Why NEVER to buy an appliance from Home Depot !! We recently purchased an LG washer and dryer set from the Home Depot on Ellesmere Road in Toronto. We wanted an GE profile which has features such as "deep fill" for the water level, but were told that this model is not available in Canada due to the trade war. Fine. we were sold an LG set washer model WT6105CM as being it's equivalent. It certainly is NOT ! The settings include "deep fill" but only allows a corresponding setting of "deep wash" (not normal or delicate, etc.). there is no soaking feature... After we ruined, a large load of delicate items turned into rags, we were explained to never use deep wash as this setting is very abrasive and intended for the washing of construction clothing and the like. Returning to the Home Depot with the damaged clothing, we were told that we only had 24 hours to return the appliances (never previously alerted to...) An LG technician who was dispatched several weeks later after we had made a half dozen visits to Home Depot to get the issue resolved, explained that the "deep wash" on this model is a "never to be used setting other than for construction level dirt cleaning" he also disclosed that he buys all his appliances from Costco, which has a 90 day return policy (including for appliances) versus Home Depot's ridiculous 24 hours. The technician was very sympathetic to the issue. We had with these enforced settings and took photos of the ruined clothes. We continue to turn our towels and sheets into shreds when setting a deeper water level. The LG dryer DLE 6100 M also has default settings likely designed by a man... At dry level "normal" say for bath towels, it restricts the temperature to "medium heat" and won't allow the "high heat" setting so you have to run it TWICE! !A Home Depot supervisor suggested [after the fact) to only buy machines with basic settings that are all owner controlled . After months of frustration, wasted time and effort trying to deal with different departments and "managers" at both Home Depot and LG we have received ZERO satisfaction, nor compensation for damages caused by 1. the failure to disclose that it is not compatible with the GE profile model and 2. A policy requiring the consumer to return major appliances within 24 hours of purchase in contrast to 90 day return policies at stores such as Costco . YOU HAVE BEEN WARNED ! read more

I needed a connector pipe for my washroom and The staff was really kind, helpful, both with help to find the section. A sales associate took time to understand my needs and recommended the size and the product. The whole process took about 5 mins. It wasn't crowded at all and I did go pretty late. This Home Depot is quite big and offers great product range across all price ranges - staff is also helpful with checkouts and price matches read more

Store renevations started last week of October 2021 planned to end May 2022 But due to Carpenter strike will now end sometime in July 2022. read more

The Home Depot - Home Decor Near Me - Scarborough, Ontario

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Picking up flooring with a friend. Large busy store. Lisa, our Customer Service representative was very attentive, tracked down the order, and got a pump truck for our skid of 22 cases of tile and a container of grout. Excellent customer experience! read more

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It greatly concerns me how Home Depot as a company deceives its customers. Through this page I would beware Canadians to be very careful before you sign any kind of contract with Home Depot...It's total deception and only safeguards Home Depot's interests and protects them. Their charges are double than any other private contractor or IKEA. They sub contract your project and then it's further sub contracted without you being aware of it as a consumer. Home Depot has deceptive business practices and take no responsibility when there is any kind of issue. I chose Home Depot to have peace of mind and have my project completed on time..this didn't happen. I fully trusted Home Depot with the impression that I am dealing with a reputed company but I am stuck with a dysfunctional kitchen since last 3 months. Despite my numerous follow ups Home Depot customer care had no solution. They have disregarded the guidelines as per Consumer Protection Act 2002. Home Depot and it's sub contractors will play every deceitful trick to bind you in the contract. My kitchen refacing project was for 3 days and after day first they left the job incomplete due to non availability of materials (cabinet doors). They knew that the material was not available but they still started the job just to bind me in the contract. According to consumer protection act guidelines if a job is not started within 4-8 weeks of the signing of contract the consumer can cancel it. I am stuck with incomplete kitchen since last 90 days. I have sent numerous emails but no solution. I never imagined I'll face this situation with a reputed company like Home Depot. I advise consumers that instead of being fooled by Home Depot check HomeStars website to get information on reliable private contractors who are much reasonably priced than the cheating Home Depot! read more

The staff here were so helpful, polite. There was always someone around. We bought all our painting supplies here & plan to purchase the small things for laminate flooring here. However, we are likely not going to purchase the laminate at Home Depot as the prices were higher than private flooring companies. Most were around $1.50 sq/ft +. Course all the ones we liked were way over our budget... sigh The man (wish i remembered his name) really took the time to explain to us about flooring. What we need to do, etc. He even told us there's a mini workshop every weekend on Saturday at 11am for laminate flooring! useful! Lady in the Painting department also helped us find all the tools needed for painting. Course she was pushing us to buy the premium paints (BEHR). Which was ok. We do want it to last till we move out again in a few yrs. Price wise, some things were comparable with Walmart. Much more variety! read more

The Home Depot - Home Decor Near Me - Scarborough, Ontario

Made me wait for 15 minutes on the phone before sending me to an endless advertising loop. People, if you don't want to answer the phone, don't advertise your phone number. This is not how you get business in a pandemic. read more

We recently purchased a dishwasher from this location and according to the agreement that we had paid for we were supposed to get it delivered, installed and have the old unit disposed of. First off, I am very displeased with the entire process. As a large company i expect that when I purchase a product from you that I will only deal with one entity, instead I had to deal with Home Depot pushing us to the delivery man and the installer separately. Not only that, they can't even coordinate the times properly and the delivery and installation were on separate days. Now we're dealing with the fact that the deliver man didn't haul off the old unit so now we have to coordinate with the condo to have the elevator booked yet a different time. In addition, the installer is coming in late as well. Seriously why are they calling us? they should coordinate this with Home Depot and not us. The service quality for a company this large, is unacceptably bad. read more

I have to say that so far Home Depot has not let me down. First of all, what stands out is customer services - from beginning to end (salesperson - delivery men and telephone support services) no one dropped the ball. I was treated with respect, professionalism and follow-up. The only suggestion I would make is to ensure that the customer knows when they purchase (e.g., dishwasher) that the delivery men who bring the new dishwasher are not allowed to unplug the one you are waiting to get rid of. Having said that and while the delivery was a little outside the window I was quoted, I would add that I was informed (I made one call) that my delivery would be a little late and I prefer this than to someone rushing and pushing to 'get the job done at all costs' -- which is likely a 'cost to you'! From the salesman, 'Uncle' Jack to the delivery men and the telephone support people, no one dropped the ball and everyone was concerned with one issue--excellence in service. I have more deliveries and will also follow up once this is concluded. However, I think it is essential that we speak up when someone does their job well and from the customer's perspective, everyone is listening to the same message. Listen to the customer, help them and resolve whatever is brought to you. I got this. I can tell you from experience (about 30 years ago & last year) with a company whose name rhymes with 'Rick' and I would not recommend them to anyone, even if they offered you the product 'free'. It will backfire and you'll pay in more ways than one. The 'Rick' offered the worst service, lack of knowledge about products and what their process is, unbelievable delivery service which was non-existent and at the end it worked out to my benefit. I had to take more of my time to revisit the store, actually speak with a manager and not the ill informed personnel whose role ended up being a nuisance and hindrance versus that of an adult with a job description and knowing what that is and being comfortable in that role. I have told everyone I know never to deal with this company for more reasons than I can to write down here. When you find a company who actually shows you they care about what they do and make a difference in your day, then you need to reach out and thank them for rising well above the others. Good work and keep it up, Home Depot. read more

We needed a fridge and snow blower. The competition had a better deal for the exact same product. we went to Home Depot, and they have a policy of matching the price and beating it by 10%. We then went back to the competition to see if they could do anything, but that turned into a mess because the gentlemen at the appliance section was not capable of logical reasoning. We came back to Home Depot, and they offered a little better deal, plus the ability to receive an extra 10% if the item promoted with a credit card offer in the next 30 days. This was fair, simple, logical, and met our needs as a customer. I usually expect bad service from this location, but I guess tides have changed; or I simply got lucky, and was helped by employees that actually understand the concept of delivering good customer service. I think, the latter is more likely. Either way, I'm happy with the purchase. read more

My rating is based on something quite specific: I needed some patio paver stones for a project. They had very few as it was late summer. I asked them and they said they stock on these only in the spring. However, the Richmond Hill store had a large selection. Perhaps Hoem Depots stocking policies differ between urban and suburban locations but it was an inconvenience to have to go to another store. read more

This is your classic Home Depot. You really need to know what you want and where it is in the store as finding an employee who understands tools and who speaks English to help you is so difficult. I am a contractor so I know all about tools and what tools and materials I need but I don't know where everything in the store is so it would be nice if I could find an employee in the section easily without having to go look all around the store read more

Amazing service! Ahmed Noorzai helped me today to fit all the purchases in my car. He was patient, curteous, and very helpful. He has amazing customer service skills and he should be recognized by the company for representing them so well. I will definitely shop at this location again. read more

The store is huge, so you can find just about anything you need here. I've been visiting this location for the last 5 or 6 years for all of my home needs, and not once have I left without finding what I came for. Staff members are very courteous and helpful. I was stuck in a bind one time, and a staff member spent 45 minutes helping me find a solution, until the problem was solved. Prices here are cheap to moderate. I have absolutely complaints about this location. read more

This store is not close to my home, but I go there regularly as this is a huge store. I can get what I want or get some idea for my home improvement. The staff are friendly and helpful. Their price are reasonable compare with other hardware stores. I like to visit their web site regularly as the information is clear and ease to find the products that I like to look at. read more

I ordered a fridge for my disabled mother- her old fridge stopped working. Home Depot in Scarborough promised 1 week delivery. 1 month later it arrived. I ordered the delivery and installation option, since my mom is 84 years old. The company they subcontract for delivery did not care and were very unprofessional, they actually had her in tears. They basically dropped the fridge off, not connected, did not install the fridge door handles (they came off in her hand when she tried to open the door), and my mother cannot use the fridge. She uses a walker to get around her apartment, and cannot even open the door. I called the Manager at Home Depot to ask that they return to install the fridge properly - I was cut off on the phone 5 times through the course of two days of calls. Spoke to many Home Depot people to explain the situation - finally was promised by the Appliances Supervisor that it would be taken care of. It still has not, well past his promised timeline. No phone call from Home Depot - just no show. When I called to follow up, no one has heard of the problem, and I start over. I had to go through the calling (getting cut off) tracking down a manager, re-explaining, and now I am promised that within a few days someone will show up to finish the installation. The installation company also promised to send a second competent crew, but they have not shown up, and have no record of the problem when I follow up. Perhaps the managers at Home Depot should write down customer complaints somewhere, and do something about them, instead of putting customers on hold, hanging up on them and then losing the file. Too bad I wasted $1800 on a new fridge that my mother cannot open, after waiting a month with her eating canned food before Christmas. Thanks very much Home Depot. Worst customer service I have ever seen. The Assistant Store Manager is named Manny, and he is now the third manager that I have had to explain this issue to. read more

I don't like to leave negative feedbacks, but I feel the management at this store reads this and do something about it. I and my wife went shopping for flowers and plants in the garden centre area. We bought some flowers and small plants and loaded them into our SUV but could not take the larger plants that we wanted to buy with us. I asked the cashier to let me pay for 7 plants and I will pick them up later that day or tomorrow morning. She said no, I don't need to pay now. However, I really wanted to pay for them so I will be guaranteed to get the plants we already selected and put aside. She still insisted that we can not pay now. She told me to talk to the lady working outside to hold the plants for me. This lady told me that I must pay first. So I went back inside and tried to pay the cashier. After 10 minutes back and fore she agreed to let me pay and hold for pick up. Since the plants are very big and heavy (about 5 ft), I took pictures of the price tag and shown them to the cashier. She asked me to bring 2 plants to her and I explained to her that they are too heavy for me to move them by myself. Then she instructed me to go take the tags off the plants and bring them to her. So, I went out and got her the tags and after another 15 minutes of waiting (she needed manager's approval to sell me the plants at the discounted price). After I paid for the plants, I asked her to please put a "sold" sign or something on the plants so no one will buy them. Again, she asked me to talk to the lady outside. This lady kept telling me Ok and I waited another 15 minutes but she didn't do anything. Finally, I got fed up and went to the service desk. One gentleman came out and took the plants inside and held them for me. I went back to the store an hour later with my trailer. I asked the same gentleman at the service desk whether I can take the wooden pallet as well. He asked another person and agreed to let me take the pallet. So, I pushed the plants (already on a pallet) outside to my trailer. As I started loading the pallet a guy came to me and told me that I can not take the pallet. I told him, I got permission to take it. He said, no I have to pay $25 for it. I told him, I don't want it, he can take it back. He started to get mad at me and insisted that I must go inside to pay for it. I said, no I don't need to go back inside. He can go talk to the service desk if he wants to. For unknown reasons, he started to swear and scream at me saying that HD has to pay $25 for it, I need to pay for it. I kept telling him that I do not want to BUY the pallet. He continued to harassed me and gave me the middle finger. Once he started raising his fist, I reacted by kicking him in is butt and ran inside to the store to notify the people at the service desk. Manager/Supervisor came out and talked to me. He was kind enough to let me take the pallet for free and also helped me load the plants onto my trailer. I did not take the pallet. I spent thousands of dollars every year at HD and always received outstanding services. Unfortunately, I found the service I received at the garden centre was extremely poor. The cashier was LAZY. She was NOT busy, but refused to even walk 20 steps to the plants to check the price tags. The lady working outside was also not busy, but not helpful either. Lastly, the guy who harassed me for taking the pallet definitely is not fit to even get near customers! Avoid this location (428 Ellesmere Road) if you can, especially the guy hanging out around the garden centre and exit area. read more

The lumber people are boss, yo. I kept hittin 'em with the crazy Q's and they always swung back with a killa A. Very friendly and smart, beautiful, gorgeous-like-a-horse-is type guys. #Slay read more