and here comes Michael he starts loudly telling the other employee I just complained to the manager and starts mocking me in front of the customers in line. The manager walks over pretends not to notice. Everyone waiting is just as uncomfortable. I don't understand when it became the norm to yell and mock customers in front of your managers with no repercussions but if this is the kind of business they are managing I will gladly drive to Lowe's. read more

You've seen one Home Depot, you've seen'em all. The only opportunity for this location to excel was in providing reliable customer service and they fumbled it in the self-checkout aisle; yes, the only place that requires zero human interaction. ...this place has no ApplePay but it does have a large guy at the self-checkout line ready to yell "NEEEXT" when you ask a simple question. Glad to say I was kicked out of a Home Depot on the lords day. read more

Noel in the paint department was very helpful! He went out of his way to help us pick colors. If you need to pick paints, go see Noel!

Gregg and Garrett were extremely helpful to me!! They both went the extra mile to help me find what i was looking for and were very kind. When they weren't sure where something was they walked across the store to find it for me!! I really appreciate all their help. Also everyone in the store offered me assistance when i looked confused and all staff smiled at me and asked me how it's going. read more

Went appliance shopping for fridge and washer/dryer and was immediately greeted and thoroughly helped by Kevin Johnson. He gave us many practical tips as first time appliance buyers and was incredibly patient and kind throughout. When we came back to actually buy, he stayed after his shift to help us and answer our questions. Kevin made the appliance buying experience very smooth and easy. If you go appliance buying here, try to find Kevin!! read more

The worst experience. It took more than 50 days for these jokers to put in simple plank flooring. We went through Christmas and New Years with an almost-finished floor due to Home Depot's incompetence, lack of communication, disinterest, poor workmanship and broken promises. First, it took weeks to get the order processed. I'll cut them some slack due to the pandemic because that's the lame excuse they used, more than once. However, phones worked but they must have had a hard time dialing. We did all the calling. Once they got around to installation, they ordered and put in the wrong floor-to-floor transitions that are NOT used for floor-to-floor transitions. The reason the installer put them in was because, as he put it, "that's what they ordered." So, we got a taste of the incompetence to come by the wrong thing ordered and the installer putting it in. A second grader could see the transitions were wrong. They were so HIGH that people tripped over them. The quarter rounds were badly cut and nailed. It was so sloppy that the installer said "the next guy" will fix it. Nobody at Home Depot seemed to care. I sent emails. No response. So I started sending emails up the corporate chan. No response until I got a call from a district manager, named Jessica. Even SHE couldn't get it fixed in the beginning. Eventually Jessica ordered the right transitions and the MISSING floor-to-carpet transitions but they, again, were the wrong ones. More than 50 (FIFTY) days later, the sloppy job was finished. Corporate offered a 5% rebate. I said make it 10% but they wanted to see my invoice because, surprisingly, they COULDN'T FIND IT. I took no rebate from them, so I could warn you to stay away from Home Depot. They have zero commitment to quality. I will spend the rest of my life avoiding Home Depot. read more

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We live at home improvement stores every day we are in one buying supplies for our job sites. They keep us stocked with supplies. We came in and it was fast in and out grabbed everything we needed. Thanks Home Depot! Highly recommend if you're near!!! read more

Cashier are Rude, they should required to take a class to learn how to greet customers... and simply "hello " would be nice. The manager Jose should also attend. read more

I'm sad to say, Home Depot never refunded my the purchase of my tool cabinet. They were happy to have it picked up, lost track of it and kept my $1500. I'm HAPPY to say I've spent almost $13k on hardware since and gave almost all of it to their competition. I'd hoped they would do the right thing, but no amount of calls resulted in a refund or new cabinet. It's not the Home Depot of yesteryear. read more

Cynthia in appliances was amazing! She helped us order our refrigerator and she was the funniest and friendliest customer service rep. We ordered a Samsung dishwasher on a Sunday and it was delivered the following a Sunday without any issues. Our dishwasher is so quiet I often think I forgot to start it. HD had a fairly good selection, but unfortunately most were back ordered and not coming in until July. I'd had it up to here (my neck) with having you hand wash dishes, so we didn't get the one we originally wanted, and had to order this Samsung that is quite pricey, but it was the best one in stock. I'm in heaven. Ask for Cynthia if you happen to buy an appliance here. She's great! read more

I visited this location on 10/19/24 at approximately 2155 hours. I frequent this location a lot and I try not to shop too close to closing time as I respect and know associates would like to go home on time. However, on this date, I needed two items and knew exactly what I needed and just needed to be pointed in the right direction. A female associate at the front door who was only serving as a clock tower(made it clear I only had minutes to shop as opposed to assisting). However, there was a Young Male Associate who knew what customer service was all about. He assisted me in finding the items in minutes. Thank you for your assistance. read more

My boy Aaron took it up a notch. He had such a great attitude for working on Sunday I was convinced he was either: 1. He hates his wife (which I highly doubt because he had such a genuine attitude. Or 2. He was getting overtime pay. And to be honest I doubt it's either of those and I just think he's a solid guy who just does whatever he is doing (even if sweeping the floor which is when I bugged him) and he makes the best of it. Thanks for helping me out Aaron! I'll post a pic of the bow staff I made! Keep killing it and happy fourth my bro!!!! read more