Terrible, terrible!!! The community managers are VERY unresponsive! I requested time-sensitive information from there multiple times, but it takes weeks to months to get a respond!! From staff to their directors are terrible!!! I don't even know why my community picked them!!! read more

The worst company by far. Very unprofessional. Not punctual and have no follow thru. Their is no conflict resolution, and upper management shows no interest in holding anyone accountable. The raise prices without proper notice. They have recently added a $400 bundle for any office cost that may be needed and charge regardless if its warranted or not. They do not itemize charges but will send empty bills for approval. They ask that vendors pay to be on their preferred vendor list but it turns out that its just people who pay and they dont actually stand by the vendors work. It was a momey grab for our community until we finally replaced them. I would never replace them. When we did we started finding hidden bills that were somehow glitches into the system and paid without anyone seeing it. They are a shady company with no morals. Their community managers have bad characteristics and upper management is just as bad and unprofessional. As I read the reviews throughout the years I see they are who they are and won't stop until they get a lawsuit. Be warned and stay away from these crooks!!! read more

Terrible. We have had a roof leak for the past 4 months and they have not fixed it yet. Keep saying they need to find the funds to fix, but will never give an update. How much more water needs to come through our ceiling? read more

Never call back, terrible tree, water, area maintenence. Overpriced, take the money and our (luxury?) condos is going to hell. No one answers phone. Use their own cheap crappy vendors and never fix anything. Just an awful company read more

Inadequate is an understatement. I have never seen such unprofessionalism from an HOA manager in over 30 years of ownership. Not only does Cheryl Kouchekinia not meet her obligations and fiduciary to owners in this community, she gives owners the pleasure of being atrociously rude while taking their money and failing them. Run for the hills if you ever encounter this group. I would go so far as to say do not purchase a property where this company has the management contract. read more

I felt the need to recognize the performance of our Representative, Christine Padilla, with Management Trust. She has helped us many times when we were unclear about issues in our building. Her communication skills have been nothing short of amazing. If she isn't available, she makes sure we know who we can call in her absence. Christine is our go-to person in this building and we have been extremely happy with this as in the past, that has never been the case. Christine shows that no issue is too small and is always right on top of the situation. Mostly, Christine shows that she cares. You just can't find that type of personality often and we are very thankful to have her. read more

My neighbor got his car broken into so I actually got someone on the phone to ask them if they can enforce the gate that never closes. This is what they said: "Management Trust does not provide security for the community. There is a reason why cops exist." Not what I exactly asked. Rude answer. Just keep the gate fixed. Also from what I know we pay for security who is never around. Welcome to the circus. read more

The management trust manages my condo community. They charge excessive fees for HOA dues and use the money for ridiculous things. They have the plants pulled and replanted every few months and are putting wifi in the pool areas rather than do any meaningful repairs or pest control. Theyve installed FOBs for the gates that dont work and while having that done, they broke the main gates which has caused a lot of issues with the remotes. They schedule maintenance to have the water shut off but the times are always off(last week they said 10am-2pm and the water wasnt shut off until 5pm and not back on until almost 10pm causing me to not have time to shower before bed after work). The neighbor who needed the water shut off told me she had to wait months for them to approve it which has caused a leak to damage her property along with her next door neighbor. Conveniently, the management trust is telling her that the damage is going to have to be repaired at the expense of her home insurance. They hired a terrible parking patrol company that tows residents cars but never stops theft or damage to vehicles. My listed and registered car was towed from my parking spot and i was never reimbursed for impound fees despite the error being from the management forgetting to send the proper documentation to the patrol company. When you try to call and get ahold of someone, it goes straight to voicemail. Ive had landscapers break my patio furniture, rats get into my laundry room and chew through the wires, my car damaged from landscapers blowing rocks around and hitting my car, and the management company does absolutely nothing to remedy to issue and shrugs their shoulders saying that its not their problem. When it comes to things like HOA violations such as cosmetic defects on exterior of the home, they manage to send a letter of violation within 24 hours of it being reported. Terrible company. All my neighbors have nothing but complaints about their terrible management. read more

the worst. never answer calls or emails. when residents share about descripensies they will legit cease and desist you instead of actually calling you back or addressing your concern. frauds read more

They sent the budget audit for one association the the wrong association. This is just another Management trust screw up.

This HOA IS THE WORST!!!!! they never return emails. But quick to charge residents with late fees or when we leave our trash bins out or additional assessment fees every year!!! I HIGHLY HIGHLY RECOMMEND NOT BUYING YOUR CONDO when the HOA IS the management trust!!! They are BS!!!! I emailed them and didn't get a response until almost a year later about my garage siding having terminates. But was quick to charge me for anything they can charge me with! Oh also gave my address to some random lady who I've never met or know! PRIVACY MUCH?! read more

Dont let your properties managed by this entity. Theyll control your properties, neglect their responsibilities and theyll raise your payments without proper documentation. read more

I think all the recent high reviews are all FAKE *see the picture I posted Customer service SUCKS so much here The front desk people try to be helpful but most of the workers behind seem like they don't do anything If you call Management Trust, the front will pick up But I can NEVER get a hold of the person I am being transferred to I feel like they put me on hold and hang up I have contacted Management Trust by phone a few times and the person/s in charge of my neighborhood NEVER pick up or call me back There was ONCE I got ahold of one of the people in charge, I asked her which key opened the back area for our area and she said she would get back at me and she didn't know how long it would take her I left her my number and email back in November 2017 and she STILL hasn't gotten back at me I am so angered every time I see my payment go through without getting the response to my question They take EVERY payment on time but can't even answer me ONE question Another time I went to ask one of the people in charge of my area about my past payments and she was sort of rude The previous tenants had a late fee of over $100 accumulated and they took it out of my account sometime last year (late 2017) I asked the person in charge what I could do about it (Jan 2018) and she told me I basically couldn't do anything because it was from last year I talked to another worker in the office and he told me I would write a letter to the Board of Directors I did so but I haven't gotten any news yet There are so many more times I have contacted them but they only contact me back when it's about change of payments or fees I have to pay I really hope our area changes companies or something is done read more

The Management Trust - Property Management Near Me - Cerritos, California

The Management Trust manages our community (Lakewood Shores) in Lakewood. I've served on the Board for the last few years, so I've worked closely with our property manager Anne Davis and am happy to share I feel she does a great job anticipating the needs of our community. I've found Anne to be informed, responsive, patient and professional, especially in the all-too-frequent instances when she has to deliver news that a homeowner probably doesn't want to hear. Serving as "the messenger" is never a fun job, but she does so effectively, and then follows up by communicating the homeowner's concern to the Board. It's not been completely smooth sailing with TMT, but as a Board, we've brought to them our concerns and they've been receptive and accommodating. I have the added perspective of working with a different, much more difficult property management firm for my day-job (I won't mention them in this review). It is in considering the challenge I face with them that I can better appreciate the working relationship I have with The Management Trust. This relationship feels to me much like a partnership. I appreciate that on countless occasions Anne/TMT has been a step ahead of our Board, advising us on liability matters, preparing our association for legislative changes, and even inviting me to participate in a training they hosted! I know it's easy for homeowners like myself to place blame in companies like The Management Trust when we are unhappy with something, even when it's not something they are in a position to address. If you remove that from the equation, The Management Trust has demonstrated they are a valuable resource for our Board and community. As our Board grows we continue to build our relationship with The Management Trust and I feel strongly Lakewood Shores is better for it. read more

Aragon Townhomes in Signal Hill, CA are managed by The Management Trust http://www.managementtrust.com/. Regular cleaning e.g. maintaining existing landscaping and perhaps seasonal improvements, such as annual flower planting does not occur at Aragon. I work from home so I am aware of how often this occurs, which is about every 2 months or so. There is overgrowth, weeds, insects, and spider webs throughout. I've lived in an apartment complex (no fees) that was better maintained than Aragon, which is described as an upscale gated community. I've recently hired a gardener to clean outside my townhome and replace the mulch. The Management Trust does not return calls or respond to Emails for inquiries related to residents concerns. Other Aragon residences complain as well, but it goes nowhere. The Management Trust contact for Aragon Townhomes is Gerald Allen. I show up to scheduled meetings and no one is there, no notice of cancellation just a "no show". Last year (2017) HOA posted flyers about a BBQ for residents, again it was a no show on the date of, no cancellation notice. There are other gated communities nearby that are beautifully maintained. Consider your options before settling on Aragon in Signal Hill. If you do stop by, you will see for yourself what I have described. read more

If zero stars could be given that would be more appropriate. This HOA is simply inadequate. The individual (Val Cuonzo) over homeowners complaints creates significant delays in ensuring works gets completed, which causes additional damage to the property. Then takes no responsibility for the delay. Multiple inquires have to be made in order to receive a response. Once an issue is escalated to her supervisor (Karen Newsome) she will also ask for "grace" to look into an issue, but take weeks to respond as well. Constant phone calls and emails with unprofessionalism. The issue was some how brought to the board, but not all board members. After multiple emails Karen returns a call and raises her voice, talks over the homeowner, and tells what she refuses to do. She then touts about how great and experienced her worker is instead of being solution focused. The customer service is nonexistent. There is no accountability for their significant delay and they leave all the responsibility on the homeowner. Get everything in writing with this company and document everything from the moment an issue arises. Take pictures, document names, companies, date, time, etc. this company will never take responsibility for their wrongdoings. read more

This is one of SoCals worst HOAs. Our Downey Centerpointe community is always full if trash. The trash overfills the existing bins. The trash is not collected frequently. We have lanscaping problems with dogs stepping on plants and dried up flowers/plants. They dont respond to emails to address these issues. The main The Management Trust phone number for customer service is almost always down. Its extremely hard to get hold of people. This HOA is one of the reasons we are leaving our current home. The Management Trust has extremely poor customer service, poor communication, and overall incompetent management skills. read more

The MAnagement Trust is literally the worst management company I have ever had in my adult life of living anywhere. If you are looking for a company to take your fees and do absolutely nothing, pass you around to 5 different people within a year, leave you high and dry during broken water main lines for you to deal with it all on your own, and treat you like crap when they speak to you during meetings, then this is the company for you. I am a home owner at Cue Noho and the HOA President and this company is an absolute scam. We were stuck with them as the builders of our brand new 20 home community signed them before we developed our HOA and we couldn't wait to get rid of them. Do yourself a favor and find a legitimate company with respectful and responsive people to handle your community. I wouldnt let them manage a dog house. read more

I appreciate Grace Babcock's wonderful professionalism displayed when conducting our HOA meetings. She is an organized and clear communicator. She explains things well and concisely present each discussion item to us so that we can understand the various issues to be addressed and are respectful to the Board & members. I am glad that she is our Community Association Manager. Thank you very much Grace for your detailed work (behind the scenes) and caring guidance for our Manzanita community. TC read more

Bad, terrible service from start to finish. They are just a group of dumb people who can't do their duty right. Working with them always causes me a lot of headache since they can't do anything right at once. Also I got an email newsletter from them today saying "Read all about it!" What kind of speaking attitude is that? Well, they need to learn how to speak/write to the residents with a proper manner first! read more

If you want someone to be a major Karen and knit pick everything you or your tenants do, they're the perfect people to manage it for you. Instead of solving real issues they like to waste paper and post notices, etc by your trashcans and they never come around to take them down just to let the paper fall off and tape residue melt into whatever they posted it onto. And they try to impose a fine on everyone unless one snitches on the other LOL. Sad. How about you look at the trash service you have running here and blame them because they failed to confirm and pick up the large items? on top of that if you want them to save you some money by locking all the spigots so the residents can't use water for washing their car or watering plants, these are the people for you. GARBAGE. GET A REAL JOB read more

This is the worst management company that any HOA shouldn't have managing their community, first they don't treat the homeowners with respect they think that they hired the homeowners and not the other way around, second not trustworthy I am not sure what is going on with our HOA President and management trust manager, it's seems he gets preferential treatment when it comes to getting things done on his unit or street while the rest has to complain to get things done. We will be in the process of getting a petition to remove the president and some board members as well as the manager. So in closing if your community is looking for a management company do not I repeat do not look at management trust. read more

Emails go unanswered for literally months, residents are given misinformation. There is no welcome packet for new owners. So whom to contact with concerns is non-existent. And please don't blame it on COVID. Based on previous reviews this is the culture of TMT. Unfortunately, my HOA has not been transparent and delegates many duties to our community manager. read more

This is a review on Valerie Cuonzo. She very condescending and difficult to work with. I don't want to give any details on why and how because she will seek retaliation on me. I want to move out because of her. Anytime, I need to call, its nightmare. Not helpful at all and always looking to blame the resident first. If I could give 0 stars, I would. A bag of rocks would be good replacement. I hope the Cerritos Villas board finds another contact/company. read more

This company is god awful. If I can give them no stars I would a 100x. Our community used to be managed by them, but they did such a poor job that we voted as a community to get another company. We've had 3-4 representatives since I moved here. It doesn't seem like they can hold onto their employees. However, I don't even know if they even work because of the poor service they give. They were all in fact idiots. I don't think you need much education to work here. I would send emails of concerns and out of the whole list of questions they would answer 1, maybe 2 if I was lucky. Once we got an annual report and they listen mail as a $15k expense. When we asked them to show proof, they failed time and again to show us anything. Now that I think of it, I don't think they did 90% of what they expensed us for. They're real crooks. They also had the nerve to ask us why we didn't want their services anymore... LOL. read more

If I could give a zero star review I would. We have had 3+ managers in our building in Marina Del Rey from this company since it opened 2+ years ago. I genuinely do not understand what we pay for, the company continuously does not enforce building guidelines involving guests and tenants, doesn't put our money toward proper building maintenance and has repeatedly ignored requests for security measures. Because of COVID - 19, all of our buildings facilities have been rightfully shut, however we are still paying for full maintenance/cleaning even though both have been scaled back. If you inquire about an issue, you will likely get 3 different answers as to why something can't be done if you receive a timely response at all. DO NOT hire this company UPDATE: I just filed a public dispute with the better business bureau. Looking for terminate their contract with our building if issues are not resolved very soon. read more

Jerald Allen is our HOA contact and is absolutely USELESS. Not at all responsive and if he does respond (usually several days after an inquiry), his responses are short and unhelpful. If his performance is indicative of the Management Trust, I'm going to encourage my HOA to look elsewhere for a management company. Having other properties with three different management companies, I can say without a doubt that Management Trust has BY FAR been the worst. read more

This Management Trust Company is the worst of the worst, I have never seen so much incompetence in one office no one seems to have a bit of COMMON SENSE, starting with Anne Davis the office Manager she don't return phone calls, and when you speak to her it's like she's not present. We have an illegal AC-UNIT installation @ Lakewood Shores in Lakewood and there excuse for it being there, a different board was in charge during the installation which is a bunch of lies, lies, lies....... read more

Very inefficient. No one seems to have a direct answer. Every question is directed to a Valerie Cuonzo, who seems to never be at the office or able to pick up her phone. I did receive a very unprofessional 1 email reply out of 3 emails I sent within the past year. She basically recited her handbook like an automated answer system. 'Val' does not make the slightest towards matters concerning the safety of our neighborhood, yet I have received letters per verbatim asking me to protect the HOA "property values". Would love to be redirected to someone who cares. A couple months back I submitted paperwork to change my address, because THEY entered the wrong address by typo mistake on their own system. No problem. But it is 2 months later almost November, and we're still receiving old mail because of mail recirculating with wrong address (from August-September). Now I understand why! If their leader doesn't want to put in the work, why should they care? The only time you actually hear from them is when they have a problem with you. I.e. implementing minuscule rules to otherwise collect fines. Or letting your know they're wasting 51k on construction even the workers said were questionable, while leaving the pool and community exterior with leave droppings all year round. read more

Careless people. Our homeowner association fees only help their vacations and other benefits for themselves. In returns, just nothing. Treating the homeowners likes nobody. read more

If you're looking for a reliable company to manage your community - I would reconsider wasting your money here and RUN FAR, FAR AWAY. This company has no idea on how incompetent and uninformative their workers are. I wonder if they even review/train their employees upon hiring. The ONLY people that are courteous are the office aid and their marketing team. It is funny that there are so many nice replies (probably by their own people), because if you ever try to contact them or their office when a real problem pops up, THEY ARE NO WHERE TO BE FOUND. Valerie Cuonzo is sitting too comfortably on her mountain of HOA fees and does not care for people before profits. Which sucks because I have spoken to more capable workers that are for profits before people, and would definitely give the company a better reputation than Val's miserable and indifferent attitude. This company is as backwards as they come. read more

worst service ever. our community uses this company as a hoa, contacted them several times before, they nevery replied. they just dont care and ignore every phone call and emails. contacted them for a roof leak issue today which should be covered by the hoa. the leak was very bad, and our wood floor was totally destroyed, still.....no reply. paying $410 per month for a shi**y service. keep increasing the monthly hoa fee, they said they use the money to repair/replace the roof, but we still got leak issue from the roof. read more

Incompetent and unprofessional management company! We pay maintenance dues to The Management Trust and have never able to obtain answers (nor so much as a sincere and courteous reply) from a team who is led by an unprofessional VP, Karen Newsome, who evidently sets the tone for her staff. I cannot understand why the developer of our new home (William's Homes) would have given this company its business, as it is clear that, despite its "150 years of combined experience", in the eyes of its stakeholders, The Managment Trust is USELESS! read more

It been several months since i left them a meesage and never got a call back. So I look them up on Yelp. Now I understand how that only have 2 stars. read more

Awful! Just awful. They don't enforce any parking, they don't fix broken items, they send out nasty letters insinuating that the residents steel stuff, they don't follow up on phone calls or emails, they act as if it's a bother to do there job. If they are going to be the management company for your new OLSON condo then DON'T BUY IT. Move on to the next property. Otherwise welcome to an expensive college dorm style management. They manage: Gateway Walk Condo in Alhambra, CA. Search for that review! read more

Major problems. Needs serious improvement. Transpacific is contracted annually by Founders Square Community Association in Anaheim, California. The current manager was recently transitioned out in part due to complaints issued by residents. Complaints included: * failure to properly establish a Site Review Committee * failure to keep complete and updated member records * failure to develop review procedure policies for association records * missing association minutes * losing election ballots * issuing violation notices that do not contain required information as stated in our CC&R * failure to treat residents equally, as required by our CC&R * misapplication of conflict-of-interest principles * misapplication of california corporation code 6330 - Rights of Inspection * confusing and evasive communications, non-responsiveness, and bullying The Vice President of Community Managers has been made aware of these problems and promises to help resolve them. We are cautiously optimistic that things will improve. read more

Terrible, i visited resident at solona walk at fountain valley and in my way existing the gate entrance, almost out of the gate door swing close and hit on the side of my car, took picture, got quote and talked to Christie Alviso manager, 2 months later she told me they declined the reimbursement because there is nothing is wrong with the gate. i am getting my lawyer to their board meeting next. read more

If I could give this company zero stars, I would. I own an investment condo in Aliso Creek Villas, which is unfortunately managed by Transpacific. This is the most DISHONEST management company I have ever encountered. They frequently employ illegal methods, not honoring the landlord/tenant laws which are in place in the state of California. If you have an emergency requiring water shut-off, it will require approximately 12 - 14 phone calls and 4 hours of your time. By that time, your unit will be flooded, as will other neighboring units. Unfortunately, this has happened to us twice resulting in over $17k worth of damage. Pam and her "assistants" are not accountable, will not return phone calls, and will screen your number in order to avoid your calls. Because, they clearly do not have the education or knowledge to do their job with any mediocre amount of success. I have been hung up on numerous times, and even been called a b**ch by a member of this management company. All because I believe my tenants should have running water and the ability to shower now and then... Sadly, the association where I own a unit is primarily Spanish speakers, which means, I am sure they are taken advantage of and not able to fight for their rights with Transpacific. I am in the process of reporting them to California Dept of Consumer Affairs and the BBB. If you are considering purchasing a home managed by this company, I'd strongly consider reevaluating your decision. We will soon be listing our unit solely because we do not have the time or patience to deal with the rude, incompetent employees of Transpacific. read more

So since my last review I was able to talk to another person in management position who was more than super helpful and got my problems solved immediately. If it was that easy then why didn't the other person do it right the first time. Moral of this story, if you can't get the help you need then hang up, call again and ask who else can help you and keep trying. I guess with different people they go by different rules. A+ to the guy who helped me! read more

Absolutely awful! Irresponsible, extremely flaky people. CANNOT get the most simple job done! All the previous 1 star reviews are true and reflect how terrible they are. They don't do their jobs don't bother to follow up or return phone calls including supervisors. We are absolutely throwing away our hoa money to a bunch of incompetent people. Will try my absolute best to switch out of this company. read more