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    The Jewelry Showroom

    5.0 (2 reviews)
    Closed 12:00 pm - 5:00 PM

    Services - The Jewelry Showroom

    Watch cleaning

    Watch part repair

    Watch part replacement

    1 More Service

    Watch seal testing

    The Jewelry Showroom Photos

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    Recommended Reviews - The Jewelry Showroom

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    8 months ago

    It was a pleasure to work with them. Bob was fabulous. He fixed all my issues with a smile.

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    12 years ago

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    Jewelry & Fix

    Jewelry & Fix

    4.4
    (33 reviews)
    $$

    I dropped off my Panerai and Omega for polishing on Thursday and received a call on Monday that…read morethey were ready for pickup. Both watches were restored to mint condition-- the Omega had significant scratches and the Panerai had a ding, all of which were flawlessly repaired (check attached pictures). Excellent service at a reasonable price. Highly recommended.

    Avoid Ralph at All Costs - Incompetent and Dishonest…read more I'm writing this from the courthouse where I've just filed a lawsuit against Ralph. That alone should tell you everything you need to know. I brought my father's watch to Ralph for a simple gasket replacement. It's a diving watch he wore while serving in the military, and I'm heading to Ukraine to serve myself--I wanted to wear the watch in his honor. I chose Ralph because of the many glowing reviews online. Big mistake. The first red flag was the overwhelming smell of marijuana in his shop. I dismissed it at the time, thinking maybe it helped him focus on delicate work. I couldn't have been more wrong. When I first brought the watch in, it was functioning well--just running about a minute slow each day. All I asked was for Ralph to replace two gaskets. We agreed on $200, which was all I could afford as I won't be working for the next six months during service in Ukraine. For such a basic job, it was a fair price. A day later, I called to ask if he could look into the cost of a new crystal. After not hearing back for a couple of days, I followed up--only to be told he had already replaced the crystal for $150 without my consent. When I told him I wouldn't have agreed to that, he flew into a rage, yelling about how he wasn't making enough on the job. It became clear to me he may have serious issues, possibly substance-related. When I finally went to pick up the watch, the bezel no longer turned. Ralph claimed I had damaged it myself, which I hadn't. Then I noticed the self-winding mechanism wasn't working. He insisted it was fine, despite clear evidence to the contrary. It was rubbing against the back plate. I stormed out taking my watch, but later returned, hoping he would take responsibility. After more yelling and resistance, he begrudgingly agreed to take another look. Weeks passed. My departure date for Ukraine got closer. Today, 2 days day before I leave, Ralph texts to say the watch is ready. I go in--and unbelievably, it's in worse condition than before. The winding mechanism is not working as it should. The bezel now turns, but it could easily be roomed with a thumbnail. I walked out refusing to pay. This time, he followed me outside, becoming aggressive. I told him I would see him in court. Later that day, I went to another, far more competent watch repair professional. He opened the case and immediately found the issue: the movement wasn't seated properly, and the retaining ring was missing. I know that was there when I gave it to him because I open the watch myself to see what gaskets were needed. Without it, the entire mechanism is unstable. If a replacement can be found, the watch might be salvageable. But it's an older model, and chances are slim. This isn't just a watch--it's a deeply sentimental piece of my family's history. And it's also quite valuable. Ralph, if you're reading this: You know exactly what happened. That retaining ring didn't vanish on its own. It's either still in your shop or you carelessly threw it away. I don't forget things like this, and I'm not letting it go. Ever. To anyone considering trusting him with something valuable: Don't. The reviews are misleading. My experience was a disaster, and now I'm left with a broken watch and a legal battle just days before leaving. Also, take a moment to read the negative reviews--those are the accurate ones. Many people have had experiences similar to mine. And look at his responses: full of excuses, never accountability. He clearly lacks the ability to take personal responsibility. Pathetic. Take a look at the photo I've attached. You can see at nine and 10 o'clock the space between the watch face and the case itself.

    M & M Cell Phone Jewlery

    M & M Cell Phone Jewlery

    1.0
    (2 reviews)

    This place is terrible. The guy who runs it is extremely pushy and rude. I took my watch here to be…read morerepaired, a simple enough task, but he told me it would take an hour. When I hesitated he asked me how quickly I needed it and I said ten minutes; he took the watch, but then when I asked for it back (it was taking too long, and I had my baby with me and she was crying), he threw it back at me and yelled at me to never come back again. He didn't have to tell me twice- I'm never taking my business here again! He also overcharges ridiculously. There are much better, nicer, and cheaper places in the neighborhood that do the exact same thing without the bad attitude.

    My fiancée took her engagement ring there to be resized and he came up to the glass without a shirt…read moreon and took the ring from her behind his glass told her it would be done Friday and gave her a receipt. She was very nervous about it and unhappy with the wait (today is Monday) but he told her that he had to ship it to Manhattan and then dismissed her. She came home and told me about it and said that she wanted her ring back but he dismissed her. I went back with her and asked for the ring back. He still wasn't wearing a shirt, and said he wouldn't give it back because she signed up for a job - I believe he bullied and intimidated her - and then said, what, today is already Tuesday (it's Monday), and then said he'd have it done Wednesday but we said we didn't want to do that and just wanted the ring back which he took less than 10 minutes before. He then demanded we pay for the job that he didn't do. I told him I would give him 10 dollars. It was either that or calling the police. This was totally scammy and sketchy and I can't recommend stronger to go somewhere else with your work. He was rude, out of order, didn't give her any service when she came in and then wouldn't give back the ring. DO NOT GO HERE.

    Goldmine Jewelers

    Goldmine Jewelers

    3.7
    (3 reviews)

    I had my 2 watches and 4 pieces of jewelry repaired by Goldmine recently and was very satisfied…read morewith the service and overall experience. Their jeweler is a try craftsman and made my jewelry look like new again, and the watchmaker is a true expert of the trade - he took time to explain to me what work needed to be done to my Rolex and Longines watches as well as why service at regular intervals was required. Their staff is very helpful and courteous too, It was an excellent and very pleasant experience overall.

    I brought my son's less than a year old G-Shock into Goldmine Jewelry to have the battery replaced…read more While my son was waiting, the owner Chaim attempted to open the back of the watch but was unable to do so.Chaim is not a watch repairman and was unaware that G-Shock watches require more nuanced service to maintain the watches pressurized water resistance. My son told him that the watch would be picked up later in the week and there was no rush. When the watch was returned to us, Shimon the watch repair man replaced the battery but did not use silicone lube when aligning the case gasket, causing the watch to fog up due to the loss of water resistance. I brought the watch back and explained that the water resistance was ruined because they did not properly reseal the watch. A few days later Miriam, the owner as well, told me that they have to break the gasket in order to replace the battery. She said that they don't repair gaskets and told me they are not responsible for the water resistance damage. That is not true. The battery can be replaced without damaging the gasket and it is worrisome that a "professional" Jewelry store owner would say such a thing. When I asked for a repair or a replacement of the watch, Chaim told me that it was my problem and that I should send it back to Amazon. He also told me I was making a big deal over a $100 watch. $100 dollars is a lot of money for me, it was a present for my son's good grades and I felt belittled that my $100 watch was a pittance in his eyes to make a fuss over. I felt belittled. He called me a liar about the age of the watch and didn't apologize after producing the receipt that shows the watch is less than a year old. Shimon the watchmaker wrote on the note that the gasket was broken and needed to be replaced, then when spoken to by phone, he said that he isn't sure if the gasket was broken and that he did not lube the gasket with silicone, as is standard procedure, nor test the watch for water resistance after replacing the battery. The watch is less than a year old and Goldmine Jewelry did not own up to their faulty service. Do not use Goldmine Jewelry for replacing batteries on pressurized water resistant watches, they will not do the proper procedure to assure that water resistance is maintained when changing the battery. In addition, the customer service provided by Chaim and Miriam was rude, unapologetic, fallacious and contentious. I was very irate and used strong language out of frustration due to the dismissive, belittling and defensive responses from the owners.

    The Jewelry Showroom - jewelry - Updated June 2026

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