We brought our pup here for shots and spay. The appointment setting is the only thing that is challenging otherwise once you get your appointment,it is a 5 out of 5 experience. Everything went so well she was in minimal discomfort after surgery, her incision healed beautifully.The cherry on top of the experience is the over 1000 dollars I saved by bringing her here instead of the local Vet that quoted me a starting price of 1300 dollars because she is a brachiocephalic breed and could have gone up because they said if challenges arose they could not guarantee the price. So all that to say nothing like that happened here she is happy and so are we. read more

Why is their phone line always busy .... No matter the time I call to schedule an appointment it's hard to reach... I like this place for my pets but geez ... read more

While it was a sad reason I went there they were incredibly sensitive and kind as I had to put my aged sweet lab down. Couldn't have asked for a better experience! read more

My Maxx was put to sleep 2 months ago. It was the hardest, but needed thing to do at the time. The Humane Society really cares about your pet's wellbeing and the owner's emotional state on such a difficult time. They give you the time needed with your pet to say your goodbyes. read more

They were great with my daughter and her doggie. Whole experience was great. Place was very clean staff was great

This was my first and last time calling the San Bernardino Humane Society. I reached out today because my mom's dog is very sick, and I was told this organization is compassionate and helpful in situations like this. Unfortunately, that was not my experience at all. When I spoke with Eric, he was extremely rude and dismissive. He didn't take the time to explain anything clearly, including potential costs or options. Instead, I was simply told they couldn't help and would refer me elsewhere. In a stressful situation with a very sick dog, a little compassion and communication would have gone a long way. Sadly, I didn't receive either. Based on this experience, I would not recommend this place. read more

You made my 14 year old baby suffer another 24 hours than he had to. I didn't appreciate the emotional to you cost on my family!

They offer low cost spay and neutering of animals. Those involved genuinely love animals and always provide the best care possible!!!

Please read before you try making a spay neuter appointment! Once you know what to expect it's not as stressful! I've trusted them for spaying all my pets and even my sister's! It's been a total of 2 spays and 3 neuters for both dogs and cats. The good thing is once you have your appointment everything else is easy! They book their spay/ neuter appointments only on the first Monday of the month. Their appointments are for a month out and surgeries are for M-F. The fee for surgery does not include anything else. Pain meds, IV fluids, collar, and post surgery sedatives are all optional for ~$10 each. When you book the surgery they require a $50 deposit for dogs. They require up to date vaccines for DA2PP and Rabies. If your pet isn't fully vaccinated they will vaccinate day of surgery for an additional ~$30 fee. They do not accept past vaccine records that are stickers or booklets, they will have to vaccinate again day of surgery. They need to see a paper invoice from a licensed vet facility. If you've gotten all your shots done here they will pull up your account through your phone number. If you have gotten them elsewhere I recommend having a folder of them to bring day of so you don't forget them at home! They do nail trims under surgery for free! Microchipping is $32 and I also recommend trying to remove any extra teeth or toes while being spayed! They will for an additional fee but just remind the vet tech before they take your baby back! They only book appointments the first Monday of the month in person or over the phone. If you can, take the day off and have more than one person trying to book the same appointment. Bring coffee, waters, a chair, a portable charger if you might need it, and an umbrella if it's sunny. Do what you can to get comfortable because it'll take most of the morning! I recommend staying in line and calling at the same time. They open the gates at 7:30 AM but don't open up for business until 8:30 AM. I've arrived at 6:30 AM to already see a line! The Humane Society parking lot fills up fast and the line for appointments will wrap around the parking lot! They have people coming in for regular vet appointments also! If you want to wait in your car before the gate opens you have to be on Arrowhead Ave to not block traffic. I would get there early, park at Bowlero, and stand/ sit in line at the gates. If you stand at the gate on Orange Show just know both gates open up at the same time! I've waited on one side just to be beat by people from the other side! Once they finally do open up everyone will race towards the Cat Entrance to get in line. They will have a sign on which side to go to for making the spay and neuter appointment! One line is for dog surgery check in, one for cat surgery check in, and the longest will be for making the appointment. They start taking calls close to 8:30 but if there is too many callers your call will drop or just repeat the same message. You are not in the queue unless you hear the health warnings about animal poisonings. If at any point you hear a message on entering an extension or going to the company directory that means your call is not in the queue and I suggest hanging up. I have gone early and waited in line just to be seen first over the phone. But just in case you can't get into the queue stay in line! They let groups of 5 people in at a time. They are doing surgery check ins at the same time so they don't tend to let people in until most of those are done around 8:30-8:45. The fastest I've made an appointment has been 3 hours! It's easiest if you already have an account with them but if not it only takes 5 minutes for them to create one for you. read more

See all

I have taken 2 of my beloved pets here for end-of-life assistance. The professionalism of the front desk is breathtaking and beyond reproach. While I was struggling to say something without breaking down, the receptionist remained utterly cool, allowing me to compose myself. The staff does not rush you when you're saying goodbye to your pet. They are compassionate and kind. I can't say enough good things about the humane society. These people are wonderful. read more

Definitely call them and they will help you out. I was hopeful I could schedule online but I couldn't. Everyone in the building and on the phone was helpful and nice. Just wish waiting area was bigger. Prices were the best in town. read more

Great service and reasonable prices. Staff was very nice and gentle with my pet. I took my pet to get her vaccination and they fitted me in the same day. read more

************* edit : I also completed a review on your website and have yet to hear back from anyone I completely understand the "work fatigue" but I previously used a 24 hour vet clinic who euthanized one of my older pets at 1 am. Not even here was I treated so poorly by the vet techs who were clearly tired and working odd hours of the night. I don't think that was it. This girl at your facility was just plain rude. *************************** I visited the Humane Society on 5/9 to euthanize my 14 year old Yorkie. The front desk staff were compassionate and professional. They explained the process and let me know there was one appointment ahead of mine. The receptionist stated I might need to wait a bit as they don't like to rush anyone during such a difficult time, which I truly appreciated. However, once the vet tech called us back everything shifted. She seemed rushed and was very short with us. After my pet passed, she told me to be "mindful" of my time in the room because others were waiting. It felt incredibly insensitive. I had only been in the room for about five minutes when I stepped out to speak with the receptionist about the Pet Cemetery. While I was doing that, my husband and son came out carrying our dog, wrapped in a towel. He told me the tech seemed irritated they were still in the room and handed him our pet wrapped in a dingy towel, without a word or care. She told him "you could just leave". I've had to euthanize other pets before, and I've never been made to feel like my pet didn't matter, until now. To have my dog handed off in such a dismissive way was deeply upsetting. My appointment was at 2:20, and I waited nearly 40 minutes out of respect for those ahead of me to give them "time" with their pets, yet I wasn't given the same courtesy or time to grieve. It's heartbreaking to see someone lacking in empathy representing an organization meant to help animals, including one of the most painful moments of their lives. They're not just animals, they're family. I don't feel this tech gave my dog the respect he deserved. I can only hope she's not like this on a daily basis. If she truly lacks the compassion to work with animals, then maybe this isn't the job for her. read more

I honestly don't understand how they never answer their phones. I called right at 8 AM as soon as they opened, and of course they "have too many calls" to pick up. How do you have too many calls the second you open? I tried multiple times and got the same thing, no answer. Last year at least I was able to leave a voicemail. Even though they DID send me straight to Vm unlike what Jill the business owner stated. I would rather be able to leave a vm then automatically be shut down the moment you call by telling us to call back later to get a hold of someone. Now you can't leave a message, can't request a call back, and can't even stay on hold for a representative. What's the point of having a phone number if no one ever answers it? It really feels like they don't want to deal with patients. I've called at different times throughout the day and it's always "busy." I understand they have a lot to deal with but even during the interactions I have the workers have been rude and unprofessional. It just doesn't seem like they want to work. read more

The staff here is so rude over the phone!!!! I was trying to get directions, ask questions and at the end of it all I wasn't done asking questions. They had the audacity to hang up the phone!!! The rudest people I have ever interacted with over the phone. I have an appointment so we'll see how they are in person. They don't even deserve one star! read more

I now take both of my kitties here and the service has greatly improved! Front staff is nice, vet techs are super quick and calm my babies down more than their actual vet elsewhere. Always make an appointment bc they are BUSY! read more

I will be returning here with my other cats, super clean, super nice friendly service and the value is amazing

I have been coming here for years and never had a problem. They try their best to meet your expectations and budgets. All the staff has amazing attitudes. Waiting is always a little long but I will alway choose coming here over any other place! Thank you. read more

I brought my dog there to put him down. They were very very supportive. my Dog and I were in a nice room with caretakers coming in and out. They supplied the first shot to him which settled him down. And then they came back in and gave him the final shot. I was able to be with him all the time, but I did have the option of not being there. They helped me load him to my car and blankets. Then I drove the Gateway cemetery and had him cremated. Every person I ran across were very, very supportive of this very emotional time. And you paid with donations at the Humane Society. Gateway was about $100. read more

THE PHONE IS NEVER WORKING!!!! it's like hello we're experiencing a high volume like what's the point of having phone you guys are acting like you're some type of ICU or emergency hospital service. It's the Humane Society pick up the phone when people call you. read more

I have been going to Humane Society for many years now for various animal needs. I have an Animal rescue that I do on my own, I Foster and I do T & R. I have a dog that is 14 years old with cancer. I placed an appointment 12 days ago for euthanasia but because my dog was doing fairly good, I asked to reschedule. I've only rescheduled once after that and then moved it to today. But he's still doing pretty good so I tried to move the appointment forward a little bit more and the manager "Christina" said that they are "not at my beck and Call". Can you believe that? And she refused to book us! I already have an appointment to bring six cats in for spay/neutering in January. They have my $134 deposit for that appointment and I'm seriously re-thinking that now because she was so rude on the phone. I tried to discuss with her my situation and she said she was going to hang up the phone because she doesn't want to argue! I wasn't even arguing! I was simply trying explain my situation. My dog's condition is up and down due to his illness and I'm trying to be proactive to have an appointment ready in case he gets to that time when he's ready. I don't want him to suffer waiting to get in. But I guess they don't care!! They now require a deposit for euthanasia when they used to just take donations. Every time we've brought a pet in for euthanasia we always donated $50-$100 every time. We've always loved and referred their services to everybody because we thought they did a great job. But my whole opinion of them is completely changed now after speaking to this woman on the phone. She was so rude. And it's the holidays too...simply terrible!!! I have a dog that's terminally ill at Christmas time!! And I don't want to rush him into it, nor do I want him to suffer waiting for an appointment!!! All I can say now is I'd rather pay $$$ to a full service vet than give my money to an outfit that treats clients like this. It's stressful enough to care for a dying pet, no one needs to be treated like this under these circumstances. There's nothing "Humane" about her attitude! read more

Awesome service low cost !! We euthanized one dog and neutered another one. Well organized good service low cost. U have to wait 3 hrs outside to get appointment for neither but is worth it. Low prices good and professional service! read more

They forgot to chip him and I only noticed after taking a list of the itemized receipt when I took him to go get his vaccine booster. They were very apologetic and I was able to get him chipped the same day as the booster vaccine. Just be sure to check your itemized bill! read more

The Humane Society - My cat and his cone - Veterinarians Near Me - San Bernardino, California

See all

I have been taking my cat to humane society in San Bernardino every month for two years. He has had all his shots there as well as monthly nail trimming. Today they told me he would have to be medicated before they would trim his nails again. I did not see what happened because they took him to the back. But when I got home with him, large clumps of hair came off his neck And he seemed traumatized. Winston is well behaved with a particular technician but she wasn't there today. There prices are reasonable but I do not want to medicate my cat every time he gets his nails trimmed. I can hold him, while they trim his nails. I'm not happy because they did not trim any of his front claws and scheduled him for an exam with their vet to get the medication, instead of giving him the medication before trimming his nails again. I am giving them 2 stars. read more

This place is awesome. The wait is long but thats to be expected from the vet ya know? They took in my 2 dogs though I didn't have a appointment, they worked very fast and the price was great for all the services my dogs received. I would highly recommend. read more

The Humane Society - Rory and his mamma Lucille. - Veterinarians Near Me - San Bernardino, California

I called to make sure they do ear cleanings and the guy over the phone said yes so I scheduled an appointment. once I got in she says I booked an appointment for shots? it's to hot for this and I waited 30 minutes for nothing. read more

We unfortunately came here due to needing to euthanize our dog. They offer this service first and third Saturdays of the month. I was astonished and so genuinely happy that they were so nice and understanding and compassionate! I know the struggle of working in any type of clinic and I know they work hard and are often getting the short end of the stick but they showed us so much compassion and were very professional. We are so happy we came here instead of a random vet for the service. Additionally they do not charge for euthanize service at this time but take donations. This is amazing as we received quotes for the same service from vets for over $250-$500 read more

I am very happy with my experience here. I have come to get my dogs neutered and spayed and they have done an excellent job. Also, I come to get my dogs their vaccines. It's easy to make an appointment over the phone and I like that they send me a text to remind me when they are due. I've gotten my dogs to have a health check also and one of my dogs has major anxiety and claws up walls and gets uncontrollable... the vet prescribed some anxiety medication for her and it helps a lot for when I have to take her to the vet or when she gets very anxious like that. Very happy here. read more

It is absolutely impossible to schedule an appointment on the phone with these people. I have called the 2nd day of this month, January 2nd because on their website it says they accept spay and neuter appointments in person and on the phone at the beginning of the month. I call multiple times EXACTLY at the time they open. 8:30 AM only to be left with "there are a lot of calls please try again later" How can there be so many calls right when they open first off. Secondly, I continue calling them from 8:30 AM all the way to 12 PM only to recieve the same thing and put on hold 3 times for 17 minutes, only for it to say the same thing once again "there a lot of calls call again later." I eventually gave up because I was wasting my time not even being able to talk to a real human being. Only operated messages. I do my research and people say they accept calls first monday of the month. So i call for hours on Monday, not to my surprise, same thing happens, i don't talk to a single human being, there is literally no way for me to be able to speak to a real person, only to be put on hold or not talk to anyone at all. This is something these people need to truly fix because it is very upsetting trying to make an appointment for my dog and wasting hours of my time trying to talk to someone, if you aren't going to accept calls maybe don't have that on your website, I tried pressing different buttons on the calls too, same thing. This really sucks because i live in victorville and this is the closest Humane society to me, it is 40 minutes away. They are only open on weekdays which i work every weekday. Why do i have to go down there only to wait hours in person and have a POSSIBILITY of even being able to make an appointment. Not even guaranteed appointment. This is why calling is very efficient for me but no one will answer the phone. it's like they aren't even there . read more

This place is very unprofessional and treat my dog inhumanely. My dog is bleeding for the neuter surgery. Called and left voicemails on multiple days never get a call back. Walk in on Thursday 6/20/2024, we were told they cannot see my dog because every body is at lunch. Someone who's supposed to be a supervisor came to see us with attitude and very unprofessional. The front desk staff need customer service training and didn't want to check us out. This place is a Humane Society but we were treated so inhumanely. read more

it was hard to put my family dog to sleep it was hard for my dad because it was his best friend nd his service dog i miss my lil brother he had the same birthday as me i miss torino soo much but ik he is in a better place thxs for ladies for helping us nd thxs for the card u send us it means the world to us read more

The Humane Society - he is just sleepin my dad bed before taking him in - Veterinarians Near Me - San Bernardino, California

See all

My family has been taking our dogs here forever. The staff are always helpful and compassionate. My 3 dogs that have passed all got care here and were euthanized here and they sent us cards after the passing, it was very sweet Our current dog got his shots here and was neutered here on 5/1 and was taken great care of by all the staff! The only downside of coming to the humane society is the wait time. You may need to dedicate a whole day for your pet if you choose care here. But it is definitely worth it! read more

We recently had to put our senior cat to sleep and ended up choosing SB Humane Society. I was very impressed with their efficiency, their service, and even the building & parking. Our technician was attentive and compassionate and helped to make a difficult moment the most peaceful it could be. I went to their website afterwards and made a donation. Thank you for your service to the community and to our animals. read more

Cannot support the Humane Society any further due to a cascade of negative experiences in the front office to very frustrating processes of making any appointments for pet care...i see here that others have had the same negative experiences so it just not me...I relied on the Humane Society for decades and they WERE the Gold standard in low cost pet care...Now..just another less than appreciated business which is..sadly...the status quo nowadays read more

I've called last 3 days vm says they can't take the call. I need to bring my dog to be put to sleep. Should I just go in without an appointment??? read more

what's the point of having a phone number if i can never get through??? how are you "experiencing high call volumes" every day of the week for all hours of the day? wanted to make a vax appt, called multiple days in a row and line was busy. had to go in there and wait 40 minutes just to make the appointment. then the day of my appt i got there early so i could actually be seen on time, and they still took and extra 30 minutes. now my cat needs to go back for the booster, but has been having some other issues. so i wanted to change the appointment to an exam as well, try calling to do that and yet again the line is busy. yes they have great prices but honestly if you're able to spend a bit more somewhere else to avoid the headache, do that. clearly they need more help there and i understand the employees themselves have no control of the issue, but whoever runs this place needs to start taking care of their employees and their customers. set up something online to make appointments. read more

Catastrophic and terrible service. I made an appointment three weeks in advance for a vaccination. When I get there, they have me wait 40 minutes during a work day, telling me that they'll get to me soon. Then they say I was moved into the walk-in list which would take two to three hours. Completely unacceptable. This clearly resulted from incompetence from their part since there were around 20 to 30 people in their waiting room - they obviously scheduled way too many people and just started punting people. Clearly they have zero respect for anyone's time. Forget ever going here if you are employed, which you presumably have to be since their services aren't cheap. Never going here again. They could be the last source of animal services in the state and I wouldn't return since I probably won't get seen anyways (I guess I'd make a Nevada trip.) Would pay any amount of money to avoid ever having to return. read more

Completely useless over the phone. I mean I'm asking questions and she can't give me answers she doesn't tell me anything just sits there in silence. Like come one tell me info let me know I can come at another time when y'all open or anything along that but no let's just be rude and annoying instead of helpful. I swear this day and age people don't know how to do their jobs that they have read more

Brought my dog in to be spayed, and the saying is true, you get what you pay for. Unfortunately, my regular vet doesn't spay dogs over 15lbs so I tried here as no other vets in my area took care of larger dogs either. If you're looking for techs that are as loving and compassionate as your neighborhood veterinarian, this isn't your place. The girls at the front desk are friendly and organized, but the techs leave something to be desired. When I picked up my girl, she had dried poop in her fur all over her bum and one of her back paws. I was highly disappointed to say the least. I was told to pick her up after 1 and I showed up at 130 to get her so it wasn't like I left her for hours on end to warrant that kind of treatment. As far as cleanliness goes, the clinic appeared to be pretty clean and taken care of. I wish I had better things to say, but I also wish I had a better experience, so oh well. read more

I have been taking my pets here for years and I LOVE the vet techs but the front desk is TERRIBLE. If you are going here the prices are great and they do good work but the front desk tends to be a bit on the bad side so just be prepared and try not to get frustrated. It's kinda like the DMV they have a lot of attitude and not much compassion at least from my experiences. My mom has come here and experienced the attitude first hand as well. but try not to get too turned off by the front desk just keep it short if u can:) read more