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    The Makehouse

    4.7 (3 reviews)
    Closed 10:00 am - 5:00 pm

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    Fabricland

    Fabricland

    2.4(17 reviews)
    2.3 km
    $$

    I was very disappointed with my experience at Fabricland's Tillicum location…read more As a novice sewer, I visited the store looking for guidance on fabric requirements for a project and intended to purchase my materials there. One staff member kindly helped me estimate the amount of fabric I would need. However, during the interaction, the manager reprimanded me for asking for that level of assistance and stated that it was not the staff's job to help customers in that manner. While I understand there may be limits to the advice employees can provide, there was a much more professional and customer-friendly way to communicate that message. As a result of the experience, I chose not to make my fabric purchase at Fabricland. Instead, I visited Cloth Castle in Langford, where the staff were extremely helpful, answered my questions, and provided excellent customer service. I purchased my materials there and would not hesitate to return. It's unfortunate, as I had recently paid $25 for a Fabricland membership, but based on this experience, I don't anticipate using it.

    I have no problem with the store, but I do have issues with staff members who take sewing work,…read morehelp me read the pattern back and decide I need 15 METRES of tulle (10 white and 5 with butterfly appliqué). We discussed that it was necessary to have that amount of tulle to create an underskirt that isn't too puffy but has volume. She stated that she could have it done in 2 weeks (it was). When she got the pattern home she realized it was for pants (would she not have noticed when we were looking at fabric quantity?), made the decision to create a skirt pattern (no consultation) , then charged me EXTRA. This is what I received: a transparent tube of tulle, barely gathered, that is unwearable. I know that this is not the responsibility of Fabricland, but they should at least know what kind of services and abilities their employees are offering, especially when the jobs are being arranged at the store during business hours. $350 bucks down the drain

    The Makehouse - fabricstores - Updated August 2026

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