Thank You!!!!! I am so grateful for the care they have given to our 2 senior pups over the years…read more We will always treasure Dr. Erika, in particular, whose patience and care helped our elderly shih tzu boy , as well as us, to transition from this world . You are kind , sensitive , patient and a wonderful veterinarian. We are blessed.

My pets and I love this vet! They are patient, understanding, and really put you at ease when…read morecaring for your animals. They are super responsive when you have a quick question or need to request an appointment or prescription refill. I am truly thankful to have somewhere reliable and trustworthy to care for my animals.

I can't speak highly enough about Helping Hands Veterinary. After taking my senior cat to our…read moreregular vet, I was told he would need extensive dental extractions that could cost anywhere from $3,000-$4,000. While researching options, I somehow found myself on Helping Hands' website, and I'm so glad I did. Their pricing was straightforward and transparent, with the flat fee including blood work and everything else needed for the procedure. When I arrived, the intake process took about 30 minutes, and the staff carefully walked me through exactly what they were going to do. They told me I could pick my cat up around 5 PM, which gave me the rest of the day to explore Richmond. While waiting, I grabbed breakfast at The Fancy Biscuit, walked around Virginia Commonwealth University, did the canal walk, learned about the history of the bridge the Confederates destroyed while retreating from Union forces, and even stopped by a brewery with an amazing outdoor area. Richmond ended up being a really great day trip. When I picked my cat up, they told me he did great. He did end up needing many teeth removed, but I could immediately tell he had been well cared for. We're now two days post-op and he's already eating again. They also sent us home with all the medication he needed. This place is absolutely amazing. Affordable, compassionate, organized, and clearly staffed by people who genuinely care about animals.

This place has become incredibly disappointing. I originally found them because they were…read morerecommended as an affordable option. At one point, the basic dental service was around $260. When I called about a month ago, the price had already increased, and now it's over $500 just for the basics. While reading recent reviews, I noticed another customer shared that their dog still had rotten teeth after receiving treatment here and ended up having to go to a different veterinarian for another dental procedure, spending over $2,000 total. That's extremely concerning, especially for those of us with senior dogs. The last thing I want is to put my dogs under anesthesia more than once because a procedure wasn't done properly the first time. My experience with the front desk staff was also frustrating. I simply asked what records and requirements they needed from my veterinarian, such as wellness exams, bloodwork, or other testing. Instead of clearly answering my questions, I felt dismissed and spoken to rudely. The conversation quickly turned into being told that if I used another veterinarian, they would need to perform their own exam anyway. It felt more like they were pushing me toward either their $500 package or their $1,700 package with X-rays rather than helping me understand the requirements. I spent a long time saving up to get dental work done for my two senior dogs, and this experience has made the process much more complicated than it needed to be. At this point, I'm considering staying in New York and finding a local veterinarian instead. It's unfortunate to see a business build its reputation on being affordable and accessible, only to move away from the very reasons so many people chose them in the first place. Even more concerning are reports suggesting that some pets may require additional procedures elsewhere, forcing owners to spend more money and put their beloved pets through anesthesia again. That's something no pet owner wants to experience.

Fantastic vet. I've been taking my two dogs here for the past few years. We've done everything from…read moreannual checkups, vaccinations, upset tummies, teeth cleanings, and even tooth extractions. Doctors Debnath and Gregorio in particular have been wonderful. The front desk staff are always friendly and helpful. More than that, they recognize our dogs which makes a big impact. The building was recently repainted and outfitted with new windows, furniture, and exterior doors. We can call with a random question and receive help without even having to come in sometimes. It's such a relief to have a caring, caring, experienced, professional and kind vet to rely on. I highly recommend.

This place is amazing, they are so caring and their prices are reasonable. I've taken two of my…read morecats here so far and love how much time they spent with us answering any and all concerns!

Such a well organized and lovely experience here. I missed my appointment due to a fender bender…read morethat made me late for my initial scheduled date. They reached out via text to reschedule and it was only $25 rescheduling fee. Drop off and pick up were very smooth and easy. Affordable rabies and leukemia shots too. Highly recommend. Thanks PAL team!

I wrote a Google review, but I am writing the same thing here. Let this be known:…read more Erica, the lady at the front desk, was completely unempathetic and tone deaf when it came to helping a customer who had just suffered from a very traumatic experience. I have no respect or tolerance for people or staff of any facility who are not understanding and rude to others who are going through a difficult time. The fact that this is the greeting face of your clinic is shameful and extremely unprofessional. I HIGHLY recommend that staff undergo training in regards to customer support and care because no care or support was shown when fees were still demanded from someone who had been suffering from a coma. Extremely, extremely disappointing and of poor quality and character. I don't understand how the clinic expects to retain returning customers when money and interests are valued higher than the well-being of their customers. It truly makes one question the world we live in.

My fiancé's family has taken all of their pets here since they've opened and have loved this spot…read more We just adopted a sweet orange cat this past year and wanted to take him to his first vet check-up. My fiancé had an easy time setting up an appointment on the phone. They even sent a text reminder about the appointment the week of. We decided to go together since this was our first cat in adulthood. The veterinary nurse was beyond kind, complimenting Prosciutto (our cat). She was super gentle and tested to see if he liked Churu (a squeezable cat treat) for the appointment. When she was done weighing him, we waited probably less than five minutes before Dr. Sara De Wet came in. Dr. Sara was incredible. Her bedside manner was beyond amazing. She took the time to educate us about our cat, any future health concerns that could arise, and to answer my plethora of questions. She put on "cat music" (we learned that vet's proved that classical music in vet settings can calm a cat) to help him with his nerves. She complimented him in the cutest ways for being brave and food motivated. He was obviously a bit on edge in an unfamiliar setting, but Dr. Sara was so gentle she made the process as easy as she could. He had a regular check-up and got two vaccines. I highly recommend taking your pets to Scott's Addition Animal Hospital.

Do not recommend. The doctors seemed quick to suggest euthanasia rather than taking the time to…read moreexplore treatment or wellness options. It felt rushed and dismissive, especially given how serious and emotional these decisions are. I would advise getting a second opinion before making any major decisions here.

Bridget (Mrs Dog) was our dog for 14 years. A fox hound beagle jack russell terrier mix, she was…read moreadopted as a puppy, then returned to SPCA. We adopted her at about age 1 1/2 years. We just lost her to cancer at 15 yrs 8 months. She was beautiful and could be cranky with our other dogs., with wonderful ears and a beautiful coat.. G-d, we miss her so badly. My precious precious girl .

The ladies there are so rude. ESPECIALLY the lady with the gray curly hair so intitled. She hardly…read moreknow what she's talking about when it comes to cats.

We have gone sporadically to The Barking Lot for a couple of years now. There was a…read moremiscommunication with the preference card recently and I was less than pleased with the grooming service provided. However, when I called to discuss it with the owner, he was more than happy to help. He went through and investigated the situation/preference cards, did not blame it on staff, all while trying to provide the best customer service he could. They were able to fit my two dogs in last minute which I appreciated and they did an excellent job. Even if it was a sub optimal groom, having an owner who works with customers to try and navigate problems and make them right makes this business stand out. Thank you!

I took my cat in for a lion cut. He has very long hair and it was getting matted. Luke greeted me…read moreat the door. He listened to me tell him about my kitty, who had never been groomed other than at the vet's office, and assured me everything would be fine. Luke did a wonderful job! Ozpin looks great! They also tried to bathe him but he wasn't having it..lol! Price was very reasonable, too. Luke and The Barking Lot now have a customer for life!

They were great with my very anxious schnauzer who hates the vet. Sat on the floor with him and…read moretook their time to really learn his personality on his first visit. I really appreciated that Dr. Myers would discuss in length the non invasive options to the more invasive letting me choose their care and feel involved. She was WONDERFUL as well as the techs that provided his care. So glad we went with Church Hill Animal Hospital for our new permanent home.

This place has been the best. I've been bringing my cats for about 4 years, and they've been…read morenothing but great with my little terrors. They're more than happy to prescribe meds to calm your anxious pet down before visits which is 100% necessary in my case. They gave us a great referral when my cat was diagnosed with a heart murmur. They listen, give you a bunch of options, and also give their personal experience with their own pets. I often use that as a gauge of what tests I want to run and I never feel like they're just trying to get money out of me. I'm writing this because of the amount of time the staff spent with my cat today. He didn't have his usual calming meds and was very vocal about how little he wanted to be there. They gave us so much grace and extra time to make sure we could do as much of the exam in office as possible. And when they needed a couple more things but my cat was too stressed there, they set me up with everything I needed to take samples at home and bring back to them for testing (also gave me the option of getting more calming meds and bringing my cat back when he was calmer). They're (seemingly!) happy to explain things thoroughly and I greatly appreciate that.

From the appointment making process to the actual visit and to today, following the appointment, as…read moreany pet parent desires, the relief of seeing that your baby is feeling better - my anxiety and stress has eased! Thank you to the team that provided compassionate care for my baby Mila. Thank you Dr. Amy for providing the appropriate treatments, Mila has eaten 3 times since being seen. My kitten has severe dental disease and has had reduced nutritional intake. Everyone I interacted with on the day of her appointment were so caring and supportive. She has a surgery scheduled this month with Broad Street and the visit has been reassuring that she'll be under great care during the operation! Anyone who devotes their life & career to take care of animals deserves their praises. Thank you again Broad Street Vet. Mila and I will see you again soon for her surgery!

I have taken my sweet baby kittens, Shrimp and Grits, to Broad Street Vet Hospital three times now…read moresince I adopted them & I've been really impressed by the service & pricing every time I've visited! Their first visit was for Shrimp & Grits final kitten visit aka their last round of shots plus a little treatment for a nasty ear infection Shrimp was fighting. I believe this visit end up costing around ~$150. I was really pleased with how thoughtful and attentive both the vet and the assistant were with my many questions as a new kitten mom. The second visit was for a minor health issue with Shrimp. The vet gave me very thorough information and treatment for her. I believe this visit cost around ~$200, including urinalysis and other tests. Our most recent visit was for grooming for Grits. I've never had a long haired animal before and I was so thankful for the time Debbie took to explain how I could best maintain his coat and comfort! This visit, with a first time grooming discount, was $35. The receptionists and assistants are always incredibly kind & seem to really love animals. I'll happily be continuing to go to BSHV for my veterinary needs!

Worst emergency pet hospital. Brought my cat in because she was dehydrated. They took her vitals…read moreand said she was stable. Which was not true. After I waited 2 hours, I went to the receptionist and was told that it could be another 3 hours my cat would have to wait. And could even be longer than that. They just leave you waiting in the room. Nobody comes in while you are waiting. You just sit. Was told that we had to wait just like a hospital for humans. I have never waited in the emergency room 5 hours or longer. There weren't that many cars in the parking lot. So thoughtless and inconsiderate. After I was told that it would be 3 hours or more, I called Virginia Veterinary Center in Shortpump. They told me to come right over. As soon as I got there, they took my cat's vitals and told me they would take us back. One half hour later, they brought us back. We waited another 20 minutes for the doctor. He came in. Did an exam and 10 minutes later my cat got fluids in her for about an hour. It took 3 hours tops. I have to be honest with you. I wish I could have given a zero star to Blue pearl. There is absolutely no reason that anyone should have to wait 5 hours or more for an emergency pet hospital to be seen by the veterinarian. Unfair and scary, worrying for your pet around people who obviously don't care if you are there or not. A total waste of time.

Well since reading the other reviews and the teams responses to the low reviews that this company…read moredeserves lol. they take zero accountability to any negative comment coming their way, sounds like they're telling f us it's our fault since they "discussed" it with us but don't realize they need to consult some things with the owner first which they don't they will take hours for a minor condition. i will never take my kitten here again after reading how many time yall put someone's pet down without consulting them about it first.