My mother-in-law stayed at Spring Arbor, Raleigh NC from 2012 to 2014. Now, my mother is in the…read moreplace that my wife's mother was as far as mentally when we decided to place her mother here. My mother has Alzheimer's disease and we want to transport her from her home in Southern Pines to where we live here in Raleigh. I immediately thought of Spring Arbor as the place for her to go. My mother-in-law got such great treatment and loving care and that's what I want my mother to receive. It's hard enough making that hard decision to place her in a facility. I just want her to go to a place that I know will care for her the same way that I would.

The staff at spring arbor--particularly those in the memory care unit--are some of the nicest, most…read morecompassionate people I have met. My family had experience with three different facilities and the care, concern, and communication that I saw from spring arbor staff was top notch. The facilities are clean and the staff is incredibly professional. My grandmother recently passed and the staff went to extraordinary measures to provide her comfort and showed such generosity of time and spirit to my family in a very difficult time. Truly, they made our experience as positive and low stress as it possibly could have been--I am so thankful my family was able to entrust my grandmother to their care.

The owner, Benjamin Sawyer, was very mean and cruel to me. He came to me through Vet Assist and I…read moretold bim how to be hired by them. I told him I needed someone to take me to doctor's and help clean house. He brought a nice woman named Susan to help me. He wanted to know the days and hours I needed her and I gave them to him. He didn't tell me she had to stay four hours and she had to call him immediately after leaving and she was required to report what happened here. Twice I told her to leave early because I was sick and needed to be alone. She reported this to Benjamin Sawyer and he took my hours and days away from me without my knowledge. I called telling him I was upset over this. He threw it up to me that they weren't a taxi service. I said I told you in the beginning what I needed and you went along with it. I texted him I was still upset that Susan gave him a bad report. He texted me he wanted no more messages about being upset. I called him this morning and his wife answered. I tried to tell her there was a communication problem. I told him I liked Susan who he sent to help me and said I hope you all pay her for her mileage and he told me that was no concern of mine. The last call he said, "No wonder you're by yourself, Susan isn't coming back." This was when I tied in with him calling him a few choice words. Don't call him for help is my advice.

My sister and I needed to put a short-term care plan/team together quickly after our 93 year old…read moremom fell and broke her hand. She lives independently (with lots of support). Suddenly, her caregiving needs seems to explode. I live across the country and was dealing with my own health issue, couldn't travel to Virginia. My sister is nearby but works full-time. I reached out to SHS Hampton Roads on a Sunday. I heard back from Ben immediately. He and Kebe were able to meet with my mom and sister the next day. We had SHS care in the home that week. The care my mom has received from SHS has been great. It is easy to communicate with Ben and Kebe re: scheduling or other questions. My mom has enjoyed getting to know her caregivers, and we trust them with our mom's care. This is a unique caregiving model.

My parents moved in when this place opened, and I recently visited them for 10 days. The residents…read moreare a younger demographic and quite dynamic. The dining room food is restaurant quality, with daily specials and a decent fixed menu if you don't want the specials. The fixed menu changes every couple months. The exercise classes are both mentally and physically engaging. There is a lovely movie theater room, art room, outdoor seating area and garden. At the entrance there is a grand piano, bar, and bistro. A resident recently taught a Zentangle class in the art room. She started with "The difference between Zentangle and doodling is mindfulness vs. mindlessness" and without missing a beat another woman said "and you think that's going to help us?!" while a third snorked. The location is unusual, literally minutes away from a hospital, doctors, rehab and temporary assisted living, restaurants (Wasabi has outstanding sushi and sashimi), Costco, hotels, grocery, shopping, plus a lake and outdoor amphitheater walking distance. There is a pool and water aerobic classes, PT. There is a physician's assistant who visits and makes rounds every Friday, simply email or call. The place allows dogs and there are quite a few from small to large. While it is independent living, some have personal assistants and they allow hospice for those couples who don't want to split up (eye opening, hadn't considered that prior to seeing this place). I had a long conversation with many of the residents who moved from other facilities and said there was no comparison. One resident moved the same time as my parents from another Atria facility in Durham (he's quiet until he wants to talk, and then you get a wealth of information). He loves the fact that management has the freedom to manage. Initially the lighting in the theater room was bad, and it took six months but they changed it and now the theater is lovely. He said they will entertain any reasonable request. While I personally didn't do the level of research into senior communities that my parents and sister did since I don't live in NC, the consensus and my experience show this is an outstanding residence and community.

From the owner: "Independent senior living that doesn't ask you to compromise--Modena Cary is an outstanding choice…read morein one of North Carolina's most desirable places to live, just minutes from Raleigh. With no daily chores holding you back, you can craft a lifestyle that reflects your vision for this exciting chapter, knowing our exceptional staff is a step ahead in ensuring your days are rich in possibilities. Enhanced luxury and convenience are yours, with a backdrop of natural splendor--connected by a walking trail to the greenway system in Regency Park, and not far from the beautiful Hemlock Bluffs Natural Preserve, Modena Cary offers residents breathtaking views and easy access to moments of tranquility and relaxation. At Modena Cary, we understand what living your best life really means: surrounding yourself with vibrancy, wellness, and elegance; knowing that this is how it was meant to be. With details like a beautiful indoor saltwater pool. An irresistible outdoor pavilion for sitting by the firepit or hearing a concert on the performance stage. A postcard-worthy setting artfully blending natural beauty with fine dining, shopping, and attractions close by. Top-shelf services, gorgeous apartments, expansive views almost everywhere you look--this is independent senior living at Modena Cary."

The Memory Care Unit is marketed as using the Clare Bridge approach with outings, brain games,…read morewalking, dancing, etc. Our experience has been that these things have not happened. The residents are seated in the TV room and most stare at the television or at the walls. Activities are not plentiful. Staff are on their phones a lot. Very disappointed in the difference between what is marketed and what is real.

Our family's experience has been great. There is an adjustment period, of course, for both the…read moreresident and the staff as they learn the needs of each other - but a good transition. Our family member is assisted will all daily activities and the food is quite good. The staff is responsive and caring. The expenses are known in advance and we have not experienced any "surprises".

Our mom moved to Renaissance in Wake Forest in August 2022 after residing nearly four years at a…read morelarge memory-care community. Had we known earlier that Renaissance's level of consistent, higher quality family care existed, we would have selected them first. Their clean, safe, welcoming, and modern floor plan is designed to feel and look like home, serving no more than six residents. Consequently, our mom (then one of three residents) received individualized attention and compassionate care from the staff. She adjusted well, regained some of her mobility, energy and significant weight, and she resumed a regular diet and feeding herself. Although she passed away in January 2023, we are forever grateful to owners Rosa (an R.N.) and husband Ken Ogar and their team for making our queenly mom's last months more comfortable and loved. Indeed, angels still exist!

Much Like the Rose After A Sun Drenching Shower.. And under…read morethe care of Renaissance Care Home, our Mom has come alive! And so, we would like to thank Rose & Ken Ogar and their teams for caring for one of the most precious gifts God has given us - our mom Alice. Difficult at times and more feisty than her age can bear, our mother's life and health improved dramatically under their care. When she first was admitted, she was barely eating and then voila! - she began eating and talking incessantly despite her dementia. The food was wholesome and nourishing thanks to the CNA's they employ and their amazing cooking skills. Despite wearing briefs, our mom was always dry and if she wanted anything, they were at her side! Thank you for getting her up in the morning and for her bathing, her dressing, her toileting and her grooming. We would also like to take time to point out the extraordinary care our mom was given by these particular wonderful CNA's - Alicia, Kendra, Nisha and Vickie. A big thank you to all of the CNA's that took the time to do our mom's hair. It was always combed and we never had to ask. Thanks guys, for all you did to make our mother's stay an excellent one at Renaissance Care Home. From time to time, we will keep in touch to let you know how mom is fairing. Again, thank you for your patience, your tolerance and for giving this feisty 90 yr. old, sometimes cussing lady - your gracious care. Our family is truly indebted!

A couple of months have now passed since my 98 year old mother passed and I can write about the…read morelast year and days of her life without falling apart. I know I express the sentiments of my entire family when I say that if you are seeking care for your elderly parent ... consider this firm. My mom (Mim) lived alone and independently in the family home until just the last few months of her life. At 97 she "allowed" us to send in a caregiver in the early morning and the late afternoon. We met with several agencies in the area and she immediately chose Touched by Angels ... primarily because during the interview sessions with Pam Parrot, Mim was the person to whom Pam directed her conversations ... not me ... not my sister or brother. We were blessed in that Mim was still "sharp as a tack" so this made it possible ... but so often, family members and agencies will talk over the elderly and make decisions which they feel are best. This was not the case with Pam. The caregivers who were selected to work with Mim were handpicked by Pam who talked enough with Mim to know her interests and hobbies. They quickly became more than just helpers ... they became dear and trusted friends. On the day Mim took a big downturn and it was discovered that her doctor was out of the country, Pam was there helping me make that tough decision to transfer her to the hospital. Then on what was surely the hardest day of my life when the hospital transferred Mim to a nursing home, who showed up for moral support ... Pam Parrot. It's important to note that the weatherman was calling for extreme weather that morning (sleet, snow possible tornadoes). Each of Mim's caregivers visited her and called constantly to check on her well being. All went above and beyond what was written in their job descriptions. I will never forget this and I wholeheartedly offer my recommendation for this firm and the people who work there. They are the Angels when you need them!

Touched By Angels was a wonderful solution to provide help to my aging parents. They were still…read moreable to stay at home but needed companionship, cleaning services, personal care help and transportation. The agency found a care giver right away and made the process very easy for me as the daughter. When a crisis arose and we needed more services Touched by Angels was there to help. I was always comfortable with them in my parents home.