Spent over $2000 at the above place. Had to wait for the last two lights to arrive. When they did, guess what? One of the lamps had its wires cut. We called and called and talked to Ken, who did absolutely NOTHING for us. Promises and promises and no help whatsoever. My husband had to buy materials and rewire the lamp himself. If he weren't so mechanical, we'd have one faulty lamp after all that dough spent. AVOID THIS PLACE. They don't care as long as they have your cash. Customer service doesn't exist here at all. read more

The amount of lighting they have here is simply staggering. We've been to most of the lighting stores in the area, and Lighting Warehouse has one of the largest selections. Leonard helped us out during our first visit and has been assisting us ever since. He is a shining example of how a business should handle customer service. He always takes the time to provide personal assistance that never feels pressured--extremely rare in the sales industry. Not to mention, he is super cool ... I actually think he's an ex-HK celebrity in hiding! On top of exceptional customer service, the prices he quoted us in our first order for ceiling fans + lights were lower than every store we had previously visited, even compared to online vendors. We've already been back multiple times for new orders. Nowadays, whenever we need lighting, I always check with Lighting Warehouse to see what they can do, even after viewing products at other stores. If they don't have it, they can usually special order it. And since our initial visit, every final purchase for lighting has been made at Lighting Warehouse due to their prices, selection, and service. I'm a huge fan of Lighting Warehouse, thanks to Leonard! read more

will never go back simply because the lady i asked a simple q to, replied in a very condescending manner. Walked in with the intention to purchase lighting fixtures, but walked right back out after her rudeness. Never going back nor will I ever recommend anyone to go here despite having a large selection. You're better off going down the street, across Ikea to the asian store which has TONS of beautiful fixtures. read more

This place has a HUGE selection, huge!!! The most I've ever seen however they show both Regular Price and Wholesale Price, but I'm not sure which wholesale they are talking about because their Wholesale Price is a few dollars more than a few other sale prices I've found in the lower mainland. This place is worth a look if you are looking for a huge variety. read more

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The place is huge. The selection is huge especially if you like traditional lighting. They don't carry any artichoke lighting or bocci -- go to Lightform for that baby. But this warehouse carry serious swarovski lighting and customer service is amazing. You get a quote on the spot and you're always welcome to check their lighting catalogs. Today, I was told they are getting more newer fixtures for 2013. I will be placing our lighting order in two weeks. read more

As a design professional I have found The Lighting Warehouse to be one of my best suppliers. They carry a huge inventory so I can complete my projects in a timely manner. They offer great advice for lighting schemes and have decades of experience to address any concerns. It's a family business and the owners are very hands-on with the clientele and staff. I give them my highest recommendation! Terrence Doyle - Architerior Design Ltd. read more

I'm not sure why the reviews here is not good?! They have many selections and price is reasonable. One of the staffs, Rachel was very helpful. She let me hold some items for quite some times and let me switch to diff items w no fuss. I checked other lighting shops but this is my to go lighting shop. read more

Shockingly terrible customer service. Called in to simply inquire about a product and was talked to in a rude and aggressively argumentative way for no justifiable reason. Take your money elsewhere to a store that knows how to talk to customers politely. read more

I went to the Lighting Warehouse today and was very happy with both the selection and customer service. The store is unbelievably huge but it's laid out nicely so you don't feel overwhelmed. The prices are decent. They have everything from high-end to sale priced lighting. I really think this is the place to go if you're looking for lighting. read more

HORRIBLE! Yes, they have great selection, but selection doesn't matter if you never receive your light!!! We ordered and put a deposit on 2 outdoor lights in SEPTEMBER and were told they would be ready for pick up in 4-6 weeks, it is now FEBRUARY and we still have not received our lights! We never had any one call us to update us on our order, WE had to call to find out. Our salesperson has zero customer service skills and seems annoyed that we called. We have called for updates and never received calls back. We were told it was not their fault and it was a manufacturing error and our lights had to be specifically made but the order wasn't even started to be manufactured until January! We were told to expect our lights by end of January, (again, it's now February!), WE called (again) and were told that the lights were completed at the manufacturing plant at the end of January, but we still won't receive them for a couple of weeks....still waiting... I will NEVER order from this company again. I hope I can one day get my lights! read more

Awful. Yeah the place is enormous, but I walked around for 5 minutes looking for outdoor lighting, past half a dozen employees, and not one even looked in my direction. When I did ask for help, the employee (or owner perhaps, based on his imperious manner) stood arms crossed and didn't say a word once he showed me the section - worst customer service I've had in years, I'll never go back. read more

One star for great selection. Zero for remarkably poor customer service. Made two visits. The first time no one bothered to acknowledge us. The second time we walked back and forth by the customer "service" counter and went unacknowledged while the staff chatted to one another and ate chips and drank coffee. Left and went to nearby Vancouver Lighting who were helpful and professional to replace all the light fixtures in our house. Won't go back to lighting warehouse again. read more

Really bad service, ordered track lighting, the girl we were dealing with on Saturday said the lights would be in on Tuesday. I phoned on Thursday to make sure they were in only to find that they were on back order. The person on the phone said he would call me back and let me know how long. Never called back. I phoned a week later ( I had to phone three times before someone picked up the phone. The person who I was speaking to was rude and it was obvious he was not interested in speaking to me. He said he could not get on a computer and would try to phone me back! read more

Go see Rachel. She is patient, helpful, and knows her stuff. Prices are significantly less than Vancouver and Robertson. I'm a happy, returning customer. read more

Huge selection of lighting (crystal chandeliers, bathroom fixtures, garden, table lamps, reading lights, etc,etc) you name it, they've got it. If they don't have it they will get it for you. Great prices and outstanding, friendly service. One of the sales people, Grace, is a treasure. I've shopped here for years and it is always the first store I head to when I need lighting and at a great price. read more