I had been looking for years to replace the shades on two matching pottery lamps. I went to many specialty lighting stores, looked through catalogs, and on-line, but I never found shades that were the right fit and color. I recently stumbled across the website for the Lampshade Shop and I am so glad I did! I spoke with Nadia twice and she was extremely helpful walking me through the process in choosing the appropriate size, gorgeous color and fabric. She even suggested a tweak in the proportions of the original shades, which had covered more of the lamp than they needed to.  Thank you Nadia! And thank you to the staff at the Lampshade Shop for the exceptionally high quality of work that you do. Plus the great job packing them! The lampshades make the lamps look "better than new". I couldn't be more delighted! read more

This purchase started out great! Nadia was nice and helpful. But....... When I received the shades the cheap box was bent, the shades were poorly packed and were both crushed. As with another review I wished she had told me to keep the box. I called and left a message saying was shocked and had no words at how badly these were damaged. No response. Then I emailed and got someone to respond. They asked that I take pictures of the broken box and packing. Which I did not have anymore. I should have read the fine print. I felt they should refund some of the money at least. Their response was that is why they insure and they spend 80.00 in shipping. I have learned my lesson. Please read everything in these people's disclaimers . These lamp shades are so poorly made they could have refunded me for 1 and still been ahead. read more

Working with Nadia at the Lampshade Shop was such a delightful experience. Not only was she knowledgeable, she was so easy to speak with. I was using my own fabric so she was very specific in how to measure. She kept in constant contact via email. The turnaround time was so so quick! The lampshade she made for us is absolutely gorgeous. So much so that we are sending her material to make two more shades! We couldn't have asked for a better online ordering experience for custom made lampshades. read more

Nadia worked with me closely as she guided me through the process of selecting the appropriate shades for my two small vintage (Lalique like) boudoir vanity lamps. The base of each lamp composed of a dancing couple (ballroom style) which resulted in nonstandard measurements. Another challenge was that the lamps were located in very close proximity to the wall and vanity mirror which resulted in the inability to use a full shade. Nadia, provided a wonderful selection of shade fabrics and provided great suggestions on shape, trim and size. We decided on two lovely custom-sized half shades. She was always responsive and never failed to provide good follow up to ensure my satisfaction during our communications. The shades arrived meticulously packed and in an impressive, short amount of time. Regardless of the previously listed reviews, I experienced outstanding committed, professional customer service. I highly recommend this shop with much confidence. I seldom write reviews; but, because of my superb experience with this shop and the results, I had to take the time to write this. read more

Took forever to get my shade. Calls and e-mails sent with no response. At one point the answering machine said it was unable to record any future messages as it was full. I was convinced they were out of business and just never bothered to remove their website. After many weeks and many calls, I rec'd my shade. Poor customer service. Look elsewhere read more

I purchase a custom made lampshade from this company online. I paid for it via Paypal. It was over $100. I was sent a receipt from the site and from Paypal. 90 days later, I still had not received my shade and they will not answer any of my inquiries, either email or phone. They are obviously thieves. DO NOT DO BUSINESS WITH THEM. read more

Received my lampshade, severely damaged. We communicated back and forth, and they talked about replacing it. Time passed and I wanted resolution to my issue. They asked me to send the lampshade back, but it is huge and I had thrown out the box. It had definitely been damaged in transit, but at that time, they never said keep the box and send it back. Two months later, they asked me to send it back, because they had never filed a claim. I told them I had no way to get a box. And they no longer wanted to replace it, as they said they always have trouble shipping the large sizes. Well folks, find a better way to ship. I paid $40 for shipping. Surely you can ship in one piece for that price. Long story short - I didn't send it back, and I now own a damaged lampshade. read more

We ordered two expensive custom shades. When they arrived, it was clear tha tthe clue had failed and that the shades were unusable. The y promised to replace shades. After months, the shades have not arrived and they do not return email messages or phone calls. read more