Terrible customer service! I will not return to this place. I used 4 washers, sat in the car until loads were done. One washer left my clothes completely dry. I mentioned to the guy onsite and he was not concerned. Told me I should have said something before my wash was competed. WTH! I expected my $4.50 back. I ended up spending another $4.50 in a different washer because I had still had clothes to dry. On top of that, he did not place a "out of order" sign on it. SMH Never again, I rather go to a packed laundry mat where customers are properly greeted and know they will do the right thing by their customers. read more

I have been coming to this laundry place for a couple of years now because I live nearby but today I had to write a review and I agree that this place is clean but I do believe that the customer service could use a little help. The people that come to these places are very humble and appreciate the service provided including myself but when it comes to getting a refund which is not entirely the customers fault due to machines not fully working properly. It would be nice to be seen as a person that appreciates the laundry. The person I talked to lacked the common courtesy and compassion that all human beings should naturally have. As a teacher and parent I believe kindness and compassion should always be taught at and early age. I guess some people learn differently. What I learned today was that not everyone is here to serve their higher purpose. But I'd like to thank Laundry Express for allowing me to use your facility. I trust that the one who own the facility appreciate the people who use the laundry mat and not take advantage of people who just needs to use the machines to clean and wash their clothes. read more

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So I was having temporary septic tank issues and wanted to relieve the septic from water while we get it fixed. I am very apprehensive about washaterias, but this one was so CLEAN and smelled great. I went on a Monday and was very pleased. There's a coin machine and there are two different sizes of machines for washing. The big machines are $7.50 and the small ones are $5.25. The cleanliness of this place made my view on washaterias change. Great job to the young man that was wiping everything down! read more

The Laundry Express - Two different sized watchers - Laundromat Near Me - Douglasville, Georgia

I haven't been to a laundromat in YEARS, but the process was quick and the laundry attendant, Kiara, was friendly and helpful. The facility was clean and the attendant was patient as several patrons were moving around, she swept and wiped the machines down. I gave a 4 star review only because it is pretty tight in there. I didn't realize washing was $7.75 per load so I spent $23.25 for washing and for drying in the large dryers, you get 5 min per load $.25. If I ever need to come back, I will bc the experience was pleasant. read more

The Laundry Express - Laundromat Near Me - Douglasville, Georgia

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Great deal for washing an oversized king size quilt. However, the dryers were very weak & did not heat up well enough to dry. read more

Great laundromat. Washers and dryers always working. Attendant always on site making the visit feel safe. Great location and hours of operation is convenient for the people. Let's keep the good work up at this location I will continue to spend money washing and drying at this location. read more

Came here because my appliances haven't been delivered yet. Spent over $100, I put $5.75 in a washer and selected cold. The cold button had black tape over it. In my error I assumed you just had to press harder, but the cold button did not work at all. There was no water in the machine after pushing start and changing the temperature and going through the whole cycle. I asked for a refund so I can wash the load again. The man in the establishment said no refund. Clean place, machines are pricey but not a problem. Places can be better when customer service is provided. read more

I visited this location for the first time a few weeks ago, and it was VERY neat and clean. The attendant on duty was nice and I had a great experience. I only go to laundromats to wash my large comforter and rugs. read more

I used washing machine #9, it's said "SLOW FILL ERROR" there was no water on my clothes and the cycle was spinning dry. I told the attendant who seemed a bit Mentally Slow. He said the owner needed to see on video that that machine wasnt working properly? I need my money back Sir and he said she won't believe me or take what I say face value? He then says she'll call you. I said Sir just take a photo and show her what's going on?!? SHE NEVER CALLED read more

This place is clean, quiet, not crowded, equipment is new, bathroom is clean, and there is free WiFi. It is the nicest one I've been in Douglasville. I love it and will definitely come back! read more

I have a large comforter I have wash and I just found this location. Very clean and everything worked as expected

I have a very large, white cotton area rug that had been in storage for a few years. It needed a wash, desperately! They have the GIANT washers here, so I brought the rug in. It was busy, but everyone was very nice. The employees were part of the traffic in there, as they were ON TOP of keeping machines and surfaces disinfected. Employees were polite, helpful and kind. I will definitely make this my go to for laundering large items!!! read more

The Laundromat was very clean i visited for a friend and was small but cozy Nice establishment friendly staff