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    The Hook Up

    4.4 (61 reviews)
    Open 8:00 am - 12:00 AM (Next day)

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    Left and middle were bought within the last week or two, the one on the right is from last night. ‍ it's clearly missing "mesh coil".

    I've been coming here for years consistently. From incense, incense holders, Christmas gifts, kratom drops, vapes every 3 days, I'm here a lot. Last night I go in to get a vape, (my fault for being on the phone) the new guy at the counter, I've never seen him before gives me my items, vape, kratom drops and gummies, I test the vape and think nothings a miss. I take one step outside and notice the vape taste funny. I walk right back in and tell the guy, this vape is missing the "mesh coil" verbiage and it taste funny. I didn't want to be accusatory and simply wanted a new vape. I explained it tasted off and was missing the wording. I also showed him another vape I just got from them and the difference. He proceeded to tell he doesn't know, blah blah and tried to charge me for another flavor. He never had any intention of helping me or addressing my concerns. My concern was never the flavor it was that the vape I was given was not real or was old! I told him I'm not paying for another vape, I wanted to replace the one I bought 2 mins before. He told me I had already walked out and that's why he had me hit it before I walked out. It was literally 30secs. He had no interest in helping or providing customer service. He walks to the back, which I already knew was going to do nothing! Comes back and says, yea we can't give you another vape because of the flavor..... SMH. The flavor wasn't the problem. The problem was the other 100 vapes I've gotten there say "mesh coil", this one didn't and it tasted funny! I was changing flavor in hopes I would get a real vape. I told him I left another vape shop for inconsistency, he smiles and walks off. What sucks is that I know everyone else in there and have even spoken to the owner. If anyone else had been working there they would've corrected my concern. All staff are NOT the same and the guy working last night, needs to be educated on products AND customer service!

    Loveee the hookup. Have been coming here forever, they are always playing music and everyone is super nice! They have tons of merchandise and always have free gifts! Tons of vapes, pieces, & candles and incense. Great prices and great people!! Best shop in east boca :)))

    The Hook Up is beyond phenomenal when it comes to customer service. Jacob was a HUGE help! I had a brand new rig/banger and was able to bring in my own piece to water test a perfect fit cap for 100% functionality. THERE IS NO OTHER PLACE ILL GO!

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    1 year ago

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    2 years ago

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    1 year ago

    Zion and Andre helped me out big time, very helpful. Helped me learn the difference between Indica and sativa.

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    6 years ago

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    4 years ago

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    2 years ago

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    3 years ago

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    3 years ago

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    2 years ago

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    2 years ago

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    8 years ago

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    4 years ago

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    7 years ago

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    3 years ago

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    3 years ago

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    6 years ago

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    3 years ago

    Super friendly staff. Awesome customer service. Best head shop around. What else is there to say? Highly recommend!

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    5 years ago

    I love coming here! There are a lot of great items and I can learn more before buying a product.

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    4 years ago

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    6 years ago

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    6 years ago

    Great staff. Extremely helpful. Has what other shops usually don't. Large varieties to choose from

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    4 years ago

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    7 years ago

    The name says it all! Huge selection of just about everything, fair pricing, friendly and helpful staff. I'll be back!

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    6 years ago

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    8 years ago

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    7 years ago

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    7 years ago

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    6 years ago

    Best head shop around, great selection, great quality, and fantastic customer service/staff. I will definitely be back again. Thank you.

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    8 years ago

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    8 years ago

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    7 years ago

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    10 years ago

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    6 years ago

    Business owner is respectful and was very willing to help resolve a problem I had. Will be back!

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    4 years ago

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    9 years ago

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    6 years ago

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    6 years ago

    Love the hookup and the people who work there. Best products and deals. Wouldn't shop anywhere else. Keep up the work boy!

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    8 years ago

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    4 years ago

    awesome place staff always friendly i highly recommend also smoke shop with the most convenient hours 8-12

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    8 years ago

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    Page 1 of 2

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    Review Highlights - The Hook Up

    I was hesitant, but kept coming back because each time it just kept growing, and more heady glass kept appearing.

    Mentioned in 2 reviews

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