A very large Home Depot. Everything you could want and more. Only bad thing is the 4 self check kiosks for that large store. What were you thinking Mr. Home Depot. You need to double that. I was standing in line 3 deep at 1:20 in the afternoon. It save you money if we check out our own stuff. So the least you can do is put in more self check kiosks. read more

I have been working with Brandon Arnold, General Manager, on a project and have found him to be helpful, resourceful and efficient. The staff Rick, William Miranda, were also very responsive and if they couldn't answer my question they were sure to follow up. Staffing issues, vacations, and general leftover covid concerns have certainly challenged all businesses, and I appreciate how hard the Victoria Home Depot is working to remedy any issues. THANKS!!! read more

Had a great experience went to go look for a outdoor carpet and I was approached by a young lady name Juliana she spent well over 15 helping me find the perfect rug definitely recommend read more

Call the pro desk to place a order Was a nightmare on their phone system . But after 45 min and two hang ups got promised a $5000.00 delivery on Monday Monday they said Tuesday 8:am to noon Got a text material on it way eta 40 minutes One hour later 1/3 the materials arrived JB Hunt drive said they only had three cracked sheets in stock a Victoria Home Depot was expecting 80 ! No notifications no heads up order was incomplete. PRO desk what a joke. Nothin professional at pro desk in Big Vic HD read more

The Home Depot in Victoria has the very worst customer service I've found, I've made my last trip in there. Have never had a clerk ask if they could help me. Completely different at Lowe's in Victoria; always friendly plus a lot easier location to access. read more

Worst customer service ever! Went to store at 9:00 am to get mulch and gates for garden center not open. Went to customer service and was told gates not open because it was too cold(56 degree) but said they would send someone to assist. 20 minutes later still no help. Went back to customer service and asked for a manage. Manager said they didn't have staff to open and also said feel free to go to Lowes!! Unbelievable!! Left without making purchase read more

I have never encountered in my entire 75 years a worse business with which to deal. minus 10 stars. I did a remodeling project using H.D. and spent about $25,000 there this year. Everyone is incompetent and uncaring about you or your business. I had several windows delivered and 5 came without screens. That was in February of '23. After hours of talking to numerous people including the manager, Brandon, I still don't have all of my screens. 3 times I drove the 80 miles round trip to get them and they were the wrong screens each time except the last time 2 of them were correct. I had to go measure them myself to even get that. I just got notice of the 4th screen arrival and was told to come and get them. They actually want me to drive the 80 miles round trip again on the probability that they are wrong again. This is in spite of the manager saying he would deliver them himself. Also, one of the window's spring balances fell out the first time I opened it. This was in March. I spent much time filing out a warranty request with the manufacturer. One month late I got a response. At first I was told that they had no one to fix my window available. Then they told me the windows had NO WARRANTY. Unbelievable. Then I started calling people with H.D. Many calls speaking to several people and hours of my time, I was finally told that if I could find someone to fix it, they would reimburse me up to $200. I can't find anyone to fix this particular brand of window. So I'm stuck with a non-functioning window. They sent me a video on how to fix. Very complicated. If I tried to fix it and and messed it up, then I would be on my own as if I'm not already. Stay away from H.D. at all costs. read more

no help from customer service at all!! traveled 70 miles for them to tell me to just order it because they don't know how! read more

had to get another customer's help to get the products i needed. the staff was absolutely no help and had zero knowledge of their products. don't waste your time here. read more

This particular store had a sign for their black mulch on sale 4 bags for $10. My husband and I came to this store, loaded to mulch onto our cart, and proceeded to check out. The cashier told us the sale was over and would not honor the price or ask for a manager to help with the issue, even there there was a very large sign in front of the pallet of mulch that advertised 4 bags for $10. Very inconvenient and we would have gone to Lowe's had we known. read more

I give the Pro desk zero stars. I was hung up on 3 times and 2 hours to speak to someone. Absolutely ridiculous...

Years ago Home Depot hired only people with experience in the fields in which they were hired. Customer service was priority one, not so now days. This Home Depot does have several people in a couple of departments that you can count on. I do wish I could recall their names. I know two men in the plumbing department, that you can rely on. Then one lady in Gardening is very helpful. On my next visit I will gather the names and write a new review. Seems Home Depot has cut back on employees and several departments have no one available. I know you can never find anyone when it comes to flooring, home décor, kitchen design hardware and electrical. However, the men I spoke of earlier will come to your ad in electrical. One other thing. I have recently shopped Home Depot for kitchen drawer sliders, in which they no longer carry. Drives me nuts. My next visit is for roller shades, in which I am sure will need to be cut. The problem is no one seems to work that department, and no one else in the store has the knowledge to run the machine. If they would just give me the code I would do it myself. LOL read more

Horrible! Ordered shower doors and called twice asking if they were boxed so they would fit in a bed of a pickup that had a shell on it. Both times the employee said they would call me back with the shipping size. After wAiting 2 hours after each call, I finally just took my small trailer there for the 70 minute drive. Waited for 45 minutes for them to find the order then finally talked to the manager who found it in 10 minutes. Loaded up and left. Ten minutes down the road, I received a call saying I (that's right I) "forgot" that handles and come back and get them which I did. If I never go there again, it will be too soon. read more

Horrible. I don't even want to give this place a one star. Absolutely the worst customer service and manager I have ever run into. I bought flooring online. Home Depot sends me an email and text message saying my material is ready for pick up at customer service. When I go to pick it up they only put one box at customer service. So they end up selling all my flooring to someone else that I already paid for. Then the manager wants to ask me what he is supposed to do about it. I will never go to Home Depot ever again. read more

Horrible customer service. Walked across the store looking for an employee after finding one and asking for help waited 20 minutes. No one ever showed up to help. I was told someone would be there in a minute. Decided to go to Lowes for what I needed read more

Went to go pay my husbands credit card bill after purchasing a washer there.. Had horrible service three cashiers and none greeted me.. Pointing to each other as to who's turn it was to help a customer! Should've gone to Lowes! I wish I could leave 2 reviews because our first experience was great with Jason who sold us washer! Need to find new cashiers at customer service.. read more

Went to this store to purchase some vinyl flooring. We couldn't locate the flooring in the store and couldn't find anyone to help. We finally saw a man on a forklift nearby and got his attention. He was irritated that he had to stop from his stocking duties to help a pesky customer. He pointed to where we could find the tile and said he would be over when he got done moving pallets and stocking. We did find the tile but couldn't help but notice that the forklift operator was barely working and was more concerned with entertaining his coworker with jokes and stupid voices. After we selected the tile we still needed help finding more items and noticed the worker was done with the forklift, He looked our way but quickly walked away for some reason. ????? terrible store and terrible employees that rather do anything else but help a customer. read more

i think that the home depot in victoria is the worst. there customer service don't know how to treat customers, they are not friendly and don't know what they are doing. i made a purchase and had to make three trips to try to get the order right , finally i got the manger to approve delivery no charge, they told me to leave the item my the curb and they will pick it up and leave my item there by the curbe for me to pick up, then a minute later the manager said they would not deliver but they would give me a discount on the item if we would come back to the store and finish the sale , we did and they would not honor the discount that the morning manager said he would give me, the manager that was on duty in the afternoon was very rude he never spoke to us or did not ever say he was sorry for our inconvience, he did call the morning manager and he said he did tell us we would get the discount , so after being at the store for 3 1/2 hrs. we got the discount we were promised and left and vowed never to go back, worst customer service i have ever encountered. they need quilified people, it is horrible. read more