We ordered a toilet from them that they delivered broken. They will not send a replacement, I am required to purchase a replacement and then they will refund me later. I would try any other place to buy what you need and avoid Home Depot at all costs. read more

We stopped at the Rock Springs location on Sunday to buy a dishwasher. Bryson and another gentleman helped us with our purchase. I didn't get the one person's name, but he was informative and helpful in our decision and then he went to get our appliance. Bryson assisted in checking me out. Of course, I was not prepared and didn't have my card. He was so efficient, quick and the entire check out process couldn't have taken more than 10 minutes. It was a completely different experience than the one we had in Park City, just a month ago. read more

I just bought a hummingbird feeder and didn't even make it to my car and noticed it was missing a couple pieces so went back in and asked the cashier (Kayla) if I could just switch that one for one that was complete but hell no I had to take 1/2 way across the store and do a return needless to say I was mad as hell but went cross store to the return they didn't look at my receipt or nothing just said thank you and that was it little thing like this is the reason so many people buy off line, now if I got home and discover this then I wouldn't have had a problem going to the return desk but not even been two minutes that's BS this was the store in Rock Springs, Wyoming hopefully the other Home Depot's are not like this one read more

I recently went into a partnership on a Small Business and rely heavily on Home Depot for our continuity. The sole purpose of this 5-Star review is from the outstanding service that is always rendered by Zach. Zach typically works in the Window Department but he has a high knowledge of the entire store. He is always extremely helpful and polite. I don't even bother with talking to a Manager or Assistant Manager because I know that Zach will make any inconvenience a smooth experience. I hope this review gets noticed by the Top-Brass. That guy busts his butt for Home Depot and I truly hope he gets the recognition he deserves. Home Depot will continue to receive the business of JC Flooring & Construction. Keep it up Zach! read more

I have had nothing short of excruciating pain in dealing with the Rock Springs WY store! I've done business with Home Depot for over 20years, and this particular store is inept at the best. Staff associates that are not trained, have near zero product knowledge, but are good at the customer shuffle. The encounters are too many to list here, but suffice it to say, document every interaction, from phone calls, email responses, and in person contacts. Researches of the products you wish to buy, and don't depend on anything they say as fact! Better yet for your sake, shop elsewhere! read more

I was in need of some help getting wood to use as support on my bed frame because my box spring is no longer usable anyways... I called home depot to ask about prices and what kind of wood I would need. I spoke with a guy who goes by the name of Shorty. He was incredibly helpful over the phone and said he knew just how to help me. I went in the store with measurements and explained to him what my budget was for this project. His response to my budget concerns was "This is Home Depot. We will find a way to make this work for you." Not only did he carefully select the perfect wood for my bed frame, he also took the time to make sure he had the correct measurements AND found a way to make it fit into my budget (with extra money left over). Without his help, I wouldn't have been able to get this project done because I know nothing about this stuff ‍ Home Depot has great customer service. THANK YOU!!! read more

Typical home improvement store. Most Home Depots I go to have a pretty straight forward aisle design with the tools in the front, carpet and lumber toward the back and sides of the store. This location however is the complete opposite. The bathrooms are even located on the Far East side of the store, it makes it an extremely long walk from the gardening area to use the restroom, considering the store is pretty long. But not very deep. read more

The store has a decent selection even though it is smaller than most stores. Unfortunately, the customer service is horrendous. If you know exactly what you want, you know where it is, you can get it yourself and get it to self-checkout, you will be fine. However, if you have questions about what you need, you don't know where it is or you need help, travel to any other HD in America. The last point is the worst, you can get every employee in the store to promise to get someone to help you but that help will NEVER come. There are a few employees who are competent and helpful but they are overshadowed by the large percentage who are just incompetent and arrogant. read more

Great! I recommend this place! Great service people helped us all the time! It was quick and nice! We where walking around like we where lost and 3 people asked us if we needed help finding anything! The people where really nice there! read more